The Eye Gallery

★★★★☆
  • 3330 Piedmont Road NE

    Atlanta, GA 30305

    Map & Directions
  • 404-231-3772

About The Eye Gallery

Categories
  • Optical Goods Repair Shops
Hours
M-Th 9am-7pm, F 9am-6pm, Sa 9am-5pm, Su 12pm-4pm
Phones
  • Fax (404-264-0779)

Personal Services

Personal Services
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If you are going to make negative comments, make sure you tell the truth about the situation...if your phone has "a voicemail that hasn't been set up, and you never answer when we try and call...don't say we didn't try and contact you. I

3
★★★★★

If you are going to make negative comments, make sure you tell the truth about the situation...if your phone has "a voicemail that hasn't been set up, and you never answer when we try and call...don't say we didn't try and contact you. I

.

I would never go back and I would NOT RECOMMEND it to anybody! Me and my husband ordered glasses from Eye Gallery. Mine came wrong. I had to drive 2 hours to pick them up and nobody checked if they were correct. Sales person said: " Well

3
★★★★★

I would never go back and I would NOT RECOMMEND it to anybody! Me and my husband ordered glasses from Eye Gallery. Mine came wrong. I had to drive 2 hours to pick them up and nobody checked if they were correct. Sales person said: " Well

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I was a little nervous to go here after reading the reviews, but I am SO glad I did! I was immediately greeted, filled out some paperwork and taken back by the nicest lady (can't remember her name) but she was very personable and we bonded

3
★★★★★

I was a little nervous to go here after reading the reviews, but I am SO glad I did! I was immediately greeted, filled out some paperwork and taken back by the nicest lady (can't remember her name) but she was very personable and we bonded

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Following a 25 minute wait, for unexplained reasons, I was taken to an assessment room prior to my eye exam. The man taking me back didn't introduce himself, didn't greet me, and was curt and overly casual. When I asked him to explain what he was asking me to do, he talked down to me as though I was incapable of understanding him. The optometrist spent little time with me and was very unimpressive. The only thing that saves this place is the female office staff-- I will never go back, and will recommend that my friends go somewhere else.

0
★☆☆☆☆

Following a 25 minute wait, for unexplained reasons, I was taken to an assessment room prior to my eye exam. The man taking me back didn't introduce himself, didn't greet me, and was curt and overly casual. When I asked him to explain what he was asking me to do, he talked down to me as though I was incapable of understanding him. The optometrist spent little time with me and was very unimpressive. The only thing that saves this place is the female office staff-- I will never go back, and will recommend that my friends go somewhere else.

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If you are looking for an eye doctors office or place to buy your glasses and / or contacts from do not use the Eye Gallery in Buckhead on Peidmont Rd! The entire staff is completely unprofessional & they outragously overcharge on all their products!

0
★☆☆☆☆

If you are looking for an eye doctors office or place to buy your glasses and / or contacts from do not use the Eye Gallery in Buckhead on Peidmont Rd! The entire staff is completely unprofessional & they outragously overcharge on all their products!

Pros: No Pro's to this place!

Cons: Unprofessional staff

.

The overall experience was just, "okay."

To many, value is summation of a lot of different variables ---arguably, different for different people. However, exorbitant pricing can only be justified with something that is "value-added" to the customer.

At first, The Eye Gallery's customer service is good. Then when challenged on their pricing for services against their competitors, staff members become defensive and can offer little explanation that differentiates them. If what they offer is so different (thereby justifying the extremely high pricing), then I suggest that the staff at least learns to sell based on releveant features and benefits.

As an analogy, luxury cars are sold not because they get the owners from point A to point B...mainly because all cars do that.. Customers buy luxury vehicles based on other features or benefits that appeal to them...and create value or percieved value to them.

Unfortunately, my experience exposed The Eye Gallery as an outfit that gives you basically what other competitors do ---they just charge a heck of a lot more for nothing extra..and think that it is justified.

Personally, I am not into prestige but value. So The Eye Gallery didn't work for me.

0
★☆☆☆☆

The overall experience was just, "okay."

To many, value is summation of a lot of different variables ---arguably, different for different people. However, exorbitant pricing can only be justified with something that is "value-added" to the customer.

At first, The Eye Gallery's customer service is good. Then when challenged on their pricing for services against their competitors, staff members become defensive and can offer little explanation that differentiates them. If what they offer is so different (thereby justifying the extremely high pricing), then I suggest that the staff at least learns to sell based on releveant features and benefits.

As an analogy, luxury cars are sold not because they get the owners from point A to point B...mainly because all cars do that.. Customers buy luxury vehicles based on other features or benefits that appeal to them...and create value or percieved value to them.

Unfortunately, my experience exposed The Eye Gallery as an outfit that gives you basically what other competitors do ---they just charge a heck of a lot more for nothing extra..and think that it is justified.

Personally, I am not into prestige but value. So The Eye Gallery didn't work for me.

Pros: great selection

Cons: average service, extremely above pricing (with little to no justification)

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I recently purchased a new pair of glasses from the Eye Gallery and I love them!! The staff was really helpful and spent as much time as I needed looking and comparing different glasses. Since my glasses are a plastic frame i can take them back anytime I need to for a free adjustment. You'll spend a little bit more on the frames and lens, but it will b the best decision you can make for your glasses. The lens are a great quality with UV protection & glare reduction. You will not regret your purchase!

5
★★★★★

I recently purchased a new pair of glasses from the Eye Gallery and I love them!! The staff was really helpful and spent as much time as I needed looking and comparing different glasses. Since my glasses are a plastic frame i can take them back anytime I need to for a free adjustment. You'll spend a little bit more on the frames and lens, but it will b the best decision you can make for your glasses. The lens are a great quality with UV protection & glare reduction. You will not regret your purchase!

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I recently purchased a pair of Face a Face frames from Jamie (store manager) and had the best experience. They have a large selection of high end frames....Gucci, Prada, Oliver Peoples, Sama and so much more. The staff was very helpful and were very honest with their opinions, I will defiantly go there again for my next purchase of frames!

5
★★★★★

I recently purchased a pair of Face a Face frames from Jamie (store manager) and had the best experience. They have a large selection of high end frames....Gucci, Prada, Oliver Peoples, Sama and so much more. The staff was very helpful and were very honest with their opinions, I will defiantly go there again for my next purchase of frames!

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.

Dont plan on returning or exchanging anything there. Because of a 1 mm scratch barely noticable ( i sture hadnt noticed it) i was unable to exchange the sunglasses for the pair that i had already purched once from them that were stolen. The manager (and part owner) at Piedmont store was the ruddest person person that i have ever spoekn to in my life! As he twitched around, he said that the scratch had to have been made by me even after i repeatedly explained to him that i didnt purchase them out of the box; but that they were the ones on diplay and that the scratch could have been there before.... I nor anyone else in the store looked that closly and analized them. I wish i had have asked for new ones out of the box. The manager refused to work wtih me and just said "Bye" and to get out. I would not shop there again. I will find a better place to buy my glasses.

0
★☆☆☆☆

Dont plan on returning or exchanging anything there. Because of a 1 mm scratch barely noticable ( i sture hadnt noticed it) i was unable to exchange the sunglasses for the pair that i had already purched once from them that were stolen. The manager (and part owner) at Piedmont store was the ruddest person person that i have ever spoekn to in my life! As he twitched around, he said that the scratch had to have been made by me even after i repeatedly explained to him that i didnt purchase them out of the box; but that they were the ones on diplay and that the scratch could have been there before.... I nor anyone else in the store looked that closly and analized them. I wish i had have asked for new ones out of the box. The manager refused to work wtih me and just said "Bye" and to get out. I would not shop there again. I will find a better place to buy my glasses.

Pros: great selection

Cons: rude costomer serviec --even managers and owners

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I found the most incredible glasses here. You want to stand out , get funky or just change from the ordinary Jamie is the guy to see. If you wear glasses this place is a must!

2
★★★★★

I found the most incredible glasses here. You want to stand out , get funky or just change from the ordinary Jamie is the guy to see. If you wear glasses this place is a must!

Pros: They have the latest and the greatest

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I've been going and sending people to the Eye Gallery for several years now. Jamie and his staff provide the best serivce, and offer the greatest collection of frames, I have ever come across. Most are expensive, true, but they also have more budget-conscious options and, no matter what the cost, their styles blow eveyone else out of the water. The service, including follow-up service, is without peer in Atlanta. *Very* highly recommended. If you're in the market, do yourself a favor & stop in.

2
★★★★★

I've been going and sending people to the Eye Gallery for several years now. Jamie and his staff provide the best serivce, and offer the greatest collection of frames, I have ever come across. Most are expensive, true, but they also have more budget-conscious options and, no matter what the cost, their styles blow eveyone else out of the water. The service, including follow-up service, is without peer in Atlanta. *Very* highly recommended. If you're in the market, do yourself a favor & stop in.

Pros: Selection, Service, Style!

.

I found the most fantastic frames at this shop. Granted, they were enormously expensive -- way more than I've ever spent on glasses before. Still, the selection was large and very well chosen; service was outstanding. I'd definitely splurge on another pair from this store in the future.

2
★★★★☆

I found the most fantastic frames at this shop. Granted, they were enormously expensive -- way more than I've ever spent on glasses before. Still, the selection was large and very well chosen; service was outstanding. I'd definitely splurge on another pair from this store in the future.

Pros: great service, many choices, current styles

Cons: expensive

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