Royal Package

★★☆☆☆

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2.0 2
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I have been in the Lilburn area for over 25 years. I have purchased gifts for the holidays for the past 15 years at this store. Today I purchased two mid ranged priced bottles of wine. When I pulled in the driveway, I barely got my feet on the ground before one of the "red" wine bottles came crashing through the bag. Hey, it happens, no biggie.

So at 8pm at night, I pick up the glass piece by piece and place it in a plastic bag along with the brown bag it came crashing through. (which, by the way, I had zero time to hold the bottom) I drove back to the store and was told it wasn't their fault and that I should have held the bottom. Really? I never got the chance to hold the bottom! She did not replace the wine, nor did she care that I'll never go back! Merry Christmas to you too!

The lady who owns the store has absolutely no customer service skills! One year she seemed upset that I used a credit card because she doesn't like paying the extra 2% or whatever the credit company charges. Unbelievable!

1
★☆☆☆☆

I have been in the Lilburn area for over 25 years. I have purchased gifts for the holidays for the past 15 years at this store. Today I purchased two mid ranged priced bottles of wine. When I pulled in the driveway, I barely got my feet on the ground before one of the "red" wine bottles came crashing through the bag. Hey, it happens, no biggie.

So at 8pm at night, I pick up the glass piece by piece and place it in a plastic bag along with the brown bag it came crashing through. (which, by the way, I had zero time to hold the bottom) I drove back to the store and was told it wasn't their fault and that I should have held the bottom. Really? I never got the chance to hold the bottom! She did not replace the wine, nor did she care that I'll never go back! Merry Christmas to you too!

The lady who owns the store has absolutely no customer service skills! One year she seemed upset that I used a credit card because she doesn't like paying the extra 2% or whatever the credit company charges. Unbelievable!

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Royal Package Store is very convenient for Lawrenceville Highway and Rockbridge Road travelers. They are not a huge liquor store, but the family that owns Royal is more than willing to order whatever you would like if they don't carry it. Their prices are reasonable and the staff is knowledgeable and very helpful and friendly. It's one of those places they will call you by name after a couple of visits. You don't always have to go to the big chain stores to find what you want, and this is a good example of that. I recommend them.

3
★★★☆☆

Royal Package Store is very convenient for Lawrenceville Highway and Rockbridge Road travelers. They are not a huge liquor store, but the family that owns Royal is more than willing to order whatever you would like if they don't carry it. Their prices are reasonable and the staff is knowledgeable and very helpful and friendly. It's one of those places they will call you by name after a couple of visits. You don't always have to go to the big chain stores to find what you want, and this is a good example of that. I recommend them.

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