Care Medical

★★★☆☆
  • 1242 Prince Ave

    Athens, GA 30606

    Map & Directions
  • 706-354-4136

Health & Medical

Health & Medical
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I had a horrible customer service experience with Care Medical. So bad I had to switch my order to another company.

3
★★★★★

I had a horrible customer service experience with Care Medical. So bad I had to switch my order to another company.

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I have been trying to get "CARE MEDICAL" of Athens Ga. to order a new replacement wheelchair for me, and they do nothing, but give me the run around, I have used a wheelchair since 1978 and have spinal cord injury along with degenerative bone disease, I have had 43 bone surgeries, including rotor cuff replacement, 1/4 of my spine removed, toes amputated, pins put in my hand to prevent my hand from becoming "clubbed" as my feet were before surgery,and a metal elbow I also have low blood pressure, and low blood sugar, which requires a service dog to watch me, making sure I don't pass out. I see my doctor regularly, and he has filled out the forms required by medicare, who sent me a letter stating I qualified for another chair. But the people that work at "Care", don't care.
Because I've complained about the attitude from bookkeeping, sales girl, and maintaince (when I needed to buy new tires) "Care" has decided to refuse to sell me a new wheelchair. I even offered to get a motorized chair (which I dispized) and that larger sale possability didn't help. I have had 6 manual wheelchairs, and 1 motorized chair. and the one I'm using is almost 20 years old, and I need a new version of the one I am presently using, I have spoken with Medicare and they no loger accept assignments thru Care,they advised I submut a writted complaint with tes Medicare Advocate.

1
★☆☆☆☆

I have been trying to get "CARE MEDICAL" of Athens Ga. to order a new replacement wheelchair for me, and they do nothing, but give me the run around, I have used a wheelchair since 1978 and have spinal cord injury along with degenerative bone disease, I have had 43 bone surgeries, including rotor cuff replacement, 1/4 of my spine removed, toes amputated, pins put in my hand to prevent my hand from becoming "clubbed" as my feet were before surgery,and a metal elbow I also have low blood pressure, and low blood sugar, which requires a service dog to watch me, making sure I don't pass out. I see my doctor regularly, and he has filled out the forms required by medicare, who sent me a letter stating I qualified for another chair. But the people that work at "Care", don't care.
Because I've complained about the attitude from bookkeeping, sales girl, and maintaince (when I needed to buy new tires) "Care" has decided to refuse to sell me a new wheelchair. I even offered to get a motorized chair (which I dispized) and that larger sale possability didn't help. I have had 6 manual wheelchairs, and 1 motorized chair. and the one I'm using is almost 20 years old, and I need a new version of the one I am presently using, I have spoken with Medicare and they no loger accept assignments thru Care,they advised I submut a writted complaint with tes Medicare Advocate.

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I have been trying to get "CARE MEDICAL" of Athens Ga. to order a new replacement wheelchair for me, and they do nothing, but give me the run around, I have used a wheelchair since 1978 and have spinal cord injury along with degenerative

3
★★★★★

I have been trying to get "CARE MEDICAL" of Athens Ga. to order a new replacement wheelchair for me, and they do nothing, but give me the run around, I have used a wheelchair since 1978 and have spinal cord injury along with degenerative

.

I have an 8 month old special needs child. As if that's not hard enough, I have to deal with ignorant people at an unprofessional business to try to get her home health supplies.

My husband and I lived in Fort Campbell, KY until the beginning of May. Our home health supplier, Pennyrile, was amazing! At the beginning of April we began our search for a supplier in GA. Tricare found Care Medical. I had all of my daughters prescriptions for supplies faxed and we even set up a delivery date- May 17. I conversed several times with Care Medical to confirm exactly what she needed. May 17 came and went. In may 18 I called. They had no record of my daughter needing any supplies! I gave them a list of everything she needed, even gave them the name and number of my old supplier and doctor in case they needed to call. I called 3 more times and was told they would call me back. I never heard anything. Finally, June 15 they delivered something. Everything was either wrong, or it was something I didn't even order. My daughter needed colostomy bags, stoma adhesive, skin barrier wipes, feeding pump bags, 10cc syringes, 2x2 split gauze, and mepitac tape- just to name the most important things. I received 4x4 gauze, a box of 60cc syringes, and feeding pump bags that were the wrong size. On the piece of paper they gave us it had some kind of Natura Urostomy bags ordered for her. She uses Hollister Colostomy bags. I am disgusted. I am going to her pediatrician tomorrow and getting new prescriptions to take to a new home health supplier and Care Medicsl can come pick up their stuff and stick it where the sun don't shine!

1
★☆☆☆☆

I have an 8 month old special needs child. As if that's not hard enough, I have to deal with ignorant people at an unprofessional business to try to get her home health supplies.

My husband and I lived in Fort Campbell, KY until the beginning of May. Our home health supplier, Pennyrile, was amazing! At the beginning of April we began our search for a supplier in GA. Tricare found Care Medical. I had all of my daughters prescriptions for supplies faxed and we even set up a delivery date- May 17. I conversed several times with Care Medical to confirm exactly what she needed. May 17 came and went. In may 18 I called. They had no record of my daughter needing any supplies! I gave them a list of everything she needed, even gave them the name and number of my old supplier and doctor in case they needed to call. I called 3 more times and was told they would call me back. I never heard anything. Finally, June 15 they delivered something. Everything was either wrong, or it was something I didn't even order. My daughter needed colostomy bags, stoma adhesive, skin barrier wipes, feeding pump bags, 10cc syringes, 2x2 split gauze, and mepitac tape- just to name the most important things. I received 4x4 gauze, a box of 60cc syringes, and feeding pump bags that were the wrong size. On the piece of paper they gave us it had some kind of Natura Urostomy bags ordered for her. She uses Hollister Colostomy bags. I am disgusted. I am going to her pediatrician tomorrow and getting new prescriptions to take to a new home health supplier and Care Medicsl can come pick up their stuff and stick it where the sun don't shine!

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What a lying incompassionate bunch of crooks! Paid for a wheelchair for my mom for months that was supposed to be ours after paying on after a while, called us the day she died wanting to pick it up.Told them I couldn't deal with this right now and they sent someone unannounced to pick up the morning of her funeral. Friends told me they had simalar experiances.

0
★☆☆☆☆

What a lying incompassionate bunch of crooks! Paid for a wheelchair for my mom for months that was supposed to be ours after paying on after a while, called us the day she died wanting to pick it up.Told them I couldn't deal with this right now and they sent someone unannounced to pick up the morning of her funeral. Friends told me they had simalar experiances.

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True Care Medical has been in the area for a while now, but they are not a company that I would do business with..1- patient nevers get a true answer always a run around,2- they do not have the necessary paperwork to file claims, 3- when you call and finally get someone that wants to help and is willing to help you find out that they're no longer there, so that leads one the believe 4- that they treat their employees like dirt. I have friends that have used this company and have had nothing but problems.

1
★☆☆☆☆

True Care Medical has been in the area for a while now, but they are not a company that I would do business with..1- patient nevers get a true answer always a run around,2- they do not have the necessary paperwork to file claims, 3- when you call and finally get someone that wants to help and is willing to help you find out that they're no longer there, so that leads one the believe 4- that they treat their employees like dirt. I have friends that have used this company and have had nothing but problems.

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The Care Medical that sells the chairs and fills prescriptions on baxter street that is now moving to the basement on prince Avenue has come off as a very Unproffessional Operation.

I was told numerous times that my chair would be delivered on a certain day and was given the run around several times.
Its now been two weeks and I still do not have my chair,
I called the Supervisor Monday because my chair was suppose to be here this Monday, this June 7th 2010 and
It was not delivered.

The Supervisor laughed at me, And now it will be Thursday they say?.
I went to the Doctor in Athens Last Week and decided to go by and take a look at the chair, but they were moving there entire store to prince avenue and had my chair loaded with many others on a moving truck.

Pretty Amazing people Right?
Couldnt deliver my chair as promised and chose to move and give me the runaround instead of delivering my chair.
You know most people with CARE before there name tend to put there customers first as priority, especially in a Medical Aptitude, But Care Medical is Different, they would assume
to look after there own Interest and Intent than to honor a Prescription and then when I Inquired with them, they laughed at me.

Im in a great deal of Pain all the time every day, I cant get out like everyone else can and require this chair just to go places and to be able to do so with a little comfort, You might not know or Understand how it feels to be in such pain to where your confined to your home,

But,that is far behind being laughed at by a Supervisor who is suppose to be helpful in getting me to that place where I can enjoy life too.

I am disgusted with how they handle things and do not recommend them to anyone.

1
★☆☆☆☆

The Care Medical that sells the chairs and fills prescriptions on baxter street that is now moving to the basement on prince Avenue has come off as a very Unproffessional Operation.

I was told numerous times that my chair would be delivered on a certain day and was given the run around several times.
Its now been two weeks and I still do not have my chair,
I called the Supervisor Monday because my chair was suppose to be here this Monday, this June 7th 2010 and
It was not delivered.

The Supervisor laughed at me, And now it will be Thursday they say?.
I went to the Doctor in Athens Last Week and decided to go by and take a look at the chair, but they were moving there entire store to prince avenue and had my chair loaded with many others on a moving truck.

Pretty Amazing people Right?
Couldnt deliver my chair as promised and chose to move and give me the runaround instead of delivering my chair.
You know most people with CARE before there name tend to put there customers first as priority, especially in a Medical Aptitude, But Care Medical is Different, they would assume
to look after there own Interest and Intent than to honor a Prescription and then when I Inquired with them, they laughed at me.

Im in a great deal of Pain all the time every day, I cant get out like everyone else can and require this chair just to go places and to be able to do so with a little comfort, You might not know or Understand how it feels to be in such pain to where your confined to your home,

But,that is far behind being laughed at by a Supervisor who is suppose to be helpful in getting me to that place where I can enjoy life too.

I am disgusted with how they handle things and do not recommend them to anyone.

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I have been a regular customer of Care Medical for more than ten years. I have found them reliable, cost effective, well informed, and courteous and friendly. Can't imagine being served better anywhere else.
Rich W.

5
★★★★★

I have been a regular customer of Care Medical for more than ten years. I have found them reliable, cost effective, well informed, and courteous and friendly. Can't imagine being served better anywhere else.
Rich W.

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This business offers almost any kind of medical equipment that you would need for sale or for rent. It is convienently located near Athens Regional Medical Center and many of the doctors on Prince Ave. The people that I interacted with were very helpful and very friendly. If your doctor thinks you need it, you will probably be able to get it here.

4
★★★★☆

This business offers almost any kind of medical equipment that you would need for sale or for rent. It is convienently located near Athens Regional Medical Center and many of the doctors on Prince Ave. The people that I interacted with were very helpful and very friendly. If your doctor thinks you need it, you will probably be able to get it here.

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