Rooms To Go

★★☆☆☆

About Rooms To Go

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  • Furniture Stores

Home & Garden

Home & Garden
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I totally understand about rooms to go. There customer service sucks and they sent a tech out over a month ago and told me that they were going to replace my couch. Well guess what it is over a month and a rude customer service lady told me that they were not going to give me a new couch which was broken when they delivered the product. I am reporting to the BBB and have written several letters to the company. They will never put a manager on the line. I am telling everyone I know to stay away from them.
RMcNeill

1
★☆☆☆☆

I totally understand about rooms to go. There customer service sucks and they sent a tech out over a month ago and told me that they were going to replace my couch. Well guess what it is over a month and a rude customer service lady told me that they were not going to give me a new couch which was broken when they delivered the product. I am reporting to the BBB and have written several letters to the company. They will never put a manager on the line. I am telling everyone I know to stay away from them.
RMcNeill

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I bought a couch for $3000 and when they delivered it, they brought it damaged, now Rooms to Go is not covering it. Worse customer service and warranty resolution that I have ever dealt with!

1
★☆☆☆☆

I bought a couch for $3000 and when they delivered it, they brought it damaged, now Rooms to Go is not covering it. Worse customer service and warranty resolution that I have ever dealt with!

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I purchased my grandaughters disney white bedroom suite. It is beautiful but I noticed a small defect in the paint Rooms to Go sent someone out right away and fixed it . They were very nice so I purchased my grandson a set of the pirates bedroom suite we have had no problems with rooms to go. I would purchase from them again

5
★★★★★

I purchased my grandaughters disney white bedroom suite. It is beautiful but I noticed a small defect in the paint Rooms to Go sent someone out right away and fixed it . They were very nice so I purchased my grandson a set of the pirates bedroom suite we have had no problems with rooms to go. I would purchase from them again

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Here is our awful experience! First of all, the sales rep we had was about as sleezy as a used car salesmen. When our furniture got delivered half of it was missing, so the other half got delivered a few days later. The dining room table started to peel about 3 days after having it (specifically asked salesperson if this stuff was durable). So I called and they sent a guy out to look at it. He was so rude and reluctant to do anything that I had to ask him to leave my house. He told me "oh well, you can't set things directly on the table". Who doesn't set things on their table? One year later, we decided to use the fabric protection warranty that we had paid for because we had 2 stains on the couches. I called and asked if they could come out and clean them (like the warranty says to do) and the lady on the phone from the warranty dept says "This ain't Stanley Steamer we ain't gonna clean the whole couch for you". That was the last straw. We were totally taken advantage of. We paid about $3,500 on furniture that started deterierating WAY too soon, and couldn't even use the warranty we paid extra for (or just the sake of customer satisfaction!) to fix it. Despite all the money we spent, the sales people, the customer service department, the warranty department, and the management refuse to do anything to make our purchase satisfactory.

1
★☆☆☆☆

Here is our awful experience! First of all, the sales rep we had was about as sleezy as a used car salesmen. When our furniture got delivered half of it was missing, so the other half got delivered a few days later. The dining room table started to peel about 3 days after having it (specifically asked salesperson if this stuff was durable). So I called and they sent a guy out to look at it. He was so rude and reluctant to do anything that I had to ask him to leave my house. He told me "oh well, you can't set things directly on the table". Who doesn't set things on their table? One year later, we decided to use the fabric protection warranty that we had paid for because we had 2 stains on the couches. I called and asked if they could come out and clean them (like the warranty says to do) and the lady on the phone from the warranty dept says "This ain't Stanley Steamer we ain't gonna clean the whole couch for you". That was the last straw. We were totally taken advantage of. We paid about $3,500 on furniture that started deterierating WAY too soon, and couldn't even use the warranty we paid extra for (or just the sake of customer satisfaction!) to fix it. Despite all the money we spent, the sales people, the customer service department, the warranty department, and the management refuse to do anything to make our purchase satisfactory.

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1 out of 1 people found this review helpful.

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I paid for my furniture up front but before it was to be delivered it was discontinued so I reordered again the order was put on hold because they couldn't delivers what they say they had .Don't pay up front or trust Rooms to gothey don't deliver but there nice about it still no furniture but they still have my money?

1
★☆☆☆☆

I paid for my furniture up front but before it was to be delivered it was discontinued so I reordered again the order was put on hold because they couldn't delivers what they say they had .Don't pay up front or trust Rooms to gothey don't deliver but there nice about it still no furniture but they still have my money?

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1 out of 1 people found this review helpful.

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one day my husband i went to look for a dinning table and one of the sales rep was sooo suuwweeet we felt like we knew her for years. she was really into what we wanted. once we told her what we are looking for she adviced us to a beautiful 4 sitter wood dinning set. we were afraid that it might be to big, so she measured the table for us and my husband went home to size it before we purchased it. i stayed back at the store just to look around and the sales rep and i ended up being friends. she had great personality and an amazing sense of humor.

4
★★★★☆

one day my husband i went to look for a dinning table and one of the sales rep was sooo suuwweeet we felt like we knew her for years. she was really into what we wanted. once we told her what we are looking for she adviced us to a beautiful 4 sitter wood dinning set. we were afraid that it might be to big, so she measured the table for us and my husband went home to size it before we purchased it. i stayed back at the store just to look around and the sales rep and i ended up being friends. she had great personality and an amazing sense of humor.

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If you are looking for nice, up to date furniture, at reasonable pricing that you don't have to pay for now, then go here. you can get finance free for 3 years, just remember you have to pay for it sometimes.

3
★★★☆☆

If you are looking for nice, up to date furniture, at reasonable pricing that you don't have to pay for now, then go here. you can get finance free for 3 years, just remember you have to pay for it sometimes.

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