America's Best Contacts

The doctor Sheets answered her cell phone while we were in the exam room. Wait times are over 30 minutes long on the Saturday that I was there in this duluth store.

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I have been going to America's Best for over 10 years, and have always had the service contract so that I could go in any time I need to and not pay $50 or more per exam, like I would at other optical places. It *is* a great deal, and that is why I have renewed many times.

The price I pay for my toric lenses is still less than I ever paid when I was going to the overpriced Pearl Vision center more than 10 years ago. I have both contacts and eyeglasses from AB and have never had a problem with either in all these years. It has never taken more than a week to get my contacts or eyeglasses, which have always had to be ordered, even before I ever went to AB, because my prescription is far from standard. I have never gotten the "wrong" lenses, and the brands are the same brands you would buy at any optical place.

As for the service, I have to admit it isn't as professional as it once was - one gets the impression that if the girls behind the counter weren't working there, they might be surly waitresses or cashiers... but then again, they aren't the ones examining my eyes - the doctors are.

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I had to go there three times. I had to go to another eye place to get the right prescription. Then it took a while to get my glasses fixed. Once the glasses where fixed I had to wait for terrible service. Did not check to make sure the glasses fit.

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I had suggested American's Best to my girlfriend because of the prices. It took her contacts OVER A MONTH to arrive. Every other place her and I have been to took an average of five days. We were told several lame excuses for the delay. Then when the contacts arrived, they didn't fit well. Their own optometrist said that those contacts were the worst ones she had ever seen. So they had to be returned. Took ANOTHER TWO WEEKS to get those in. We got A LOT OF ATTITUDE during this whole time and to top it all off they didn't even have contact solution for us. Recently my girlfriend tried to get her prescription from there. She was told it would be ready, but all we got were excuses and A LOT OF ATTITUDE AGAIN. Turns out that a few people I know have been there and greatly regretted it as well. The absolute worst place I have ever seen!

PROS:
CONS: Horrible customer service, long waits

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I went to America's Best for the "great" deal. I signed up for the free eye exam program they had. Before my membership had expired they were trying to get me to resign up and extend the contract. The customer service is pleasant. My last visit I was called into the back rather quickly, in the back waiting room I had a 30 minute wait to see the doctor. I was then in and out in a matter of a few moments. They gave me ample time to look over the glases they had, but I decided to stick with contacts. To get the contacts at reasonable prices though you have to purcahse 12 boxes which can ad up to alot.

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Although I liked the glasses, and the prices, I was highly unhappy with the customer service(attitudes of employees) when mistakes where made at my expense. I am happy with the remedy, they gave me free upgrades to make up for mistakes. But blamed me, and had serious attidtude when I asked for a refund,. I wa sthen informed I would be charged for the free upgrades if I chose not to take them.

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