Gwinnett Family Dental Care

★★☆☆☆
  • 3455 Lawrenceville Hwy

    Lawrenceville, GA 30044

    Map & Directions
  • 770-921-1115

Health & Medical

Health & Medical
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From Gwinnett Family Dental Care: In reference to the review of Maryam Tabassian, posted by Amy S. on June 3, 2012, that review was posted in error to our office. Dr. Tabassian does not, nor never has, worked for Gwinnett Family Dental

1
★★★☆☆

From Gwinnett Family Dental Care: In reference to the review of Maryam Tabassian, posted by Amy S. on June 3, 2012, that review was posted in error to our office. Dr. Tabassian does not, nor never has, worked for Gwinnett Family Dental

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Oh my gosh WHERE to begin, I came to this office over 4 months ago. We had a WONDERFUL oral surgeon, Dr, Haddad, I highly recommend him and will go back. I went to this office to get my daughter a bone graph and implant..the only reason I went is b/c it was suggested that my medical insurance might pay part of it. This group was the only oral surgeon on my plan. In Feb. we went in for a consult..of $127. Was told yes they could do this. Ashley was supposed to get with the insurance company and get back with me...over two weeks later I had not heard back...called to check on hold at my work for over 20 minutes. She came back on and said insurance company needed more info...of course she forgot to call me to tell me this. I had to give THEM the insurance code I had gotten from my other doctor. Another 3 weeks went by never heard back...a lot of other stuff in between. Insurance denied bone graph but suggested this oral surgeon call the insurance company and set up a peer to peer. Now I had the great pleasure of talking to Mobena, who again told me she would check in and get back with me..Low and behold, she again did not call me back. Had to call her and she said that the doctor was only in once a month,,,should have told me that from the beginning,,and that his notes were adequate. So thought I would get more satisfaction from the office manager Renee. She DID call me back and said that she had talked to the doctor and he promised he would do the peer to peer that following Monday or Tuesday..guess what...10 days went by no call... LONG story bringing to an end even though there is a lot more. After going through my insurance, setting up an appointment the ONE DAY he is there month, ask off from work, daughter asks off from work etc. they (Ashley, directed by Renee) call 6 days from the surgery and give me a song and dance about how the doctor is concerned about the bone graph and really thinks she should have procedure done in hospital or they could refer me to another oral surgeon in case something should happen. Four months wasted!!! Called my insurance company to verify things that had been stated from this office and basically most of what they told me was NOT true. I am calling Better Business Bureau, have contacted my insurance for filing a formal complaint and will write whoever else I need to, so no one else goes through this. What was I thinking,,this is a MASS PRODUCTION dental office opened 6 days a week and late hours. In it for the money.

1
★☆☆☆☆

Oh my gosh WHERE to begin, I came to this office over 4 months ago. We had a WONDERFUL oral surgeon, Dr, Haddad, I highly recommend him and will go back. I went to this office to get my daughter a bone graph and implant..the only reason I went is b/c it was suggested that my medical insurance might pay part of it. This group was the only oral surgeon on my plan. In Feb. we went in for a consult..of $127. Was told yes they could do this. Ashley was supposed to get with the insurance company and get back with me...over two weeks later I had not heard back...called to check on hold at my work for over 20 minutes. She came back on and said insurance company needed more info...of course she forgot to call me to tell me this. I had to give THEM the insurance code I had gotten from my other doctor. Another 3 weeks went by never heard back...a lot of other stuff in between. Insurance denied bone graph but suggested this oral surgeon call the insurance company and set up a peer to peer. Now I had the great pleasure of talking to Mobena, who again told me she would check in and get back with me..Low and behold, she again did not call me back. Had to call her and she said that the doctor was only in once a month,,,should have told me that from the beginning,,and that his notes were adequate. So thought I would get more satisfaction from the office manager Renee. She DID call me back and said that she had talked to the doctor and he promised he would do the peer to peer that following Monday or Tuesday..guess what...10 days went by no call... LONG story bringing to an end even though there is a lot more. After going through my insurance, setting up an appointment the ONE DAY he is there month, ask off from work, daughter asks off from work etc. they (Ashley, directed by Renee) call 6 days from the surgery and give me a song and dance about how the doctor is concerned about the bone graph and really thinks she should have procedure done in hospital or they could refer me to another oral surgeon in case something should happen. Four months wasted!!! Called my insurance company to verify things that had been stated from this office and basically most of what they told me was NOT true. I am calling Better Business Bureau, have contacted my insurance for filing a formal complaint and will write whoever else I need to, so no one else goes through this. What was I thinking,,this is a MASS PRODUCTION dental office opened 6 days a week and late hours. In it for the money.

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These people are the most horrible people on this earth. They are not very professional at all, rude, and just plain jerks. They wanted to take way too many x-rays of my daughter, I guess they don't realize she could get cancer with that much exposure. They also wanted to send me on my way when for some reason I didn't CONFIRM MY APPOINTMENT. What ever that means, because I have never had to do that anywhere before. HORRIBLE service do not go!

1
★☆☆☆☆

These people are the most horrible people on this earth. They are not very professional at all, rude, and just plain jerks. They wanted to take way too many x-rays of my daughter, I guess they don't realize she could get cancer with that much exposure. They also wanted to send me on my way when for some reason I didn't CONFIRM MY APPOINTMENT. What ever that means, because I have never had to do that anywhere before. HORRIBLE service do not go!

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have had several issues with the staff here. Staff is rude, and two of the main dentists there have completely disregarded our complaints regarding post op surgery issues. Take heed!

1
★☆☆☆☆

have had several issues with the staff here. Staff is rude, and two of the main dentists there have completely disregarded our complaints regarding post op surgery issues. Take heed!

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1 out of 1 people found this review helpful.

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Stay very far away from this office. Deceptive practices with insurance. Will not honor provider discounts. Will bill for services before they are rendered then collect from the insurance and not return your money.

1
★☆☆☆☆

Stay very far away from this office. Deceptive practices with insurance. Will not honor provider discounts. Will bill for services before they are rendered then collect from the insurance and not return your money.

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Beware of this girl. She is extremely rude. I have been a patient there for over 15 years and have never had a problem with my insurance and or payments. She treats you like a criminal trying to skip out on payment. Gwinnett Family Dental, your dentists and htgienists are the best. There are so many professional courteous people out there looking for jobs. Replace Ashley or you will start loosing many many patients, my whole family included.

5
★★★★★

Beware of this girl. She is extremely rude. I have been a patient there for over 15 years and have never had a problem with my insurance and or payments. She treats you like a criminal trying to skip out on payment. Gwinnett Family Dental, your dentists and htgienists are the best. There are so many professional courteous people out there looking for jobs. Replace Ashley or you will start loosing many many patients, my whole family included.

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1 out of 1 people found this review helpful.

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The dentists are wonderful there, they might need to restaff the front office. The dental assistants are the best, very very personable. When working with the accounting staff on your benefits be very careful and double check for accuracy.

5
★★★★★

The dentists are wonderful there, they might need to restaff the front office. The dental assistants are the best, very very personable. When working with the accounting staff on your benefits be very careful and double check for accuracy.

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1 out of 1 people found this review helpful.

 

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