Willett Honda South

★★★★★
  • 6871 Mt Zion Blvd

    Morrow, GA 30260

    Map & Directions
  • 770-968-1500

Automotive

Automotive
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WOW!
This dealership needs a lesson in how to treat customers!

Unfortunately, my repeated requests for a break down of the total costs associated with the sale of brand new vehicle not only went unanswered but was met with a large degree of obfuscation.

From the receptionist to the manager their staff demonstrated a lack of primary education, a striking and noteworthy inability to pronounce consonants, and a remarkable inability to communicate clearly and articulately or even understand the nature of the information being ask of them. Instead, they were very condescending, quick to anger and more than eager to rudely and inappropriately put the customer "in-their-place".

The lack of professionalism I experienced from salesman "Joel Pinnell" began with him impersonating a sales manager, continued with his bizarre and rude argumentative behavior, which evolved into him constantly shouting over and eventually hanging-up on me repeatedly.

Sadly, according to 'Yelp" and many other reputable review services regarding this dealership, this behavior is common practice and is emblematic of this dealership's systemic lack of respect for their customers.

When I contacted the actual Sales Manager "Patrick Denis" and attempted to explain my experience his attitude was one of dismissiveness. Not only was this manager tone deaf he plainly just didn't care. It is very clear the employees at this dealership do not understand who makes their jobs possible. Steer clear of this Dealership!!!

SW

1
★☆☆☆☆

WOW!
This dealership needs a lesson in how to treat customers!

Unfortunately, my repeated requests for a break down of the total costs associated with the sale of brand new vehicle not only went unanswered but was met with a large degree of obfuscation.

From the receptionist to the manager their staff demonstrated a lack of primary education, a striking and noteworthy inability to pronounce consonants, and a remarkable inability to communicate clearly and articulately or even understand the nature of the information being ask of them. Instead, they were very condescending, quick to anger and more than eager to rudely and inappropriately put the customer "in-their-place".

The lack of professionalism I experienced from salesman "Joel Pinnell" began with him impersonating a sales manager, continued with his bizarre and rude argumentative behavior, which evolved into him constantly shouting over and eventually hanging-up on me repeatedly.

Sadly, according to 'Yelp" and many other reputable review services regarding this dealership, this behavior is common practice and is emblematic of this dealership's systemic lack of respect for their customers.

When I contacted the actual Sales Manager "Patrick Denis" and attempted to explain my experience his attitude was one of dismissiveness. Not only was this manager tone deaf he plainly just didn't care. It is very clear the employees at this dealership do not understand who makes their jobs possible. Steer clear of this Dealership!!!

SW

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wish I had the same good experience these other posts had. I cannot say the same ):

3
★★★★★

wish I had the same good experience these other posts had. I cannot say the same ):

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there were quite a few salesmen dressed in polo shirts and tennis shoes seems to me they should dress for sucess [i.e. at least a tie & SPORT COAT] they should look like professionals. i enjoy this dealership and have purchased numerous

3
★★★★★

there were quite a few salesmen dressed in polo shirts and tennis shoes seems to me they should dress for sucess [i.e. at least a tie & SPORT COAT] they should look like professionals. i enjoy this dealership and have purchased numerous

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Thank you for the no hassle service.

3
★★★★★

Thank you for the no hassle service.

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He has been very helpful in every way and enjoy being here for him to help us with everything needed.

3
★★★★★

He has been very helpful in every way and enjoy being here for him to help us with everything needed.

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This is the 3rd car we have bought from you. This was the best experience yet. Low stress! Bill Greene made this sell enjoyable.

3
★★★★★

This is the 3rd car we have bought from you. This was the best experience yet. Low stress! Bill Greene made this sell enjoyable.

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this place was great lots of cars to look at the service was amazing. it won't be long now until we get that car.

3
★★★★★

this place was great lots of cars to look at the service was amazing. it won't be long now until we get that car.

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I hate spending hours at a dealer. Rodney and Jordan gave me the best deal and got us out of there in no time at all. No pressure and no hassle.

3
★★★★★

I hate spending hours at a dealer. Rodney and Jordan gave me the best deal and got us out of there in no time at all. No pressure and no hassle.

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Bill is awesome

3
★★★★★

Bill is awesome

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I had a great experience at Willett Honda, and would recommend anyone in search of a new or used car to this dealership. Customer service is impeccable.. Ask for Tony, he is awesome :)

3
★★★★★

I had a great experience at Willett Honda, and would recommend anyone in search of a new or used car to this dealership. Customer service is impeccable.. Ask for Tony, he is awesome :)

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5 stars-excellent service.

3
★★★★★

5 stars-excellent service.

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Tony changed our mind about Willett - he was very courtious we are very pleased with our experance

3
★★★★★

Tony changed our mind about Willett - he was very courtious we are very pleased with our experance

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The salesman was very nice and helpful. I would recommend him to anyone.

3
★★★★★

The salesman was very nice and helpful. I would recommend him to anyone.

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Absolutely powerful experience... nice going to a car dealer and not feeling any pressure to buy. Derek was very honest and helpful in all steps of the process.

3
★★★★★

Absolutely powerful experience... nice going to a car dealer and not feeling any pressure to buy. Derek was very honest and helpful in all steps of the process.

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Eric Jones was wonderful! He wasn't too aggressive & thoroughly explained the process & what I was getting for my money. Mr. Pitts was great as well! Thank you!

3
★★★★★

Eric Jones was wonderful! He wasn't too aggressive & thoroughly explained the process & what I was getting for my money. Mr. Pitts was great as well! Thank you!

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Everyone was very helpful and not pushy. All possible options were presented and I feel confident that the correct one was made.

3
★★★★★

Everyone was very helpful and not pushy. All possible options were presented and I feel confident that the correct one was made.

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Mathew is a excellent solutions special manager is also very nice & very good service. We will come again.

3
★★★★★

Mathew is a excellent solutions special manager is also very nice & very good service. We will come again.

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Mathew was an awesome person. I have never experience the greatest experience from buyer a car. I will definitely recommend this place and him.

3
★★★★★

Mathew was an awesome person. I have never experience the greatest experience from buyer a car. I will definitely recommend this place and him.

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Mr. Greene and Charles Freeman went above and beyond to get me the car i wanted and needed. We shopped their offer ALL OVER Atlanta and it couldn't be beat. They were both extremely nice, professional, and listened to our needs. We will be

3
★★★★★

Mr. Greene and Charles Freeman went above and beyond to get me the car i wanted and needed. We shopped their offer ALL OVER Atlanta and it couldn't be beat. They were both extremely nice, professional, and listened to our needs. We will be

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5 stars- excellent service\r
salesman very polite, most of all patient. \r
Jordan-you need more like him.

3
★★★★★

5 stars- excellent service\r
salesman very polite, most of all patient. \r
Jordan-you need more like him.

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Went above and beyond to make sure I was happy & completely satisfied. Will highly recommend to all my friends & family

3
★★★★★

Went above and beyond to make sure I was happy & completely satisfied. Will highly recommend to all my friends & family

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I was looking for a used car and a friend of mines had ref . Me to this dealer and I had a wounderful experience the customer\r
Service was right on and todd had gave me so much opitions also made sure the car was workin and in great

3
★★★★★

I was looking for a used car and a friend of mines had ref . Me to this dealer and I had a wounderful experience the customer\r
Service was right on and todd had gave me so much opitions also made sure the car was workin and in great

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These Mofos don't even desreve a star. First of all they are very unprofessional and Do NOT Know anything about selling cars. The so called manager ran the sh*t out of my credit after we informed him that we were not gonna purchase a 2005 Pontiac Bonneville which is a THROWBACK! They are very rude and I will reccomend everyone that i know to not do business with them unless you want your score ran up about 20 points. Go to the mall of georgia instead!!!!!!

1
★☆☆☆☆

These Mofos don't even desreve a star. First of all they are very unprofessional and Do NOT Know anything about selling cars. The so called manager ran the sh*t out of my credit after we informed him that we were not gonna purchase a 2005 Pontiac Bonneville which is a THROWBACK! They are very rude and I will reccomend everyone that i know to not do business with them unless you want your score ran up about 20 points. Go to the mall of georgia instead!!!!!!

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The crew who worked with was very professional and polite. I would like to thank Mr. Eric Pitts and Carlos Moret for all their kindness and excellent care of ensuring I leave with a car I'm happy with.

3
★★★★★

The crew who worked with was very professional and polite. I would like to thank Mr. Eric Pitts and Carlos Moret for all their kindness and excellent care of ensuring I leave with a car I'm happy with.

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The salesman was great, professional, helpful and very supportive. I will definitely recommend others to come to the dealership.

3
★★★★★

The salesman was great, professional, helpful and very supportive. I will definitely recommend others to come to the dealership.

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I enjoyed coming to Willett Honda South the experience was A+ Carlos greeted me and my husband with an excellent professional greeting I felt as if I was at home

3
★★★★★

I enjoyed coming to Willett Honda South the experience was A+ Carlos greeted me and my husband with an excellent professional greeting I felt as if I was at home

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The best customer service.

3
★★★★★

The best customer service.

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My wonderful experience at Willett Honda was when I referred a friend to Mr. Binh Nguyen. We never met Binh but we were very pleased with his service. He was very courteous and helpful in helping my friend picked out a Honda Odyssey for

3
★★★★★

My wonderful experience at Willett Honda was when I referred a friend to Mr. Binh Nguyen. We never met Binh but we were very pleased with his service. He was very courteous and helpful in helping my friend picked out a Honda Odyssey for

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After experiencing subpar customer service at other dealers and almost being forced into a car I didn't like, Willet Honda was a breath of fresh air. What made my car buying experience even more refreshing was the professionalism of Jahmel

3
★★★★★

After experiencing subpar customer service at other dealers and almost being forced into a car I didn't like, Willet Honda was a breath of fresh air. What made my car buying experience even more refreshing was the professionalism of Jahmel

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Ben was very helpful + easy to work with. Rob Bolmon helped us to begin out car building process. I will be sure to recommend both gentlemen in the future.

3
★★★★★

Ben was very helpful + easy to work with. Rob Bolmon helped us to begin out car building process. I will be sure to recommend both gentlemen in the future.

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Great Service! Very Quick!

3
★★★★★

Great Service! Very Quick!

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I appreciate Jahmal honest treatment, he were what I wanted to purchase and he never pressured me to do anything I did not wish to do!! \r
Great attitude

3
★★★★★

I appreciate Jahmal honest treatment, he were what I wanted to purchase and he never pressured me to do anything I did not wish to do!! \r
Great attitude

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Recently brought a car from Willett. They beat all other prices, very patient when we asked to look at many cars. Sales person very friendly to all of us. Once purchase was made, signing papers and getting car detailed went very smooth.

3
★★★★★

Recently brought a car from Willett. They beat all other prices, very patient when we asked to look at many cars. Sales person very friendly to all of us. Once purchase was made, signing papers and getting car detailed went very smooth.

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Ms. Collin was extremely thorough in informing us about the vehicle. She also also made sure my daughter knew how to locate everything to efficiently operate the vehicle.

3
★★★★★

Ms. Collin was extremely thorough in informing us about the vehicle. She also also made sure my daughter knew how to locate everything to efficiently operate the vehicle.

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Great service very polite + professional Greg was the best!!

3
★★★★★

Great service very polite + professional Greg was the best!!

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Carlos excellent did all he could to make it happen for me always professional and informative. all I can say is "wow" the salesmanship here is top-notch

3
★★★★★

Carlos excellent did all he could to make it happen for me always professional and informative. all I can say is "wow" the salesmanship here is top-notch

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My visit with Willett Honda South was a 5 star night. The sales managers Eric and Russell were the best. Great customer service in meeting my car needs today.

3
★★★★★

My visit with Willett Honda South was a 5 star night. The sales managers Eric and Russell were the best. Great customer service in meeting my car needs today.

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Looked for a used car with family. Great service. Binh was bi-lingual so it made the experienced work for my family. I was wowed by the efficiency and friendliness of the staff. I would recommend Willett Honda to anyone who stops by.

3
★★★★★

Looked for a used car with family. Great service. Binh was bi-lingual so it made the experienced work for my family. I was wowed by the efficiency and friendliness of the staff. I would recommend Willett Honda to anyone who stops by.

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This is a huge Honda dealership and offers every type and make and model of Honda is any color you are looking for. They also have a great staff that will offer you drinks/water/coffee as you get there. The only problem is that they dont

3
★★★★★

This is a huge Honda dealership and offers every type and make and model of Honda is any color you are looking for. They also have a great staff that will offer you drinks/water/coffee as you get there. The only problem is that they dont

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I really enjoyed the service it was excellent service customer service was great, I recommend anyone to come to Willett Honda!!!

3
★★★★★

I really enjoyed the service it was excellent service customer service was great, I recommend anyone to come to Willett Honda!!!

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My husband and I bought one of their car last year, but we still go there for oil change and other services because their staff are always cheerful and very helpful. The place is set up where everyone can get comfortable while waiting for

3
★★★★★

My husband and I bought one of their car last year, but we still go there for oil change and other services because their staff are always cheerful and very helpful. The place is set up where everyone can get comfortable while waiting for

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The sales process was pleasantly painless.
You will be getting a lot of referrals from me. Tony is great!

3
★★★★★

The sales process was pleasantly painless.
You will be getting a lot of referrals from me. Tony is great!

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I would recommend this dealership and sales person to all of my friends and family based on the prompt and professional service I received while visiting the dealership. Tony was very helpful and patient with me because I was not sure what

3
★★★★★

I would recommend this dealership and sales person to all of my friends and family based on the prompt and professional service I received while visiting the dealership. Tony was very helpful and patient with me because I was not sure what

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They do have a large variety of cars, they even rtaet you nice.The only thing is that they are kind of pricy with their cars and they will keep you there all day even if the car you want isnt there.

3
★★★★★

They do have a large variety of cars, they even rtaet you nice.The only thing is that they are kind of pricy with their cars and they will keep you there all day even if the car you want isnt there.

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I had an excellent experience with Willett Honda from the prompt service walking thru the door to the excellent sales experience. I purchased a new Honda Accord Coupe at Willett Honda and it has been the best car buying experience from

3
★★★★★

I had an excellent experience with Willett Honda from the prompt service walking thru the door to the excellent sales experience. I purchased a new Honda Accord Coupe at Willett Honda and it has been the best car buying experience from

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This dealership upper management is very RACIST. They accused me of trying to get "over on the system" due to their own mistake. On two seperate occasions they quoted me the wrong price. I demanded that they honor what they told me and

3
★★★★★

This dealership upper management is very RACIST. They accused me of trying to get "over on the system" due to their own mistake. On two seperate occasions they quoted me the wrong price. I demanded that they honor what they told me and

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My 2005 Honda just had a total trasmission failure at 61K. Just paid off the car last month and of course it is out of warranty. After researching on the internet, it turns out Honda has been aware of this problem for some time. Long story short, many dealerships offered their customers a discount for the repair and many offered to pay half the cost. In my case, $3800.00! Willett offered nothing, telling my husband they could not afford to. I have personally referred two people to them who bought new cars. I think they highly underestimate the value of a loyal customer and the power of a dissatified one to "spread the word." I will never buy from them again.

1
★☆☆☆☆

My 2005 Honda just had a total trasmission failure at 61K. Just paid off the car last month and of course it is out of warranty. After researching on the internet, it turns out Honda has been aware of this problem for some time. Long story short, many dealerships offered their customers a discount for the repair and many offered to pay half the cost. In my case, $3800.00! Willett offered nothing, telling my husband they could not afford to. I have personally referred two people to them who bought new cars. I think they highly underestimate the value of a loyal customer and the power of a dissatified one to "spread the word." I will never buy from them again.

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Very bad service! Sales staff, managers and finance treat customers like they're stupid. They are reluctant to backup any "work" they've allegedly done on a car, in writing. When I got on the internet after leaving the dealership I was alarmed by the number of bad complaints they had. Their BBB grade is "F" on a cale of A to F.

1
★☆☆☆☆

Very bad service! Sales staff, managers and finance treat customers like they're stupid. They are reluctant to backup any "work" they've allegedly done on a car, in writing. When I got on the internet after leaving the dealership I was alarmed by the number of bad complaints they had. Their BBB grade is "F" on a cale of A to F.

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.

If you want to be treated like dirt, talked down to and offended and get completely screwed over by a car dealership, then I HIGHLY recommend this place!

0
★☆☆☆☆

If you want to be treated like dirt, talked down to and offended and get completely screwed over by a car dealership, then I HIGHLY recommend this place!

Pros: close by

Cons: Where do I begin??

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We have always loved Honda's. When I went there when buying my last Honda, we found several models we liked. We offered them what other dealerships said they were taking, and they declined. Perhaps a wise business model, but it kept them from getting our business.

I have used their service shop as well. They sent out a flyer touting a $15 oil change. My wife was there for 3 hours. In they end, they made up for it by changing our transmission fluid free of charge.

3
★★★☆☆

We have always loved Honda's. When I went there when buying my last Honda, we found several models we liked. We offered them what other dealerships said they were taking, and they declined. Perhaps a wise business model, but it kept them from getting our business.

I have used their service shop as well. They sent out a flyer touting a $15 oil change. My wife was there for 3 hours. In they end, they made up for it by changing our transmission fluid free of charge.

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Review Partner
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Good: I am not liking what I have seen so far. Trickery,dishonesty, scamming. Not selling quality preowned certified cars.. Bad: Purchased a preowned supposedly certified CRV that had busted rear bumper disattached from the car that was

0
★☆☆☆☆

Good: I am not liking what I have seen so far. Trickery,dishonesty, scamming. Not selling quality preowned certified cars.. Bad: Purchased a preowned supposedly certified CRV that had busted rear bumper disattached from the car that was

Message from Willett Honda South

Willett Honda South in Atlanta, GA, also serving Morrow, GA and McDonough, GA is proud to be an automotive leader in our community. Since opening our doors, Willett Honda South has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.

More about Willett Honda South

Willett Honda South in Atlanta, GA, also serving Morrow, GA and McDonough, GA is proud to be an automotive leader in our community. Since opening our doors, Willett Honda South has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.

 

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