Insider Pages Reviews for America's Best Contacts

1 Stars: Can you believe it ? (by Tom H.)

Tom H. — Thu, 19 Mar 2009 08:22:00 GMT

The doctor Sheets answered her cell phone while we were in the exam room. Wait times are over 30 minutes long on the Saturday that I was there in this duluth store.

1 Stars: Worst Experience Ever (by Peter K.)

Peter K. — Mon, 16 Oct 2006 01:31:00 GMT

I had suggested American's Best to my girlfriend because of the prices. It took her contacts OVER A MONTH to arrive. Every other place her and I have been to took an average of five days. We were told several lame excuses for the delay. Then when the contacts arrived, they didn't fit well. Their own optometrist said that those contacts were the worst ones she had ever seen. So they had to be returned. Took ANOTHER TWO WEEKS to get those in. We got A LOT OF ATTITUDE during this whole time and to top it all off they didn't even have contact solution for us. Recently my girlfriend tried to get her prescription from there. She was told it would be ready, but all we got were excuses and A LOT OF ATTITUDE AGAIN. Turns out that a few people I know have been there and greatly regretted it as well. The absolute worst place I have ever seen!

PROS:
CONS: Horrible customer service, long waits

3 Stars: wait can be long (by Chrystal B.)

Chrystal B. — Tue, 15 Aug 2006 18:25:00 GMT

I went to America's Best for the "great" deal. I signed up for the free eye exam program they had. Before my membership had expired they were trying to get me to resign up and extend the contract. The customer service is pleasant. My last visit I was called into the back rather quickly, in the back waiting room I had a 30 minute wait to see the doctor. I was then in and out in a matter of a few moments. They gave me ample time to look over the glases they had, but I decided to stick with contacts. To get the contacts at reasonable prices though you have to purcahse 12 boxes which can ad up to alot.

1 Stars: I don't reccomend wasting time or money here. (by Santiago C.)

Santiago C. — Tue, 17 May 2005 15:47:00 GMT

Although I liked the glasses, and the prices, I was highly unhappy with the customer service(attitudes of employees) when mistakes where made at my expense. I am happy with the remedy, they gave me free upgrades to make up for mistakes. But blamed me, and had serious attidtude when I asked for a refund,. I wa sthen informed I would be charged for the free upgrades if I chose not to take them.