Houndstooth Carpet & Upholstery Cleaning

★★★☆☆
33.9066 -84.2128
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770-326-6244

1710 Wilwat Drive

Norcross, GA

30093

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Hound's Tooth Carpet Cleaning

1710 Wilwat Dr # F Norcross, GA

3.4821 56
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Reviews 1 - 50 of 56. « Previous 1
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I dont write these reviews often. But I had to tell about my experiences with Houndstooth. Ive been warned by friends to be careful about carpet cleaners, that theyll charge you more than they advertise, that theyll do a poor job and not do anything to correct the problem, that theyll damage your carpet. I did have someone recommend Houndstooth to me and I used them last year and once this year. Two different technicians have come out. Both were polite, professional and did a wonderful job, with no pressure put on me. Will continue to use them if they remain this reliable. Just wanted to give a thank you.

5
★★★★★

I dont write these reviews often. But I had to tell about my experiences with Houndstooth. Ive been warned by friends to be careful about carpet cleaners, that theyll charge you more than they advertise, that theyll do a poor job and not do anything to correct the problem, that theyll damage your carpet. I did have someone recommend Houndstooth to me and I used them last year and once this year. Two different technicians have come out. Both were polite, professional and did a wonderful job, with no pressure put on me. Will continue to use them if they remain this reliable. Just wanted to give a thank you.

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.

Used them to clean my house and my daughters next door. They arrived on time, took their time, didnt try to make me buy more than I wanted and did fine work. Im pleased and will use them again. Thank you.

5
★★★★★

Used them to clean my house and my daughters next door. They arrived on time, took their time, didnt try to make me buy more than I wanted and did fine work. Im pleased and will use them again. Thank you.

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.

Did good on spots and traffic areas. They pre-spotted bad areas. Last time we had it dry cleaned by a different company and not a very good job. Steam cleaning is the way to do it. They also done some fruntiture cleaning for us and it come up real good.

5
★★★★★

Did good on spots and traffic areas. They pre-spotted bad areas. Last time we had it dry cleaned by a different company and not a very good job. Steam cleaning is the way to do it. They also done some fruntiture cleaning for us and it come up real good.

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.

My experience with carpet cleaners has not been good over the years. They will usually pressure you to get extra things you dont want or need, or they do a lousy job or both. None of that with Houndstooth! They honor their price and do an excellent job. No complaints whatsoever.

5
★★★★★

My experience with carpet cleaners has not been good over the years. They will usually pressure you to get extra things you dont want or need, or they do a lousy job or both. None of that with Houndstooth! They honor their price and do an excellent job. No complaints whatsoever.

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.

No one better than the Hound. Been around forever Ive used em for three decades. Always glad to support a good business. Good work, good price professionals all around. No reason to use anybody else. Thank you guys, the wife and I love you!

5
★★★★★

No one better than the Hound. Been around forever Ive used em for three decades. Always glad to support a good business. Good work, good price professionals all around. No reason to use anybody else. Thank you guys, the wife and I love you!

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1 out of 1 people found this review helpful.

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Richard did a wonderful job. Stains came up and the traffic area is cleaned. More than I expected. Bravo!

5
★★★★★

Richard did a wonderful job. Stains came up and the traffic area is cleaned. More than I expected. Bravo!

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2 out of 2 people found this review helpful.

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My carpets were filthy. They got them so much cleaner than I had any idea could be done. I like their service and I like their price. On time and prompt. Thumbs up all the way!!!!

5
★★★★★

My carpets were filthy. They got them so much cleaner than I had any idea could be done. I like their service and I like their price. On time and prompt. Thumbs up all the way!!!!

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3 out of 3 people found this review helpful.

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I've always hated calling the carpet cleaners because you never know what you are going to get. I think I've finally found the right cleaners! Houndstooth has cleaned them the last tow times. No hassle and good cleaning job.

5
★★★★★

I've always hated calling the carpet cleaners because you never know what you are going to get. I think I've finally found the right cleaners! Houndstooth has cleaned them the last tow times. No hassle and good cleaning job.

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2 out of 2 people found this review helpful.

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My son spills coke on his bedroom carpet while he plays video games almost every day. Finally I got sick of it and got the carpets cleaned. The stains came up beautifully. My son continues to spill coke. I will continue to use Houndstooth. Thanks for making it affordable!

5
★★★★★

My son spills coke on his bedroom carpet while he plays video games almost every day. Finally I got sick of it and got the carpets cleaned. The stains came up beautifully. My son continues to spill coke. I will continue to use Houndstooth. Thanks for making it affordable!

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2 out of 2 people found this review helpful.

.

I used to clean carpet myself, so I know the scoop. These guys are the most reasonably priced cleaning service available. Nice guys they sent out to do the job. I enjoyed the chat. Excellent work they knew what they were doing. Ill keep using them.

5
★★★★★

I used to clean carpet myself, so I know the scoop. These guys are the most reasonably priced cleaning service available. Nice guys they sent out to do the job. I enjoyed the chat. Excellent work they knew what they were doing. Ill keep using them.

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2 out of 2 people found this review helpful.

.

The best and easiest to deal with cleaners around. I've had my carpets cleaned a multitude of times but never by a company as professional, polite and inexpensive. I've used them twice in the last year and I'm sold on their service. Five stars or more.

5
★★★★★

The best and easiest to deal with cleaners around. I've had my carpets cleaned a multitude of times but never by a company as professional, polite and inexpensive. I've used them twice in the last year and I'm sold on their service. Five stars or more.

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1 out of 1 people found this review helpful.

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I got "The Works." Cleaning and scotchguarding and treatment for pet smell. Well worth it! Much less expensive than any of the alternatives. I'll use 'em again next year at this time.

5
★★★★★

I got "The Works." Cleaning and scotchguarding and treatment for pet smell. Well worth it! Much less expensive than any of the alternatives. I'll use 'em again next year at this time.

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1 out of 1 people found this review helpful.

.

GOOD COMPANY. I am getting sick, sick, sick of rip-off cleaners. I finally found someone who will stand by their price. They did an excellent job on the spots, too! Give em a try, you want regret it.

5
★★★★★

GOOD COMPANY. I am getting sick, sick, sick of rip-off cleaners. I finally found someone who will stand by their price. They did an excellent job on the spots, too! Give em a try, you want regret it.

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1 out of 1 people found this review helpful.

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I hate dirty carpets, so I like Houndstooth. I also appreiciate that they don't charge much for a professional job. Go Houndstooth!

5
★★★★★

I hate dirty carpets, so I like Houndstooth. I also appreiciate that they don't charge much for a professional job. Go Houndstooth!

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We had a family Christmas party that got rerouted to our home at the last minute. My husband and I were horrified to realize that more than forty people would be coming to our place in two days with the state of our carpets. We called Houndstooth. They came out that same afternoon and made the carpets nice and clean for our guests. All was well and our party was wonderful.

5
★★★★★

We had a family Christmas party that got rerouted to our home at the last minute. My husband and I were horrified to realize that more than forty people would be coming to our place in two days with the state of our carpets. We called Houndstooth. They came out that same afternoon and made the carpets nice and clean for our guests. All was well and our party was wonderful.

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1 out of 1 people found this review helpful.

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Ive been getting my carpet cleaned for twenty years and have used more expensive companies and cheaper companies than Houndstooth. No more. Houndstooths the best and I will be their customer for life. They have cleaned my carpets, furniture and vents. Always a good price and always a good job. Thanks guys.

5
★★★★★

Ive been getting my carpet cleaned for twenty years and have used more expensive companies and cheaper companies than Houndstooth. No more. Houndstooths the best and I will be their customer for life. They have cleaned my carpets, furniture and vents. Always a good price and always a good job. Thanks guys.

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.

Great. I was wary because of the low price but their service was as good as any I've used. Professional and courteous. They also cleaned a chair beautifully for an excellent price. If my first experience is any indication, I'll be a customer for life.

5
★★★★★

Great. I was wary because of the low price but their service was as good as any I've used. Professional and courteous. They also cleaned a chair beautifully for an excellent price. If my first experience is any indication, I'll be a customer for life.

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1 out of 1 people found this review helpful.

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I made an appointment with Houndstooth (whole house package for $99.95), but no one showed up. Was disappointed with the lack of reliability.

1
★☆☆☆☆

I made an appointment with Houndstooth (whole house package for $99.95), but no one showed up. Was disappointed with the lack of reliability.

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They were courteous, affordable and prompt. All really great things of course. However if you are looking for a GOOD clean carpet, then find another company. This company does not use truck mounted equipment and will leave stains, even if you pay the extra "stain remover fee". Here is the trick...they saturate carpets. So initially it looks clean, but the discoloring agent has merely moved from the surface of the carpet to the pad underneath and without the proper extraction of the fluids, guess what happens? The discoloration comes back as it now is wicked from the carpet padding when the carpet dries. Additionally prolonged wet carpet can lead to mold and mildew growing. This is simply not the professional method.

2
★★☆☆☆

They were courteous, affordable and prompt. All really great things of course. However if you are looking for a GOOD clean carpet, then find another company. This company does not use truck mounted equipment and will leave stains, even if you pay the extra "stain remover fee". Here is the trick...they saturate carpets. So initially it looks clean, but the discoloring agent has merely moved from the surface of the carpet to the pad underneath and without the proper extraction of the fluids, guess what happens? The discoloration comes back as it now is wicked from the carpet padding when the carpet dries. Additionally prolonged wet carpet can lead to mold and mildew growing. This is simply not the professional method.

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.

I checked reviews before using this company. I became a bit concerned. Then I checked with the Atlanta BBB and found that they have an A+ rating. Quite a contradiction from some of the reviews I've read. I decided to give them a call because of the BBB rating. I'm happy to report that I was highly satisfied with the service. Stains I didn't think would come out did come out. And the "entire house" coupon they offer is actually for the ENTIRE house. No matter the size. My $72.95 coupon covered all 8 rooms, 2 hallways, and 2 sets of stairs. Will definitely use again.

5
★★★★★

I checked reviews before using this company. I became a bit concerned. Then I checked with the Atlanta BBB and found that they have an A+ rating. Quite a contradiction from some of the reviews I've read. I decided to give them a call because of the BBB rating. I'm happy to report that I was highly satisfied with the service. Stains I didn't think would come out did come out. And the "entire house" coupon they offer is actually for the ENTIRE house. No matter the size. My $72.95 coupon covered all 8 rooms, 2 hallways, and 2 sets of stairs. Will definitely use again.

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1 out of 1 people found this review helpful.

.

NEVER EVER EVER USE THIS AWFUL COMPANY!!!!!!!!!!!!

So I called yesterday to make an appointment for today and they said they would be here between 9-12. So 12 rolls around nothing I called and the technician was busy and they would call back in 15 minutes to let me know what time he would be here. NO CALL BACK I CALL BACK AT 1, 2, 3 and now it's 3:45 AND THEY CANCELLED! SUPER RUDE CUSTOMER SERVICE AS WELL, no apologizes he actually said "what do you want me to do" I now have all of my things off the ground in other rooms and on beds! I called a different company to come out tomorrow!

1
★☆☆☆☆

NEVER EVER EVER USE THIS AWFUL COMPANY!!!!!!!!!!!!

So I called yesterday to make an appointment for today and they said they would be here between 9-12. So 12 rolls around nothing I called and the technician was busy and they would call back in 15 minutes to let me know what time he would be here. NO CALL BACK I CALL BACK AT 1, 2, 3 and now it's 3:45 AND THEY CANCELLED! SUPER RUDE CUSTOMER SERVICE AS WELL, no apologizes he actually said "what do you want me to do" I now have all of my things off the ground in other rooms and on beds! I called a different company to come out tomorrow!

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.

Happy with your prompt and professional service. Carpet cleaning - Great!!! Not happy with your Sofa cleaning service. Houndstooth mention on web site about removal of Pet staining (urine, feces, etc) what about human urine? I ask and Houndstood stated "could not help "- Wow!!!

2
★★☆☆☆

Happy with your prompt and professional service. Carpet cleaning - Great!!! Not happy with your Sofa cleaning service. Houndstooth mention on web site about removal of Pet staining (urine, feces, etc) what about human urine? I ask and Houndstood stated "could not help "- Wow!!!

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.

ABSOLUTELY do not use this company. They are unprofessional and not service oriented at all. They keep you waiting, and they do not call when they are running late. They use equipment that is obsolete, and they contract with individuals who size up the job and tell you that they cannot perform it. The office personnel are inconsiderate and lack manners. When I first used them, the individual they contracted to do the job, never showed up. This time the owner of the company told me he would send an individual who had the proper equipment to clean stairs. When the individual called me, he did not have the equipment after all. Find another company who really knows what they are doing, and one that treats the customer right. STAY AWAY FROM HOUNDSTOOTH

1
★☆☆☆☆

ABSOLUTELY do not use this company. They are unprofessional and not service oriented at all. They keep you waiting, and they do not call when they are running late. They use equipment that is obsolete, and they contract with individuals who size up the job and tell you that they cannot perform it. The office personnel are inconsiderate and lack manners. When I first used them, the individual they contracted to do the job, never showed up. This time the owner of the company told me he would send an individual who had the proper equipment to clean stairs. When the individual called me, he did not have the equipment after all. Find another company who really knows what they are doing, and one that treats the customer right. STAY AWAY FROM HOUNDSTOOTH

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.

On time and very professional. Their phone representatives are very polite. I will be calling them back next year, to do the carpet and upholstery next time. Their man told me they do furniture too. These prices and these services can't be beat. I did check with the Atlanta Better Business Bureau before i called and they were members with an A record.

5
★★★★★

On time and very professional. Their phone representatives are very polite. I will be calling them back next year, to do the carpet and upholstery next time. Their man told me they do furniture too. These prices and these services can't be beat. I did check with the Atlanta Better Business Bureau before i called and they were members with an A record.

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1 out of 1 people found this review helpful.

.

I have scheduled with Houndstooth for the past two weeks and they have not shown up for either appointment. They call to say they are on their way, but leave you waiting all day. This has to be the most unprofessional company I have dealt with to date.

It appears, I may be fortunate that they did not show based on some of the other reviews. The last I need is a horrible job after wasting hours of my time.

1
★☆☆☆☆

I have scheduled with Houndstooth for the past two weeks and they have not shown up for either appointment. They call to say they are on their way, but leave you waiting all day. This has to be the most unprofessional company I have dealt with to date.

It appears, I may be fortunate that they did not show based on some of the other reviews. The last I need is a horrible job after wasting hours of my time.

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Wow, after reading all the reviews I am not alone with dealing with BAD service. My appointment was scheudle for Fri from 5-8. First thought, you clean up until 8pm. They called to say the technician was have equipment problems, but that they could reschedule for Sat from 1-4 and offered a discount, cleaning the entire house would be $60. Ok, great I thought. 1pm came, 3pm came, and I looked up and it was 3:48pm. Let me call the company. I only got the answering machine and left a message. To get to the point they were a NO- SHOW. So what it boils down to is, that we have furniture in the kictchen and bath room, stuff on top of the bedsm and no clean carpets to show for it. But, not sure if we would have gotten clean carpets even if they would have shown up. I feel slightly lucky, that this is the extent of my experience, I didn't have to experience a crappy carpet cleaning job as a few of the other reviews have stated. Also, I am convenienced that the company enter in some of the good reviews. BOTTOM LINE - IF YOU WISH TO HAVE YOUR TIME WASTED AND HAVE CRAPPY SERVICE AND WORST THEN WORST RESULTS try Houndstooth. Thanks to all the previous reviews, if they tried to make good, I will save me and my husband from being even more frustrated.

1
★☆☆☆☆

Wow, after reading all the reviews I am not alone with dealing with BAD service. My appointment was scheudle for Fri from 5-8. First thought, you clean up until 8pm. They called to say the technician was have equipment problems, but that they could reschedule for Sat from 1-4 and offered a discount, cleaning the entire house would be $60. Ok, great I thought. 1pm came, 3pm came, and I looked up and it was 3:48pm. Let me call the company. I only got the answering machine and left a message. To get to the point they were a NO- SHOW. So what it boils down to is, that we have furniture in the kictchen and bath room, stuff on top of the bedsm and no clean carpets to show for it. But, not sure if we would have gotten clean carpets even if they would have shown up. I feel slightly lucky, that this is the extent of my experience, I didn't have to experience a crappy carpet cleaning job as a few of the other reviews have stated. Also, I am convenienced that the company enter in some of the good reviews. BOTTOM LINE - IF YOU WISH TO HAVE YOUR TIME WASTED AND HAVE CRAPPY SERVICE AND WORST THEN WORST RESULTS try Houndstooth. Thanks to all the previous reviews, if they tried to make good, I will save me and my husband from being even more frustrated.

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.

Awesome service! Thay cleaned my whole house of carpet for an amazing price, Thanks guys for a job well-done.

5
★★★★★

Awesome service! Thay cleaned my whole house of carpet for an amazing price, Thanks guys for a job well-done.

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1 out of 1 people found this review helpful.

.

Fully satisfied. Worth for the money. No hidden fees at all. They send independent cleaners. So you might not get the same result every time. From my experience best result for the $. Ideal for the annual cleaning.

5
★★★★★

Fully satisfied. Worth for the money. No hidden fees at all. They send independent cleaners. So you might not get the same result every time. From my experience best result for the $. Ideal for the annual cleaning.

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1 out of 1 people found this review helpful.

.

The reason we're paying double is... after using this company yesterday, we have to have a different company come out today. The appt was set for between 9-12. Two contractors got here at 12:45 and the first thing I heard was, "Can I borrow your duct tape to tape up my hose?". The guys were nice enough, but that's the only good thing I can say. They did sunroom, livingroom, diningroom, playroom, master bedroom, stairs and upstairs hallway. They were finished in 45 minutes! After they left and I stepped onto carpet, it was SATURATED and squishy. Guys came back out and said, "We can revacuum it but this is how we always leave it. Sometimes even more wet." Revacuumed and I could barely tell a difference. I had to leave the house since it was going to take 4-6 hrs to dry and discovered they had dumped all the nasty water and lint in driveway. I set up a fan, opened all windows and had all ceiling fans blowing. Last night, it smelled like dirty, wet dogs in house. The carpet looks like the dirt had been sucked to the top of carpet and left to dry. The stairs are worse than before they touched them. Some places are still wet, 22 hours later. We were suppose to get the carpet cleaned and deodorized but what we got was a mess, lots of inconvienience, wasted money and another day to spend with a real carpet cleaning company, who feels badly about the experience we had yesterday with Houndstooth and is giving us lots of services at no charge to correct this debockle. We have used the company that is coming out today and they are awesome. Just tried to save some money in this tight economy. Just another lesson... you get what you pay for. I can guarentee we will never call this company again, even though they might have some contractors that actually know how to clean carpets. We can't afford these "deals".

1
★☆☆☆☆

The reason we're paying double is... after using this company yesterday, we have to have a different company come out today. The appt was set for between 9-12. Two contractors got here at 12:45 and the first thing I heard was, "Can I borrow your duct tape to tape up my hose?". The guys were nice enough, but that's the only good thing I can say. They did sunroom, livingroom, diningroom, playroom, master bedroom, stairs and upstairs hallway. They were finished in 45 minutes! After they left and I stepped onto carpet, it was SATURATED and squishy. Guys came back out and said, "We can revacuum it but this is how we always leave it. Sometimes even more wet." Revacuumed and I could barely tell a difference. I had to leave the house since it was going to take 4-6 hrs to dry and discovered they had dumped all the nasty water and lint in driveway. I set up a fan, opened all windows and had all ceiling fans blowing. Last night, it smelled like dirty, wet dogs in house. The carpet looks like the dirt had been sucked to the top of carpet and left to dry. The stairs are worse than before they touched them. Some places are still wet, 22 hours later. We were suppose to get the carpet cleaned and deodorized but what we got was a mess, lots of inconvienience, wasted money and another day to spend with a real carpet cleaning company, who feels badly about the experience we had yesterday with Houndstooth and is giving us lots of services at no charge to correct this debockle. We have used the company that is coming out today and they are awesome. Just tried to save some money in this tight economy. Just another lesson... you get what you pay for. I can guarentee we will never call this company again, even though they might have some contractors that actually know how to clean carpets. We can't afford these "deals".

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I have been paying close to $300 to have less than my whole house of carpet cleaned for the last few years. Houndstooth cleaned and scotchgarded my whole house for a little over $100 and did a bang-up job. I wish I had known before!

5
★★★★★

I have been paying close to $300 to have less than my whole house of carpet cleaned for the last few years. Houndstooth cleaned and scotchgarded my whole house for a little over $100 and did a bang-up job. I wish I had known before!

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1 out of 1 people found this review helpful.

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they charged what they quoted and got my carpet and sofa clean. At first, I had made an appointment with another large company to do the cleaning. My carpets were not that dirty. The other company told me that it would cost three times more than what they advertised because they had to do a "deep cleaning." I threw them out. Houndstooth came and got the job done well for the same price that they advertised.

5
★★★★★

they charged what they quoted and got my carpet and sofa clean. At first, I had made an appointment with another large company to do the cleaning. My carpets were not that dirty. The other company told me that it would cost three times more than what they advertised because they had to do a "deep cleaning." I threw them out. Houndstooth came and got the job done well for the same price that they advertised.

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1 out of 1 people found this review helpful.

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I scheduled an appointment to have my carpets cleaned by this company and I had to cancel 4 times because of some personal family problems. Each time, Houndstooth was SO FRIENDLY, and when they came to do the carpet, I was surprised at how professional a job they did. I need to give them more stars than this review allows!

5
★★★★★

I scheduled an appointment to have my carpets cleaned by this company and I had to cancel 4 times because of some personal family problems. Each time, Houndstooth was SO FRIENDLY, and when they came to do the carpet, I was surprised at how professional a job they did. I need to give them more stars than this review allows!

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1 out of 1 people found this review helpful.

.

I use them every year. Always satisfactory, always a great price. Just what I'm looking for. Thanks, Houndstooth!

5
★★★★★

I use them every year. Always satisfactory, always a great price. Just what I'm looking for. Thanks, Houndstooth!

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1 out of 1 people found this review helpful.

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Never received a call during my "3 hour window". When I called the service to check up on my appointment, I was told they tried to call but said that my phone number was out of service (which was odd since I called them from my home number and un-blocked the caller ID). Then I was told sorry...the crew has been sent to another job and there isn't anything they can do for me other than re-schedule. When I explained that I took time off of work to have this done, there wasn't much sympathy to THEIR mistake.

1
★☆☆☆☆

Never received a call during my "3 hour window". When I called the service to check up on my appointment, I was told they tried to call but said that my phone number was out of service (which was odd since I called them from my home number and un-blocked the caller ID). Then I was told sorry...the crew has been sent to another job and there isn't anything they can do for me other than re-schedule. When I explained that I took time off of work to have this done, there wasn't much sympathy to THEIR mistake.

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I called this company(BTW they have no employees in the field they are all sub contractors) in Dec & I never recieved a call saying they were on their way, so I figured they weren't coming because it was raining cats & dogs. The rude guy shows up with a cellphone attached to his ears & starts tracking mud with his boots & equipment on my carpet, never once getting off the phone.then he starts asking me if I'm sure i want it cleaned cause it will take days due to the weather conditions, I thought about it & realized that he was lazy & didn't really feel like working..so after that experience I purcahsed a steam cleaner with the good housekeeping seal & havdn't been able to use it due to injuries to my hands..so my fiancee was coming to visit & i wanted the carpet cleaned..called houndstooth & I advised them @ the time I didn't want the same guy coming to my house, they assured me they would pull work order & not send him..U guessed it, lazy ass showed up it was after 5:15 & I just wanted my carpets cleaned so i gave him a try!BIG MISTAKE!! I asked him to move the furniture,which when I called i was told the do upon reqest,lazy ass tells me it's the company policy for me not to move furniture so here I am with my inury moving furniture..he came ino my house @ 5:15 & was done with 3 rooms & a hall by 5:48 all equipment loaded up, needless 2 say I was furious-then the real test of a sucky company called & left message for Chris who is the owner,he was a total disappointment, never once apologizing he blamed me for not rescheduling back in Dec because I was embarrassed that I had wasted the contractors time..are you serious, anyway long story short I couldn't dispute with credit card co cause they offered to return, I rather take the loss than to ever have those people come back to my home & he dumped the water with all the lint in my driveway,classy!

1
★☆☆☆☆

I called this company(BTW they have no employees in the field they are all sub contractors) in Dec & I never recieved a call saying they were on their way, so I figured they weren't coming because it was raining cats & dogs. The rude guy shows up with a cellphone attached to his ears & starts tracking mud with his boots & equipment on my carpet, never once getting off the phone.then he starts asking me if I'm sure i want it cleaned cause it will take days due to the weather conditions, I thought about it & realized that he was lazy & didn't really feel like working..so after that experience I purcahsed a steam cleaner with the good housekeeping seal & havdn't been able to use it due to injuries to my hands..so my fiancee was coming to visit & i wanted the carpet cleaned..called houndstooth & I advised them @ the time I didn't want the same guy coming to my house, they assured me they would pull work order & not send him..U guessed it, lazy ass showed up it was after 5:15 & I just wanted my carpets cleaned so i gave him a try!BIG MISTAKE!! I asked him to move the furniture,which when I called i was told the do upon reqest,lazy ass tells me it's the company policy for me not to move furniture so here I am with my inury moving furniture..he came ino my house @ 5:15 & was done with 3 rooms & a hall by 5:48 all equipment loaded up, needless 2 say I was furious-then the real test of a sucky company called & left message for Chris who is the owner,he was a total disappointment, never once apologizing he blamed me for not rescheduling back in Dec because I was embarrassed that I had wasted the contractors time..are you serious, anyway long story short I couldn't dispute with credit card co cause they offered to return, I rather take the loss than to ever have those people come back to my home & he dumped the water with all the lint in my driveway,classy!

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I had a terrible experience with Houndstooth. I am housesitting for friends for 6 months and decided to surprise them with a great carpet cleaning before they arrived home. The two guys that did the cleaning explained nothing to me, barely answered my questions, seemed surprised when I asked them to work on some basic spots. They left what looked like dried soap or even bleach in a few spots, the carpet on the stairs looked worse after the "cleaning" than prior to it and they used some big, round, rotating brush-type cleaner that looked like it was just moving dirt and soap around rather than cleaning it and sucking it up. I called Houndstooth and was told "we'll send out more people to take care of it and do it properly". I asked for them to arrive between 10am and 12pm. At 12:45, I got a call from some guy saying he locked his keys in his truck and didn't know when he'd be able to come. Two other people finally arrived after 4pm. I showed them what had been done by the other guys and they were dumbfounded. They said it looked like the guys had "drycleaned" my carpet....sort of....except it was wet. When they showed me the amount of soap and dirt they sucked up in the second cleaning, I almost threw up. The other guys had not cleaned at all. The stain that looks like bleach is still there. I'm waiting for the carpet to dry before I blow my lid. Many basic dirt and stains that the first two slackers did not bother to clean up got cleaned up by the second two people. I was told that Houndstooth simply uses many contractors....they may use some good contractors that do a good job, but they clearly have some terrible slacker contractors as well. I guess it's a matter of luck as to who you will get. I would not use Houndstooth again. It was very much a hassle and caused too much stress...especially since this is not my own home. Thumbs down.

2
★★☆☆☆

I had a terrible experience with Houndstooth. I am housesitting for friends for 6 months and decided to surprise them with a great carpet cleaning before they arrived home. The two guys that did the cleaning explained nothing to me, barely answered my questions, seemed surprised when I asked them to work on some basic spots. They left what looked like dried soap or even bleach in a few spots, the carpet on the stairs looked worse after the "cleaning" than prior to it and they used some big, round, rotating brush-type cleaner that looked like it was just moving dirt and soap around rather than cleaning it and sucking it up. I called Houndstooth and was told "we'll send out more people to take care of it and do it properly". I asked for them to arrive between 10am and 12pm. At 12:45, I got a call from some guy saying he locked his keys in his truck and didn't know when he'd be able to come. Two other people finally arrived after 4pm. I showed them what had been done by the other guys and they were dumbfounded. They said it looked like the guys had "drycleaned" my carpet....sort of....except it was wet. When they showed me the amount of soap and dirt they sucked up in the second cleaning, I almost threw up. The other guys had not cleaned at all. The stain that looks like bleach is still there. I'm waiting for the carpet to dry before I blow my lid. Many basic dirt and stains that the first two slackers did not bother to clean up got cleaned up by the second two people. I was told that Houndstooth simply uses many contractors....they may use some good contractors that do a good job, but they clearly have some terrible slacker contractors as well. I guess it's a matter of luck as to who you will get. I would not use Houndstooth again. It was very much a hassle and caused too much stress...especially since this is not my own home. Thumbs down.

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I was referred to Houndstooth by one of my co-workers. After reading the reviews I was not too sure I use them however I decided to give them a try. How could you go wrong with their satisfaction guarantee? Especially in light of the fact they have a B+ rating with the BBB. I had my carpet cleaned on Monday, March 22, 2010 and can honestly tell you they did a FABULOUS job!!! I mean absolutely FABULOUS! The only think I didn't like was the time required for it to dry but it wasn't anything a few fans couldn't handle. I would highly recommend this company to anyone and will definitely use them in the future.

5
★★★★★

I was referred to Houndstooth by one of my co-workers. After reading the reviews I was not too sure I use them however I decided to give them a try. How could you go wrong with their satisfaction guarantee? Especially in light of the fact they have a B+ rating with the BBB. I had my carpet cleaned on Monday, March 22, 2010 and can honestly tell you they did a FABULOUS job!!! I mean absolutely FABULOUS! The only think I didn't like was the time required for it to dry but it wasn't anything a few fans couldn't handle. I would highly recommend this company to anyone and will definitely use them in the future.

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they offer the best job for the best prices--i have always had success with Houndstooth; they have been in business for forever--doing my carpets for 10 years now

5
★★★★★

they offer the best job for the best prices--i have always had success with Houndstooth; they have been in business for forever--doing my carpets for 10 years now

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Houndstooth Carpet & Upholstery Cleaning

THEY ARE A MARKETING COMPANY...
THEY DO NOT OWN ANY EQUIPMENT OR VANS.

The fact that the reviews are all over the map comes down to the fact that they dispatch other vendors to do the work.

They pay the vendors very little to do the work. (less than half the "cupon" price)

The vendor doing the work takes a loss on every service call.

Best bet is to use a company with its own equipment.

The service will be better, you get what you pay for.

1
★☆☆☆☆

Houndstooth Carpet & Upholstery Cleaning

THEY ARE A MARKETING COMPANY...
THEY DO NOT OWN ANY EQUIPMENT OR VANS.

The fact that the reviews are all over the map comes down to the fact that they dispatch other vendors to do the work.

They pay the vendors very little to do the work. (less than half the "cupon" price)

The vendor doing the work takes a loss on every service call.

Best bet is to use a company with its own equipment.

The service will be better, you get what you pay for.

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Brad came out to clean my carpet and stairs. He is so nice and so professional. He spot cleaned for no extra charge. My shag carpet is bright again!

5
★★★★★

Brad came out to clean my carpet and stairs. He is so nice and so professional. He spot cleaned for no extra charge. My shag carpet is bright again!

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.

I called them Friday afternoon and they had my carpets and furniture cleaned in time for my parents to come over that Sunday. I will keep using them!!

5
★★★★★

I called them Friday afternoon and they had my carpets and furniture cleaned in time for my parents to come over that Sunday. I will keep using them!!

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.

They have never done me wrong. Always a good job at a good price. I have used them for 2 decades now. If there is ever even the smallest problem, they take care of it.

5
★★★★★

They have never done me wrong. Always a good job at a good price. I have used them for 2 decades now. If there is ever even the smallest problem, they take care of it.

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WORST SERVICE EVER ! I scheduled my service for the time between 12p-3p, never heard from or saw the company. I had to call and check on the status, as the rep on the phone stated they could not get in contact with the tech guys and that they did not know when they would actually show up, what a joke !!! I will NEVER attempt to schedule this company again. I canceled my appt. since they obviously dont know what they are doing. I guess the old saying is true," You get what you pay for", or in my case you just cancel.....HORRIBLE !!!!!

1
★☆☆☆☆

WORST SERVICE EVER ! I scheduled my service for the time between 12p-3p, never heard from or saw the company. I had to call and check on the status, as the rep on the phone stated they could not get in contact with the tech guys and that they did not know when they would actually show up, what a joke !!! I will NEVER attempt to schedule this company again. I canceled my appt. since they obviously dont know what they are doing. I guess the old saying is true," You get what you pay for", or in my case you just cancel.....HORRIBLE !!!!!

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NEVER AGAIN
will never call this company or recommend them not having any previous experience with flooding I looked to this company for the best recommendation to save my carpet from a recent flood. they came in and used a wet vac. The next day, carpet still soaked. They returned and repeated the same. What they should have recommeded was removal of the carpet to dry properly and removal of the pad to allow the floor to completely dry before treating with a disinfectant for mold. I paid them $175 to do nothing to correct the problem. After a call where they openly admitted that the recommendation should have been made, their offer is a refund of $75. My point in calling them in the first place is to get sound advice as to the correct steps to take. they failed miserably..

1
★☆☆☆☆

NEVER AGAIN
will never call this company or recommend them not having any previous experience with flooding I looked to this company for the best recommendation to save my carpet from a recent flood. they came in and used a wet vac. The next day, carpet still soaked. They returned and repeated the same. What they should have recommeded was removal of the carpet to dry properly and removal of the pad to allow the floor to completely dry before treating with a disinfectant for mold. I paid them $175 to do nothing to correct the problem. After a call where they openly admitted that the recommendation should have been made, their offer is a refund of $75. My point in calling them in the first place is to get sound advice as to the correct steps to take. they failed miserably..

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I would like to say the only reason I'm leaving this message is to save you the HEARTACHE!!!!! Here are the facts:1) The appt was not kept2) They were later for the rescheduled appt3) My wife and I really think the guy had a substance abuse issue.4) He was a constant ramble/babbler using inappropriate language.5) He lied******************************************************************now the good part******************************************************************6) After he was done with his smoke break he asked for a drink. I was standing in the kitchen and heard a loud crash! He shattered the glass table in my foyer!7) He was only concerned about me calling his company!8) The entire truth came out about his company.....pure foolishness!9) He's called 5 times since he's left to see if I was going to call the office.10) I got all my $$$ outta the guy and left him outside in the rain. I'm never dialing this Hounds Tooth's # again! I don't care enough to call. 11) I really hope someone reads this and decides not to use this place! You'll be sorry you didn't listen! I was thinking, "awwwwww they cant be that bad", trust me, THEY ARE!!!!!!!!

1
★☆☆☆☆

I would like to say the only reason I'm leaving this message is to save you the HEARTACHE!!!!! Here are the facts:1) The appt was not kept2) They were later for the rescheduled appt3) My wife and I really think the guy had a substance abuse issue.4) He was a constant ramble/babbler using inappropriate language.5) He lied******************************************************************now the good part******************************************************************6) After he was done with his smoke break he asked for a drink. I was standing in the kitchen and heard a loud crash! He shattered the glass table in my foyer!7) He was only concerned about me calling his company!8) The entire truth came out about his company.....pure foolishness!9) He's called 5 times since he's left to see if I was going to call the office.10) I got all my $$$ outta the guy and left him outside in the rain. I'm never dialing this Hounds Tooth's # again! I don't care enough to call. 11) I really hope someone reads this and decides not to use this place! You'll be sorry you didn't listen! I was thinking, "awwwwww they cant be that bad", trust me, THEY ARE!!!!!!!!

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Before I hired this company to clean my carpet, I visited this site to read reviews. I was left feeling unsure due to the negative comments. When I called Houndstooth's 800 #, I explained my concerns and was assured that if I was unsatisfied with the service, they would do what they could to make good on their promise of good quality.

I'm happy to say that the gentleman that arrived was on time and courteous. Even though he wasn't driving a company vehicle, he still had the necessary equipment to properly complete the job. Yes, he did use my water and electric, but I don't see why that is such a problem. I personally feel that some customers can tend to be unrealistic in their expectations and therefor should probably ask more questions during the initial scheduling of service.

I have two dogs and a cat. My carpet was disinfected and deodorized. Within about 5-6 hrs. my carpet was dry and my house smelled great. That was one month ago and I'm still satisfied with the results. I'm writing this review to help others who may be unsure due to some of the very negative comments. I have none of those and I will definitely use this company again. The only reason that I'm not selecting a five star rating is because I believe there is always room for improvement.

4
★★★★☆

Before I hired this company to clean my carpet, I visited this site to read reviews. I was left feeling unsure due to the negative comments. When I called Houndstooth's 800 #, I explained my concerns and was assured that if I was unsatisfied with the service, they would do what they could to make good on their promise of good quality.

I'm happy to say that the gentleman that arrived was on time and courteous. Even though he wasn't driving a company vehicle, he still had the necessary equipment to properly complete the job. Yes, he did use my water and electric, but I don't see why that is such a problem. I personally feel that some customers can tend to be unrealistic in their expectations and therefor should probably ask more questions during the initial scheduling of service.

I have two dogs and a cat. My carpet was disinfected and deodorized. Within about 5-6 hrs. my carpet was dry and my house smelled great. That was one month ago and I'm still satisfied with the results. I'm writing this review to help others who may be unsure due to some of the very negative comments. I have none of those and I will definitely use this company again. The only reason that I'm not selecting a five star rating is because I believe there is always room for improvement.

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DO NOT CALL THIS COMPANY!!!I had a -scheduled appointment with this company for a time frame of between 10am-12pm. I waited until 12:30 to call and the person told me she would have the technicians call me right back. I waited another 30 minutes and called back again I was routed to a " Manager " who also told me he or the technicians would call me back immediately. Guess what NO CALL BACK from ANYONE!!!!! No one ever showed up either. I had removed everything from 5 bedrooms and stacked it all over the house in bathrooms waiting for them to show. I ended up calling another company but had to wait 2 days so I had to live with all the Stuff I removed from all the bedrooms since the worthless company did not have the decency to call me or show up. DO NOT USE THEM!!!!!

1
★☆☆☆☆

DO NOT CALL THIS COMPANY!!!I had a -scheduled appointment with this company for a time frame of between 10am-12pm. I waited until 12:30 to call and the person told me she would have the technicians call me right back. I waited another 30 minutes and called back again I was routed to a " Manager " who also told me he or the technicians would call me back immediately. Guess what NO CALL BACK from ANYONE!!!!! No one ever showed up either. I had removed everything from 5 bedrooms and stacked it all over the house in bathrooms waiting for them to show. I ended up calling another company but had to wait 2 days so I had to live with all the Stuff I removed from all the bedrooms since the worthless company did not have the decency to call me or show up. DO NOT USE THEM!!!!!

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I have been using Houndstooth to clean my home since 1987, both for carpet and upholstery cleaning, at least once a year, sometimes more. I have never had anything but a pleasant experience from these guys. A couple of buddies of mine have told me nightmares about their bait and switch encounters with other carpet cleaning companies, and I have recommended Houndstooth to them also. They too are now satisfied customers.

Houndstooth's workers are always pleasant and always do a bang-up job. And they have never once even attempted to charge a single penny more than the price they gave me over the phone.

And by the way, their prices are so low that initially I didn't believe them to be true. But I guess if they were a bait and switch company, after over 25 scheduled appointments I would have witnessed it by now.

These guys rule!

5
★★★★★

I have been using Houndstooth to clean my home since 1987, both for carpet and upholstery cleaning, at least once a year, sometimes more. I have never had anything but a pleasant experience from these guys. A couple of buddies of mine have told me nightmares about their bait and switch encounters with other carpet cleaning companies, and I have recommended Houndstooth to them also. They too are now satisfied customers.

Houndstooth's workers are always pleasant and always do a bang-up job. And they have never once even attempted to charge a single penny more than the price they gave me over the phone.

And by the way, their prices are so low that initially I didn't believe them to be true. But I guess if they were a bait and switch company, after over 25 scheduled appointments I would have witnessed it by now.

These guys rule!

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.

I knew this deal was too good to be true. I became suspicious once their representative arrived in a Jeep and asked to park in my garage. Next, he connected his apparatus to MY water connection AND connected to the electrical receptacles in my kitchen ?? blowing out my power twice. Now, from my experience, carpet cleaners use their own water supply. What's going on here? Now, I'm going to have a higher water bill because of these nincompoops! What's more, the carpet still has dirt spots that should have easily come up - of course; it took a day and a 1/2 before it dried, so I tipped him before I noticed this. After
writing this, I'm still ticked!

1
★☆☆☆☆

I knew this deal was too good to be true. I became suspicious once their representative arrived in a Jeep and asked to park in my garage. Next, he connected his apparatus to MY water connection AND connected to the electrical receptacles in my kitchen ?? blowing out my power twice. Now, from my experience, carpet cleaners use their own water supply. What's going on here? Now, I'm going to have a higher water bill because of these nincompoops! What's more, the carpet still has dirt spots that should have easily come up - of course; it took a day and a 1/2 before it dried, so I tipped him before I noticed this. After
writing this, I'm still ticked!

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I spoke with a representative and scheduled an appointment to have my carpet cleaned. Did it ever happen? The answer would be no. I explained that I was hosting my book-club meeting on Saturday when I scheduled my service on Thursday morning for Friday between the hours of noon and 3 pm. Not only did the company never show up they did not call. I called the company 3 times after my failed appointment and received a voice mail. On Saturday morning I called the company back and the representative told me that he would see if he could get someone out today. He spoke with the manager who then relayed that they had a full schedule today and could they come out a day next week for a discounted price. I told them no and thank you and ended the call. The manager then calls me back to offer the same thing again and I refused. I then asked the manager where would I send an formal complaint and he stated to him at their address. I asked him what was the companies reporting structure and he said he was "THE MANAGER" I then asked was he an owner/operator and he said no I am "THE MANAGER"! I explained that everyone had a boss, CEO, CFO if they were in fact not the owner and he said Ma'am no you don't". No only did they not come "THE MANAGER" is not familiar with the companies reporting structure.

1
★☆☆☆☆

I spoke with a representative and scheduled an appointment to have my carpet cleaned. Did it ever happen? The answer would be no. I explained that I was hosting my book-club meeting on Saturday when I scheduled my service on Thursday morning for Friday between the hours of noon and 3 pm. Not only did the company never show up they did not call. I called the company 3 times after my failed appointment and received a voice mail. On Saturday morning I called the company back and the representative told me that he would see if he could get someone out today. He spoke with the manager who then relayed that they had a full schedule today and could they come out a day next week for a discounted price. I told them no and thank you and ended the call. The manager then calls me back to offer the same thing again and I refused. I then asked the manager where would I send an formal complaint and he stated to him at their address. I asked him what was the companies reporting structure and he said he was "THE MANAGER" I then asked was he an owner/operator and he said no I am "THE MANAGER"! I explained that everyone had a boss, CEO, CFO if they were in fact not the owner and he said Ma'am no you don't". No only did they not come "THE MANAGER" is not familiar with the companies reporting structure.

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1 out of 2 people found this review helpful.