Hamby Road Animal Hospital

★★★★☆
  • 3785 Hamby Rd

    Alpharetta, GA 30004

    Map & Directions
  • 770-521-1314

About Hamby Road Animal Hospital

Hours
Mon - Fri, 7:30am - 6pm; Sat, 8am - noon; Sun, closed

Unclassified

Unclassified
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To make it short,they don't care about the animals they just want the money. i have run into this problem with a few vets around this area.

3
★★★★★

To make it short,they don't care about the animals they just want the money. i have run into this problem with a few vets around this area.

.

Took my show dog in to be collected, frozen, and semen exported to Europe. I will not go back to this clinic again, for several reasons.

Before arriving I spoke on the phone with Dr. Adams and requested a particular collection technique, which she agreed to perform. Got there and she did it "her way," which resulted in less than half the sperm collected that other repro vets collect on my dog. (She only collected 840 million sperm, other vets have collected 1.8 billion sperm ~ so right there, she's cut my sales from her collection by more than half.) Then she argued with me that she knew what she was doing and I didn't know what I was talking about. I reminded her of our phone conversation and her prior agreement to follow particular collection steps, she said she couldn't remember every phone call. I pointed out that if she'd come into the examination room to introduce herself first, instead of coming straight in with a teaser female and bag, I could have reviewed our phone call. To that she told me I didn't know what I was talking about and that she has the vet credentials, not me.

Dr. Adams knew prior to my appointment that the semen was going overseas and even told me at her clinic that she'd reviewed the receiving country's import requirements. Yet she then ran a brucellosis test "in house" for $50 that's invalid for export to the receiving country, then she charged me another $65 for the required brucellosis test and didn't refund the incorrect test. Per the receiving repro vet in Europe ~ Dr. Adams should have known that an official USDA certificate was required, with testing performed at an official lab and not by her, and she didn't, and there's no excuse for that. Not only did I have to pay for the additional test ~ we almost missed the window to ship and inseminate because of her error. Of course, no apologies from her for her screw up.

Then there was the issue of the import certificate from the receiving country. I mailed it to Dr. Adams with an explicit cover letter of instructions. She called me with questions, said she had not bothered to read the cover letter, and then it turns out ~ she WROTE ALL OVER THE IMPORT CERTIFICATE BECAUSE SHE DIDN'T BELIEVE IT WAS OFFICIAL PAPERWORK. If she'd bothered reading the cover letter, she MAY??? have known better. Thank God the receiving country still accepted the import certificate, despite her highlights and handwritten notes all over it.

In sum, Dr. Adams:
1. Doesn't listen.
2. Believes she knows so much that no one else has anything to contribute to the process of collecting semen.
3. Never apologizes or accepts responsibility for her errors.
4. Isn't detail-oriented enough to handle proper overseas shipping, and then makes her clients pay for her mistakes (wrong brucellosis testing).
5. Doesn't do a particularly good job of collecting sperm, collecting less than half of what other repro vets collect from the same dog.
6. Is very abrasive and confrontational and absolutely refuses to back down from her position no matter how mistaken she might be.
7. Almost cost me an overseas breeding through multiple avoidable errors.

I won't be going back. For anyone in the Atlanta area looking for a good repro vet, I would instead recommend Dr. Rebecca Kessler of Centre Court Vet Clinic in Atlanta.

1
★☆☆☆☆

Took my show dog in to be collected, frozen, and semen exported to Europe. I will not go back to this clinic again, for several reasons.

Before arriving I spoke on the phone with Dr. Adams and requested a particular collection technique, which she agreed to perform. Got there and she did it "her way," which resulted in less than half the sperm collected that other repro vets collect on my dog. (She only collected 840 million sperm, other vets have collected 1.8 billion sperm ~ so right there, she's cut my sales from her collection by more than half.) Then she argued with me that she knew what she was doing and I didn't know what I was talking about. I reminded her of our phone conversation and her prior agreement to follow particular collection steps, she said she couldn't remember every phone call. I pointed out that if she'd come into the examination room to introduce herself first, instead of coming straight in with a teaser female and bag, I could have reviewed our phone call. To that she told me I didn't know what I was talking about and that she has the vet credentials, not me.

Dr. Adams knew prior to my appointment that the semen was going overseas and even told me at her clinic that she'd reviewed the receiving country's import requirements. Yet she then ran a brucellosis test "in house" for $50 that's invalid for export to the receiving country, then she charged me another $65 for the required brucellosis test and didn't refund the incorrect test. Per the receiving repro vet in Europe ~ Dr. Adams should have known that an official USDA certificate was required, with testing performed at an official lab and not by her, and she didn't, and there's no excuse for that. Not only did I have to pay for the additional test ~ we almost missed the window to ship and inseminate because of her error. Of course, no apologies from her for her screw up.

Then there was the issue of the import certificate from the receiving country. I mailed it to Dr. Adams with an explicit cover letter of instructions. She called me with questions, said she had not bothered to read the cover letter, and then it turns out ~ she WROTE ALL OVER THE IMPORT CERTIFICATE BECAUSE SHE DIDN'T BELIEVE IT WAS OFFICIAL PAPERWORK. If she'd bothered reading the cover letter, she MAY??? have known better. Thank God the receiving country still accepted the import certificate, despite her highlights and handwritten notes all over it.

In sum, Dr. Adams:
1. Doesn't listen.
2. Believes she knows so much that no one else has anything to contribute to the process of collecting semen.
3. Never apologizes or accepts responsibility for her errors.
4. Isn't detail-oriented enough to handle proper overseas shipping, and then makes her clients pay for her mistakes (wrong brucellosis testing).
5. Doesn't do a particularly good job of collecting sperm, collecting less than half of what other repro vets collect from the same dog.
6. Is very abrasive and confrontational and absolutely refuses to back down from her position no matter how mistaken she might be.
7. Almost cost me an overseas breeding through multiple avoidable errors.

I won't be going back. For anyone in the Atlanta area looking for a good repro vet, I would instead recommend Dr. Rebecca Kessler of Centre Court Vet Clinic in Atlanta.

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.

Took my show dog in to be collected, frozen, and semen exported to Europe. I will not go back to this clinic again, for several reasons.

Before arriving I spoke on the phone with Dr. Adams and requested a particular collection technique,

3
★★★★★

Took my show dog in to be collected, frozen, and semen exported to Europe. I will not go back to this clinic again, for several reasons.

Before arriving I spoke on the phone with Dr. Adams and requested a particular collection technique,

.

Hamby Road Animal Hospital has been our vet clinic for over ten years, helping us through some sad and tragic moments with our beloved pets, and many more happy ones, too. I would never trust one of my dogs to any other vet clinic, and we consider every member of the staff to be a cherished friend of the family. You don't know how good your vet clinic is until you experience a crisis, and Hamby Road has proven themselves to us time and time again.
I always schedule vet appointments for after-school hours, because my three kids love going to the clinic. They always learn something and the staff members are so kind and patient with kids.
We use Hamby Road for routine care for our dogs as well as grooming. We plan to use their boarding facilities, which are top-notch, too.

2
★★★★★

Hamby Road Animal Hospital has been our vet clinic for over ten years, helping us through some sad and tragic moments with our beloved pets, and many more happy ones, too. I would never trust one of my dogs to any other vet clinic, and we consider every member of the staff to be a cherished friend of the family. You don't know how good your vet clinic is until you experience a crisis, and Hamby Road has proven themselves to us time and time again.
I always schedule vet appointments for after-school hours, because my three kids love going to the clinic. They always learn something and the staff members are so kind and patient with kids.
We use Hamby Road for routine care for our dogs as well as grooming. We plan to use their boarding facilities, which are top-notch, too.

Pros: The staff, the vets, the resources are the absolute best

.

We took our kitten to this nice new facility for a standard procedure. The front staff was very unprofessional, had to re enter my data in the computer 3 diffefrent times & then weighed my kitten wrong. My husband & I felt uneasy when we dropped our kitten off; instead of going with our gut feeling (we thought we were just overreacting), we left our kitty anyway
The next day, we received a phone call from a tech that not only had bad news but no sympathy in the delivery of it. They overmedicated our healthy kitten due to the wrong weight entered & killed her!
If you love your pet, please research & don't take your pet here

0
★☆☆☆☆

We took our kitten to this nice new facility for a standard procedure. The front staff was very unprofessional, had to re enter my data in the computer 3 diffefrent times & then weighed my kitten wrong. My husband & I felt uneasy when we dropped our kitten off; instead of going with our gut feeling (we thought we were just overreacting), we left our kitty anyway
The next day, we received a phone call from a tech that not only had bad news but no sympathy in the delivery of it. They overmedicated our healthy kitten due to the wrong weight entered & killed her!
If you love your pet, please research & don't take your pet here

Cons: Irresponsible & Careless staff!!

.

I nearly lost my cat due to an accidental exposure to poison. The entire staff was amazing in how they handled this emergency situation. Not only are they highly skilled, but they are also truly compassionate. I am grateful for their care.

2
★★★★★

I nearly lost my cat due to an accidental exposure to poison. The entire staff was amazing in how they handled this emergency situation. Not only are they highly skilled, but they are also truly compassionate. I am grateful for their care.

Pros: Outstanding Vet Services

Cons: None

.

This vet clinic was used to have frozen product shipped from the stud kennel to our veterinarian. The first time, some "smart" person arranged to have the EMPTY container shipped back overnight - you can imagine how high the shipping charges for the empty container were.
The second time, we shipped the container from our location, to make sure the same thing does not happen again. The vet clinic was aware what day our container would arrive. Apparently they are not capable to transfer the frozen product from their container into ours within 2 hours and 40 minutes or have everything prepared ahead of time, so that the container can go out the same day again. Needless to say, we incurred overnight shipping charges again.
The stud owner lost us as a customer for future breedings, since we are not willing to deal with this outfit again. Never ever again.

0
★☆☆☆☆

This vet clinic was used to have frozen product shipped from the stud kennel to our veterinarian. The first time, some "smart" person arranged to have the EMPTY container shipped back overnight - you can imagine how high the shipping charges for the empty container were.
The second time, we shipped the container from our location, to make sure the same thing does not happen again. The vet clinic was aware what day our container would arrive. Apparently they are not capable to transfer the frozen product from their container into ours within 2 hours and 40 minutes or have everything prepared ahead of time, so that the container can go out the same day again. Needless to say, we incurred overnight shipping charges again.
The stud owner lost us as a customer for future breedings, since we are not willing to deal with this outfit again. Never ever again.

Pros: Apparently a good reproductive vet

Cons: Incompetent personell

.

I worked with this clinic through a litter of Neapolitan Mastiffs. Our girl had to have a C-section and our vet came in on her day off to deliver the pups. The staff is extraordinarily helpful. They are amazingly responsive to emergency situations. For reproduction needs, they cannot be beat.

4
★★★★☆

I worked with this clinic through a litter of Neapolitan Mastiffs. Our girl had to have a C-section and our vet came in on her day off to deliver the pups. The staff is extraordinarily helpful. They are amazingly responsive to emergency situations. For reproduction needs, they cannot be beat.

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