Gentle Family Dentistry

★★★☆☆
  • 900 N Hairston Rd # B Suite B

    Stone Mountain, GA 30083

    Map & Directions
  • 404-294-8500

Health & Medical

Health & Medical
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Went to get annual dental readiness exam, reqd. for military. Gave specific reqs of exam, & they agreed to call insurance to verify coverage. On day of appt. they verified (3rd time) that the service was covered (they assured me they called). Turns out, certain services they performed were not covered. Upon 1st inquiry, the clerk stated that they NVR call until service is completed! The mgr. refused to address the misinformation, &instead accused me of not wanting to pay a $30 overage. When I asked to simply speak with the doctor before paying my bill they refused. Ive repeatedly called the office for the last 3 mos, & have been unable to get a call back from the dentist. Forget the terrible service (talking on cell while cleaning teeth, sore mouth for a week because of terrible cleaning) the customer service was nonexistent! I dont know what kind of clientele they deal with, but it was evident (while yelling at me) that they are used to pushing people around! I am insured with Blue Cross Blue Shield (who keep a call log). My insurance confirmed no calls were made to verify insurance coverage. The same manager that assured me that they had called and confirmed specific insurance coverage later told me that they didnt have to call to see that my insurance covered a basic exam. He refused to address why they repeatedly told me something that was not true. Blue Cross stated that they preformed Xrays that were not nconsidered standard for a basic exam. In addition, the Xray tech had to retake the Xrays over, and seemed a little confused. Had to get repeated guidance from the Doctor (who never spoke one word to me past "what are you here for today". Had to remind them that I had scheduled a cleaning with the appointment, and it seemed to throw them off their game...

1
★☆☆☆☆

Went to get annual dental readiness exam, reqd. for military. Gave specific reqs of exam, & they agreed to call insurance to verify coverage. On day of appt. they verified (3rd time) that the service was covered (they assured me they called). Turns out, certain services they performed were not covered. Upon 1st inquiry, the clerk stated that they NVR call until service is completed! The mgr. refused to address the misinformation, &instead accused me of not wanting to pay a $30 overage. When I asked to simply speak with the doctor before paying my bill they refused. Ive repeatedly called the office for the last 3 mos, & have been unable to get a call back from the dentist. Forget the terrible service (talking on cell while cleaning teeth, sore mouth for a week because of terrible cleaning) the customer service was nonexistent! I dont know what kind of clientele they deal with, but it was evident (while yelling at me) that they are used to pushing people around! I am insured with Blue Cross Blue Shield (who keep a call log). My insurance confirmed no calls were made to verify insurance coverage. The same manager that assured me that they had called and confirmed specific insurance coverage later told me that they didnt have to call to see that my insurance covered a basic exam. He refused to address why they repeatedly told me something that was not true. Blue Cross stated that they preformed Xrays that were not nconsidered standard for a basic exam. In addition, the Xray tech had to retake the Xrays over, and seemed a little confused. Had to get repeated guidance from the Doctor (who never spoke one word to me past "what are you here for today". Had to remind them that I had scheduled a cleaning with the appointment, and it seemed to throw them off their game...

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I have been a satisfied customer for a couple of years now. I do not live in this area but I have always been satisfied and will continue to drive here.

4
★★★★☆

I have been a satisfied customer for a couple of years now. I do not live in this area but I have always been satisfied and will continue to drive here.

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