Staples

★★★☆☆
M-F: 8:00am-9:00pm, Sat: 9:00am-9:00pm, Sun: 10:00am-6:00pm
  • 945 N Point Drive

    Alpharetta, GA 30022

    Map & Directions
  • 678-366-0245

About Staples

Categories
  • Office Supplies
  • Office Furniture
  • Printing
  • Computer Repair Services
  • Consumer Electronics Stores
  • Wholesale Paper Products
  • Computer Hardware
  • School Supplies
  • Post Offices
Hours
M-F 8am-9pm, Sa 9am-9pm, Su 10am-6pm
Phones
  • Fax (678-366-0926)
Products
  • acer netbooks
  • sharp projectors
  • compaq desktops
  • epson projectors
  • toshiba netbooks
  • toshiba laptops
  • dell laptops
  • dell monitors
  • lexmark printers
  • acer monitors
  • emachines monitors
  • canon printers
  • tomtom gps systems
  • dell desktops
  • epson scanners
  • hp laptops
  • compaq laptops
  • xerox scanners
  • hp desktops
  • epson printers
  • canon scanners
  • apple ipods
  • brother scanners
  • hp scanners
  • hp printers
  • hp netbooks
  • xerox printers
  • garmin gps systems
  • brother printers
  • magellan gps systems
  • iPad
  • Apple Products
Specialties
  • Toner, Printers, Printer Ink, Office Supplies, Office Furniture, Computers, Back To School Supplies
Brands
  • Amazon-Kindle
  • Avery
  • BIC
  • Dell
  • Expo
  • Intuit
  • HP
  • Logitech
  • Microsoft
  • Netgear
  • Paper Mate
  • Pentel
  • Pilot
  • Post It
  • Scotch
  • Sharpie
  • Seagate
  • Swingline
  • Symantec
  • Toshiba
  • Uniball
  • Western Digital
  • Apple
Services
  • Tech Support

Home & Garden

Home & Garden
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Manager

Meet the Manager

    Tech Services
    Black Friday Deals 2015
    Category Featured Services 1
    Category Featured Services 2

    Setups & Installs

    Get your devices up and running

      Backup & Recovery

      Make sure your important files are safe before it's too late

        Support & Security

        Peace of mind for all of your devices

          Repairs & Upgrades

          We will keep your devices up and running
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            .

            \r\n\tIn a hurry, as I usually fix things myself, I took a PC with slow CPU fan to EasyTech. It had been locking up probably 'due to heating and cooling issues.' They informed me they needed time to ""diagnose"" the problem. When I clearly was aware of the problem, they just didnt want to take my word for it. They said they'd take it in the back and check it out and 5 mins and $116 lighter I left. And when I powered it up, the new fan was slower still. Checking, it was already dusty, so I went back and they put in another. Still no better (probably my original dusted off), so I didnt bother going back. I was testing it using the BIOS speed sensor, and I suspected EasyTech wasnt testing it at all. \r\n\tI later consulted with a company called Secure Remote Support which guarantees services paid for are done to completion and to exceed the satisfaction of the customer. Also inquiring about their rates, I was pleased to find they were a portion of those from EasyTech. I will take any and all future repair needs to these guys and do my best to stay away from EasyTech.\r\n\r\n

            0
            ★☆☆☆☆

            \r\n\tIn a hurry, as I usually fix things myself, I took a PC with slow CPU fan to EasyTech. It had been locking up probably 'due to heating and cooling issues.' They informed me they needed time to ""diagnose"" the problem. When I clearly was aware of the problem, they just didnt want to take my word for it. They said they'd take it in the back and check it out and 5 mins and $116 lighter I left. And when I powered it up, the new fan was slower still. Checking, it was already dusty, so I went back and they put in another. Still no better (probably my original dusted off), so I didnt bother going back. I was testing it using the BIOS speed sensor, and I suspected EasyTech wasnt testing it at all. \r\n\tI later consulted with a company called Secure Remote Support which guarantees services paid for are done to completion and to exceed the satisfaction of the customer. Also inquiring about their rates, I was pleased to find they were a portion of those from EasyTech. I will take any and all future repair needs to these guys and do my best to stay away from EasyTech.\r\n\r\n

            .

            I took my computer to EasyTech to have it upgraded. I was intending on giving it to my daughter for her school work and wanted it to be able to be used for that purpose. I needed a larger hard drive, more ram and a new video or graphics card. I told the young man when I brought it to them exactly what I needed. He asked if I had considered purchasing a new computer and started that dreaded sale pitch. I couldnt even get a word in until his 5 minute presentation ended. I again told him what I wanted and nothing more when he told me that he was going to get me someone who could help me with that and he walked away in search of this person. I stood there for another 10-15 minutes waiting for his replacement to return. He never showed. I had to flag someone down and start the description process all over again with a new person. This took another 10 minutes of talking and 10 minutes of paperwork and finally I was able to leave the store. I called them a few days later, as instructed, to confirm that it was done before heading over. They informed me that it hadnt been started yet because of the hard drive being out of stock. I then explained that when I dropped it off the hard drive I purchased from them was taken off the shelf while I was there. He said, ..uh, oh okay, and put me on hold. I waited until another person got on the phone and explained there was a mix up and theyd get started on my computer right away and it could be picked up tomorrow. We agreed that I would call tomorrow before coming in and picking up the finished machine. I said okay and called back the next day. Again I was told it was not ready. I finally gave up and decided to pick it up and take it elsewhere. I called a couple of places, wasnt happy with their prices (as high as EasyTech and with no warranty). I was able to find a company called Secure Remote Support (secureremotesupport-dot-com). I found them to be pleasant, informative and very cost effective considering what I had just paid for basically nothing. I logged into their remote service with the instructions of the tech over the phone (3 minutes at the most!) Everything was as I ordered. There were no up sales, no hidden fees and no excuses thankfully (dont know how much more I could handle of that.). It was a night and day difference between the two services. So thank you Secure Remote Support for showing me the light. EasyTech, Get your stuff together, then offer customers your service.

            0
            ★☆☆☆☆

            I took my computer to EasyTech to have it upgraded. I was intending on giving it to my daughter for her school work and wanted it to be able to be used for that purpose. I needed a larger hard drive, more ram and a new video or graphics card. I told the young man when I brought it to them exactly what I needed. He asked if I had considered purchasing a new computer and started that dreaded sale pitch. I couldnt even get a word in until his 5 minute presentation ended. I again told him what I wanted and nothing more when he told me that he was going to get me someone who could help me with that and he walked away in search of this person. I stood there for another 10-15 minutes waiting for his replacement to return. He never showed. I had to flag someone down and start the description process all over again with a new person. This took another 10 minutes of talking and 10 minutes of paperwork and finally I was able to leave the store. I called them a few days later, as instructed, to confirm that it was done before heading over. They informed me that it hadnt been started yet because of the hard drive being out of stock. I then explained that when I dropped it off the hard drive I purchased from them was taken off the shelf while I was there. He said, ..uh, oh okay, and put me on hold. I waited until another person got on the phone and explained there was a mix up and theyd get started on my computer right away and it could be picked up tomorrow. We agreed that I would call tomorrow before coming in and picking up the finished machine. I said okay and called back the next day. Again I was told it was not ready. I finally gave up and decided to pick it up and take it elsewhere. I called a couple of places, wasnt happy with their prices (as high as EasyTech and with no warranty). I was able to find a company called Secure Remote Support (secureremotesupport-dot-com). I found them to be pleasant, informative and very cost effective considering what I had just paid for basically nothing. I logged into their remote service with the instructions of the tech over the phone (3 minutes at the most!) Everything was as I ordered. There were no up sales, no hidden fees and no excuses thankfully (dont know how much more I could handle of that.). It was a night and day difference between the two services. So thank you Secure Remote Support for showing me the light. EasyTech, Get your stuff together, then offer customers your service.

            .

            I want to send a personal recommendation to not only the staff of Staples/Alpharetta, Ga, but specifically to the print/copy specialist Jake. His ability to perfect an idea from concept to support, is beyond basic customer service. I truly hope this message reaches someone capable of advancing him towards successes that would allow him to fully utilize his capabilities in a way that Staples Corporation could appreciate him the most. Should anyone have any questions regarding the quality of his work, please feel free to ask me directly.

            Sincerely,

            Jarvis Talley

            PS, the management is just as commendable for their support and dedication to seeing customers happy.

            5
            ★★★★★

            I want to send a personal recommendation to not only the staff of Staples/Alpharetta, Ga, but specifically to the print/copy specialist Jake. His ability to perfect an idea from concept to support, is beyond basic customer service. I truly hope this message reaches someone capable of advancing him towards successes that would allow him to fully utilize his capabilities in a way that Staples Corporation could appreciate him the most. Should anyone have any questions regarding the quality of his work, please feel free to ask me directly.

            Sincerely,

            Jarvis Talley

            PS, the management is just as commendable for their support and dedication to seeing customers happy.

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            .

            The store just opened today.
            Its REally big and gud with all the eqipments.
            It is exactly opposite to my house.
            I think they are still hiring people.

            5
            ★★★★★

            The store just opened today.
            Its REally big and gud with all the eqipments.
            It is exactly opposite to my house.
            I think they are still hiring people.

            Was this review helpful to you?
            Ratings_icons Ratings_icons

            Message from Staples

            Staples is the world's largest office products company. We're committed to making it easy for our customers to buy a wide range of office supplies, technology, furniture, and business services. -- Staples. That was easy.

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