Lance's Jewelry

★★★★☆
  • 1705 Market Pl Blvd

    Cumming, GA 30041

    Map & Directions
  • 770-781-5500

About Lance's Jewelry

Hours
Mon - Fri, 10am - 6pm; Sat, 10am - 5pm; Sun, closed

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I inherited my late sister??s watch but I had the issue of it being too small. I took it to several mall stores but they all told me the links were no longer available. Then I took it to Lance??s when I explained the situation and how sentimental the watch was to me, the watch guy worked for 4 months tracking down links. Sure enough, he got them. I??m sure that the amount of work he put into finding them wasn??t?? worth how much the links cost, but it showed me how much they care. Lance??s Jewelry by far exceeded my expectations. I??ve long shopped at different mall stores always looking for the best deal, never realizing how much service matters!
Lance??s Jewelry understands the value of family and will always be my family??s jeweler.

5
★★★★★

I inherited my late sister??s watch but I had the issue of it being too small. I took it to several mall stores but they all told me the links were no longer available. Then I took it to Lance??s when I explained the situation and how sentimental the watch was to me, the watch guy worked for 4 months tracking down links. Sure enough, he got them. I??m sure that the amount of work he put into finding them wasn??t?? worth how much the links cost, but it showed me how much they care. Lance??s Jewelry by far exceeded my expectations. I??ve long shopped at different mall stores always looking for the best deal, never realizing how much service matters!
Lance??s Jewelry understands the value of family and will always be my family??s jeweler.

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Lance??s Jewelry is FANTASTIC!
I have shopped there for past 10 years and ALWAYS been pleased w/ both the quality of the jewelry and the price. Their staff is so friendly and helpful and goes over and above to help. Also, I had a custom ring made there 2 years ago, and WOW! It turned out better than I ever dreamed! I??m so confused by the other negative reviews. I??ve only ever had exceptional experiences there! Lance??s Jewelry is the only place I will shop, and I tell everyone I know to go there! They also have a line there called ??Pearls Rock? that is so cool + Funky. Lance??s is the only place you can buy it. I purchased a necklace to wear with my business suits + get stopped every time I wear it by people admiring it. Thank you, Lance??s Jewelry, for providing such great jewelry, value + customer service. I??m a customer for life!

5
★★★★★

Lance??s Jewelry is FANTASTIC!
I have shopped there for past 10 years and ALWAYS been pleased w/ both the quality of the jewelry and the price. Their staff is so friendly and helpful and goes over and above to help. Also, I had a custom ring made there 2 years ago, and WOW! It turned out better than I ever dreamed! I??m so confused by the other negative reviews. I??ve only ever had exceptional experiences there! Lance??s Jewelry is the only place I will shop, and I tell everyone I know to go there! They also have a line there called ??Pearls Rock? that is so cool + Funky. Lance??s is the only place you can buy it. I purchased a necklace to wear with my business suits + get stopped every time I wear it by people admiring it. Thank you, Lance??s Jewelry, for providing such great jewelry, value + customer service. I??m a customer for life!

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My family and I have been customer of Lance??s Jewelry since I was a small child. I am 31 now and Lance??s Jewelry is the only place I go and trust. I am a native of Forsyth County and I KNOW that this is the only place to buy from and have my repairs done. I have used most of their services from custom work, watch repair, engraving, appraisals, and jewelry repair. I have never had a problem and have always been very happy. My husband bought my engagement and wedding rings there; as well as every Christmas, Birthday, Anniversary, and gifts in between. They are top notch at all they do. Their sales staff is very courteous and knowledgeable. No questions asked, I would definitely recommend this jewelry store to any newcomer or local-any day of the week.

5
★★★★★

My family and I have been customer of Lance??s Jewelry since I was a small child. I am 31 now and Lance??s Jewelry is the only place I go and trust. I am a native of Forsyth County and I KNOW that this is the only place to buy from and have my repairs done. I have used most of their services from custom work, watch repair, engraving, appraisals, and jewelry repair. I have never had a problem and have always been very happy. My husband bought my engagement and wedding rings there; as well as every Christmas, Birthday, Anniversary, and gifts in between. They are top notch at all they do. Their sales staff is very courteous and knowledgeable. No questions asked, I would definitely recommend this jewelry store to any newcomer or local-any day of the week.

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Wonderful Jeweler, great eye for detail and custom jewelry, warm open friendly environment.

5
★★★★★

Wonderful Jeweler, great eye for detail and custom jewelry, warm open friendly environment.

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Don??t believe the bad reviews you read, a few bad apples can really spoil the bunch. Lance has thousands of satisfied customers and he??s been in business for over 20 years. You don??t stay in business for that long without providing exceptional customer service. Lance really works hard to make his customers happy and provide a positive experience to anyone who visits his store. If you??re looking for a jeweler in Cumming, go see Lance; you won??t be disappointed.

5
★★★★★

Don??t believe the bad reviews you read, a few bad apples can really spoil the bunch. Lance has thousands of satisfied customers and he??s been in business for over 20 years. You don??t stay in business for that long without providing exceptional customer service. Lance really works hard to make his customers happy and provide a positive experience to anyone who visits his store. If you??re looking for a jeweler in Cumming, go see Lance; you won??t be disappointed.

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Lance??s Jewelry is the only jeweler I trust. Their customer service is great and they really go the extra mile to please their customers. Don??t waste your time with another jeweler; go to Lance first. You??ll be happy you did.

5
★★★★★

Lance??s Jewelry is the only jeweler I trust. Their customer service is great and they really go the extra mile to please their customers. Don??t waste your time with another jeweler; go to Lance first. You??ll be happy you did.

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Just had my first visit to Lances Jewelry; I meet the owner, Lance, at Petco during a dog adoption. Come to find out he is also the President of the Humane Society of Forsyth Co. Lance was friendly and we spoke for a few minutes about the Humane Society. I mentioned to Lance that I had some old jewelry to repair and he suggested I bring it in to have it looked at, so I did. Tripp, the salesman, was very nice and helpful with my repairs. I had a broken necklace that I dropped off and they repaired my broken watch pins and battery while I waited. The store was very clean and they have a large selection of new jewelry in the showcases. Overall the experience was very pleasant and I would surly recommend Lance??s to a friend.

5
★★★★★

Just had my first visit to Lances Jewelry; I meet the owner, Lance, at Petco during a dog adoption. Come to find out he is also the President of the Humane Society of Forsyth Co. Lance was friendly and we spoke for a few minutes about the Humane Society. I mentioned to Lance that I had some old jewelry to repair and he suggested I bring it in to have it looked at, so I did. Tripp, the salesman, was very nice and helpful with my repairs. I had a broken necklace that I dropped off and they repaired my broken watch pins and battery while I waited. The store was very clean and they have a large selection of new jewelry in the showcases. Overall the experience was very pleasant and I would surly recommend Lance??s to a friend.

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For many years now Lance??s Jewelry has taken care of all my jewelry needs. From birthdays to anniversaries and even mother??s day, Lance has always taken care of me with a great selection and affordable prices. I have had a couple of watch batteries replaced without any problems. Recently, I purchased a new Bulova watch from Lance and they have a great selection of Bulova watches to choose from; all the new styles. Lance is a great jeweler and I enjoy every trip to the store.

5
★★★★★

For many years now Lance??s Jewelry has taken care of all my jewelry needs. From birthdays to anniversaries and even mother??s day, Lance has always taken care of me with a great selection and affordable prices. I have had a couple of watch batteries replaced without any problems. Recently, I purchased a new Bulova watch from Lance and they have a great selection of Bulova watches to choose from; all the new styles. Lance is a great jeweler and I enjoy every trip to the store.

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My family has used Lance??s jewelry for over 20 years now. I had my engagement ring made there; my sister also had her engagement ring made by Lance. For my parent??s 40th anniversary, my Dad had my Mothers engagement ring redesigned by Lance personally, and he used the original stones that my father gave her 40 years ago. The craftsmanship is always top notch and the customer service is impeccable. Lance has treated us great and we??re always very happy with the experience. My sister and I grew up with Lance??s Jewelry and we look forward to continuing the relationship for many years.

5
★★★★★

My family has used Lance??s jewelry for over 20 years now. I had my engagement ring made there; my sister also had her engagement ring made by Lance. For my parent??s 40th anniversary, my Dad had my Mothers engagement ring redesigned by Lance personally, and he used the original stones that my father gave her 40 years ago. The craftsmanship is always top notch and the customer service is impeccable. Lance has treated us great and we??re always very happy with the experience. My sister and I grew up with Lance??s Jewelry and we look forward to continuing the relationship for many years.

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Just moved to Cumming this year and needed to have a watch repaired. A friend recommended Lance??s jewelry for the repair so I thought I would give them a shot. What a surprise, the staff was friendly and knowledgeable and the watch was repaired within a week or so. They also have a great selection of new jewelry to choose from; I even got a new pair of diamond stud earrings for a great price. I would definitely refer Lance??s jewelry to anyone around the Cumming area.

5
★★★★★

Just moved to Cumming this year and needed to have a watch repaired. A friend recommended Lance??s jewelry for the repair so I thought I would give them a shot. What a surprise, the staff was friendly and knowledgeable and the watch was repaired within a week or so. They also have a great selection of new jewelry to choose from; I even got a new pair of diamond stud earrings for a great price. I would definitely refer Lance??s jewelry to anyone around the Cumming area.

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I have done business at Lance??s jewelry for over 10 years now and I wouldn??t trust anyone else with my jewelry. Many times I have taken my antique jewelry and family heirlooms to Lances for repair and he has always taken great care to protect and inform me about the risks involved when working with such delicate pieces. Many times I felt anxious about leaving jewelry with such great sentimental value, but Lance and his staff are knowledgeable and his jeweler has always done an amazing job with all my repairs. Lance even designed a one of a kind custom engagement ring for me. If you??re looking for a jeweler in Cumming, GA Lance is the only one I would recommend. Nobody is better when it comes to jewelry design, repair, or has better customer service than Lance??s.

5
★★★★★

I have done business at Lance??s jewelry for over 10 years now and I wouldn??t trust anyone else with my jewelry. Many times I have taken my antique jewelry and family heirlooms to Lances for repair and he has always taken great care to protect and inform me about the risks involved when working with such delicate pieces. Many times I felt anxious about leaving jewelry with such great sentimental value, but Lance and his staff are knowledgeable and his jeweler has always done an amazing job with all my repairs. Lance even designed a one of a kind custom engagement ring for me. If you??re looking for a jeweler in Cumming, GA Lance is the only one I would recommend. Nobody is better when it comes to jewelry design, repair, or has better customer service than Lance??s.

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I recently dropped off some loose stones to Lance??s Jewelry that belong to my sister-in-law. My sister-in-law wanted to have a necklace charm made out of the stones that belonged to her late mother. Lance personally worked with me to design a one of a kind necklace charm. Lance added a few additional stone for symmetry and within a couple of weeks my sister-in-law received a charm valued around 15K retail for only a fraction of that cost. The look on my sister-in-laws face was priceless, she was blown away. She could not believe that the charm was made from the same set of loose stones that she initially provided. By arranging the stones into a different configuration, and adding a few extra stones, Lance created a charm like no other that I??ve ever seen, stunning is the only way to describe it. Lance and his staff are wonderful; I can??t say enough good things about them. They are professional, courteous, and very knowledgeable when it comes to designing and creating a piece of custom jewelry. Lance has been my jeweler for many years and he has always gone above and beyond my expectations. My sister-in-law lives out of state, but she has already sent more jewelry to be repaired because she was so impressed after her first experience with Lance. After seeing my sister-in-law??s charm, some of the girls in her office now want to send their loose stone to Lance so he can create new pieces for them as well. It??s always been a great experience doing business with Lance and I would highly recommend him to anyone in need of new jewelry, jewelry repair, or custom jewelry design.

5
★★★★★

I recently dropped off some loose stones to Lance??s Jewelry that belong to my sister-in-law. My sister-in-law wanted to have a necklace charm made out of the stones that belonged to her late mother. Lance personally worked with me to design a one of a kind necklace charm. Lance added a few additional stone for symmetry and within a couple of weeks my sister-in-law received a charm valued around 15K retail for only a fraction of that cost. The look on my sister-in-laws face was priceless, she was blown away. She could not believe that the charm was made from the same set of loose stones that she initially provided. By arranging the stones into a different configuration, and adding a few extra stones, Lance created a charm like no other that I??ve ever seen, stunning is the only way to describe it. Lance and his staff are wonderful; I can??t say enough good things about them. They are professional, courteous, and very knowledgeable when it comes to designing and creating a piece of custom jewelry. Lance has been my jeweler for many years and he has always gone above and beyond my expectations. My sister-in-law lives out of state, but she has already sent more jewelry to be repaired because she was so impressed after her first experience with Lance. After seeing my sister-in-law??s charm, some of the girls in her office now want to send their loose stone to Lance so he can create new pieces for them as well. It??s always been a great experience doing business with Lance and I would highly recommend him to anyone in need of new jewelry, jewelry repair, or custom jewelry design.

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I recently dropped off some loose stones to Lances Jewelry that belong to my sister-in-law. My sister-in-law wanted to have a necklace charm made out of the stones that belonged to her late mother. Lance personally worked with me to

3
★★★★★

I recently dropped off some loose stones to Lances Jewelry that belong to my sister-in-law. My sister-in-law wanted to have a necklace charm made out of the stones that belonged to her late mother. Lance personally worked with me to

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I bought a wedding set from their and has had multiple problems with it. I took it to another jeweler and they showed me where it had been sized more than once and how it had been tipped on some stones and some stones didn't match. Basically the jeweler told me it was a used wedding set I bought. Don't buy from them they sold me used jewelry as new. Why would some one lie like that. That is horrible to do. I'll never go back and I will tell everyone that thinks about going not to go.

1
★☆☆☆☆

I bought a wedding set from their and has had multiple problems with it. I took it to another jeweler and they showed me where it had been sized more than once and how it had been tipped on some stones and some stones didn't match. Basically the jeweler told me it was a used wedding set I bought. Don't buy from them they sold me used jewelry as new. Why would some one lie like that. That is horrible to do. I'll never go back and I will tell everyone that thinks about going not to go.

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I bought my wife a $400 pendent for her birthday and it had a rope necklace with an odd clasp on it. First time she wore it after about 3 minutes the clasp opened up and it fell to the floor and now has a big chip. She took it back and they were going to check with the manufacturer about what they can do, that was two weeks ago. I just called and got a good story, and was told to wait for their call. Thankfully I paid with my AmEx and they are great about disputing a charge.

1
★☆☆☆☆

I bought my wife a $400 pendent for her birthday and it had a rope necklace with an odd clasp on it. First time she wore it after about 3 minutes the clasp opened up and it fell to the floor and now has a big chip. She took it back and they were going to check with the manufacturer about what they can do, that was two weeks ago. I just called and got a good story, and was told to wait for their call. Thankfully I paid with my AmEx and they are great about disputing a charge.

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I recently visited Lance's Jewelry to purchase a Chamilia bracelet. I spoke with Charlene, who was super sweet. I came in prepared with what I wanted, a bangle bracelet and I wanted to pick out some charms for the bracelet. She warned me of the problems people had in the past with the bracelet, but I assured her I'm not one to change the charms so I shouldn't have a problem with the end breaking. She had warned me that customers had problems in the past. They didn't have the bangle in stock, so she would have to order it. She helped me pick out the charms for my bracelet. She informed me that I could pay for the charms and take them with me and pay for the bracelet when it arrived. I told her that would be fine and asked her if she could hold on to the charms until the bracelet came in, which she did.

While I was there, I dropped off my husband's chain to have the clasp fixed. Due to it being around July 4th, I was informed it would take a few extra days. They took down my information and I was told I could pay for it when I picked it up.

Charlene called me a little more than a week informing me my bracelet was in stock. When I came in that afternoon to pick up my order, I dealt with Janet. She made sure I was happy with my Chamilia order before she boxed everything back up. Besides the bangle bracelet, I had ordered a pair of earrings, which I had charms for at home. I also mentioned I had a repair, which she personally checked to ensure it was working perfectly.

On my way out, I spoke with Charlene who was now available (she had a customer when I walked in). She asked me if I loved the bracelet and she mentioned that due to my purchase, she may give that particular bangle bracelet another try.

I will definitely come back to Lance's Jewelry for my future jewelry purchases. The staff was friendly and helpful. They take their time with a customer, which is a nice touch. They are extremely helpful and very knowledgeable.

5
★★★★★

I recently visited Lance's Jewelry to purchase a Chamilia bracelet. I spoke with Charlene, who was super sweet. I came in prepared with what I wanted, a bangle bracelet and I wanted to pick out some charms for the bracelet. She warned me of the problems people had in the past with the bracelet, but I assured her I'm not one to change the charms so I shouldn't have a problem with the end breaking. She had warned me that customers had problems in the past. They didn't have the bangle in stock, so she would have to order it. She helped me pick out the charms for my bracelet. She informed me that I could pay for the charms and take them with me and pay for the bracelet when it arrived. I told her that would be fine and asked her if she could hold on to the charms until the bracelet came in, which she did.

While I was there, I dropped off my husband's chain to have the clasp fixed. Due to it being around July 4th, I was informed it would take a few extra days. They took down my information and I was told I could pay for it when I picked it up.

Charlene called me a little more than a week informing me my bracelet was in stock. When I came in that afternoon to pick up my order, I dealt with Janet. She made sure I was happy with my Chamilia order before she boxed everything back up. Besides the bangle bracelet, I had ordered a pair of earrings, which I had charms for at home. I also mentioned I had a repair, which she personally checked to ensure it was working perfectly.

On my way out, I spoke with Charlene who was now available (she had a customer when I walked in). She asked me if I loved the bracelet and she mentioned that due to my purchase, she may give that particular bangle bracelet another try.

I will definitely come back to Lance's Jewelry for my future jewelry purchases. The staff was friendly and helpful. They take their time with a customer, which is a nice touch. They are extremely helpful and very knowledgeable.

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DO NOT GET REPAIRS done here!!
I took a pair of earrings in to have the posts replaced. They wanted me to pay in advance for the work, which I did. The earrings were supposed to be ready in a week; they called me TWICE to delay for more time. When I picked them up, the work was crudely done and I couldn't even put them in my ears!! I had to have them re-done elsewhere! The owner and service staff of this store are so kind - but they definitely need a new repair person!!
Spring - 2011

1
★☆☆☆☆

DO NOT GET REPAIRS done here!!
I took a pair of earrings in to have the posts replaced. They wanted me to pay in advance for the work, which I did. The earrings were supposed to be ready in a week; they called me TWICE to delay for more time. When I picked them up, the work was crudely done and I couldn't even put them in my ears!! I had to have them re-done elsewhere! The owner and service staff of this store are so kind - but they definitely need a new repair person!!
Spring - 2011

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0 out of 1 people found this review helpful.

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*DO NOT EVER GO TO LANCE'S JEWELERY!*
I took in my very real,very expensive, VERY special to me, engagement ring to be fitted down a size. I paid 40 dollars to get it sized, left it there overnight, and the next day I got it back, it started turning colors, it was chipped in 4 different places, some of the diamonds were missing, and one diamond was replaced with a peice of metal. The diamonds aren't shiny, the ring has lost it's color, and I'm not even sure they gave me the same ring back.

Thanks to you Lance's jewelery, now the police are involved.
DO NOT TRUST THEM WITH YOUR JEWLERY.

1
★☆☆☆☆

*DO NOT EVER GO TO LANCE'S JEWELERY!*
I took in my very real,very expensive, VERY special to me, engagement ring to be fitted down a size. I paid 40 dollars to get it sized, left it there overnight, and the next day I got it back, it started turning colors, it was chipped in 4 different places, some of the diamonds were missing, and one diamond was replaced with a peice of metal. The diamonds aren't shiny, the ring has lost it's color, and I'm not even sure they gave me the same ring back.

Thanks to you Lance's jewelery, now the police are involved.
DO NOT TRUST THEM WITH YOUR JEWLERY.

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0 out of 1 people found this review helpful.

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We have taken in MANY watches for both repair and new batteries, as we collect watches. We have always had a great experience with the folks at Lances, our batteries have always lasted and the repairs were mostly done while we waited. We highly recommend them, they are always friendly and professional.

5
★★★★★

We have taken in MANY watches for both repair and new batteries, as we collect watches. We have always had a great experience with the folks at Lances, our batteries have always lasted and the repairs were mostly done while we waited. We highly recommend them, they are always friendly and professional.

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1 out of 1 people found this review helpful.

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I took 2 watches to Lance's to have the batteries replaced. I could have done it myself but I thought I'd let a "pro" take care of it. The watch I wear daily stopped working after about a week. I removed the back and saw how the battery was replaced: Rather than removing the battery bracket (which requires a very small screwdriver and magnification) they had just bent it up so they could get the old battery out, replaced the battery, and replaced the back on the watch. I knew this was the case because when I removed the back the battery bracket sprang upward. This caused the battery to lose contact and it stopped working. The second watch stopped working also. These were not particularly expensive watches but that's not the point - I wanted this to be done properly by a professional. While I was there I did buy some other jewelry - the sales lady was very nice and I was happy with the purchase. But the watch incident turned me off and now I am searching for a jeweler whom I can trust.

2
★★☆☆☆

I took 2 watches to Lance's to have the batteries replaced. I could have done it myself but I thought I'd let a "pro" take care of it. The watch I wear daily stopped working after about a week. I removed the back and saw how the battery was replaced: Rather than removing the battery bracket (which requires a very small screwdriver and magnification) they had just bent it up so they could get the old battery out, replaced the battery, and replaced the back on the watch. I knew this was the case because when I removed the back the battery bracket sprang upward. This caused the battery to lose contact and it stopped working. The second watch stopped working also. These were not particularly expensive watches but that's not the point - I wanted this to be done properly by a professional. While I was there I did buy some other jewelry - the sales lady was very nice and I was happy with the purchase. But the watch incident turned me off and now I am searching for a jeweler whom I can trust.

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This place is a total rip off ! They sell low quality jewelry and won't stand behind their products. Bought a diamong tennis bracelet and it kept breaking, so I decided to trade up for another style. They would not stand behind their word that they would use the full purchase price towards the newer bracelet. I finally had to sell the bracelet for scrap gold, and got $100 and paid $1200. Never never will I go back and I tell everyone I know to stay away.

1
★☆☆☆☆

This place is a total rip off ! They sell low quality jewelry and won't stand behind their products. Bought a diamong tennis bracelet and it kept breaking, so I decided to trade up for another style. They would not stand behind their word that they would use the full purchase price towards the newer bracelet. I finally had to sell the bracelet for scrap gold, and got $100 and paid $1200. Never never will I go back and I tell everyone I know to stay away.

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stay away from this place,brought a watch in for battery and sizing and they could not get the back of watch on, had to send it out. they called said watch was ready, went to pick up, watch was all scratched up, watch was not sized, wanted me to pay before i even checked it out. all they wanted to do is argue with me. they cannot deal with top notch watches. this place deals with junk, and sells junk. this is not the first bad time i have had with them, but it is the last......some time later in the day the owner called me, i told him what had happened, he said that raymond weil watches have a seal on them and they are hard to seal back. I asked him then why if they could not handle this job why did they take it, and tell me it would be done the next day, then proceed to butcher the back of the watch trying to do a job they could not handle, he told me i had an attitude problem, and to go somewhere else....don't worry, I'm gone.....and so should all who thinks of going into this five & dime store......

1
★☆☆☆☆

stay away from this place,brought a watch in for battery and sizing and they could not get the back of watch on, had to send it out. they called said watch was ready, went to pick up, watch was all scratched up, watch was not sized, wanted me to pay before i even checked it out. all they wanted to do is argue with me. they cannot deal with top notch watches. this place deals with junk, and sells junk. this is not the first bad time i have had with them, but it is the last......some time later in the day the owner called me, i told him what had happened, he said that raymond weil watches have a seal on them and they are hard to seal back. I asked him then why if they could not handle this job why did they take it, and tell me it would be done the next day, then proceed to butcher the back of the watch trying to do a job they could not handle, he told me i had an attitude problem, and to go somewhere else....don't worry, I'm gone.....and so should all who thinks of going into this five & dime store......

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1 out of 2 people found this review helpful.

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I have been doing business with Lance White for more years than I would like to admit. All of my experiences have been most satisfactory. His staff is professional, and know their business. He has a wide selection of merchandise for every price range...and, if you don't see exactly what you want he will either get it or make it.
The quality of the custom work is above reproach. He has made several things for me and each has been a work of art and perfect. I am a retired antique and estate jewelry dealer; therefore, my experience with jewelers in the greater Atlanta area is stronger than most. One could not ask for a better experience than doing business with these people. Diana K Davidson

2
★★★★★

I have been doing business with Lance White for more years than I would like to admit. All of my experiences have been most satisfactory. His staff is professional, and know their business. He has a wide selection of merchandise for every price range...and, if you don't see exactly what you want he will either get it or make it.
The quality of the custom work is above reproach. He has made several things for me and each has been a work of art and perfect. I am a retired antique and estate jewelry dealer; therefore, my experience with jewelers in the greater Atlanta area is stronger than most. One could not ask for a better experience than doing business with these people. Diana K Davidson

Pros: High integrity, knowledgable & talented staff, great stuff

Cons: There are no cons for Lance's Jewelers

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I brought a necklace into Lance to have a stone replaced and they ruined the chain. It looked as if they put it in a vice and flattened the chain. They insisted it was a cheap chain and put down the quality of the necklace. They did however replace the stone. I have had this necklace for the past 15 years and never had a problem until a stone fell out. They offered to try to fix my chain after they argued with me, but kept insisting it was cheap and not sure what they could do. I just left. It wasn't worth it.
I also brought a watch in for a new battery. They put one in and it cost me $10. The battery lasted 2 weeks.

I brought the necklace to another jeweler and they said
it was a good quality chain and the necklace never should have been treated the way it was.

Go. Go far away from this place a find a better jeweler.

1
★☆☆☆☆

I brought a necklace into Lance to have a stone replaced and they ruined the chain. It looked as if they put it in a vice and flattened the chain. They insisted it was a cheap chain and put down the quality of the necklace. They did however replace the stone. I have had this necklace for the past 15 years and never had a problem until a stone fell out. They offered to try to fix my chain after they argued with me, but kept insisting it was cheap and not sure what they could do. I just left. It wasn't worth it.
I also brought a watch in for a new battery. They put one in and it cost me $10. The battery lasted 2 weeks.

I brought the necklace to another jeweler and they said
it was a good quality chain and the necklace never should have been treated the way it was.

Go. Go far away from this place a find a better jeweler.

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1 out of 2 people found this review helpful.

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My family has been going to Lance's Jewelry for about 20 years now. I purchased my fiancs one and half carat diamond from them and had Lance make a ring to go with it. He made the ring and bands for us. With all totaling a carat weight of 3.25 and a price still under $12,000, he is pretty hard to beat. Lance has an amazing business with lots of experienced and knowledgeable staff members. His selection is one of the best around, and if you don??t see exactly what you are looking for, then he can make you an amazing piece. The staff at Lance??s Jewelry is truly spectacular. They are not pushy like Shane Co. and places of that kind. Lance??s Jewelry truly understands the meaning of ??to each is own?.

As far as the comment from Keely C.: You shouldn??t have taken a Movado to someone who is not a licensed dealer, which is the whole point of being licensed. If you can??t afford to fix a watch like that with a licensed professional, then you shouldn??t have purchased it to begin with. Instead of putting the blame on a jeweler that the watch should not have been taken to, you should probably speak up for your own actions. I am sure that Lance??s would have corrected a mistake if it happens, but only if they are at fault for it. This looks like a clever attempt to get something fixed that you can not afford.

The comment from Laura P. is also just a ridiculous as the comment from Keely C. Obviously you have not been very persistent or firm about the situation, after two months of no resolution, most people would have taken alternative routes to get their possessions. Like Keely C. said ??mistakes happen?.

Lance's Jewelry is truly an amazing place. My family and I will continue to give them 100% of our business for years to come!

5
★★★★★

My family has been going to Lance's Jewelry for about 20 years now. I purchased my fiancs one and half carat diamond from them and had Lance make a ring to go with it. He made the ring and bands for us. With all totaling a carat weight of 3.25 and a price still under $12,000, he is pretty hard to beat. Lance has an amazing business with lots of experienced and knowledgeable staff members. His selection is one of the best around, and if you don??t see exactly what you are looking for, then he can make you an amazing piece. The staff at Lance??s Jewelry is truly spectacular. They are not pushy like Shane Co. and places of that kind. Lance??s Jewelry truly understands the meaning of ??to each is own?.

As far as the comment from Keely C.: You shouldn??t have taken a Movado to someone who is not a licensed dealer, which is the whole point of being licensed. If you can??t afford to fix a watch like that with a licensed professional, then you shouldn??t have purchased it to begin with. Instead of putting the blame on a jeweler that the watch should not have been taken to, you should probably speak up for your own actions. I am sure that Lance??s would have corrected a mistake if it happens, but only if they are at fault for it. This looks like a clever attempt to get something fixed that you can not afford.

The comment from Laura P. is also just a ridiculous as the comment from Keely C. Obviously you have not been very persistent or firm about the situation, after two months of no resolution, most people would have taken alternative routes to get their possessions. Like Keely C. said ??mistakes happen?.

Lance's Jewelry is truly an amazing place. My family and I will continue to give them 100% of our business for years to come!

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0 out of 1 people found this review helpful.

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My family has been going to Lance's Jewelry for about 20 years now. I purchased my fiancs one and half carat diamond from them and had Lance make a ring to go with it. He made the ring and bands for us. With all totaling a carat weight of 3.25 and a price still under $12,000, he is pretty hard to beat. Lance has an amazing business with lots of experienced and knowledgeable staff members. His selection is one of the best around, and if you don??t see exactly what you are looking for, then he can make you an amazing piece. The staff at Lance??s Jewelry is truly spectacular. They are not pushy like Shane Co. and places of that kind. Lance??s Jewelry truly understands the meaning of ??to each is own?.

As far as the comment from Keely C.: You shouldn??t have taken a Movado to someone who is not a licensed dealer, which is the whole point of being licensed. If you can??t afford to fix a watch like with a licensed professional, then you shouldn??t have purchased it to begin with. Instead of putting the blame on a jeweler that the watch should not have been taken to, you should probably speak up for your own actions. I am sure that Lance??s would have corrected a mistake if it happens, but only if they are at fault for it. This looks like a clever attempt to get something fixed that you can not afford.

The comment from Laura P. is also just a ridiculous as the comment from Keely C. Obviously you have not been very persistent or firm about the situation, after two months of no resolution, most people would have took alternative routes to get their possessions. Like Keely C. said ??mistakes happen?.

Lance's Jewelry is truly an amazing place. My family and I will continue to give them 100% of our business for years to come!

2
★★★★★

My family has been going to Lance's Jewelry for about 20 years now. I purchased my fiancs one and half carat diamond from them and had Lance make a ring to go with it. He made the ring and bands for us. With all totaling a carat weight of 3.25 and a price still under $12,000, he is pretty hard to beat. Lance has an amazing business with lots of experienced and knowledgeable staff members. His selection is one of the best around, and if you don??t see exactly what you are looking for, then he can make you an amazing piece. The staff at Lance??s Jewelry is truly spectacular. They are not pushy like Shane Co. and places of that kind. Lance??s Jewelry truly understands the meaning of ??to each is own?.

As far as the comment from Keely C.: You shouldn??t have taken a Movado to someone who is not a licensed dealer, which is the whole point of being licensed. If you can??t afford to fix a watch like with a licensed professional, then you shouldn??t have purchased it to begin with. Instead of putting the blame on a jeweler that the watch should not have been taken to, you should probably speak up for your own actions. I am sure that Lance??s would have corrected a mistake if it happens, but only if they are at fault for it. This looks like a clever attempt to get something fixed that you can not afford.

The comment from Laura P. is also just a ridiculous as the comment from Keely C. Obviously you have not been very persistent or firm about the situation, after two months of no resolution, most people would have took alternative routes to get their possessions. Like Keely C. said ??mistakes happen?.

Lance's Jewelry is truly an amazing place. My family and I will continue to give them 100% of our business for years to come!

Pros: Great selection, helpful staff, amazing prices!

Cons: None...

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Because they are not a licensed Movado Dealer, LANCE"S JEWELERS VOIDED MY WARRANTY WITH MOVADO BY TAMPERING WITH MY WATCH AND IN THE PROCESS RUINED THE MOVEMENT, FACE, AND BACK OF THE WATCH. MY HUSBAND ONLY WORE IT ONCE, AND THAT WAS FOR OUR WEDDING DAY. THIS PLACE IS A PATHETIC EXCUSE FOR CUSTOMER SERVICE AND CUSTOMER ADVOCACY.
It is also evident that when they are given the opportunity to correct a mistake, because mistakes happen, they won't even attempt, but instead try to put the blame on the customer.

1
★☆☆☆☆

Because they are not a licensed Movado Dealer, LANCE"S JEWELERS VOIDED MY WARRANTY WITH MOVADO BY TAMPERING WITH MY WATCH AND IN THE PROCESS RUINED THE MOVEMENT, FACE, AND BACK OF THE WATCH. MY HUSBAND ONLY WORE IT ONCE, AND THAT WAS FOR OUR WEDDING DAY. THIS PLACE IS A PATHETIC EXCUSE FOR CUSTOMER SERVICE AND CUSTOMER ADVOCACY.
It is also evident that when they are given the opportunity to correct a mistake, because mistakes happen, they won't even attempt, but instead try to put the blame on the customer.

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1 out of 1 people found this review helpful.

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My jewelry was dropped off for repair at Lance Jewelry in Cumming and when we called to check on it they were unable to find it. Later they said they think they either sold it on Ebay or melted it down as scrap gold! Now we've spent over two months stopping by and calling frequently with no resolution. They've shown no concern-like it's not a big deal.

1
★☆☆☆☆

My jewelry was dropped off for repair at Lance Jewelry in Cumming and when we called to check on it they were unable to find it. Later they said they think they either sold it on Ebay or melted it down as scrap gold! Now we've spent over two months stopping by and calling frequently with no resolution. They've shown no concern-like it's not a big deal.

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I just love going to Lance's jewelry store in Cumming. Last time I was there I treated my self to diamond hoop earrings and I always get compliments when I wear them. The staff is always so helpful and the prices cannot be beat.

5
★★★★★

I just love going to Lance's jewelry store in Cumming. Last time I was there I treated my self to diamond hoop earrings and I always get compliments when I wear them. The staff is always so helpful and the prices cannot be beat.

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0 out of 1 people found this review helpful.

Review Partner
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Good: Have used Lances Jewelry before, and this time was another exceptional experience. I called at 8:30 in the morning to see about getting a watch battery replaced. I was expecting to be told a time when they opened, but instead was

2
★★★★★

Good: Have used Lances Jewelry before, and this time was another exceptional experience. I called at 8:30 in the morning to see about getting a watch battery replaced. I was expecting to be told a time when they opened, but instead was

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As a retired antique and estate jewelry dealer, I still do a tremendous amount of business with Lance and his knowledgeable staff. Over the decades he has designed jewelry for me and my clients, remade jewelry, and literally found some

2
★★★★★

As a retired antique and estate jewelry dealer, I still do a tremendous amount of business with Lance and his knowledgeable staff. Over the decades he has designed jewelry for me and my clients, remade jewelry, and literally found some

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The worst part of the story happens to be, now, since I was lied to in the beginning about them being a licensed Movado dealer, and THEY WERE/ARE NOT....I have to pay out of pocket $200.00 to Movado to have them fix my watch that only

0
★☆☆☆☆

The worst part of the story happens to be, now, since I was lied to in the beginning about them being a licensed Movado dealer, and THEY WERE/ARE NOT....I have to pay out of pocket $200.00 to Movado to have them fix my watch that only

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I got my wedding ring designed and made at Lance's. The service and quality was impeccable. I described what I was looking for and they drew pictures for me to choose from. Then after I selected what I wanted, they made a wax mold around

2
★★★★☆

I got my wedding ring designed and made at Lance's. The service and quality was impeccable. I described what I was looking for and they drew pictures for me to choose from. Then after I selected what I wanted, they made a wax mold around

 

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