Pep Boys

who ever is answering the phone in the mornings have not customer survice very short with the customers. got my Cigarette fix there and it went out before the week was over gat a oil change and everything was not tap off.

Posted 07/29/09 | Report Abuse

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I think that the pepboys in roswell is wonderful they have a great and sexy staff very friendily and full of life and although you will wait just looking at them is fun enough

Posted 07/27/09 | Report Abuse

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All I needed done to my car was to have an alternator belt changed. I was told it would take an hour. After the hour was up and I checked in on the car I was informed that the person who was supposed to be working on my car went on break without telling anyone and that the job hadn't been started. After 4 hours more and many assurances that my car would be ready any minute, I was told that the computer had told them the wrong belt. 3 hours more and the car was still not ready. It took them a day and a half to put on an alternator belt. They offered me a free oil change but I didn't want to have my car in their shop for a week so they could have the time to do it.

Posted 06/03/09 | Report Abuse

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Called in on the parts line and the female who answered the phone was not very helpful. I would ask a question about a part and I could tell that she #1 Didn't understand what I and needed #2 Wanted to get off of the phone quickly. I called again today for another issue and the same person answered and I decided to not bother her and called another location.

Posted 02/03/09 | Report Abuse

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I am in the process of buying a car for my daughter and was looking at a Mazda Tribute. I called the Pep Boys to set up a time to check out the car . They said bring it by anytime but I might have to wait an hour and a half, which I thought sounded reasonable . Well after waiting for over 4 HOURS I left without them even checking the air in the tires ! I read the reviews and saw a couple of people complain about long waits I just thought I would not be one of them.
I should have known something was wrong with the place when as the manager was signing me in the assistant manager hands the phone to him saying he had a very angry customer who wanted a discount. I stayed anyway. I parked my car in front of the bays and in the 4 hours I was there I saw only one car come out of the bays but I saw numerous " smoke breaks" and chats with girl friends. At the 2 hour mark I walked back into the desk and was told I " was next , just as soon as the technician changed 2 spark plugs".The manager came out to my car a couple of other occassions and to again tell me I was next in line. After 4 hours I had had enough of this and walked into a Pep Boys for the last time ever to tell the manager "thanks for the service and good luck with any future customers "
I drove off looking forward to the hour ride back home... but at least Pep Boys didn't get my $ 85.
I

Posted 11/05/08 | Report Abuse

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You might be surprised to learn that getting two new front tires put on can take 4 hours. What was more surprising it that there were only two people in front of me when sat down to wait. You have to ask yourself: what's more important - time or money? Or, at least, get a friend to pick you up!

Posted 11/15/05 | Report Abuse

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Pep Boys performs quality work and has a qualified staff, but the service is sometimes too expensive, and the turnaround time for work can be a little lenghthy.

Posted 05/27/05 | Report Abuse

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