Rooms To Go Furniture Store - Douglasville

★★★☆☆
  • 6540 Douglas Blvd

    Douglasville, GA 30135

    Map & Directions
  • 678-838-1788

Home & Garden

Home & Garden
More choices in Douglasville:
Resultset_next

Brown's Pools and Spas

3472 Hwy. 5 Douglasville, GA

Resultset_next

Mbw Furniture

4777 Fulton Industrial Blvd Atlanta, GA

3.0 2
Hi! Sign in to let us know how Rooms To Go Furniture Store - Douglasville was?
Write a Review
.

Our story with Rooms to Go:

We bought a Merrifield bedroom set. After a week waiting for the delivery, we received it with scratches in all pieces but the nightstands.
The delivery man made a report of the scratches and I called customer service in the same day. I said I wanted the pieces to be replaced; they said they couldn??t do it before a technician came to see/try to repair it.
We waited another week and the technician came and put some filling in the scratches. Then he FURTHER scratched other parts of the dresser and also scratched our just installed oak hardwood floor when moving the furniture.
We called customer service the same day. We explained everything and said we wanted to return the items. Then, we??re informed that if we wanted to do that they would keep 20% of the price paid (we paid over $ 2,000 for the set). The day we bought they just said the usual sign here and here at the closing.
As we insisted with the customer care person on a return without losing the 20%, she said the local manager was the only one to authorize our request. We called him, and to be short, he didn??t show any interest in our case, and at the end said no to a full return. We asked to exchange, and he said he had to send ANOTHER technician before agree on that.
We waited another week. The technician came and photographed the scratches. Some days later, we called the manager (he was supposed to call us back but he didn??t), and he agreed on the exchange of the dresser (the most scratched).
We waited another week, the ??new? dresser arrived and it looked WORSE than the first. Not only the finishing was scratched, but the wood material was cracked and it looked repaired, with filling in many places.
At this point (about a month later) we were tired and just wanted to put our closes somewhere. We called customer service, said what happened and asked to keep what we had with a discount. After two long and stressing phone calls, we agreed on a 10% discount BUT we had to waive the one year warranty.
So, here we??re, recovering from a whole month shopping struggle to end with a ??new? bedroom set that looks scratched and old and which have no warranty. My main complain is not the poor quality of the furniture (and we didn't mention everything here), the worse aspect was the lack of interesse in satisfying a client, particularly found in the manager in Douglasville. We have no intentions to buy anything else with Rooms to Go.

2
★★☆☆☆

Our story with Rooms to Go:

We bought a Merrifield bedroom set. After a week waiting for the delivery, we received it with scratches in all pieces but the nightstands.
The delivery man made a report of the scratches and I called customer service in the same day. I said I wanted the pieces to be replaced; they said they couldn??t do it before a technician came to see/try to repair it.
We waited another week and the technician came and put some filling in the scratches. Then he FURTHER scratched other parts of the dresser and also scratched our just installed oak hardwood floor when moving the furniture.
We called customer service the same day. We explained everything and said we wanted to return the items. Then, we??re informed that if we wanted to do that they would keep 20% of the price paid (we paid over $ 2,000 for the set). The day we bought they just said the usual sign here and here at the closing.
As we insisted with the customer care person on a return without losing the 20%, she said the local manager was the only one to authorize our request. We called him, and to be short, he didn??t show any interest in our case, and at the end said no to a full return. We asked to exchange, and he said he had to send ANOTHER technician before agree on that.
We waited another week. The technician came and photographed the scratches. Some days later, we called the manager (he was supposed to call us back but he didn??t), and he agreed on the exchange of the dresser (the most scratched).
We waited another week, the ??new? dresser arrived and it looked WORSE than the first. Not only the finishing was scratched, but the wood material was cracked and it looked repaired, with filling in many places.
At this point (about a month later) we were tired and just wanted to put our closes somewhere. We called customer service, said what happened and asked to keep what we had with a discount. After two long and stressing phone calls, we agreed on a 10% discount BUT we had to waive the one year warranty.
So, here we??re, recovering from a whole month shopping struggle to end with a ??new? bedroom set that looks scratched and old and which have no warranty. My main complain is not the poor quality of the furniture (and we didn't mention everything here), the worse aspect was the lack of interesse in satisfying a client, particularly found in the manager in Douglasville. We have no intentions to buy anything else with Rooms to Go.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Rooms to go has everything for your home! We went there a few years back and purchased a living room suit and bedroom suit for a great price! You can have the option of paying cash or doing their credit plan. They have really good sales and offer a variety of beautiful furniture. Very good place to get quality furniture!

4
★★★★☆

Rooms to go has everything for your home! We went there a few years back and purchased a living room suit and bedroom suit for a great price! You can have the option of paying cash or doing their credit plan. They have really good sales and offer a variety of beautiful furniture. Very good place to get quality furniture!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Rooms To Go Furniture Store - Douglasville, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review