Tires Plus

★★☆☆☆
The Plus Is In Everything We Do
  • 577 Dekalb Industrial Way

    Decatur, GA 30030

    Map & Directions
  • 404-692-6694

About Tires Plus

Hours
Sunday 9:00 AM-4:00 PM, Monday 7:00 AM-7:00 PM, Tuesday 7:00 AM-7:00 PM, Wednesday 7:00 AM-7:00 PM, Thursday 7:00 AM-7:00 PM, Friday 7:00 AM-7:00 PM, Saturday 7:00 AM-5:00 PM

Automotive

Automotive
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I went to tires plus to have new brakes and rotors put on my 2006 Ford Focus. They finished the job and charged me $340.00. The same day I left there the brakes didn't feel any different, it still took me a long time to stop, loud noises coming from the brakes, it felt like they hadn't done anything. I thought maybe it would take a couple days to notice a big difference as they probably needed time to break in. After a few days nothing happened so I called back to the Tires Plus store and spoke with the manager. He informed me that they probably needed a few more days but that I could bring them in the next day and he would look at them. I took the car there the next morning at 7:00 am. He had one of his employees look at the car and test drive it, it took about an hour and then he said that everything was fine. That the brakes just needed to be cleaned. I left there and again no change in the brakes. I then took my car to get a few other opinions, all people said I needed new brakes. So I called Tires Plus's corparate office and after several hours I was contacted by the district manager in my area. He told me to take my car to a different tires plus, so I did. They rented me a car from enterprise as they said they wouldn't be able to finish the job that day. They called me the next day at 8:21AM telling me that there were new brakes on the car and that they didn't know why another garage would tell me otherwise. I did not agree with what they told me because I saw old brakes with my own eyes. I requested that the district manager contact me again. I received a call from the district manager at 9:17AM and he said the exact same thing, making me feel like a liar. I said I did not agree with him and asked for a refund. They denied my request and said they would call me when they want me to return my rental car and pick up my car. I still want a refund as I feel like I was cheated. I also feel like my life and my family's lives were in danger for riding around with bad brakes. My fiance is pregnant and we have a 3 year old son. We all used this same vehicle daily. This has made me lose faith in people and note this is the only time I have ever filed a complaint. This is not something I usually do.

1
★☆☆☆☆

I went to tires plus to have new brakes and rotors put on my 2006 Ford Focus. They finished the job and charged me $340.00. The same day I left there the brakes didn't feel any different, it still took me a long time to stop, loud noises coming from the brakes, it felt like they hadn't done anything. I thought maybe it would take a couple days to notice a big difference as they probably needed time to break in. After a few days nothing happened so I called back to the Tires Plus store and spoke with the manager. He informed me that they probably needed a few more days but that I could bring them in the next day and he would look at them. I took the car there the next morning at 7:00 am. He had one of his employees look at the car and test drive it, it took about an hour and then he said that everything was fine. That the brakes just needed to be cleaned. I left there and again no change in the brakes. I then took my car to get a few other opinions, all people said I needed new brakes. So I called Tires Plus's corparate office and after several hours I was contacted by the district manager in my area. He told me to take my car to a different tires plus, so I did. They rented me a car from enterprise as they said they wouldn't be able to finish the job that day. They called me the next day at 8:21AM telling me that there were new brakes on the car and that they didn't know why another garage would tell me otherwise. I did not agree with what they told me because I saw old brakes with my own eyes. I requested that the district manager contact me again. I received a call from the district manager at 9:17AM and he said the exact same thing, making me feel like a liar. I said I did not agree with him and asked for a refund. They denied my request and said they would call me when they want me to return my rental car and pick up my car. I still want a refund as I feel like I was cheated. I also feel like my life and my family's lives were in danger for riding around with bad brakes. My fiance is pregnant and we have a 3 year old son. We all used this same vehicle daily. This has made me lose faith in people and note this is the only time I have ever filed a complaint. This is not something I usually do.

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The whole crew at Tires Plus suck. Killed my car and treated me unfairly after many years of taking multiple vehicles to them. Stay away!!!!!!!!!!!!!!

1
★☆☆☆☆

The whole crew at Tires Plus suck. Killed my car and treated me unfairly after many years of taking multiple vehicles to them. Stay away!!!!!!!!!!!!!!

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The guys who work here are great. We go to them for everything. They never try to sell us on things we don't need (and one time even told us that they didn't think a repair was worth what it would cost us). They've even done little things for free for me (like install windshield wiper blades). Plus, there are often great coupons online that they always honor.

5
★★★★★

The guys who work here are great. We go to them for everything. They never try to sell us on things we don't need (and one time even told us that they didn't think a repair was worth what it would cost us). They've even done little things for free for me (like install windshield wiper blades). Plus, there are often great coupons online that they always honor.

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I am a regular customer of Tires Plus in Decatur, GA. I visited the location to have my brakes checked because I was hearing loud noises from my brakes. The mechanic said my brakes would need changing in a couple of months, but they would change the brake pads and bleed the brakes to stop the noise. I paid almost $400 for brake service, and I still hear brake noises when I stop anywhere. I think the service was terrible. I am out of $400 and my brakes are not fixed. Although I am a faithful customer, I will not be returning for any service. I am seeking a new mechanic at this point. I would not recommend this Tire Plus to anyone.

1
★☆☆☆☆

I am a regular customer of Tires Plus in Decatur, GA. I visited the location to have my brakes checked because I was hearing loud noises from my brakes. The mechanic said my brakes would need changing in a couple of months, but they would change the brake pads and bleed the brakes to stop the noise. I paid almost $400 for brake service, and I still hear brake noises when I stop anywhere. I think the service was terrible. I am out of $400 and my brakes are not fixed. Although I am a faithful customer, I will not be returning for any service. I am seeking a new mechanic at this point. I would not recommend this Tire Plus to anyone.

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First they tried to sell me something I didn't need. I went in to ask how much to change the front radius arm bushings. Instead of a quote, they said I needed new shocks which would have cost me $350-400.

I finally convinced them that it was the bushings not the shocks that were the problem. The quote on the bushings and labor was over $400. And they said it would take a day to get the parts.

I went to Performance Exhaust on Lawrenceville Hwy where they got the job done in 3 hours for $285, with year warranty on the work.

PROS: Friendly
CONS: Expensive, Not knowledgeable.

2
★★☆☆☆

First they tried to sell me something I didn't need. I went in to ask how much to change the front radius arm bushings. Instead of a quote, they said I needed new shocks which would have cost me $350-400.

I finally convinced them that it was the bushings not the shocks that were the problem. The quote on the bushings and labor was over $400. And they said it would take a day to get the parts.

I went to Performance Exhaust on Lawrenceville Hwy where they got the job done in 3 hours for $285, with year warranty on the work.

PROS: Friendly
CONS: Expensive, Not knowledgeable.

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I had to get my tires replaced they the tread was waring out. So I decided to go here and that was the best thing that I could do. They fixed other things that were wrong with my car for no charge at all and replaced the tires for a little charge. The people were so nice that even I couldn't believe it.

4
★★★★☆

I had to get my tires replaced they the tread was waring out. So I decided to go here and that was the best thing that I could do. They fixed other things that were wrong with my car for no charge at all and replaced the tires for a little charge. The people were so nice that even I couldn't believe it.

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Message from Tires Plus

Tires Plus in Decatur, GA is your expert source for new tires for any car, truck, or SUV, but we re more than just a tire shop. We provide a full range of auto repair and maintenance services, including oil changes, brake repairs and replacements, battery checks and replacements, tire alignments, and more. All while getting you back on the road fast. We do our best to save you time and money, no matter what. That s why we guarantee to get your oil change done in 30 minutes or less, or the next one s free. Schedule an appointment online or stop by your local Tires Plus today, so you can get back to what you truly care about!

 

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