Don Brown Automotive And Transmission

★★★☆☆
  • 3292 McEver Rd 101

    Buford, GA 30518

    Map & Directions
  • 770-945-9550

Automotive

Automotive
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If you need automotive work, I have always found the center always fair in price and exceptional service.

5
★★★★★

If you need automotive work, I have always found the center always fair in price and exceptional service.

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The facts:\r\nI drove my '99 Mitsu after the clutch went dry and it chewed up my manual transaxle. Took it to Don Brown for inspection and discussed the option of replacing the trans with a used or new unit. His supplier of used wanted $1500 so Don suggested repair. All week he would never give an estimated cost of repair; just that the clutch was worn out. When it was done on Friday eve he charged me $1732 and said ""it drives real slick."" $1488 of this charge was for the trans which included new bearings, seals, blocking rings and 1-2 slider. Driving home it was obvious that clutch and trans were not right. Gearbox ground heavily from 2nd to 3rd, and clutch chattered badly. It got worse after a few days. Took it back and the mechanic confirmed that clutch and tranny were not right. While back at shop Don only said that clutch was being replaced under warranty. When I picked it up he charged $485. Don said that clutch flywheel wasn't resurfaced right the first time and they needed to replace more trans parts. He said that he wasn't charging me for labor and was only charging me cost on the parts. Keep in mind that the car shifted fine into 3rd gear when I first brought it to him. I called the Mitsubishi dealer to check prices and found that Don's ""cost"" on his parts were 60-70% higher than the dealer's.\r\nMy opinion:\r\nI think Don inflated his parts costs by 100% to offset his labor to re-do his poor work. Was he trying to pass off a poor repair to me, or are they incompetent? What else was lied about that I don't even know about for sure? Was the clutch actually replaced the first time? Did they break something in the trans during the repair? Did they actually replace the parts they claimed?\r\nBottom line:\r\nDon Brown should not have fixed my car before giving me an estimate and it should never have been delivered to me 1/2-way fixed. Had I known before what the charge was I would have opted for new aftermarket trans from AutoZone for $1400 or Mitsubishi for $2400.

0
★☆☆☆☆

The facts:\r\nI drove my '99 Mitsu after the clutch went dry and it chewed up my manual transaxle. Took it to Don Brown for inspection and discussed the option of replacing the trans with a used or new unit. His supplier of used wanted $1500 so Don suggested repair. All week he would never give an estimated cost of repair; just that the clutch was worn out. When it was done on Friday eve he charged me $1732 and said ""it drives real slick."" $1488 of this charge was for the trans which included new bearings, seals, blocking rings and 1-2 slider. Driving home it was obvious that clutch and trans were not right. Gearbox ground heavily from 2nd to 3rd, and clutch chattered badly. It got worse after a few days. Took it back and the mechanic confirmed that clutch and tranny were not right. While back at shop Don only said that clutch was being replaced under warranty. When I picked it up he charged $485. Don said that clutch flywheel wasn't resurfaced right the first time and they needed to replace more trans parts. He said that he wasn't charging me for labor and was only charging me cost on the parts. Keep in mind that the car shifted fine into 3rd gear when I first brought it to him. I called the Mitsubishi dealer to check prices and found that Don's ""cost"" on his parts were 60-70% higher than the dealer's.\r\nMy opinion:\r\nI think Don inflated his parts costs by 100% to offset his labor to re-do his poor work. Was he trying to pass off a poor repair to me, or are they incompetent? What else was lied about that I don't even know about for sure? Was the clutch actually replaced the first time? Did they break something in the trans during the repair? Did they actually replace the parts they claimed?\r\nBottom line:\r\nDon Brown should not have fixed my car before giving me an estimate and it should never have been delivered to me 1/2-way fixed. Had I known before what the charge was I would have opted for new aftermarket trans from AutoZone for $1400 or Mitsubishi for $2400.

Pros: none that I can think of

Cons: deceit, poor work quality, poor communication, high price

 

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