Honestly, I was a little turned off when I first entered. It is NOT a spa atmosphere. I don't know if this is a good or bad thing (maybe they're smarter than their competition). However, you do get great service and beware, the ladies are great saleswomen.
Background: I had just given birth to our only child, through a risky pregnancy, which resulted in our near financial ruin. My husband bought me one of their introductory offer packs b/c he worked in the same business complex and was willing to sacrifice his lunch for a week to bring me joy. It was kind-of like a buy-one, get-one offer that seemed pretty generous. However, when I got in there and they started working on me, I forgot my budget. My technician treated me with grace and respect, even when I had to use two credit cards to cover the charges. I may have left broke, but I felt good about myself and received a great treatment.
With that said, the facial was worth every penny and they deserve your business. If I had known how bad my skin was before, I might have been too embarrassed to "show my face" or allow my technician (forgive me, I forget her name) to even bother. My experience was awesome, gentle, informative, professional, and much more. You should go.