Pep Boys Auto Parts & Service

★★☆☆☆
  • 6521 Roswell Rd

    Atlanta, GA 30328

    Map & Directions
  • 404-843-0622

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Towing Companies
Hours
M-Sa 7am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      1.875 8
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      .

      Pep Boys will try to take advantage of you and will repair more than they need to on your car, without doing proper diagnostics, just so they can make the most money off you possible.\r\n\r\nI took my car in for a diagnostic one evening at 6:45 when I smelled antifreeze and my gage was running hot. I was told they would call be back before they closed at 9 to let me know what problems they found. They did not call. I had to call the following morning to ask... I was told that I had a hole in my radiator and my entire radiator and thermostat needed to be replaced as well as system flushed out, and the total cost would be in excess of $1,500. Mind you, this is a 2 year old car...not typical problems for a vehicle so new. \r\n\r\nOf course a $1,500 price tag made me want to get a 2nd opinion, so I took it to McCoullough's, just down the road. Brian called me back promptly to let me know that no, both my radiator and thermostat were PERFECTLY FINE, and it was actually my water pump that needed repair, a repair that will cost me $1,100 less than what Pep Boys wanted to do to my car. Brian also let me know that even if my radiator was broken, there wouldn't be a need to replace my thermostat right away like Pep Boys wanted to - that if it still showed signs of problems after replacing the radiator, THEN you pay for the thermostat replacement.\r\n\r\nPep Boys clearly did not run any technical diagnostic - they guessed at what the problem could be and tried to sell me the most expensive parts and service possible...""Shot-gunning.""\r\n\r\nPS, If I could have given this 0 stars, I would have.

      0
      ★☆☆☆☆

      Pep Boys will try to take advantage of you and will repair more than they need to on your car, without doing proper diagnostics, just so they can make the most money off you possible.\r\n\r\nI took my car in for a diagnostic one evening at 6:45 when I smelled antifreeze and my gage was running hot. I was told they would call be back before they closed at 9 to let me know what problems they found. They did not call. I had to call the following morning to ask... I was told that I had a hole in my radiator and my entire radiator and thermostat needed to be replaced as well as system flushed out, and the total cost would be in excess of $1,500. Mind you, this is a 2 year old car...not typical problems for a vehicle so new. \r\n\r\nOf course a $1,500 price tag made me want to get a 2nd opinion, so I took it to McCoullough's, just down the road. Brian called me back promptly to let me know that no, both my radiator and thermostat were PERFECTLY FINE, and it was actually my water pump that needed repair, a repair that will cost me $1,100 less than what Pep Boys wanted to do to my car. Brian also let me know that even if my radiator was broken, there wouldn't be a need to replace my thermostat right away like Pep Boys wanted to - that if it still showed signs of problems after replacing the radiator, THEN you pay for the thermostat replacement.\r\n\r\nPep Boys clearly did not run any technical diagnostic - they guessed at what the problem could be and tried to sell me the most expensive parts and service possible...""Shot-gunning.""\r\n\r\nPS, If I could have given this 0 stars, I would have.

      Cons: Everything

      .

      who ever is answering the phone in the mornings have not customer survice very short with the customers. got my Cigarette fix there and it went out before the week was over gat a oil change and everything was not tap off.

      1
      ★☆☆☆☆

      who ever is answering the phone in the mornings have not customer survice very short with the customers. got my Cigarette fix there and it went out before the week was over gat a oil change and everything was not tap off.

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      .

      I think that the pepboys in roswell is wonderful they have a great and sexy staff very friendily and full of life and although you will wait just looking at them is fun enough

      5
      ★★★★★

      I think that the pepboys in roswell is wonderful they have a great and sexy staff very friendily and full of life and although you will wait just looking at them is fun enough

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      .

      All I needed done to my car was to have an alternator belt changed. I was told it would take an hour. After the hour was up and I checked in on the car I was informed that the person who was supposed to be working on my car went on break without telling anyone and that the job hadn't been started. After 4 hours more and many assurances that my car would be ready any minute, I was told that the computer had told them the wrong belt. 3 hours more and the car was still not ready. It took them a day and a half to put on an alternator belt. They offered me a free oil change but I didn't want to have my car in their shop for a week so they could have the time to do it.

      1
      ★☆☆☆☆

      All I needed done to my car was to have an alternator belt changed. I was told it would take an hour. After the hour was up and I checked in on the car I was informed that the person who was supposed to be working on my car went on break without telling anyone and that the job hadn't been started. After 4 hours more and many assurances that my car would be ready any minute, I was told that the computer had told them the wrong belt. 3 hours more and the car was still not ready. It took them a day and a half to put on an alternator belt. They offered me a free oil change but I didn't want to have my car in their shop for a week so they could have the time to do it.

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      .

      Called in on the parts line and the female who answered the phone was not very helpful. I would ask a question about a part and I could tell that she #1 Didn't understand what I and needed #2 Wanted to get off of the phone quickly. I called again today for another issue and the same person answered and I decided to not bother her and called another location.

      1
      ★☆☆☆☆

      Called in on the parts line and the female who answered the phone was not very helpful. I would ask a question about a part and I could tell that she #1 Didn't understand what I and needed #2 Wanted to get off of the phone quickly. I called again today for another issue and the same person answered and I decided to not bother her and called another location.

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      .

      I am in the process of buying a car for my daughter and was looking at a Mazda Tribute. I called the Pep Boys to set up a time to check out the car . They said bring it by anytime but I might have to wait an hour and a half, which I thought sounded reasonable . Well after waiting for over 4 HOURS I left without them even checking the air in the tires ! I read the reviews and saw a couple of people complain about long waits I just thought I would not be one of them.
      I should have known something was wrong with the place when as the manager was signing me in the assistant manager hands the phone to him saying he had a very angry customer who wanted a discount. I stayed anyway. I parked my car in front of the bays and in the 4 hours I was there I saw only one car come out of the bays but I saw numerous " smoke breaks" and chats with girl friends. At the 2 hour mark I walked back into the desk and was told I " was next , just as soon as the technician changed 2 spark plugs".The manager came out to my car a couple of other occassions and to again tell me I was next in line. After 4 hours I had had enough of this and walked into a Pep Boys for the last time ever to tell the manager "thanks for the service and good luck with any future customers "
      I drove off looking forward to the hour ride back home... but at least Pep Boys didn't get my $ 85.
      I

      1
      ★☆☆☆☆

      I am in the process of buying a car for my daughter and was looking at a Mazda Tribute. I called the Pep Boys to set up a time to check out the car . They said bring it by anytime but I might have to wait an hour and a half, which I thought sounded reasonable . Well after waiting for over 4 HOURS I left without them even checking the air in the tires ! I read the reviews and saw a couple of people complain about long waits I just thought I would not be one of them.
      I should have known something was wrong with the place when as the manager was signing me in the assistant manager hands the phone to him saying he had a very angry customer who wanted a discount. I stayed anyway. I parked my car in front of the bays and in the 4 hours I was there I saw only one car come out of the bays but I saw numerous " smoke breaks" and chats with girl friends. At the 2 hour mark I walked back into the desk and was told I " was next , just as soon as the technician changed 2 spark plugs".The manager came out to my car a couple of other occassions and to again tell me I was next in line. After 4 hours I had had enough of this and walked into a Pep Boys for the last time ever to tell the manager "thanks for the service and good luck with any future customers "
      I drove off looking forward to the hour ride back home... but at least Pep Boys didn't get my $ 85.
      I

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      .

      You might be surprised to learn that getting two new front tires put on can take 4 hours. What was more surprising it that there were only two people in front of me when sat down to wait. You have to ask yourself: what's more important - time or money? Or, at least, get a friend to pick you up!

      3
      ★★★☆☆

      You might be surprised to learn that getting two new front tires put on can take 4 hours. What was more surprising it that there were only two people in front of me when sat down to wait. You have to ask yourself: what's more important - time or money? Or, at least, get a friend to pick you up!

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      .

      Pep Boys performs quality work and has a qualified staff, but the service is sometimes too expensive, and the turnaround time for work can be a little lenghthy.

      2
      ★★☆☆☆

      Pep Boys performs quality work and has a qualified staff, but the service is sometimes too expensive, and the turnaround time for work can be a little lenghthy.

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