Global Imports Bmw-Mini

I tried to get a replacement volume control knob for a BMW Z3. They told my they don't stock those and I would have to buy a whole new radio to get the volume control knob.
Stay away from this place!!

April 10, 2009
I had the worst experience ever today at Global. Aside from the rude people, there was absolutely no customer service. It was my first time at Global because of the horrible service I received at BMW of South Atlanta. In a nutshell, Frankie, a Service Advisor told me that he was too busy to check me out. Worst of all, they damaged my car. It looks like they backed into something about 3 times. There was no "I'm sorry". After they fix my car, I will never go back again. It's not worth the trouble.

Stopped by 3/21/09 with a right rear window issue. The service technician was able to work my vehicle in; however, I was quickly given a bill of $700 plus without a thorough investigation of the issue. I did not want to blindly commit to the service fee. The service manage offered to put some plastic over the window to save me the labor fee. A four year old child could have done a better job taping the plastic over the window. I was so disappointed with the behavior that I remove the plastic, took the vehicle home, remove the door panel in my garage, and raise the window myself. I have given global import my business for seven year, but I will not utilize their service in the future.

I recently went to Global Imports looking for a new M3 convertible. The salesman. Brian Norris, told me over the phone that they had 1 in stock and to come out and see it. Went there and he said it had all ready sold, only 2 days after we spoke on the phone. He also acted as if he did not want to be bothered with me, like he had better things to do. I would not recommend buying from GLOBAL, and probably not even a BMW. I am now considering a porsche cayman from Jim Ellis. Great service, sales staff, and a more reliable vehicle likely.

Let me first say that when I've taken my car into Global Imports unannounced (twice for tire issues) they have dealt with the issue in a very expedite manner. Unfortunately, that experience is not the same when you actually make an appointment. I recently took my car in for service for a terrible rattle coming from the back of my car. My scheduled service advisor passed me off to a service advisor who supposedly dealt with me the last time I was in...which turned out not to be the case. That individual, Matt Luckie, promptly checked me in and said the correct service advisor would call me by the end of the day and arranged for a loaner car. As the day came to an end and no one had contacted me I called Global Imports but never could get someone to call me back. Another twenty four hours passed without Global Imports initiating contact. The only time I talked to someone when was I called them. Finally, on the third day, feed up with this poor service I called the GM. Of course he was in a meeting but they promised he would call me back as soon as he was done. When my phone finally rang it was a Service Manager, James Hall, not the GM (who had left for the day). He told me how my situation was being handled by Michael Condry (not sure about the spelling of the last name) was unacceptable and he would check in to the situation and call me back the next day. Well, here I sit 48 hours later with no call from anyone at Global Imports. If you have a BMW and can choose where you get your car serviced in Atlanta I would strongly recommend going somewhere other than Global Imports. I get better service from the Ford dealership than I get from Global Imports.

My experience at Global's service department is they are very nice, they want to do a great job but their volume of work is overwhelming and processes and quality suffer as a result. When you arrive in the morning, cars are lined up and there are 2 guys checking in cars. They don't put plastic or paper in your car to make sure it stays clean. They drive the car off before you speak with your advisor about the work to be done. (You don't speak with the person who checks you in.) It's a lot of waiting. The valets who take and return you car don't seem to be as conscientious about your car. I've had 2 loaner cars; the first was too dirty with food crumbs, ashes and drink spills to accept. The second, was cleaner but had a smashed mirror and had been in an accident so check the car carefully before accepting it.

Great folks. They need help. The owner of the dealership is not local, however, and that is usually the source of a dealership's problems. There's no Hennessy or Ellis on site to make certain the business runs well.

I took my car in for service and was totally pleased with the service I received. They did exactly what they promised and gave me a BMW to drive while my car was in the shop.

Wow. I wish I had read this BEFORE this most recent service trip to Global BMW. My experience is almost a mirror image of the people who took the time to make the earlier comments: incompetent, inaccurate service reps who care very little about actually repairing your car. This is my 4th BMW (a 2005 745Li) and it will be my last, in large part due to the lousy certified pre-owned warranty service I've gotten. When you spend this much for a car, you expect it to last longer than 18 months before needing the kinds of repairs (transmission, trunk closer, speakers, brakes) that this car has required. The cherry on top of the cake is that, after picking up my car last night at 7:00 after it was there about 2 days longer than it should have been, I opened the trunk this morning and saw that it was COMPLETELY torn apart - the panels laying in the bottom of the trunk, various pieces scattered through the trunk. I've left a message for Gil Mueller with no call returned yet. And now I'm concerned that I'll never get satisfaction from them! Beware!!!

I have a 2002 X5, that I orginally brought in Los Angeles. Well I recently moved to the Atlanta, GA and unfortunately one day my car would not start. Being new to the area I didn't really know of any dealerships in the area so my car ended up being towed to Global Imports. First off let me say that of the 4 years that I have had my car I had never had any serious problems or repairs. Wel anyway after Global Imports checked my car that said that the problem was that I needed a new alternator and battery for $1148.38. Well I said ok, and had them fix the car. Well when I went to pay for repairs and pick up my car, I drove the car approx. 6 miles and it was running HOT. I mean hot as in past the red area on the temperture gage. W

Well I pulled my car over and called the dealer to tell them what had happened with my car that I had just picked up minutes ago. They had me wait on a tow truck for over 2 hours. Had the car towed back to the dealer, for them to tell me that I had to wait to Monday (this was a Sat.) to find what was now wrong with the car. I spoke with the manager that day because my service provider was already acting as if they were not responsible for the addtional problem, even though my car has never run hot and that was not even the inital problem. When I spoke with the manager she listened to my problem but had not solution. She said she would be keep me posted on the status because I no longer wanted to deal with my samer service provider. She listened to complaint and dismissed it as soon as I walked out ofher office. Because that same service provider ended up giving me call with the price of my new repairs. Which were for a new radiator, that I was supposedly responsible for. I am still awaiting a response from the dealer as I am disputing the price of $720.00 for the additional the repairs. A new radiator, when my car had never run hot before - RIDICULOUS.

I have always taken my car to the BMW dealer in Los Angeles, and always had a great experience. However, when dealing with and speaking to those at Global Imports the experience has been shocking and very unpleasant not to mention costly. I think that they are just trying to charge up their customers for repairs, and do it without the least bit knowledge of what custmoer service really is. All I know is there will never get my business Again.

We bought a new 2005 X5 from Global which happily accepted our money. Since then, we have taken our car in for repairs for a annoyingly loud knocking sound in the front end 6 times and 5 times for the rigged up Navigation System. The most recent time was while on vacation in D.C.

The GM, Dewayne Bowers, have been just as unhelpful and rude as the other jerks in the service department, Matt, Johna, Alan. In response to the ongoing problems he has suggested to Beth @ North America BMW that we take our car problems elsewhere. I don't recall hearing that statement in their sales pitch or seeing it in any advertisement. And the BMW representative for Atlanta is also rude and obnoxious. These people act as if they are doing you a favor by selling you an expensive lemon.

If you are looking for assistance from North America BMW, don't bet on it. We seem to be getting the same "who cares" attitude from them. We have been in touch with Beth in Customers Relations for nearly 2 months without results. And we have gotten absolutely no results from North America BMW since first contacting them over 1 year ago. They must shread the negative surveys they get from customers, because nothing is ever taken care of and they don't call you upon request for further asstance.

Global BMW's GM, Dewayne Bowers, have made many unfilled promises. When we advised him that we were consulting with an attorney, he stated that we must first take part in mediation with the dealership, according to our contract. Stangely enough, he has not initiated this mediation or made any attempts toward a resolution. He went from so called doing-the-best-I-can to take your problems to another dealership. I sure this is what Scott Smith, President of Global BMW, hired him to do.

On Saturday, July 14, 2007, we got a call from Mr. Bowers, who stated that his BMW Rep is shoving us off to a dealership and Rep in D.C. to handle the problem. What's with these people? Do they realize that their customers are the only reason why they exist? We expressed to him that we are not going to put our car in the shop for the 7TH TIME. If they would accept responsibility for the problem as quickly as they cashed that check, life would be well for all.

For anyone whose thinking of buying a BMW, BEWARE. Stay away from Global BMW, and BMWs period, if you care not to invest in an expensive lemon and companies that will take you through hell. Read full article coming August 1, 2007 @ rawimagemagazine.com.

This is the writeup from their About Us page at globalimportsbmw.net.

BMW of North America has awarded Global Imports BMW
with the Center of Excellence Award for
2004 2005 2006 2007! (Go Figure, we've submitted negative reviews to North American BMW on this company for two years straight and each of the 6 times our car have been in for repairs.)

The Center of Excellence award is reserved for those dealers who excel in brand values and customer satisfaction while achieving key business objectives related to vehicle and parts sales.

Only 31 out of 339 dealers have been recognized by BMW of North America as a Center of Excellence. (Thier mother's must be doing this survey)

Global Imports BMW stands in this ranking by having the highest scores on the customer survey calls our customers receive after taking delivery of their new BMW or after a service visit. As proud as we are of ourselves, this wouldnt have been possible without our terrific customers. (Bull crap)

If youre not our customer yet, we invite you to give us an opportunity to show you the Global Imports BMW difference. (Beware! And don't be fooled by the smiles they greet you with, they're as phony as a 3 dollar bill)

Customers who are having problems with this company or BMW North America, send your story to mersydbnz@comcast.net. You are not alone as they would have you to believe. And if you just have to have a BMW go to Hank Aaron BMW or somewhere else.

I bought a certified used 5series and had a great experience. Every time I took the car in for service, the charges were always the same, no matter what was wrong. Gave me pause. I started going to other BMW dealers for service and didn't get the same price....neither have I had to return the car for the same problem!!

I've gone to Global Imports for several years with my X5 and have found that if you are not careful, you will be charged for things that have not been fixed. I complained that my brakes were squeaking. Of course they charged me for "something" to fix it. Not 10 minutes later, the brakes are still squeaking and never stopped. Same thing with other work that they did... Also, they have a very condescending service representative named Gil Mueller.... stay away from him !!! The first couple of times I thought they were okay, but it got worse. Unfortunately I "had" to take my car there this last time because of location, but from now on, I'll pay the extra driving time to go elsewhere.

PROS:
CONS: Have an attitude as if they're doing you a favor by you coming there....

My husband has a 92 BMW convertible. It is pretty much still in good shape. Whenever he does have a problem with it, he always takes it to global imports. I don't know that much about cars but according to my husband, they do great work.

I've never been this comfortable playing with cars. And that's what I was doing, believe it or not. I made no secret of it, either--as soon as I walked through the doors of Global Imports' HUGE dealership (complete with multi-level parking garage) I was greeted with smiles and familiar pats on the back.

I'll be direct--these guys know me. They know I'm not in the market for a bimmer. They know I'm not going to buy a Mini. But they don't stop entertaining my hobby of test driving, nor do they forget to remind me of the great deals I could get if I decided to buy one fine day. I've driven a Mini S, a BMW 330Ci, and a BMW 540i. Each time I go there, they are still as courteous as the last week, and they're just as personable as they ever were.

If you're in the market for a luxury car, check them out. You won't be disappointed.

PROS: Sales staff who understand that sometimes, people don't go to buy
CONS: BMW's can't be bought like Hot Wheels or Matchbox cars