Suburban Veterinary Clinic

★★★☆☆
34.0556 -84.5542
Map and Directions to Suburban Veterinary Clinic

770-926-5003

4290 Bells Ferry Rd NW

Kennesaw, GA

30144

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About Suburban Veterinary Clinic

Categories
  • Animal Hospitals
  • Veterinarians

Pets & Animals

Pets & Animals
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Reviews 1 - 16 of 16.
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We found Dr. Phyllis Richardson at Hickory Flat Animal and she was so very very helpful that when we had to put our Lotus to sleep, she held her and we prayed for Lotus. It was a very moving experience for us. We would never think about anyone else taking care of our pets after that. When she left Hickory Flat, we could not find out where she had gone for several months. Then an ad appeared in the Ledger and we called to let her know we needed her again. She, personally, called us and we have gone to her since that time. Dr. Richardson and her Amazing Staff, are the best. That is what we require for our little babies. Thanks to them, we have healthy, active and hungry babies.

The Irving Triplets Parents of
Baby, Lovey and Bailey

5
★★★★★

We found Dr. Phyllis Richardson at Hickory Flat Animal and she was so very very helpful that when we had to put our Lotus to sleep, she held her and we prayed for Lotus. It was a very moving experience for us. We would never think about anyone else taking care of our pets after that. When she left Hickory Flat, we could not find out where she had gone for several months. Then an ad appeared in the Ledger and we called to let her know we needed her again. She, personally, called us and we have gone to her since that time. Dr. Richardson and her Amazing Staff, are the best. That is what we require for our little babies. Thanks to them, we have healthy, active and hungry babies.

The Irving Triplets Parents of
Baby, Lovey and Bailey

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It is rare to find an animal care facility where everyone from the receptionist to the Doctor seems to be on the same page. But that is the case with Hickory Flat animal hospital. They truly want to provide your pet with 1st class, high quality health care. My beloved Wheaton Terrier was suffering from partial paralysis due to a leg that had to be removed last January from cancer. While my baby seems to be making an excellent recovery from the cancer, other doctors were at a loss why he was going into paralysis. I was referred to Dr. Partin by a friend as she had worked wonders with her dog using acupuncture. Dr. Partin spent an entire hour with O??Reilly. She gave him a treatment and you could see he was responding immediately. When we got home he tried to walk immediately. However I needed to keep his movements to a minimum but I can see this is the best hope for some quality of life with a minimal handicap. I can??t thank Dr. Partin and her wonderful staff enough!

5
★★★★★

It is rare to find an animal care facility where everyone from the receptionist to the Doctor seems to be on the same page. But that is the case with Hickory Flat animal hospital. They truly want to provide your pet with 1st class, high quality health care. My beloved Wheaton Terrier was suffering from partial paralysis due to a leg that had to be removed last January from cancer. While my baby seems to be making an excellent recovery from the cancer, other doctors were at a loss why he was going into paralysis. I was referred to Dr. Partin by a friend as she had worked wonders with her dog using acupuncture. Dr. Partin spent an entire hour with O??Reilly. She gave him a treatment and you could see he was responding immediately. When we got home he tried to walk immediately. However I needed to keep his movements to a minimum but I can see this is the best hope for some quality of life with a minimal handicap. I can??t thank Dr. Partin and her wonderful staff enough!

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.

I have known the primary veterinarian since I was a child (13 years). All of our animals have gone to them. Both my pets and I always receive receive exemplary care. My hamsters, birds, dogs and cats have all been seen by both Dr. Partin and Dr. Richardson. They have nothing but the animals' comfort and health at the forefront of everything that they do. Excellent veterinarian care can cost more than "average" places. I am, however, willing to pay for peace of mind.

5
★★★★★

I have known the primary veterinarian since I was a child (13 years). All of our animals have gone to them. Both my pets and I always receive receive exemplary care. My hamsters, birds, dogs and cats have all been seen by both Dr. Partin and Dr. Richardson. They have nothing but the animals' comfort and health at the forefront of everything that they do. Excellent veterinarian care can cost more than "average" places. I am, however, willing to pay for peace of mind.

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.

My experience taking my pet to Hickory Flat Animal Hospital was very positive until the bill hit me like a bomb!! I think the docs are very knowledgeable and offer great alternative types of care. I would recommend them to anyone who can afford to pay them. I simply cannot! That is why I give only a satisfactory rating.

3
★★★☆☆

My experience taking my pet to Hickory Flat Animal Hospital was very positive until the bill hit me like a bomb!! I think the docs are very knowledgeable and offer great alternative types of care. I would recommend them to anyone who can afford to pay them. I simply cannot! That is why I give only a satisfactory rating.

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We are new to the area and our dog was in great distress. We took him in to Hickory Flat because it is very close to our house. He was having trouble walking and seemed in great pain. They did x-rays and said that his bowels were full, so they gave him medication and an enema and said he defecated several times and that he should be okay. They charged us a small fortune and gave us no further instruction. That night he continued to shake and not walk well. After consulting another vet he found that his back was injured and he needed to be confined and medicated.
Not only did they misdiagnose my animal they did not give any indication that there could be anything wrong with him other than constipation.
We were so taken back by the amount they charged us(2.5X) what our previous vet would charge that we called and spoke to the office mgr who was unwilling to help but did let us speak to the vet who said that the fee was normal, but agreed to refund part of the fee. Although I appreciate the vet's willingness to help rectify the situation we would not recommend this facility or take our pets there again.

2
★★☆☆☆

We are new to the area and our dog was in great distress. We took him in to Hickory Flat because it is very close to our house. He was having trouble walking and seemed in great pain. They did x-rays and said that his bowels were full, so they gave him medication and an enema and said he defecated several times and that he should be okay. They charged us a small fortune and gave us no further instruction. That night he continued to shake and not walk well. After consulting another vet he found that his back was injured and he needed to be confined and medicated.
Not only did they misdiagnose my animal they did not give any indication that there could be anything wrong with him other than constipation.
We were so taken back by the amount they charged us(2.5X) what our previous vet would charge that we called and spoke to the office mgr who was unwilling to help but did let us speak to the vet who said that the fee was normal, but agreed to refund part of the fee. Although I appreciate the vet's willingness to help rectify the situation we would not recommend this facility or take our pets there again.

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.

I have been with Hickory Flat Animal Hospital for 5 years now and have never had a bad experience. Maybe I understand that even though I am the only one in the waiting room I am not the only person they are servicing. The staff, nurses, and doctors care very much about what they do and have always provided quality service. One of my dogs has eaten chocolate 3 times, had an infection so bad a small part of his back was torn open ( you could almost see his backbone), and experienced an anal sac rupture. Every single time I took him to the vet I could feel and see how they cared about his health and recovering just as much as I did. You can not put a price on multiple degrees, commitment, dedication, determination, care, and experience. Thank you to them for providing excellent service to my other dogs as well. I only trust them and appreciate everything they do, not only for my furry loved ones, but for all the other kinds animals as well.

5
★★★★★

I have been with Hickory Flat Animal Hospital for 5 years now and have never had a bad experience. Maybe I understand that even though I am the only one in the waiting room I am not the only person they are servicing. The staff, nurses, and doctors care very much about what they do and have always provided quality service. One of my dogs has eaten chocolate 3 times, had an infection so bad a small part of his back was torn open ( you could almost see his backbone), and experienced an anal sac rupture. Every single time I took him to the vet I could feel and see how they cared about his health and recovering just as much as I did. You can not put a price on multiple degrees, commitment, dedication, determination, care, and experience. Thank you to them for providing excellent service to my other dogs as well. I only trust them and appreciate everything they do, not only for my furry loved ones, but for all the other kinds animals as well.

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Frances B. is completely out of line. I know the person that she spoke with and she could not be a nicer, caring, helpful in just about any way that she can, human being, for the people or for their pets. The person in question has never and would never be rude or ugly to any client at her job. She does her job with great care for the people and the animals, even when the people act like animals. She is not a vet so she cannot by law give out information on care for a pet brought in, even in an emergency situation. It was on a Saturday, after the office had closed. So it seems to me that the problem is with Frances. I guess Frances would rather have someone who has no authority or Veterinary license to give her medical advise and was not happy when that was not done. That would be a huge liabilty for the vet clinic to have employees to give out care advise when not authorized to do so. That is a law suit in the making. No one can or should expect someone, who is not authorized or licensed, to give any medical advise on their pet. That would be completely irresponsible to do so.
Hickory Flat Animal Hospital is a GREAT animal care facility. The clinic went far beyond normal care for two of my pets that had chronic health problems for years, that includes on a personal level, especially from the person that was UNJUSTLY crucified by Frances.
If you want a vet clinic that gives great service to your pet and to you then you definitely need to take your pet to HICKORY FLAT ANIMAL HOSPITAL.

Teresa P.

5
★★★★★

Frances B. is completely out of line. I know the person that she spoke with and she could not be a nicer, caring, helpful in just about any way that she can, human being, for the people or for their pets. The person in question has never and would never be rude or ugly to any client at her job. She does her job with great care for the people and the animals, even when the people act like animals. She is not a vet so she cannot by law give out information on care for a pet brought in, even in an emergency situation. It was on a Saturday, after the office had closed. So it seems to me that the problem is with Frances. I guess Frances would rather have someone who has no authority or Veterinary license to give her medical advise and was not happy when that was not done. That would be a huge liabilty for the vet clinic to have employees to give out care advise when not authorized to do so. That is a law suit in the making. No one can or should expect someone, who is not authorized or licensed, to give any medical advise on their pet. That would be completely irresponsible to do so.
Hickory Flat Animal Hospital is a GREAT animal care facility. The clinic went far beyond normal care for two of my pets that had chronic health problems for years, that includes on a personal level, especially from the person that was UNJUSTLY crucified by Frances.
If you want a vet clinic that gives great service to your pet and to you then you definitely need to take your pet to HICKORY FLAT ANIMAL HOSPITAL.

Teresa P.

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I wanted to submit an update to my initial experience and review. I informed the lead vet of my complaint with the front area staff and she offered a heartfelt and sincere apology, with reassurance that the personnel involved would be instructed on the proper customer service procedure for emergency situations. She was unaware of the problem and was glad it had been brought to her attention. So I would like to change my review to a satisfactory rating based on my experience with the vet staff themselves, who are stellar, and experienced with alternative as well as traditional vet care.

3
★★★☆☆

I wanted to submit an update to my initial experience and review. I informed the lead vet of my complaint with the front area staff and she offered a heartfelt and sincere apology, with reassurance that the personnel involved would be instructed on the proper customer service procedure for emergency situations. She was unaware of the problem and was glad it had been brought to her attention. So I would like to change my review to a satisfactory rating based on my experience with the vet staff themselves, who are stellar, and experienced with alternative as well as traditional vet care.

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0 out of 1 people found this review helpful.

.

After reading the other reviews, I said to myself, "That is exactly I feel." I will never take my pets there again. I have taken my cats there 3 times now. The first time, the attitudes were terrible, but the doctor seemed very caring and knowledgeable. The second time I waited at least an hour and paid over 75.00 dollars for routine check up to leave feeling as if they hated doing what they were doing. Very grumpy receptionist that makes me wonder how she even keeps her job there. The third and last time I took my cat, they charged me 70.00 to say nothing was wrong only to later find out at a new vet he really did have ringworm and now i have it too!

1
★☆☆☆☆

After reading the other reviews, I said to myself, "That is exactly I feel." I will never take my pets there again. I have taken my cats there 3 times now. The first time, the attitudes were terrible, but the doctor seemed very caring and knowledgeable. The second time I waited at least an hour and paid over 75.00 dollars for routine check up to leave feeling as if they hated doing what they were doing. Very grumpy receptionist that makes me wonder how she even keeps her job there. The third and last time I took my cat, they charged me 70.00 to say nothing was wrong only to later find out at a new vet he really did have ringworm and now i have it too!

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The staff here is very caring. I am thrilled that they have alternative approaches to care such as chiropractic, acupressure, acupuncture, chinese medicines and herbs!
I have a very old dog who became crippled last Summer. I took her to our vet over in the Crabapple area. The weekend Vet was 'right out of Vet school-UGA' and the first words out of her mouth were that the dog had to be taken immediately to UGA's vet school and have a $3k back surgery. I told her that if that were me or my husband laying there flat out that we would not opt for surgery as our first option and that we had a cat have the same problem years earlier and their clinic gave her shots of steroids and confinement and she got better. This approach was then taken for our dog and she did get better...but still had problems. When I picked her up from confinement I took her to Dr. Partin at Hickory flat animal hospital. Dr. Partin IS a miracle worker. My dog made a resounding recovery and a year later is like a puppy at the age of 17. Chinese herbs and acupuncture worked miracles! When I board her, they are the only place I will go!!! The front desk staff are NOT rude...they are just very thorough and concentrative-cut them some slack!
Karen P
p.s. They are no more expensive than vets in the Crabapple area!

5
★★★★★

The staff here is very caring. I am thrilled that they have alternative approaches to care such as chiropractic, acupressure, acupuncture, chinese medicines and herbs!
I have a very old dog who became crippled last Summer. I took her to our vet over in the Crabapple area. The weekend Vet was 'right out of Vet school-UGA' and the first words out of her mouth were that the dog had to be taken immediately to UGA's vet school and have a $3k back surgery. I told her that if that were me or my husband laying there flat out that we would not opt for surgery as our first option and that we had a cat have the same problem years earlier and their clinic gave her shots of steroids and confinement and she got better. This approach was then taken for our dog and she did get better...but still had problems. When I picked her up from confinement I took her to Dr. Partin at Hickory flat animal hospital. Dr. Partin IS a miracle worker. My dog made a resounding recovery and a year later is like a puppy at the age of 17. Chinese herbs and acupuncture worked miracles! When I board her, they are the only place I will go!!! The front desk staff are NOT rude...they are just very thorough and concentrative-cut them some slack!
Karen P
p.s. They are no more expensive than vets in the Crabapple area!

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.

I had a sick kitten, and the closest vet was them, so i rushed over to them, they were so helpful and considerate, my kitten ended up having to be put down but they waived everything for us because of our financial situation. They were so amazing to my wife and I. A week later we received a card and a molding with out kittens hand prints in it. Needless to say they are our new veterinarian!!!

5
★★★★★

I had a sick kitten, and the closest vet was them, so i rushed over to them, they were so helpful and considerate, my kitten ended up having to be put down but they waived everything for us because of our financial situation. They were so amazing to my wife and I. A week later we received a card and a molding with out kittens hand prints in it. Needless to say they are our new veterinarian!!!

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I would not return to this place, as my boxer was injured under their care. She was in the kennel, and when I picked her up, I did not notice that the large spot on her head was not a clump of dirt. When she was in the car, I brushed her head and realized that she had a VERY LARGE GASH on her forehead. The kennel did not notice, or did not care to tell me. When I called them from home they did not care. She still has a scar on her head to this day.

1
★☆☆☆☆

I would not return to this place, as my boxer was injured under their care. She was in the kennel, and when I picked her up, I did not notice that the large spot on her head was not a clump of dirt. When she was in the car, I brushed her head and realized that she had a VERY LARGE GASH on her forehead. The kennel did not notice, or did not care to tell me. When I called them from home they did not care. She still has a scar on her head to this day.

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I found that all of the staff was polite. I have only had to wait for my appointment once. The other visits I have walked in the door and seen the doctor within minutes. The prices are higher by 20 - 50% than my previous veterinarian. However, I am willing to pay more for the services of a veterinarian that is knowledgeable in holistic medicine. I would recommend giving them a try, especially if you are interested in alternative medicine for your pet and your current vet is resistant to exploring treatments outside the realm of conventional medicine.

4
★★★★☆

I found that all of the staff was polite. I have only had to wait for my appointment once. The other visits I have walked in the door and seen the doctor within minutes. The prices are higher by 20 - 50% than my previous veterinarian. However, I am willing to pay more for the services of a veterinarian that is knowledgeable in holistic medicine. I would recommend giving them a try, especially if you are interested in alternative medicine for your pet and your current vet is resistant to exploring treatments outside the realm of conventional medicine.

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I have to say the receptionist is rude..and impersonal as well... front area people are rude but the doctors and vet techs are nice.... so if they got rid of the front area i would go back!!

2
★★☆☆☆

I have to say the receptionist is rude..and impersonal as well... front area people are rude but the doctors and vet techs are nice.... so if they got rid of the front area i would go back!!

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Very impersonal care. An hour wait with an appointment for vaccinations and I'm the only one in the waiting room. No matter how many pets you take in at the same time they charge a high office visit for each one. They do not seem to care if you use their services or not. I did not look forward to my next vet visit and neither did my pets.

1
★☆☆☆☆

Very impersonal care. An hour wait with an appointment for vaccinations and I'm the only one in the waiting room. No matter how many pets you take in at the same time they charge a high office visit for each one. They do not seem to care if you use their services or not. I did not look forward to my next vet visit and neither did my pets.

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I love this office because the people are nice, docs are great with animals, and I feel that my pets were well treated there - but I did move to a different vet because their pricing for their routine services is just simply higher than the rest. Bummer.

3
★★★☆☆

I love this office because the people are nice, docs are great with animals, and I feel that my pets were well treated there - but I did move to a different vet because their pricing for their routine services is just simply higher than the rest. Bummer.

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