Sunny Beauty Supply

★★★★★

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I have been patronizing this business for nearly 10 years now. I have always experienced excellent customer service, until today. I arrived at the Fairburn Road location just after 5:00 PM. Upon my arrival I went straight back to the wigs

3
★★★★★

I have been patronizing this business for nearly 10 years now. I have always experienced excellent customer service, until today. I arrived at the Fairburn Road location just after 5:00 PM. Upon my arrival I went straight back to the wigs

.

I've patroned this store for three years, buying pricey hair weaving products and hair,(thousands of dollars by now 3.5 yrs later). I have never been so humiliated in the course of a routine business transaction as I have here! I asked to

3
★★★★★

I've patroned this store for three years, buying pricey hair weaving products and hair,(thousands of dollars by now 3.5 yrs later). I have never been so humiliated in the course of a routine business transaction as I have here! I asked to

.

I have been a customer of Sunny Beauty Supply for four years now and have spent hundreds of dollars there. Today I asked one of the women working there for help because I have recently dyed my hair and wasn't sure what would match. The woman quickly pointed in the general direction of what I was looking for, turned around, and hurried away. I grabbed what I thought was what I needed but when I got it home, I realized it was the wrong color. I knew the policy was once something was opened it isn't returnable but I thought maybe, just maybe, they would make an exception for one of their regulars and do an exchange. I went back to the store just an hour later and not only was I not able to exchange the item but the woman yelled at me that ??it was not her problem? that the item was wrong and that I ??must not know how it works in hair shops.? This created an entirely different situation from what I was originally coming back in for. I understand that the package had been opened, what I don??t understand is why I was treated so poorly. I told the woman I wouldn??t be back in the store again and she again told me that ??it was not her problem? and did not stop making negative remarks until I was out the door. The $30 the store would have lost if they had granted me an exchange has now turned into several hundred because I certainly won??t be back.

1
★☆☆☆☆

I have been a customer of Sunny Beauty Supply for four years now and have spent hundreds of dollars there. Today I asked one of the women working there for help because I have recently dyed my hair and wasn't sure what would match. The woman quickly pointed in the general direction of what I was looking for, turned around, and hurried away. I grabbed what I thought was what I needed but when I got it home, I realized it was the wrong color. I knew the policy was once something was opened it isn't returnable but I thought maybe, just maybe, they would make an exception for one of their regulars and do an exchange. I went back to the store just an hour later and not only was I not able to exchange the item but the woman yelled at me that ??it was not her problem? that the item was wrong and that I ??must not know how it works in hair shops.? This created an entirely different situation from what I was originally coming back in for. I understand that the package had been opened, what I don??t understand is why I was treated so poorly. I told the woman I wouldn??t be back in the store again and she again told me that ??it was not her problem? and did not stop making negative remarks until I was out the door. The $30 the store would have lost if they had granted me an exchange has now turned into several hundred because I certainly won??t be back.

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.

I have been a customer of Sunny Beauty Supply for four years now and have spent hundreds of dollars there. Today I asked one of the women working there for help because I have recently dyed my hair and wasn't sure what would match. The

3
★★★★★

I have been a customer of Sunny Beauty Supply for four years now and have spent hundreds of dollars there. Today I asked one of the women working there for help because I have recently dyed my hair and wasn't sure what would match. The

.

It's amazing how I can go there and find the type of hair I like and was looking for and a good price at that, while there I can get my cosmetics and accessories so it's really helpful to me.

5
★★★★★

It's amazing how I can go there and find the type of hair I like and was looking for and a good price at that, while there I can get my cosmetics and accessories so it's really helpful to me.

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