Tile Factory Outlet Inc

★★★☆☆
  • 511 Soho Dr

    Adairsville, GA 30103

    Map & Directions
  • 770-773-7726

About Tile Factory Outlet Inc

Hours
Mon-Fri 8am-5pm, Sat 8am-3pm

Home & Garden

Home & Garden
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I had seen and heard good reviews, but I guess you should not arrive the last hour of the day - or you should look like an affluent contractor. I was greeted at the door, was told that tile samples were on top of the boxes and prices were hanging over the sections. As I wandered around the facility for the next 45 minutes, I was never approached to offer advice or to answer questions. There were at least 6 people at the front sitting around reading or having personal conversations. I found some tile I liked - but if they were not interested in selling it to me, I was not interested in purchasing any - so I left, walking by all the staff with none making a comment as I walked by them. After this experience, I don't think I would purchase anything from them, and definitely not recommend them. Is there such a thing as customer Service anymore ??

1
★☆☆☆☆

I had seen and heard good reviews, but I guess you should not arrive the last hour of the day - or you should look like an affluent contractor. I was greeted at the door, was told that tile samples were on top of the boxes and prices were hanging over the sections. As I wandered around the facility for the next 45 minutes, I was never approached to offer advice or to answer questions. There were at least 6 people at the front sitting around reading or having personal conversations. I found some tile I liked - but if they were not interested in selling it to me, I was not interested in purchasing any - so I left, walking by all the staff with none making a comment as I walked by them. After this experience, I don't think I would purchase anything from them, and definitely not recommend them. Is there such a thing as customer Service anymore ??

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Easy to find. New warehouse building. Ample parking. Knowledgeable staff to answer questions. We were welcomed at the door. Warehouse setting, but some displays. I had chosen slate already but was able to see the four styles they carry laid. Staff helped me decide on enhancer and sealer. Illustrated what the enhancer can do with slate - brings out colors - (like wet rock as opposed to dry rock). They load your vehicle. We left with everything needed for the tiling job and they helped us make the necessary decisions on supplies, grout colors, etc. Super nice people. I am not sure about the good deal part, because I knew what I wanted and decided to buy. We drove a couple of hours from North Carolina and didn't want to go elsewhere. This place was highly recommended as a good deal by a friend who is renovating his house himself.

5
★★★★★

Easy to find. New warehouse building. Ample parking. Knowledgeable staff to answer questions. We were welcomed at the door. Warehouse setting, but some displays. I had chosen slate already but was able to see the four styles they carry laid. Staff helped me decide on enhancer and sealer. Illustrated what the enhancer can do with slate - brings out colors - (like wet rock as opposed to dry rock). They load your vehicle. We left with everything needed for the tiling job and they helped us make the necessary decisions on supplies, grout colors, etc. Super nice people. I am not sure about the good deal part, because I knew what I wanted and decided to buy. We drove a couple of hours from North Carolina and didn't want to go elsewhere. This place was highly recommended as a good deal by a friend who is renovating his house himself.

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When I tiled my kitchen counter, I bought my tile, colored grout, sealant, backerboard and grouting equipment here. Excellent service and very helpful for first timers. They answered all my questions and a year later, when I needed a replacement for my no longer available tile, they matched it so well, you would never know the difference.

4
★★★★☆

When I tiled my kitchen counter, I bought my tile, colored grout, sealant, backerboard and grouting equipment here. Excellent service and very helpful for first timers. They answered all my questions and a year later, when I needed a replacement for my no longer available tile, they matched it so well, you would never know the difference.

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