The Mad Hatter Fireplace, Grills And Outdoor Living

★★★★☆
  • 5250 Atlanta Hwy I Daniel would be thankfull to be of service to you.

    Alpharetta, GA 30004

    Map & Directions
  • 770-740-8133

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My parents used them and it was great. They cleaned the air ducts and we were amazed at how much dust was in there. They did a great job.

4
★★★★☆

My parents used them and it was great. They cleaned the air ducts and we were amazed at how much dust was in there. They did a great job.

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I have used Mad hatter to clean all of my duct work. Their thorough and neat work makes it a blessing for a homeowner

4
★★★★☆

I have used Mad hatter to clean all of my duct work. Their thorough and neat work makes it a blessing for a homeowner

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These guys have a beautiful showroom and are a mess after that. Logistics, installation, scheduling, calling them and being put into voicemails forever. Inability to find a $ 6000 order in their database on the day of installation back at the office while 4 guys are on site doing install at my home. Neglecting to tell you the fireplace requires electricity and thinking that a cord running out of the fireplace in front of it an laying on the front of it and your carpet like a vacuum extension cord is ok. Forgetting the remote. This after 4 trips, 2 legit (one for sizing and vetting, one for install), one missed and one where they found out the chimney was clogged/too narrow at the top (despite vetting it 2 weeks prior and ok'ing the unit and the order AND taking the $).

So now we have a power cord running out of the fireplace for the fan, rather than wired in back, and it is in front of the heat (which is hot), laying there. Not safe. Not attractive.

Also, i asked where the remote was. Answer: it is "missing" This after they left the entire unit in the house last week so they could come deal with the chimney and not have to move it in and out of the truck, ferrying it around and risking damage.

As with Julie who can't find the sales record from the last week in december 4 weeks later, on the day of install (Julie: "do you know how i enetered in the system, your name or your aunt's" my answer "i would i know how you entered it, let's try both" We do. She can't find it. I suggest she walk down the hall and "ask the install manager as you there are 4 of your team here today" She said they weren't in.) .

Finally Fred, the guy who audited the first time and ok'd it, came back and said no you need chimney work, and then didn't show today calls. I told him this is where "his crew is status wise" and he says "not my crew." I said "they are madhatter staff, yes? they have uniforms on." Then we discuss the remote. The on site staff says "it is extra." Julie said "it should be there" (that would be like the order should be in the database". Fred says (i could not make these up) "well, you know the truck broke down last time, and we moved stuff, and it isn't with the box, but we are looking in the truck. You know stuff happens." If i ran my businesses this way - or even said that to my 3rd grade teacher about my homework. .

Problem is they were prepared to walk out with the cord on the living floor and no remote. And to get them to call back required turning into Shirley MacLaine in Terms of Endearment at the hospital.

I called the owner. No response. yet.

They say they will come back Thursday now to bring a remote and drill to wire it in the back. Trip # 5. Hour # 8 on the phone. Still no owner call.

I don't know how they clean chimneys, perhaps fine as the junior crew appears ok, but anything else, find someone else and for sure don't pay in advance. Be prepared to waste days dealing with them.

0
★☆☆☆☆

These guys have a beautiful showroom and are a mess after that. Logistics, installation, scheduling, calling them and being put into voicemails forever. Inability to find a $ 6000 order in their database on the day of installation back at the office while 4 guys are on site doing install at my home. Neglecting to tell you the fireplace requires electricity and thinking that a cord running out of the fireplace in front of it an laying on the front of it and your carpet like a vacuum extension cord is ok. Forgetting the remote. This after 4 trips, 2 legit (one for sizing and vetting, one for install), one missed and one where they found out the chimney was clogged/too narrow at the top (despite vetting it 2 weeks prior and ok'ing the unit and the order AND taking the $).

So now we have a power cord running out of the fireplace for the fan, rather than wired in back, and it is in front of the heat (which is hot), laying there. Not safe. Not attractive.

Also, i asked where the remote was. Answer: it is "missing" This after they left the entire unit in the house last week so they could come deal with the chimney and not have to move it in and out of the truck, ferrying it around and risking damage.

As with Julie who can't find the sales record from the last week in december 4 weeks later, on the day of install (Julie: "do you know how i enetered in the system, your name or your aunt's" my answer "i would i know how you entered it, let's try both" We do. She can't find it. I suggest she walk down the hall and "ask the install manager as you there are 4 of your team here today" She said they weren't in.) .

Finally Fred, the guy who audited the first time and ok'd it, came back and said no you need chimney work, and then didn't show today calls. I told him this is where "his crew is status wise" and he says "not my crew." I said "they are madhatter staff, yes? they have uniforms on." Then we discuss the remote. The on site staff says "it is extra." Julie said "it should be there" (that would be like the order should be in the database". Fred says (i could not make these up) "well, you know the truck broke down last time, and we moved stuff, and it isn't with the box, but we are looking in the truck. You know stuff happens." If i ran my businesses this way - or even said that to my 3rd grade teacher about my homework. .

Problem is they were prepared to walk out with the cord on the living floor and no remote. And to get them to call back required turning into Shirley MacLaine in Terms of Endearment at the hospital.

I called the owner. No response. yet.

They say they will come back Thursday now to bring a remote and drill to wire it in the back. Trip # 5. Hour # 8 on the phone. Still no owner call.

I don't know how they clean chimneys, perhaps fine as the junior crew appears ok, but anything else, find someone else and for sure don't pay in advance. Be prepared to waste days dealing with them.

Pros: nice showroom, junior work crew competenet

Cons: service, logistics, communication, management

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Very pleased with their service. I had my chimney cleaned and inspected. Easy to make an appointment, the technician arrived on time, took great care to keep the room and air clean and free of dirt and dust. Protected the floors and fireplace surround prior to working, and cleaned up afterwards. Used really cool video equipment to examine the entire chimney flue from top to bottom, made recommendations for possible repairs, and also had brochures explaining possible solutions to the conditions they found.

5
★★★★★

Very pleased with their service. I had my chimney cleaned and inspected. Easy to make an appointment, the technician arrived on time, took great care to keep the room and air clean and free of dirt and dust. Protected the floors and fireplace surround prior to working, and cleaned up afterwards. Used really cool video equipment to examine the entire chimney flue from top to bottom, made recommendations for possible repairs, and also had brochures explaining possible solutions to the conditions they found.

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