Marble Slab Creamery

★★★★☆
  • 403 City Cir

    Peachtree City, GA 30269

    Map & Directions
  • 770-486-4933

About Marble Slab Creamery

Hours
Sun-Thu 12pm-9pm, Fri-Sat 12pm-10pm

Food

Food
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3.5 2
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The moment I walked into the store the friendly workers greeted me and treated me like I was a regular customer. The workers gave me suggestions on what to purchase and what type of mix-ins go with each ice cream. The ice cram was

3
★★★★★

The moment I walked into the store the friendly workers greeted me and treated me like I was a regular customer. The workers gave me suggestions on what to purchase and what type of mix-ins go with each ice cream. The ice cram was

.

The new girl had mashed the ice cream with the brownie into a wet dough, and so I brought it up to exchange it for just plain chocolate. It was gross. She asked for the first ice cream back, tossed it in the trash, and then rang me up for another $5 ice cream. I went to the register as my friend was paying for it, not sure why we were being charged for another cone. They refused to give me a refund for charging me for the second cone. When I called the manager, he told me that they had to throw the first cone away because of a "hygiene issue". Had I known I was going to be stuck paying for it, I would never have let her throw it away (or I would have cut my losses and not ordered a second cone). While trying to explain this to the manager, he hung up on me. I called back, and he called me a liar for saying it was a ten dollar ice cream cone. I tried to explain to him that I was charged twice, and called back to tell him that, but he hung up on me again. I really got the feeling that he was going on whatever story this girl was telling him because he wouldn't let me get a word in edgewise on the phone, just arguing over me as I tried to explain what had happened. He said the best he could do was to give me a $1 off coupon. When I called back the third time in an effort to at least be able to tell my side of the story, he said that I was obviously going to keep calling and that he would just give me a free cone the next time I was in there. I'm so insulted by all that just happened that I can't believe that this man would argue at such lengths over one cone when my family of six have gone there for ice cream five times in the last two weeks. I hope his pride gets some measure of satisfaction from the losses that he will incur from this incident. Jerk.

0
★☆☆☆☆

The new girl had mashed the ice cream with the brownie into a wet dough, and so I brought it up to exchange it for just plain chocolate. It was gross. She asked for the first ice cream back, tossed it in the trash, and then rang me up for another $5 ice cream. I went to the register as my friend was paying for it, not sure why we were being charged for another cone. They refused to give me a refund for charging me for the second cone. When I called the manager, he told me that they had to throw the first cone away because of a "hygiene issue". Had I known I was going to be stuck paying for it, I would never have let her throw it away (or I would have cut my losses and not ordered a second cone). While trying to explain this to the manager, he hung up on me. I called back, and he called me a liar for saying it was a ten dollar ice cream cone. I tried to explain to him that I was charged twice, and called back to tell him that, but he hung up on me again. I really got the feeling that he was going on whatever story this girl was telling him because he wouldn't let me get a word in edgewise on the phone, just arguing over me as I tried to explain what had happened. He said the best he could do was to give me a $1 off coupon. When I called back the third time in an effort to at least be able to tell my side of the story, he said that I was obviously going to keep calling and that he would just give me a free cone the next time I was in there. I'm so insulted by all that just happened that I can't believe that this man would argue at such lengths over one cone when my family of six have gone there for ice cream five times in the last two weeks. I hope his pride gets some measure of satisfaction from the losses that he will incur from this incident. Jerk.

Pros: Great ice cream

Cons: No customer service

Editorial from

In Short
Greeted by the freshly baked smell of waffle cones, visitors to Marble Slab Creamery are treated to an experience from years past. Here, ice cream cones are still molded by hand with the help of waffle irons and each…

 

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