Superior Autohaus

★★★★☆
  • 2965 Holcomb Bridge

    Alpharetta, GA 30022

    Map & Directions
  • 770-993-7004

About Superior Autohaus

Categories
  • Automotive Repair

Automotive

Automotive
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See Superior Autohaus customer service for yourself!:
https://www.youtube.com/watch?v=dtDGFbCArlM
(He cant say it wasnt him. Its all on tape.)

Wife's Audi A6 Check Engine Light came on. OBD Code 442. That's it. Drives great. Just needed emissions passed.

Took car in this morning to Superior Autohaus because they installed the catalytic converter about a year ago and did engine installation 3 yrs ago. (Over $3k worth of work in 3+ yrs.)

A fee for diagnosing check engine light expected, as well as a cost to fix. Paid before; no problem paying again.

However, owner, Hans Krajc, refused to even see my wife and gave no valid reason. I was highly upset and drove up there myself to confirm.

Confirmed. His reason for refusal of service?
*1) I hadn't visited in a while [and his financial feelings must have been hurt].
*2) Mileage was too high. [Wait, I've only driven 80K miles on the engine YOU chose and put in my car, sir!]

*Q1: What did EITHER of these have to do with the check engine light diagnosis? Why would you reference infrequent (enough) visits and high mileage (only 80K) when wife was there for a mere check engine light diagnosis?

*Q2: So, Superior Autohaus refuses ALL clients that dont come back within a certain period of time? And, Superior Autohaus refuses ALL clients that have 80K miles? Nah. There has to be some other Hidden Hans Haus rules as to whyas to REALLY why. Gonna find out.

What could've been a $300-$800 piece of business for Superior Autohaus has now turned into a responsibility to report to interested bureaus, submission to service forums, and possibly a discrimination lawsuit. Investigation ahead.

Wow.

Jippie! Kufer aufgepasst!

Transcript of Superior Autohaus' (Hans Krajc) Experience:

(He heard me asking harshly, "Where's Hans?" to the technicians. Waited in bathroom long time before finally having to come out.)

Me: You turned my wife away? What happened?

Hans: Nothing. I can't help you with your car anymore.

Me: Why?

Hans: I just can't help you.

Me: You didn't LOOK at the car!

Hans: I didn't look. I can't help you.

Me: You did 2 major repairs on the car. $2,500 and $550. You're telling me you won't even look at the car?"

(We're talking only check engine light, mind you!)

Hans: No. I can't help you with the car.

Me: Is it because she's black?

Hans: (Smiles) Doesn't have anything to do with black, OK? Or white, OK? I just can't help you with your car anymore.

Me: Really? Why not?

Hans: (Ahh. Now. Truth 1:)

"You come in here only once a year for emissions. Can't keep in touch with your car. Just can't help you with your car anymore. So..that's all, OK?"

[He's about money. How long before last visit should have no bearing on whether or not one is a bona fide, PAYING, client.]

Me: You sure? That's your final word on it? Hans Krajc, that's your final word?

Me: I'm just asking you.

Hans: I mean...I'm not sure what really you want me to...

You scheduled appointment yesterday...you call me

Hans: I did not. You said come by anytime.

(I simply called to ask how long would it take to determine cause of check engine light.)

Hans: Yes...you didn't say, "Christopher Atkins calling me!" Did you introduce yourself and say your name to me?

Me: What difference does it make?

Hans: Makes huge difference.

Me: Why? What if I had?

Hans: Well...if you told me your name, I would realize who calling me and my approach would be different.

Hans: I did 2 major repairs? Do you wanna tell me when did I do 2 major repairs on your car? When did I do 2 major repairs on your car?

Me: You did a catalytic converter ($550) last year... and the you did a $2,500 installation of the engine.

Hans: That was 3 years ago, man. What are you talking about, man?

Me: No, no, no. I'm talking about...you've done 2 major repairs, right?

[establishing payment history of major jobs--and, therefore, no basis to deny service...unless..discrimination of some type.]

Hans: I did replace the engine almost 4 years ago on your car. In the meantime, you put 80K miles on that engine. So? Where did you go before?

Me: I just wanna make sure you're saying you refused my wife, is that right?

Hans: I refuse you as a client. I'm not interested to see your car or work on your car again.

And...I apologize; I can't help you and your car with that high mileage. That's it, OK?

Hans Krajc, Superior Autohaus, right?

Hans: Yes! Hans, Krajc, Superior Autohaus can't help you with your car, OK?, because of high mileage and conditions of the car and that's all. You are not my regular client, so, that's all, sir!

1
★☆☆☆☆

See Superior Autohaus customer service for yourself!:
https://www.youtube.com/watch?v=dtDGFbCArlM
(He cant say it wasnt him. Its all on tape.)

Wife's Audi A6 Check Engine Light came on. OBD Code 442. That's it. Drives great. Just needed emissions passed.

Took car in this morning to Superior Autohaus because they installed the catalytic converter about a year ago and did engine installation 3 yrs ago. (Over $3k worth of work in 3+ yrs.)

A fee for diagnosing check engine light expected, as well as a cost to fix. Paid before; no problem paying again.

However, owner, Hans Krajc, refused to even see my wife and gave no valid reason. I was highly upset and drove up there myself to confirm.

Confirmed. His reason for refusal of service?
*1) I hadn't visited in a while [and his financial feelings must have been hurt].
*2) Mileage was too high. [Wait, I've only driven 80K miles on the engine YOU chose and put in my car, sir!]

*Q1: What did EITHER of these have to do with the check engine light diagnosis? Why would you reference infrequent (enough) visits and high mileage (only 80K) when wife was there for a mere check engine light diagnosis?

*Q2: So, Superior Autohaus refuses ALL clients that dont come back within a certain period of time? And, Superior Autohaus refuses ALL clients that have 80K miles? Nah. There has to be some other Hidden Hans Haus rules as to whyas to REALLY why. Gonna find out.

What could've been a $300-$800 piece of business for Superior Autohaus has now turned into a responsibility to report to interested bureaus, submission to service forums, and possibly a discrimination lawsuit. Investigation ahead.

Wow.

Jippie! Kufer aufgepasst!

Transcript of Superior Autohaus' (Hans Krajc) Experience:

(He heard me asking harshly, "Where's Hans?" to the technicians. Waited in bathroom long time before finally having to come out.)

Me: You turned my wife away? What happened?

Hans: Nothing. I can't help you with your car anymore.

Me: Why?

Hans: I just can't help you.

Me: You didn't LOOK at the car!

Hans: I didn't look. I can't help you.

Me: You did 2 major repairs on the car. $2,500 and $550. You're telling me you won't even look at the car?"

(We're talking only check engine light, mind you!)

Hans: No. I can't help you with the car.

Me: Is it because she's black?

Hans: (Smiles) Doesn't have anything to do with black, OK? Or white, OK? I just can't help you with your car anymore.

Me: Really? Why not?

Hans: (Ahh. Now. Truth 1:)

"You come in here only once a year for emissions. Can't keep in touch with your car. Just can't help you with your car anymore. So..that's all, OK?"

[He's about money. How long before last visit should have no bearing on whether or not one is a bona fide, PAYING, client.]

Me: You sure? That's your final word on it? Hans Krajc, that's your final word?

Me: I'm just asking you.

Hans: I mean...I'm not sure what really you want me to...

You scheduled appointment yesterday...you call me

Hans: I did not. You said come by anytime.

(I simply called to ask how long would it take to determine cause of check engine light.)

Hans: Yes...you didn't say, "Christopher Atkins calling me!" Did you introduce yourself and say your name to me?

Me: What difference does it make?

Hans: Makes huge difference.

Me: Why? What if I had?

Hans: Well...if you told me your name, I would realize who calling me and my approach would be different.

Hans: I did 2 major repairs? Do you wanna tell me when did I do 2 major repairs on your car? When did I do 2 major repairs on your car?

Me: You did a catalytic converter ($550) last year... and the you did a $2,500 installation of the engine.

Hans: That was 3 years ago, man. What are you talking about, man?

Me: No, no, no. I'm talking about...you've done 2 major repairs, right?

[establishing payment history of major jobs--and, therefore, no basis to deny service...unless..discrimination of some type.]

Hans: I did replace the engine almost 4 years ago on your car. In the meantime, you put 80K miles on that engine. So? Where did you go before?

Me: I just wanna make sure you're saying you refused my wife, is that right?

Hans: I refuse you as a client. I'm not interested to see your car or work on your car again.

And...I apologize; I can't help you and your car with that high mileage. That's it, OK?

Hans Krajc, Superior Autohaus, right?

Hans: Yes! Hans, Krajc, Superior Autohaus can't help you with your car, OK?, because of high mileage and conditions of the car and that's all. You are not my regular client, so, that's all, sir!

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Here are the cars in the family past and present....
1983 Audi 4000s (bought new)
1998 BMW 540i/6spd
1998 BMW M3 (400hp, 8500rpm, current track car)
2003 Audi Allroad (bought new)
2004 Audi S4 sedan (bought new)
2005 BMW X5 4.8is
2008 Audi S5 (bought new)
2011 A3 TDI (bought new)

Hans has not only taken care of ALL the cars listed, he respects my families cars and is enthusiastic about motorsports, track events, the outdoors and modifying cars which are true passions of mine. All of my families cars whether they are mine or not are under Hans' eye from simple maintenance, prep for the track to an oil change and detail. This man is not a mechanic, but a MASTER TECHNICIAN from Germany specializing in services in a personal and respectful way that the dealership just cannot match. Thank you Hans for your knowledge, fun and services

5
★★★★★

Here are the cars in the family past and present....
1983 Audi 4000s (bought new)
1998 BMW 540i/6spd
1998 BMW M3 (400hp, 8500rpm, current track car)
2003 Audi Allroad (bought new)
2004 Audi S4 sedan (bought new)
2005 BMW X5 4.8is
2008 Audi S5 (bought new)
2011 A3 TDI (bought new)

Hans has not only taken care of ALL the cars listed, he respects my families cars and is enthusiastic about motorsports, track events, the outdoors and modifying cars which are true passions of mine. All of my families cars whether they are mine or not are under Hans' eye from simple maintenance, prep for the track to an oil change and detail. This man is not a mechanic, but a MASTER TECHNICIAN from Germany specializing in services in a personal and respectful way that the dealership just cannot match. Thank you Hans for your knowledge, fun and services

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Mr. Atkins,

We apologize for the inconvenience; however you are not a regular client of ours. You were sent from Jim Ellis Audi approximately 4 years ago for a used engine replacement when your Audi that had 120k miles on it. During the engine repair we allowed you to space payments over time to assist you with your financial situation which is against our usual policy of a single payment.

Since then, your A6 has accumulated 120k miles now totaling to approximately 240k miles and you have not taken your A6 to our shop for oil changes, regular scheduled and preventative maintenance.

During this time though, we have assisted you with two issues with your car:

The first being an engine misfire approximately 60k after the engine swap
The second being the catalytic converter needing replacement for emissions a year ago

With these repairs, we had made the minimal the repairs necessary so that you would not have to pay outside of your budget.

On your last visit for the catalytic converter it was noted that your A6 was poorly maintained and had safety issues such as broken suspension. We advised you that we would not be able to continue servicing your car unless all proper maintenance was performed and all safety issues with your vehicle were addressed, which you denied all repairs for.

We pride ourselves in meticulously maintaining Audis and Porsches to factory specifications to ensure these vehicles have a long life cycle. We apologize for the inconvenience, but we have the right to deny service to poorly maintained high mileage vehicles.

Thank you for your understanding and we wish you the best of luck with your Audi

In response to previous poster's (Seth x's) comments, I can offer the following. He contacted us by phone advising that the $1,000 VW bug he recently purchased had transmission trouble. I requested he have the car towed to the shop so I could accurately diagnose the problem. Rather than having the vehicle towed. He arrived in person, without the vehicle, and sought an immediate diagnosis. Apparently, the man did not want to incur the cost of towing the vehicle. Our shop is constantly busy and handles vehicle inspections and repairs by appointment. He apparently operates under the assumption that a poor business decision on his part constitutes and emergency for everyone else. Hans Krajc

5
★★★★★

Mr. Atkins,

We apologize for the inconvenience; however you are not a regular client of ours. You were sent from Jim Ellis Audi approximately 4 years ago for a used engine replacement when your Audi that had 120k miles on it. During the engine repair we allowed you to space payments over time to assist you with your financial situation which is against our usual policy of a single payment.

Since then, your A6 has accumulated 120k miles now totaling to approximately 240k miles and you have not taken your A6 to our shop for oil changes, regular scheduled and preventative maintenance.

During this time though, we have assisted you with two issues with your car:

The first being an engine misfire approximately 60k after the engine swap
The second being the catalytic converter needing replacement for emissions a year ago

With these repairs, we had made the minimal the repairs necessary so that you would not have to pay outside of your budget.

On your last visit for the catalytic converter it was noted that your A6 was poorly maintained and had safety issues such as broken suspension. We advised you that we would not be able to continue servicing your car unless all proper maintenance was performed and all safety issues with your vehicle were addressed, which you denied all repairs for.

We pride ourselves in meticulously maintaining Audis and Porsches to factory specifications to ensure these vehicles have a long life cycle. We apologize for the inconvenience, but we have the right to deny service to poorly maintained high mileage vehicles.

Thank you for your understanding and we wish you the best of luck with your Audi

In response to previous poster's (Seth x's) comments, I can offer the following. He contacted us by phone advising that the $1,000 VW bug he recently purchased had transmission trouble. I requested he have the car towed to the shop so I could accurately diagnose the problem. Rather than having the vehicle towed. He arrived in person, without the vehicle, and sought an immediate diagnosis. Apparently, the man did not want to incur the cost of towing the vehicle. Our shop is constantly busy and handles vehicle inspections and repairs by appointment. He apparently operates under the assumption that a poor business decision on his part constitutes and emergency for everyone else. Hans Krajc

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I have a 2000 Beetle and needed some repair work done to it. Since the internet is my friend I tried looking for VW shop with good reviews. I found Autohaus and called to find out check-out prices. $80 for beetle not too bad. I decided since I have never been there or got a personal referral that I would stop by on my way home from work to ask a couple of questions and arrange for my daughters car to be towed over. Walked in the door and talked to receptionist and explained my story and asked if I could talk to mechanic really quick. He (not sure but German fellow) walked in I had not gotten more that 5 words into my question when he cut me off and said I'm sorry I can't help me... I was shocked. I said ok and tried to quickly re-explain thinking something was lost in translation and he stopped me again and said he cannot help and walked away. I guess my repair was not worthy of his time. Don't use this guy for anything. Strongly don't recommend!!!!! Rude!

1
★☆☆☆☆

I have a 2000 Beetle and needed some repair work done to it. Since the internet is my friend I tried looking for VW shop with good reviews. I found Autohaus and called to find out check-out prices. $80 for beetle not too bad. I decided since I have never been there or got a personal referral that I would stop by on my way home from work to ask a couple of questions and arrange for my daughters car to be towed over. Walked in the door and talked to receptionist and explained my story and asked if I could talk to mechanic really quick. He (not sure but German fellow) walked in I had not gotten more that 5 words into my question when he cut me off and said I'm sorry I can't help me... I was shocked. I said ok and tried to quickly re-explain thinking something was lost in translation and he stopped me again and said he cannot help and walked away. I guess my repair was not worthy of his time. Don't use this guy for anything. Strongly don't recommend!!!!! Rude!

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0 out of 1 people found this review helpful.

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Hans has been servicing my Porsche for the past six years. My experience with him has been fantastic. He is very conscientious and all of his work has been incredible. He makes every effort to keep the costs down and is always willing to provide an estimate prior to starting the work, which provides a great incentive to always go to him with any service needs. He knows where to send you for specialty work like alignment, tires, bodywork, etc. that he doesn't perform himself so that you will get a perfect job (just like him) and a great price. As long as I own a Porsche or Audi and live in Atlanta, Hans will be taking care of my car.

5
★★★★★

Hans has been servicing my Porsche for the past six years. My experience with him has been fantastic. He is very conscientious and all of his work has been incredible. He makes every effort to keep the costs down and is always willing to provide an estimate prior to starting the work, which provides a great incentive to always go to him with any service needs. He knows where to send you for specialty work like alignment, tires, bodywork, etc. that he doesn't perform himself so that you will get a perfect job (just like him) and a great price. As long as I own a Porsche or Audi and live in Atlanta, Hans will be taking care of my car.

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1 out of 1 people found this review helpful.

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Hans is the owner and primary technician --- He is more competent than Nalley??s repair staff and is considerably less expensive. I go to him for all my maintenance and repair work. The shop is small so you need to make an appointment; if you don??t have a ride home after dropping off a car he will drive you back. He is personable and provides a good explanation of problems encountered.

4
★★★★☆

Hans is the owner and primary technician --- He is more competent than Nalley??s repair staff and is considerably less expensive. I go to him for all my maintenance and repair work. The shop is small so you need to make an appointment; if you don??t have a ride home after dropping off a car he will drive you back. He is personable and provides a good explanation of problems encountered.

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1 out of 1 people found this review helpful.

 

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