Salon of East Cobb

★★★★★
  • 1230 Johnson Ferry Pl

    Marietta, GA 30068

    Map & Directions
  • 770-321-1043

About Salon of East Cobb

Categories
Hours
Tue-Wed 9am-7pm, Fri-Sat 9am-5pm

Personal Services

Personal Services
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Absolutely DREADFUL customer service. Just like the other reviewer on here, I also bought the groupon from them. I could not get them on the phone, so i went to the salon to set something up. The very rude receptionist told me to sit and wait. As I was sitting in the lobby, I heard the receptionist on the phone scheduling appointments for customers. When she was finished on the phone she asked how she could help, I then mentioned my groupon (BIG MISTAKE) and she proceeded to give me some story about everybody using their groupon at the last minute and they are overbooked. I JUST heard her tell a woman on the phone there was something open tomorrow! She already had my money, so what does she care?! She took my name and told me if someone cancels they will call me. I received no phone call and I called this morning to get an estimated wait time because I need a haircut and I'm not willing to wait three weeks for one. Charlie, the owner was very rude and short with me. She told me there were about 60 people on front of me and she doesn't know when I could get an appointment. She would also not provide a last name for me to call groupon and receive my refund. How professional! I would not wish this salon nightmere or having to deal with the grinch-like owner on my worst enemy. Groupon has issued me a full refund. Dear salon of East Cobb, if you can't handle the customer flow that a groupon brings in, don't put the groupon out there. OVERALL: NOT RECOMMEDED. Halo salon right down the road however was wonderful! Highly recommended.
Alesha Fincham, Woodstock GA
ALESHAFINCHAM@GMAIL.COM

1
★☆☆☆☆

Absolutely DREADFUL customer service. Just like the other reviewer on here, I also bought the groupon from them. I could not get them on the phone, so i went to the salon to set something up. The very rude receptionist told me to sit and wait. As I was sitting in the lobby, I heard the receptionist on the phone scheduling appointments for customers. When she was finished on the phone she asked how she could help, I then mentioned my groupon (BIG MISTAKE) and she proceeded to give me some story about everybody using their groupon at the last minute and they are overbooked. I JUST heard her tell a woman on the phone there was something open tomorrow! She already had my money, so what does she care?! She took my name and told me if someone cancels they will call me. I received no phone call and I called this morning to get an estimated wait time because I need a haircut and I'm not willing to wait three weeks for one. Charlie, the owner was very rude and short with me. She told me there were about 60 people on front of me and she doesn't know when I could get an appointment. She would also not provide a last name for me to call groupon and receive my refund. How professional! I would not wish this salon nightmere or having to deal with the grinch-like owner on my worst enemy. Groupon has issued me a full refund. Dear salon of East Cobb, if you can't handle the customer flow that a groupon brings in, don't put the groupon out there. OVERALL: NOT RECOMMEDED. Halo salon right down the road however was wonderful! Highly recommended.
Alesha Fincham, Woodstock GA
ALESHAFINCHAM@GMAIL.COM

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Cannot give an accurate review as I bought a Groupon and tried to make an appointment today, May 19 and was told the first appointment available is in July 25. The website says walkins welcome..What's up?

3
★★★★★

Cannot give an accurate review as I bought a Groupon and tried to make an appointment today, May 19 and was told the first appointment available is in July 25. The website says walkins welcome..What's up?

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I bought a Groupon ( full highlights, cut) because it was close to work. Charlie was my stylist. I had already highlighted my hair months before and it was DAMAGED! SHe took the time to do only the 'roots' and then blended the rest of

3
★★★★★

I bought a Groupon ( full highlights, cut) because it was close to work. Charlie was my stylist. I had already highlighted my hair months before and it was DAMAGED! SHe took the time to do only the 'roots' and then blended the rest of

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My mom and I are both clients here and we love it! I am constantly changing my color and I have red hair, and I found a place that finally does it right! My red always faded before, and I always felt like I was watching my money wash out of my hair the week after I got it done, and now it stays red for 6 weeks, FINALLY! I like to go from red with blond to dark red and violet and I feel comfortable having it done without fear it will fall out. I know my girl knows her stuff! Plus my mother loves going there and it's such a friendly place. My mom gets highlights and a haircut and her hair isn't breaking and doesn't look like straw! Their prices are reasonable and not too high but they aren't great clips either. My hair actually looks AND feels good. Great place, great value and great girls!

5
★★★★★

My mom and I are both clients here and we love it! I am constantly changing my color and I have red hair, and I found a place that finally does it right! My red always faded before, and I always felt like I was watching my money wash out of my hair the week after I got it done, and now it stays red for 6 weeks, FINALLY! I like to go from red with blond to dark red and violet and I feel comfortable having it done without fear it will fall out. I know my girl knows her stuff! Plus my mother loves going there and it's such a friendly place. My mom gets highlights and a haircut and her hair isn't breaking and doesn't look like straw! Their prices are reasonable and not too high but they aren't great clips either. My hair actually looks AND feels good. Great place, great value and great girls!

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I don't know exactly who wrote the bad review about timing...but I have never had an issue with that! I am very busy and have a full schedule and the girls at the salon are always accommodating. My appointment times vary from 9:00am to

3
★★★★★

I don't know exactly who wrote the bad review about timing...but I have never had an issue with that! I am very busy and have a full schedule and the girls at the salon are always accommodating. My appointment times vary from 9:00am to

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You have got to be kidding me. No one should support this business as they don't care anything about their customers. Don't count on them being there when you make an appointment because they apparently show up whenever they want to.

3
★★★★★

You have got to be kidding me. No one should support this business as they don't care anything about their customers. Don't count on them being there when you make an appointment because they apparently show up whenever they want to.

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I have so much fun at this salon. Not only do they have a fun and happy atmosphere, they do a great job. I see clients from 8-85yrs old go in and out and they all look great. They are always on point with exactly what I want and I never leave unsatisfied. Their specialty is color and they have an actual bar in the salon where they mix the color and it's just a great place. Their prices are quit reasonable since they are in East Cobb and they do know what they are doing. Hopefully you will try them out, because I promise you will love them.

5
★★★★★

I have so much fun at this salon. Not only do they have a fun and happy atmosphere, they do a great job. I see clients from 8-85yrs old go in and out and they all look great. They are always on point with exactly what I want and I never leave unsatisfied. Their specialty is color and they have an actual bar in the salon where they mix the color and it's just a great place. Their prices are quit reasonable since they are in East Cobb and they do know what they are doing. Hopefully you will try them out, because I promise you will love them.

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I got a good haircut at the Salon of East cobb but mostly enjoyed the package deal and coupon savings they offered to introduce you to their other options such as facials, etc. Great variety and nice welcoming staff!

3
★★★☆☆

I got a good haircut at the Salon of East cobb but mostly enjoyed the package deal and coupon savings they offered to introduce you to their other options such as facials, etc. Great variety and nice welcoming staff!

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Great atmosphere...had a bed & breakfast feel to it...big enough, but with a cozy feel. Very experienced and educated staff that I saw clients ranging from high school/college age to seniors, with what appeared to be the place of choice for a number of working professionals. Very good value...almost like Buckhead service at Cobb County prices. This was not a punk hair-cut, rock & roll screaming in the back-ground type of place.
Make sure you see Kat for your skin care, she put me to sleep!

2
★★★★★

Great atmosphere...had a bed & breakfast feel to it...big enough, but with a cozy feel. Very experienced and educated staff that I saw clients ranging from high school/college age to seniors, with what appeared to be the place of choice for a number of working professionals. Very good value...almost like Buckhead service at Cobb County prices. This was not a punk hair-cut, rock & roll screaming in the back-ground type of place.
Make sure you see Kat for your skin care, she put me to sleep!

Pros: skill, value

 

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