Greenwood Gardens

★★★☆☆
  • 1160 Whitlock Ave NW

    Marietta, GA 30064

    Map & Directions
  • 770-422-7778

Health & Medical

Health & Medical
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My mother is at Greenwood Gardens and has been for several years. Yes, the company was sold, and yes things were different. Different is not always bad. If you have ever been a part of a company that was sold, you know that it is very hard. You have employees that don't like new policies and they do things to sabatoge the new company, etc. Turnover is to be expected during a time like this. I do agree that Greenwood Gardens probably has not communicated things to us as well as they could have, but they are really trying. My mom has never experienced anything but love and care from the staff. If I ever had a concern I call the new director, Tina and they will even give you the cell numbers of their regional staff. They immediately address any concerns and invite me to call any time with concerns or suggestions. What were these complainers doing to help ease the transition pains? They had an open house last month and I went. The regional director of operations, I think was the title, was there and was very up front with us and with the plans to move Greenwood forward. These complainers seem as if they did not try to work out concerns. I totally disagree with them, Greenwood Gardens is a quality home.

5
★★★★★

My mother is at Greenwood Gardens and has been for several years. Yes, the company was sold, and yes things were different. Different is not always bad. If you have ever been a part of a company that was sold, you know that it is very hard. You have employees that don't like new policies and they do things to sabatoge the new company, etc. Turnover is to be expected during a time like this. I do agree that Greenwood Gardens probably has not communicated things to us as well as they could have, but they are really trying. My mom has never experienced anything but love and care from the staff. If I ever had a concern I call the new director, Tina and they will even give you the cell numbers of their regional staff. They immediately address any concerns and invite me to call any time with concerns or suggestions. What were these complainers doing to help ease the transition pains? They had an open house last month and I went. The regional director of operations, I think was the title, was there and was very up front with us and with the plans to move Greenwood forward. These complainers seem as if they did not try to work out concerns. I totally disagree with them, Greenwood Gardens is a quality home.

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Several years ago we placed my nother in Greenwood Gardens.It was owned by the Cara Vita corporation which was a small compary of about 4 facilities. It was a loving, caring community with good food. The activities director was a very qualified social director. She was well trained and enjoyed the residents.She left for a higher paying job when the company was still Cara Vita, and we were sorry to see her go, but she was replaced by a director who was so qualified and so creative that the residents were forever smiling. There was always some kind of activity going on and everyone was happy, especially the residents. I don't know anyone who did not love this woman for all she did for our parents. Cara Vita was bought out by a company called Assisted Living Concepts, Inc. and our wonderful activities director left a few weeks after the new corporation took over, as have many other good staff members. The activities director they have now is well meaning but from my observations, she is limited in her ability to bring creativity to the job. The residents were much happier and much better cared for before Assisted Living Concepts took over. There is constant turnover of staff, including the resident nurse position. At this time there is no nurse until after Christmas when the newly hired one comes. This is the 3rd nurse hired since Assisted Living Concepts took over. My mother was moved to the memory care unit when Greenwood Gardens was still a Cara Vita facility. Her dementia had worsened and she had to be moved where she got a more "one on one" care as it was put to me by the gentleman who was the facility director at that time. This idea of " one on one" is just a passe' concept now. The move was upsetting in the first few weeks but she soon settled in and enjoyed and flourished with the extra attention she received. And, with some exceptions, which were soon rectified, I was pleased with her care. Looking back now ,and comparing the care she received then there with the care she receives now, I can see there is no comparison. The new company raised her rates. She pays about $300.00 per mo. more with less care.Assisted Living Concepts has decreased the staff to 3 people for the entire building to be on duty at one time. On the memory care, side this means 2 staff members for 20 residents. Apparently, this meets Ga. state guidelines and regulations. However, when has Ga. ever been known as a state who puts the consumers needs first? I don't know if there is a facility that will accept less profit and hire enough staff to care for their residents properly. However, I can tell you, that at this time, Greenwood Gardens does not. I get the feeling that as long as they are meeting the required regulations that they are satisfied. It appears that profit is truly their bottom line. Among the residents there are numerous falls with broken hips and wrists. The residents who are in the more advanced stages of dementia use to be in a section of their own and had caretakers with a ratio of 1 caretaker to 4 residents and they were given excellent care. Now that the staff has been so cut back, the severely handicapped dementia residents are brought into the area with the less handicapped residents so they can be watched. They wander back and forth, and the other residents who use to have their own side as their own, sit and watch the wandering and become more confused themselves. The staff is so overworked that they are not able to give any of these people the attention they need.I highly recommend that you look elsewhere for a place for your loved one if they need dementia care.

2
★★☆☆☆

Several years ago we placed my nother in Greenwood Gardens.It was owned by the Cara Vita corporation which was a small compary of about 4 facilities. It was a loving, caring community with good food. The activities director was a very qualified social director. She was well trained and enjoyed the residents.She left for a higher paying job when the company was still Cara Vita, and we were sorry to see her go, but she was replaced by a director who was so qualified and so creative that the residents were forever smiling. There was always some kind of activity going on and everyone was happy, especially the residents. I don't know anyone who did not love this woman for all she did for our parents. Cara Vita was bought out by a company called Assisted Living Concepts, Inc. and our wonderful activities director left a few weeks after the new corporation took over, as have many other good staff members. The activities director they have now is well meaning but from my observations, she is limited in her ability to bring creativity to the job. The residents were much happier and much better cared for before Assisted Living Concepts took over. There is constant turnover of staff, including the resident nurse position. At this time there is no nurse until after Christmas when the newly hired one comes. This is the 3rd nurse hired since Assisted Living Concepts took over. My mother was moved to the memory care unit when Greenwood Gardens was still a Cara Vita facility. Her dementia had worsened and she had to be moved where she got a more "one on one" care as it was put to me by the gentleman who was the facility director at that time. This idea of " one on one" is just a passe' concept now. The move was upsetting in the first few weeks but she soon settled in and enjoyed and flourished with the extra attention she received. And, with some exceptions, which were soon rectified, I was pleased with her care. Looking back now ,and comparing the care she received then there with the care she receives now, I can see there is no comparison. The new company raised her rates. She pays about $300.00 per mo. more with less care.Assisted Living Concepts has decreased the staff to 3 people for the entire building to be on duty at one time. On the memory care, side this means 2 staff members for 20 residents. Apparently, this meets Ga. state guidelines and regulations. However, when has Ga. ever been known as a state who puts the consumers needs first? I don't know if there is a facility that will accept less profit and hire enough staff to care for their residents properly. However, I can tell you, that at this time, Greenwood Gardens does not. I get the feeling that as long as they are meeting the required regulations that they are satisfied. It appears that profit is truly their bottom line. Among the residents there are numerous falls with broken hips and wrists. The residents who are in the more advanced stages of dementia use to be in a section of their own and had caretakers with a ratio of 1 caretaker to 4 residents and they were given excellent care. Now that the staff has been so cut back, the severely handicapped dementia residents are brought into the area with the less handicapped residents so they can be watched. They wander back and forth, and the other residents who use to have their own side as their own, sit and watch the wandering and become more confused themselves. The staff is so overworked that they are not able to give any of these people the attention they need.I highly recommend that you look elsewhere for a place for your loved one if they need dementia care.

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The decision to move a loved one into an assisted living facility is never easy. We looked at quite a few places and after much deliberation and debate we moved our elderly relative in. This person is not the easiest to get along with and they have done an excellent job managing them. The facility is very nice, the food is fair and t he staff is friendly. They do not communicate enough to the family enough though.

3
★★★☆☆

The decision to move a loved one into an assisted living facility is never easy. We looked at quite a few places and after much deliberation and debate we moved our elderly relative in. This person is not the easiest to get along with and they have done an excellent job managing them. The facility is very nice, the food is fair and t he staff is friendly. They do not communicate enough to the family enough though.

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