West Georgia Orthodontics

★★★☆☆
  • 3645 Gentian Blvd Ste 2

    Columbus, GA 31907

    Map & Directions
  • 706-660-0221

About West Georgia Orthodontics

Hours
Mon-Thu 9am-5pm, Fri 9am-1pm
3.1667 6
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Was recommended to W. GA Ortho by a friend and was impressed with their easy finance plan and costs. Dr. A is very good with my daughter and has done a great job on her braces. With that being said, I wish she could spend more time training her staff how to treat people. The front office is the worst that I've ever dealt with in terms of medical professionals. RUDE, RUDE, RUDE! One lady had the nerve to come bang on the bathroom door and tell my wife to be quiet b/c our child was making too much noise. My wife left crying after it was all over. Because of the treatment my wife received, she refuses to go back which means I now have to shift my work schedule to take my child in. Unfortunately, since I have a contract with them, I cannot take my business elsewhere. They also charged me a late fee when I made a payment through their payment processor but the payment did not go through. Since there was no proof, the office idiot wouldn't help me out even though I'd never missed a payment before. Again, Dr. A, = very kind...Dr. A's office - are all a bunch of A's.

4
★★★★☆

Was recommended to W. GA Ortho by a friend and was impressed with their easy finance plan and costs. Dr. A is very good with my daughter and has done a great job on her braces. With that being said, I wish she could spend more time training her staff how to treat people. The front office is the worst that I've ever dealt with in terms of medical professionals. RUDE, RUDE, RUDE! One lady had the nerve to come bang on the bathroom door and tell my wife to be quiet b/c our child was making too much noise. My wife left crying after it was all over. Because of the treatment my wife received, she refuses to go back which means I now have to shift my work schedule to take my child in. Unfortunately, since I have a contract with them, I cannot take my business elsewhere. They also charged me a late fee when I made a payment through their payment processor but the payment did not go through. Since there was no proof, the office idiot wouldn't help me out even though I'd never missed a payment before. Again, Dr. A, = very kind...Dr. A's office - are all a bunch of A's.

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I've been attending this facility since 2006. When i first started they were NICE and pleasant after I signed the contract things changed for the worst. There are some individuals there who are extremely rude! According to the staff I will not and can not use my military discount because it wasn't noted at the time I signed the contract- nor can I use my personal insurance to apply to the final balance. If you go there you will have to SETTLE or Buy out your contract! Dr. A herself is very nice she will go out of her way to start a conversation with you however that can lead to awkardness- but she gets points any way. Her staff is mainly the problem. Also it must be noted that all of the dental assistants are not mean but most of them are!

One good thing about WGO (west ga ortho) they can help you to obtain braces for an affordable prIce.

This place is like the lottery, you may get a kind dental assistance or you may not!

Be aware of Sharon she sits at the front desk sometimes she works and sometimes she doesn't want to be bothered... approach at you own risk!

***If you call in to make payments they will not always answer the phone DURING OFFICE HOURS and you will be charged a late fee***

3
★★★☆☆

I've been attending this facility since 2006. When i first started they were NICE and pleasant after I signed the contract things changed for the worst. There are some individuals there who are extremely rude! According to the staff I will not and can not use my military discount because it wasn't noted at the time I signed the contract- nor can I use my personal insurance to apply to the final balance. If you go there you will have to SETTLE or Buy out your contract! Dr. A herself is very nice she will go out of her way to start a conversation with you however that can lead to awkardness- but she gets points any way. Her staff is mainly the problem. Also it must be noted that all of the dental assistants are not mean but most of them are!

One good thing about WGO (west ga ortho) they can help you to obtain braces for an affordable prIce.

This place is like the lottery, you may get a kind dental assistance or you may not!

Be aware of Sharon she sits at the front desk sometimes she works and sometimes she doesn't want to be bothered... approach at you own risk!

***If you call in to make payments they will not always answer the phone DURING OFFICE HOURS and you will be charged a late fee***

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I am not impressed. My dentist tried to talk me out of using them but for ins reasons I didn't have another choice. I have been a patient there for 2 1/2 years now and was told that I would be getting fitted for my retainer last month, meanwhile I had a cleaning appt with my dentist, he pointed out numerous things that my orthodontist needed to do or they would cause me a great deal of problems if they were not fixed prior to getting my braces removed. Dr A nor Dr Chin had addressed any of these issues. The office manager is very rude and has no customer service skills. There is a huge turn over with the techs and each time I ended up with a new one their inexperience was very obvious.

1
★☆☆☆☆

I am not impressed. My dentist tried to talk me out of using them but for ins reasons I didn't have another choice. I have been a patient there for 2 1/2 years now and was told that I would be getting fitted for my retainer last month, meanwhile I had a cleaning appt with my dentist, he pointed out numerous things that my orthodontist needed to do or they would cause me a great deal of problems if they were not fixed prior to getting my braces removed. Dr A nor Dr Chin had addressed any of these issues. The office manager is very rude and has no customer service skills. There is a huge turn over with the techs and each time I ended up with a new one their inexperience was very obvious.

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I know about 10 families who absolutely adore Dr. A and her staff. They tell me that her services are second to none and she is willing to work with any family concerning financial matters. I am terrified of dentists but based on my co-workers recommendations, I am going to schedule an appointment with Dr. Augustine's dental practice. I will tell you how it goes.... and based on all the recommendations I am going to give this practice three stars for now......

3
★★★☆☆

I know about 10 families who absolutely adore Dr. A and her staff. They tell me that her services are second to none and she is willing to work with any family concerning financial matters. I am terrified of dentists but based on my co-workers recommendations, I am going to schedule an appointment with Dr. Augustine's dental practice. I will tell you how it goes.... and based on all the recommendations I am going to give this practice three stars for now......

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My daughter has been going to Dr. Augustine for over two and half years. The office staff broke two crowns off that had to be replaced at my expense by another dentist. My daughter is scared to go back now I have been told I must pay $200.00 to have the braces removed. My child is in a great deal of pain and Dr. Augusine could care less.

3
★★★☆☆

My daughter has been going to Dr. Augustine for over two and half years. The office staff broke two crowns off that had to be replaced at my expense by another dentist. My daughter is scared to go back now I have been told I must pay $200.00 to have the braces removed. My child is in a great deal of pain and Dr. Augusine could care less.

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0 out of 1 people found this review helpful.

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My daughter goes to Dr A and I have been very impressed. She is professional and caring and not at all intimidating for my 7 year old. She is reasonably priced and willing to work with us financially. highly recommended!!

5
★★★★★

My daughter goes to Dr A and I have been very impressed. She is professional and caring and not at all intimidating for my 7 year old. She is reasonably priced and willing to work with us financially. highly recommended!!

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