Bob Bailey's TV & Appliance

★★★★★
  • 5100 Stone Mountain Hwy

    Stone Mountain, GA 30087

    Map & Directions
  • 770-979-1077

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We purchased our appliances from Bob Baileys a year before we were able to install them in our renovated kitchen. They stored them for us and were so flexible when we had to keep changing our installation date. I have recommended to my

3
★★★★★

We purchased our appliances from Bob Baileys a year before we were able to install them in our renovated kitchen. They stored them for us and were so flexible when we had to keep changing our installation date. I have recommended to my

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I have counted on Bob Bailey??s numerous times both personally and for clients of mine. In a tough business with great competition, they work hard to keep my clients happy, deliver a great product as quickly as possible, handle back end phone calls & provide the customer service that I know first hand other establishments do not. I have no issues recommending Bob Bailey??s to future clients, and I know I will use their products and services when I need them for my next home.

5
★★★★★

I have counted on Bob Bailey??s numerous times both personally and for clients of mine. In a tough business with great competition, they work hard to keep my clients happy, deliver a great product as quickly as possible, handle back end phone calls & provide the customer service that I know first hand other establishments do not. I have no issues recommending Bob Bailey??s to future clients, and I know I will use their products and services when I need them for my next home.

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My wife and I purchased our appliances from Bob Bailey's for our new kitchen remodel. They listened intently about what we need and delivered within our budget. The sales guys were very knowledgeable and no pressure. The delivery and installation guys were on time and got right down to business. I don't see why I need to go anywhere else.

5
★★★★★

My wife and I purchased our appliances from Bob Bailey's for our new kitchen remodel. They listened intently about what we need and delivered within our budget. The sales guys were very knowledgeable and no pressure. The delivery and installation guys were on time and got right down to business. I don't see why I need to go anywhere else.

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I have counted on Bob Bailey

3
★★★★★

I have counted on Bob Bailey

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We purchased a JennAir Oven & Microwave Oven from Bob Bailey??s Your Home Appliance Experts. We were replacing a 22yr old Combination Oven & Microwave. Their Appliance Experts talked us into purchasing separate pieces as a matching set. They could save us a lot of money. The day the ovens were installed we found they DID NOT MATCH. We voiced to installer, ??they do not match?. We immediately went to Bob Bailey??s and let them know they were not a matching set as viewed in their showroom. They installed completely different products than we were led to believe we were buying. We were directed to take the matter up with JennAir. We hear from JennAir that they are not sold as a matching set as they DO NOT MATCH, but are compatible, coordinating. We spent over $3000.00 for MISMATCHED Oven and Microwave. Bailey??s (owner) is willing to sell the brand new mismatched ovens on consignment and we can purchase something different. What a RIPOFF from the store that has this big Christian sign displayed in front of their business. Bob Bailey??s Your Home Appliance Experts, Misrepresented the product that was sold to us and is not willing to make it right. We filed a report with BBB and Bailey's response was not truthful.
Beware!! August, 2011.

1
★☆☆☆☆

We purchased a JennAir Oven & Microwave Oven from Bob Bailey??s Your Home Appliance Experts. We were replacing a 22yr old Combination Oven & Microwave. Their Appliance Experts talked us into purchasing separate pieces as a matching set. They could save us a lot of money. The day the ovens were installed we found they DID NOT MATCH. We voiced to installer, ??they do not match?. We immediately went to Bob Bailey??s and let them know they were not a matching set as viewed in their showroom. They installed completely different products than we were led to believe we were buying. We were directed to take the matter up with JennAir. We hear from JennAir that they are not sold as a matching set as they DO NOT MATCH, but are compatible, coordinating. We spent over $3000.00 for MISMATCHED Oven and Microwave. Bailey??s (owner) is willing to sell the brand new mismatched ovens on consignment and we can purchase something different. What a RIPOFF from the store that has this big Christian sign displayed in front of their business. Bob Bailey??s Your Home Appliance Experts, Misrepresented the product that was sold to us and is not willing to make it right. We filed a report with BBB and Bailey's response was not truthful.
Beware!! August, 2011.

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Business Response:

We are sorry to see that this customer thinks we have misrepresented the products we sell. We did not sell the customer mismatched products or different products than what the customer ordered as claimed. The only difference in what the customer saw in the showroom & what was installed in their kitchen was the color. We have the stainless steel on our floor & the customer ordered white. When the customer brought to our attention her disatisfaction with the asthetics of her purchase we did offered her several solutions to try to make her happy. Since it was a special order and there was nothing wrong with how the units functioned, we were not able to take them back. The customer also brought the issue up with JennAir and they too were unable to satisfy her because there was nothing wrong with what we sold her. We've been in the Atlanta area for 49 years & would not still be around if we treated our customers as is indicated in this review. We invite you to come talk to our salespeople and find out for yourself that we are indeed experts in the field of home appliances and our goal is to have satisfied customers who will come back the next time they need an appliance.
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We purchased a JennAir Oven & Microwave Oven from Bob Bailey?s Your Home Appliance Experts. We were replacing a 22yr old Combination Oven & Microwave. Their Appliance Experts talked us into purchasing separate pieces as a matching set.

3
★★★★★

We purchased a JennAir Oven & Microwave Oven from Bob Bailey?s Your Home Appliance Experts. We were replacing a 22yr old Combination Oven & Microwave. Their Appliance Experts talked us into purchasing separate pieces as a matching set.

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wow. loved them when we were shopping for appliances. trying to get a response from them after they are installed and we've got problems, not so much.

3
★★★★★

wow. loved them when we were shopping for appliances. trying to get a response from them after they are installed and we've got problems, not so much.

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I needed a counter wide refrigerator and was having a hard time finding one - most were in catalogs and took weeks to order. Bob Bailey's was knowledgeable and friendly. I chose my appliance from their storeroom and received it in days. They assured that I could call anytime with any questions. I have never received service like that from any of the large stores. I highly recommend them.

4
★★★★☆

I needed a counter wide refrigerator and was having a hard time finding one - most were in catalogs and took weeks to order. Bob Bailey's was knowledgeable and friendly. I chose my appliance from their storeroom and received it in days. They assured that I could call anytime with any questions. I have never received service like that from any of the large stores. I highly recommend them.

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We recently upgraded our kitchen and someone recommended Bob Bailey's to us. We had seen it many times but thought for sure it would be more expensive than your chain home stores that sell appliances. I was very surprised to find out that they were not any more expensive, but their knowledge is way beyond anything you will find in a chain. They even made some suggestions on my kitchen remodel that I would never have thought of. They worked closely with my contractor to get everything set up and there when needed.

They have a very nice store with convenient parking right out front. Their showroom has every price range you can imagine. After the purchase, they are still there with any answers you might need for maintenance or whatever.

It was just a pleasure dealing with them and they will always be highly recommended by me.

5
★★★★★

We recently upgraded our kitchen and someone recommended Bob Bailey's to us. We had seen it many times but thought for sure it would be more expensive than your chain home stores that sell appliances. I was very surprised to find out that they were not any more expensive, but their knowledge is way beyond anything you will find in a chain. They even made some suggestions on my kitchen remodel that I would never have thought of. They worked closely with my contractor to get everything set up and there when needed.

They have a very nice store with convenient parking right out front. Their showroom has every price range you can imagine. After the purchase, they are still there with any answers you might need for maintenance or whatever.

It was just a pleasure dealing with them and they will always be highly recommended by me.

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