Mercedes-Benz Of Buckhead

★★★☆☆
  • 2799 Piedmont Rd NE

    Atlanta, GA 30305

    Map & Directions
  • 404-846-3500

Automotive

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This is my 2nd MB from this dealership. I can't buy anywhere else. John Hiddleson and Allen Morris were awesome throughout the sale process. I felt at home doing business with the dealership. You should get your next MB here. GA

5
★★★★★

This is my 2nd MB from this dealership. I can't buy anywhere else. John Hiddleson and Allen Morris were awesome throughout the sale process. I felt at home doing business with the dealership. You should get your next MB here. GA

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Great help from the sales staff...As owner of a large Progressive Insurance agency in Hot-lanta , a very important client of ours made a last minute request to establish new coverage on a leased Benz. Without a snag, the requested

3
★★★★★

Great help from the sales staff...As owner of a large Progressive Insurance agency in Hot-lanta , a very important client of ours made a last minute request to establish new coverage on a leased Benz. Without a snag, the requested

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I took by 2002 C240 into MBOB for a service A and now I have ratteling underneath my vehicle. I called back to bring the car in and requested a loaner car so I can get to work. The service advisor stated there were no cars available. I stress to him that I do not believe my vehicle was make it to my Friday appointment and at this time he has an attitude like oh well. Not to mention this past Saturday I took my car in 7:30am for front brake pads and rotars and just because I did not have an appointment I was told my car could not be repaired. ARE YOU SERIOUS? I expected so much more from the establishment and I was seriously disappointed. I left a message for the service manager I am hopeful that he will respond. Since MBOB is not willing to work with me regarding the repair and a loaner I have to go to another dealership. There lost and my GAIN........

2
★★☆☆☆

I took by 2002 C240 into MBOB for a service A and now I have ratteling underneath my vehicle. I called back to bring the car in and requested a loaner car so I can get to work. The service advisor stated there were no cars available. I stress to him that I do not believe my vehicle was make it to my Friday appointment and at this time he has an attitude like oh well. Not to mention this past Saturday I took my car in 7:30am for front brake pads and rotars and just because I did not have an appointment I was told my car could not be repaired. ARE YOU SERIOUS? I expected so much more from the establishment and I was seriously disappointed. I left a message for the service manager I am hopeful that he will respond. Since MBOB is not willing to work with me regarding the repair and a loaner I have to go to another dealership. There lost and my GAIN........

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Fast friendly service at reasonable rates. Sam in the service department is the BEST. I will be sure to bring my car here for all major services.

5
★★★★★

Fast friendly service at reasonable rates. Sam in the service department is the BEST. I will be sure to bring my car here for all major services.

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My Letter to MBOB:
To Whom It May Concern:

I am writing this letter as a new owner of a 2011 Mercedes Benz C300.
The cause for this letter is as follows?

I came to know Mercedes Benz of Buckhead in winter of 2009. I was in the market for a new vehicle as my lease would be ending in early 2010. I was very interested in the C class and the Lexus IS 250. I came into your dealership and met a very friendly salesman. The salesperson was very honest with me and he showed me the C Class, but asked that I drive both the Lexus and the C Class so that I make the right decision. I took his advise and inevitably the Lexus ended up being my choice. I ensured him that I was an every-2-year kind of buyer and I would keep in touch because I still like the C class. Less than 2 years later Summer 2011, I got the "itch" again and my husband and I were again in the market for a new car. This time there was no other option, I was getting the C Class. My husband went into the dealership and talked to the same sales person and told him that we would be in later that evening to hopefully buy a car. At about 6:30 Friday evening we arrived at the Dealership and we met up with the salesman and went to explore our options. We were dead set on a payment and term, we just needed to find the car to fit. We looked into 2, a brand new 2011 and a used 2008. We went to discuss the most important thing, the numbers to determine which one. My husband pointed out on the Negotiation form that the color was not right and the salesman assured us that was "just a typo" and after long negotiations we just were not quite there. We explained there were a few other dealerships that we would visit because we knew that we would be buying a car this weekend. We met with the sales manager ( a lady) and she explained that the deal we were offered would be impossible to beat (we would later find out why) and we explained that we would just have to learn that the hard way because we were set on a payment. They let us keep the paper and we left.

The next day Saturday we went to visit Mercedes Benz of South Atlanta. The environment there was much different from the beginning. We went through the process there and were met with a much different deal, the deal offered by Mercedes Benz Of Buckhead happened to be much better. I pulled the paper from my purse to show what the competition had offered and Mercedes Benz Of South Atlanta became much more aggressive. After a short period of time the General Sales manager became involved in our deal as my husband and I are very aggressive buyers with several years in the car industry ourselves. The general manager came up with some disturbing news. He pointed out to us that the deal we thought we were given was on a completely different car. I am now wondering if this is a common practice MBOB is known for. I was shown the inventory for MBOB and that proved that the color was not "just a typo" but in fact a different less expensive car. Upon this discovery, I contacted the salesman and explained our findings and after placing me on hold a few times and calling me back a few times he admitted fault and was very apologetic. He then made a statement that I found astounding "Mrs. L? Do you care who you buy this car from?" I was a bit surprised, but my response was "I have to be able to trust the person I buy this car from, and obviously I do not trust you at this point." By now the salesman is making all the promises in the world and I am so over it. Needless to say no matter the cost, MBOSA earned my business that day due to honesty and valor. Not only did they honor the deal that MBOB gave, but they honored it on the actual car I wanted (the more expensive one) and they beat the deal by several thousand dollars.

All of this information to say something simple. You have no idea with whom you are dealing on a day to day basis. Honesty, humility, valor and trust go a very long way in life. I was dead set on purchasing this vehicle from this salesman at MBOB this weekend, but a simple slip up to try and make certain that I would be back to MBOB, actually turned out to be the reason why I will NEVER come back and I will tell everyone I know about this experience. I learned in my dealings with MBOSA that MBOB was only the #1 dealer in Atlanta last month by 2 units... That result might be a little different this month. I am a dedicated person and a woman of my word. I am offended that these shenanigans are tolerated at a dealership of this caliber and I wonder how Mercedes Benz would feel to learn of this situation. I will be forwarding them a copy of this letter.

I am hopeful this email will STOP this horrible behavior and make the buying process enjoyable and less troublesome for future customers.

Sincerely,
Mrs. L

1
★☆☆☆☆

My Letter to MBOB:
To Whom It May Concern:

I am writing this letter as a new owner of a 2011 Mercedes Benz C300.
The cause for this letter is as follows?

I came to know Mercedes Benz of Buckhead in winter of 2009. I was in the market for a new vehicle as my lease would be ending in early 2010. I was very interested in the C class and the Lexus IS 250. I came into your dealership and met a very friendly salesman. The salesperson was very honest with me and he showed me the C Class, but asked that I drive both the Lexus and the C Class so that I make the right decision. I took his advise and inevitably the Lexus ended up being my choice. I ensured him that I was an every-2-year kind of buyer and I would keep in touch because I still like the C class. Less than 2 years later Summer 2011, I got the "itch" again and my husband and I were again in the market for a new car. This time there was no other option, I was getting the C Class. My husband went into the dealership and talked to the same sales person and told him that we would be in later that evening to hopefully buy a car. At about 6:30 Friday evening we arrived at the Dealership and we met up with the salesman and went to explore our options. We were dead set on a payment and term, we just needed to find the car to fit. We looked into 2, a brand new 2011 and a used 2008. We went to discuss the most important thing, the numbers to determine which one. My husband pointed out on the Negotiation form that the color was not right and the salesman assured us that was "just a typo" and after long negotiations we just were not quite there. We explained there were a few other dealerships that we would visit because we knew that we would be buying a car this weekend. We met with the sales manager ( a lady) and she explained that the deal we were offered would be impossible to beat (we would later find out why) and we explained that we would just have to learn that the hard way because we were set on a payment. They let us keep the paper and we left.

The next day Saturday we went to visit Mercedes Benz of South Atlanta. The environment there was much different from the beginning. We went through the process there and were met with a much different deal, the deal offered by Mercedes Benz Of Buckhead happened to be much better. I pulled the paper from my purse to show what the competition had offered and Mercedes Benz Of South Atlanta became much more aggressive. After a short period of time the General Sales manager became involved in our deal as my husband and I are very aggressive buyers with several years in the car industry ourselves. The general manager came up with some disturbing news. He pointed out to us that the deal we thought we were given was on a completely different car. I am now wondering if this is a common practice MBOB is known for. I was shown the inventory for MBOB and that proved that the color was not "just a typo" but in fact a different less expensive car. Upon this discovery, I contacted the salesman and explained our findings and after placing me on hold a few times and calling me back a few times he admitted fault and was very apologetic. He then made a statement that I found astounding "Mrs. L? Do you care who you buy this car from?" I was a bit surprised, but my response was "I have to be able to trust the person I buy this car from, and obviously I do not trust you at this point." By now the salesman is making all the promises in the world and I am so over it. Needless to say no matter the cost, MBOSA earned my business that day due to honesty and valor. Not only did they honor the deal that MBOB gave, but they honored it on the actual car I wanted (the more expensive one) and they beat the deal by several thousand dollars.

All of this information to say something simple. You have no idea with whom you are dealing on a day to day basis. Honesty, humility, valor and trust go a very long way in life. I was dead set on purchasing this vehicle from this salesman at MBOB this weekend, but a simple slip up to try and make certain that I would be back to MBOB, actually turned out to be the reason why I will NEVER come back and I will tell everyone I know about this experience. I learned in my dealings with MBOSA that MBOB was only the #1 dealer in Atlanta last month by 2 units... That result might be a little different this month. I am a dedicated person and a woman of my word. I am offended that these shenanigans are tolerated at a dealership of this caliber and I wonder how Mercedes Benz would feel to learn of this situation. I will be forwarding them a copy of this letter.

I am hopeful this email will STOP this horrible behavior and make the buying process enjoyable and less troublesome for future customers.

Sincerely,
Mrs. L

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1 out of 1 people found this review helpful.

Business Response:

On behalf of all of us at Mercedes-Benz of Buckhead let me first say that we are happy you are driving a new Mercedes-Benz. Secondly, let me apologize for any miscommunication you experienced at our dealership. Rest assured there was no intent to mislead you in any way. In fact, we take great pride in providing all information in writing to ensure every customer has everything needed to make a wise purchase decision. It is clear you used that information thusly. To further clarify, Mercedes-Benz of Buckhead is consistently Georgiaβ??s number one selling Mercedes-Benz retailer every month, including last month having outsold the number 2 Mercedes-Benz retailer by 20 vehicles and MBOSA by over 40 vehicles, not 2. Thank you for your remarks and we wish you many years of satisfied driving. Very best regards. Sincerely, Adrian Rudik Client Care Manager
.

My husband and I purchased our 2008 E350 from this dealership in October 2010. Our purchasing experience was wonderful. We knew what we wanted, and our sales person wasn??t pushy and was very polite. She answered our questions and the entire process was wonderful. We wanted to add tint to the windows, so I made an appointment and received a loaner car. When I went back to pick up the car I wasn??t impressed with the tint on the back window. It didn??t appear that the tint had sealed around the edges. I questioned this and was told ??It would correct itself?. None the less, I let it go. It never corrected itself. It is being replaced. Ok, my overall experience is still pretty good until??.I hear my breaks and took the car into the dealership for service. My service tech calls to inform me that I need rotors and breaks at a cost of approx $600. My car has only been driven less than 11K miles and I need new breaks and rotors! Are you serious? How can that be when I purchased a ??Certified? car and new breaks were placed on the car (29K miles when purchased). The service tech asks where we purchased the car. When I told them we??d purchased the car from their dealership, he said he??d call me back. About 2 hours later, he called and said we no longer need rotors or break pads. The noise is only a nuisance and was not causing any damage. Again, are you serious!!!! I??ve always been told that the first sound of squealing lets you know that something is wrong (when dealing with breaks). Now my appointment was on Thursday at 11:30. After my husband and I are going around-and-around with the dealer about the breaks?we give in and say, ??Just fix the tint?. We will get the breaks checked out elsewhere to determine what we really need. It??s Friday and I had to call to see when my car was going to be ready?.?about 4:30 ?? 5pm? they say. What! Do you know what kind of traffic we have on a Friday afternoon in Atlanta? I am very dissatisfied and highly ticked off. When I pay what I paid for a car, I expect to be treated fairly and not lied to. I expect GREAT customer service and that??s not what we are getting. I am not typically a person that writes reviews and complains but I am just so outdone. I didn??t know what else to do.

1
★☆☆☆☆

My husband and I purchased our 2008 E350 from this dealership in October 2010. Our purchasing experience was wonderful. We knew what we wanted, and our sales person wasn??t pushy and was very polite. She answered our questions and the entire process was wonderful. We wanted to add tint to the windows, so I made an appointment and received a loaner car. When I went back to pick up the car I wasn??t impressed with the tint on the back window. It didn??t appear that the tint had sealed around the edges. I questioned this and was told ??It would correct itself?. None the less, I let it go. It never corrected itself. It is being replaced. Ok, my overall experience is still pretty good until??.I hear my breaks and took the car into the dealership for service. My service tech calls to inform me that I need rotors and breaks at a cost of approx $600. My car has only been driven less than 11K miles and I need new breaks and rotors! Are you serious? How can that be when I purchased a ??Certified? car and new breaks were placed on the car (29K miles when purchased). The service tech asks where we purchased the car. When I told them we??d purchased the car from their dealership, he said he??d call me back. About 2 hours later, he called and said we no longer need rotors or break pads. The noise is only a nuisance and was not causing any damage. Again, are you serious!!!! I??ve always been told that the first sound of squealing lets you know that something is wrong (when dealing with breaks). Now my appointment was on Thursday at 11:30. After my husband and I are going around-and-around with the dealer about the breaks?we give in and say, ??Just fix the tint?. We will get the breaks checked out elsewhere to determine what we really need. It??s Friday and I had to call to see when my car was going to be ready?.?about 4:30 ?? 5pm? they say. What! Do you know what kind of traffic we have on a Friday afternoon in Atlanta? I am very dissatisfied and highly ticked off. When I pay what I paid for a car, I expect to be treated fairly and not lied to. I expect GREAT customer service and that??s not what we are getting. I am not typically a person that writes reviews and complains but I am just so outdone. I didn??t know what else to do.

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Had a horrible experience with the service department at this location. Had a CLK towed to the facility because the key had become unreadable by the ignition switch. Upon calling to see how quickly a key could turned around, mind you the rep. is having the conversation with my girlfriend while I listened in, was told that the ignition switch needed to be replaced at a cost of $1300. Upon hearing this, I was compelled to ask the rep. how he came to that conclusion. I was told that they ran a diagnostics test on the car. I was fine with that, until I decided to go into the shop to see the actual print out of the diagnostic..... Of course it didn't exist, and the rep. (Mr. Morea) gets on the phone to pretend to speak to someone about it. I found it even funnier that the car was never moved from the spot that the tow truck dropped it, thus never making into the garage for a diagnostic test. As I had suspected, we just needed to order another key... The new key worked perfectly. Upon picking up the car, I instructed my friend not to pay for a diagnostic if there was no printout of the results, and faults. Of course Mr. Morea tries to play the "We didn't print it out" game with her as well. I advised her to either ask for a refund or demand the printout. After attempts to talk her out of waiting for the printout, they finally pulled the car into the garage, and produced a printout that didn't reference the starter switch, nor anything even close. Of course the excuse given was that it must have been a misread.....Go figure. I truly am a fan of the Baranco family..... but this problem would lead me to take my cars elsewhere for servicing. Perhaps Mr. Morea needs some training, or must realize that sooner or later you will be questioned if you just give "BS" reasons for running up a repair bill. This dude is incredible.......

1
★☆☆☆☆

Had a horrible experience with the service department at this location. Had a CLK towed to the facility because the key had become unreadable by the ignition switch. Upon calling to see how quickly a key could turned around, mind you the rep. is having the conversation with my girlfriend while I listened in, was told that the ignition switch needed to be replaced at a cost of $1300. Upon hearing this, I was compelled to ask the rep. how he came to that conclusion. I was told that they ran a diagnostics test on the car. I was fine with that, until I decided to go into the shop to see the actual print out of the diagnostic..... Of course it didn't exist, and the rep. (Mr. Morea) gets on the phone to pretend to speak to someone about it. I found it even funnier that the car was never moved from the spot that the tow truck dropped it, thus never making into the garage for a diagnostic test. As I had suspected, we just needed to order another key... The new key worked perfectly. Upon picking up the car, I instructed my friend not to pay for a diagnostic if there was no printout of the results, and faults. Of course Mr. Morea tries to play the "We didn't print it out" game with her as well. I advised her to either ask for a refund or demand the printout. After attempts to talk her out of waiting for the printout, they finally pulled the car into the garage, and produced a printout that didn't reference the starter switch, nor anything even close. Of course the excuse given was that it must have been a misread.....Go figure. I truly am a fan of the Baranco family..... but this problem would lead me to take my cars elsewhere for servicing. Perhaps Mr. Morea needs some training, or must realize that sooner or later you will be questioned if you just give "BS" reasons for running up a repair bill. This dude is incredible.......

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I purchased my first Mercedes today from Mercedes Benz of Buckhead. Allen was so patient with me as I asked repetitive questions and test drove several cars. He wasnt pushy and appeared honest and caring. Thanks for a great car buying experience.

4
★★★★☆

I purchased my first Mercedes today from Mercedes Benz of Buckhead. Allen was so patient with me as I asked repetitive questions and test drove several cars. He wasnt pushy and appeared honest and caring. Thanks for a great car buying experience.

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Have had nothing but bad experiences at this dealer.
They are close to my work so I decided to try them for serviceg my E-class.
First visit, when I made appointment was told that the car would only be in for one to two hours and I could not get loaner for this short time. When I arrived the service adviser know nothing about it taking ONLY two hours and he needed car all day. "No loaners were available at the last minute."
Next visit I wanted a front alignment check. Service adviser told me my tires had dry rot and needed replacing. I told him I would wait. I then took the car to two tire dealers who both told me tires were fine, no dry rot.
Third time I went in with a friend who was looking to buy a C-class. He wanted to drive the manual and automatic transmission. The sales rep told him he could drive either. He chose trying to drive the automatic. As we drove out of the lot, the salesman said "we can only drive around the block because there is no gas in the car". My friend was looking for the Mars Red color paint. They did not have red so the salesman offered a "real good deal on black, white or silver". No offer was made to order the red. My friend ordered his Mars Red C-class from another local Mercedes-Benz dealer.

1
★☆☆☆☆

Have had nothing but bad experiences at this dealer.
They are close to my work so I decided to try them for serviceg my E-class.
First visit, when I made appointment was told that the car would only be in for one to two hours and I could not get loaner for this short time. When I arrived the service adviser know nothing about it taking ONLY two hours and he needed car all day. "No loaners were available at the last minute."
Next visit I wanted a front alignment check. Service adviser told me my tires had dry rot and needed replacing. I told him I would wait. I then took the car to two tire dealers who both told me tires were fine, no dry rot.
Third time I went in with a friend who was looking to buy a C-class. He wanted to drive the manual and automatic transmission. The sales rep told him he could drive either. He chose trying to drive the automatic. As we drove out of the lot, the salesman said "we can only drive around the block because there is no gas in the car". My friend was looking for the Mars Red color paint. They did not have red so the salesman offered a "real good deal on black, white or silver". No offer was made to order the red. My friend ordered his Mars Red C-class from another local Mercedes-Benz dealer.

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Business Response:

Dear Woody W. First of all let me say that we at Mercedes-Benz of Buckhaed appreciate both your candor and your concerns. You have pointed out many incidents which to you may seem as shortcomings, and that may be the case but also be aware that the dealership must follow certain procedures and protocol in order to provide every one of our customers a certain degree of uniformity. We invite you to visit us again and we assure you that we will be more than happy to address each one of your concerns. Regards, MBoB.
.

Several years ago, I had one of the worst new car buying experiences in my life at Mercedes-Benz of Buckhead. HOWEVER, this year I decided to give them another shot because they are so very convenient; and to my surprise and delight, this time was like another world from my first encounter. Either I got a rotten sales person first go-round, or this place has totally gotten their act together. The sales associate who sold me my new E550, George Kaneiwa, was knowledgable, courteous to the utmost, and patient. Did I mention that he earned my trust? We worked together for several weeks while I decided what car to buy and he was right there when needed, but was never too pushy. That's important to me. I have had my car in for minor service subsequent to the purchase, and my service representative, Hee Soo Hong has far exceeded my expectations. Everyone I met at M-B of Buckhead genuinely seems to care about customers; and they go not the second, but the third mile to treat people right and build long-term relationships. This is a FIRST CLASS dealership and I would recommend that anyone looking for a new M-B automobile consider Mercedes-Benz of Buckhead before fighting Atlanta traffic to go way out to another dealership in the burbs. You just cannot get any better than Mercedes-Benz of Buckhead!

5
★★★★★

Several years ago, I had one of the worst new car buying experiences in my life at Mercedes-Benz of Buckhead. HOWEVER, this year I decided to give them another shot because they are so very convenient; and to my surprise and delight, this time was like another world from my first encounter. Either I got a rotten sales person first go-round, or this place has totally gotten their act together. The sales associate who sold me my new E550, George Kaneiwa, was knowledgable, courteous to the utmost, and patient. Did I mention that he earned my trust? We worked together for several weeks while I decided what car to buy and he was right there when needed, but was never too pushy. That's important to me. I have had my car in for minor service subsequent to the purchase, and my service representative, Hee Soo Hong has far exceeded my expectations. Everyone I met at M-B of Buckhead genuinely seems to care about customers; and they go not the second, but the third mile to treat people right and build long-term relationships. This is a FIRST CLASS dealership and I would recommend that anyone looking for a new M-B automobile consider Mercedes-Benz of Buckhead before fighting Atlanta traffic to go way out to another dealership in the burbs. You just cannot get any better than Mercedes-Benz of Buckhead!

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I googled to specifically find who owned Mercedes Benz of Buckhead and found this site. I have taken my Benz there three times for service and each time there was a problem. My service advisor is terrible. He never calls when my car is ready (I always have to call him) and he is never available to cash me out. I had my car serviced 12-18-09 and after waiting 30 minutes for my Advisor, I finally asked for the service manager who had someone else to assist me. On another occasion, my Advisor did not call to let me know that my car would not be ready that day so when I called, I was offered a loaner, but the shuttle had stop running so I had to find my own ride to the dealership. Thankfully, a shuttle driver was stuck in traffic and agreed to swing by and pick me up. It was after 6:00 when I got to the dealership. I use this location because it is closest to my job but actually purchased my car at RBM of Alpharetta( now, they provide excellent service!). When I went into the Buckhead location I was looking for a year old Benz and the salesperson said he had just what I was looking for and he would call me when the sales manger got in. I was excited and called him a couple of times but he never called me back. I purchased a brand new Benz at the Alpharetta location two weeks later. If this is the premier Benz dealership in Atlanta, they certainly don't get my vote. And..... after having my car serviced 12-18, the engine light came on , so it is back at the dealership right now 12-23. So the saga continues.
I t is now April 2010 and I am still having problems with your dealership. I took my car in 4-12 because I heard a squeaking under the hood. Mentioned that it could be a belt, but I am no mechanic. Left my car, picked it up 4-13. My terrible Service Advisor told me that he had a ??bulletin? about the squeaking noise and he had ??lubed ??it. Got in my car at the dealership and drove 2 feet and heard the squeaking noise. Ok, I thought. Maybe the ??lube? needs to get all the way around before the noise will stop. Sure enough, about ten minutes later the noise stopped. Cranked it up the following morning and the noise was deafening. It was worse than before. Googled to find out if anyone else had experienced this problem with the C300 and of course there were many. Some even alluded to the bulletin and knew it was a pulley that caused the noise. It also noted that in order to effectively hear the noise, it had to be a cold engine start. Gee, I wonder why my service manger didn??t check that. How do I know that he didn??t? When I brought the car back in for service on 4-15 and explained that the noise was worse, he mentioned that his service person only lubed it because they didn??t hear any noise. I mentioned the cold engine start and he said he remembered that from the bulletin. Do you know what he did next? Wait for it?.wait for it?. He went out, cranked up the car, came back and said he still didn??t hear the noise. I had only just driven it 50 miles to the dealership! Okay, what part of ??cold engine start? didn??t he understand? I said, like I was talking to a 5 year old, ??it.. has.. to.. be.. a?cold?engine..start. Maybe if you leave it sitting over night and crank it in the morning you too will hear the noise.? He then said, ??Maybe I??ll leave it sitting over night and crank it in the morning.? Duh,you think.
You know maybe the problem is me for continuing to take my car to place that does not value me as a customer. MB of Buckhead constantly wastes my time by not fixing my car correctly the first time and providing me, in the words of Clark Howard, with customer no service. Maybe I should consider encountering a little inconvenience for better service, huh?

1
★☆☆☆☆

I googled to specifically find who owned Mercedes Benz of Buckhead and found this site. I have taken my Benz there three times for service and each time there was a problem. My service advisor is terrible. He never calls when my car is ready (I always have to call him) and he is never available to cash me out. I had my car serviced 12-18-09 and after waiting 30 minutes for my Advisor, I finally asked for the service manager who had someone else to assist me. On another occasion, my Advisor did not call to let me know that my car would not be ready that day so when I called, I was offered a loaner, but the shuttle had stop running so I had to find my own ride to the dealership. Thankfully, a shuttle driver was stuck in traffic and agreed to swing by and pick me up. It was after 6:00 when I got to the dealership. I use this location because it is closest to my job but actually purchased my car at RBM of Alpharetta( now, they provide excellent service!). When I went into the Buckhead location I was looking for a year old Benz and the salesperson said he had just what I was looking for and he would call me when the sales manger got in. I was excited and called him a couple of times but he never called me back. I purchased a brand new Benz at the Alpharetta location two weeks later. If this is the premier Benz dealership in Atlanta, they certainly don't get my vote. And..... after having my car serviced 12-18, the engine light came on , so it is back at the dealership right now 12-23. So the saga continues.
I t is now April 2010 and I am still having problems with your dealership. I took my car in 4-12 because I heard a squeaking under the hood. Mentioned that it could be a belt, but I am no mechanic. Left my car, picked it up 4-13. My terrible Service Advisor told me that he had a ??bulletin? about the squeaking noise and he had ??lubed ??it. Got in my car at the dealership and drove 2 feet and heard the squeaking noise. Ok, I thought. Maybe the ??lube? needs to get all the way around before the noise will stop. Sure enough, about ten minutes later the noise stopped. Cranked it up the following morning and the noise was deafening. It was worse than before. Googled to find out if anyone else had experienced this problem with the C300 and of course there were many. Some even alluded to the bulletin and knew it was a pulley that caused the noise. It also noted that in order to effectively hear the noise, it had to be a cold engine start. Gee, I wonder why my service manger didn??t check that. How do I know that he didn??t? When I brought the car back in for service on 4-15 and explained that the noise was worse, he mentioned that his service person only lubed it because they didn??t hear any noise. I mentioned the cold engine start and he said he remembered that from the bulletin. Do you know what he did next? Wait for it?.wait for it?. He went out, cranked up the car, came back and said he still didn??t hear the noise. I had only just driven it 50 miles to the dealership! Okay, what part of ??cold engine start? didn??t he understand? I said, like I was talking to a 5 year old, ??it.. has.. to.. be.. a?cold?engine..start. Maybe if you leave it sitting over night and crank it in the morning you too will hear the noise.? He then said, ??Maybe I??ll leave it sitting over night and crank it in the morning.? Duh,you think.
You know maybe the problem is me for continuing to take my car to place that does not value me as a customer. MB of Buckhead constantly wastes my time by not fixing my car correctly the first time and providing me, in the words of Clark Howard, with customer no service. Maybe I should consider encountering a little inconvenience for better service, huh?

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Business Response:

First of all let me say that we at Mercedes-Benz of Buckhaed appreciate both your candor and your concerns. You have pointed out many incidents which to you may seem as shortcomings, and that may be the case but also be aware that the dealership must follow certain procedures and protocol in order to provide every one of our customers a certain degree of uniformity. We invite you to visit us again and we assure you that we will be more than happy to address each one of your concerns. Regards, MBoB.
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I have a 2003 E500 Sport. I bought the vehicle used and after I left the lights on a few times the battery died. I got it charged. And it started then I took it to this shop to get an electrical diagnostic because the instrument cluster was glowing. After 7 hours they called me and said the alternator had a short. The alternator was replaced at 34,000 miles under service campaign, At 77,000 the alternator went out again. I was quoted $875 to replace the alternator which would probably go out again in 35,000 miles. So, I decided to get it done at an independent for $350. Now they are telling me the car won't start after there diagnostic which probably destroyed the alternator once and for all. Now I have to pay a tow company to tow it to the repair center. Do Not take your car here and they seem to not be concerned at all. In fact do not buy a mercedes from anywhere after the warranty expires. Trust me. I ignored these reviews please do not ignore these reviews. Please trust us I didn't and it is costing me an extra $500.

1
★☆☆☆☆

I have a 2003 E500 Sport. I bought the vehicle used and after I left the lights on a few times the battery died. I got it charged. And it started then I took it to this shop to get an electrical diagnostic because the instrument cluster was glowing. After 7 hours they called me and said the alternator had a short. The alternator was replaced at 34,000 miles under service campaign, At 77,000 the alternator went out again. I was quoted $875 to replace the alternator which would probably go out again in 35,000 miles. So, I decided to get it done at an independent for $350. Now they are telling me the car won't start after there diagnostic which probably destroyed the alternator once and for all. Now I have to pay a tow company to tow it to the repair center. Do Not take your car here and they seem to not be concerned at all. In fact do not buy a mercedes from anywhere after the warranty expires. Trust me. I ignored these reviews please do not ignore these reviews. Please trust us I didn't and it is costing me an extra $500.

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Great Dealership. Wonderful Facility. Bought a 2008 ML350. The staff was wonderful. Adrian Rudik and Bruce Wile were fantastic. I had lunch in their Cafe (Hot southwest grilled chicken sandwich for and latte for me and a tuna on wheat and a strawberry smoothie for my son) . When they returned my suv from service, I even had a rose on my seat. INCREDIBLE EXPERIENCE.

5
★★★★★

Great Dealership. Wonderful Facility. Bought a 2008 ML350. The staff was wonderful. Adrian Rudik and Bruce Wile were fantastic. I had lunch in their Cafe (Hot southwest grilled chicken sandwich for and latte for me and a tuna on wheat and a strawberry smoothie for my son) . When they returned my suv from service, I even had a rose on my seat. INCREDIBLE EXPERIENCE.

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Business Response:

We Thank you. I just wanted to write a short " Thank You" for your kind review of our dealership. We are glad your experience with Mercedes-Benz of Buckhead was exceptional. If we can be of any further assistance in the very near future, please come an see us.
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don't think they care much for African Americans. I was treated "funny' and I could tell that they did not want to help at all. I think that if I were of a different breed; I probably would have walked out with a better deal. oh well; that's the South for ya :)

3
★★★☆☆

don't think they care much for African Americans. I was treated "funny' and I could tell that they did not want to help at all. I think that if I were of a different breed; I probably would have walked out with a better deal. oh well; that's the South for ya :)

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0 out of 1 people found this review helpful.

Business Response:

Allegations of racism Dear Jane D: I have just read your recent review of Mercedes-Benz of Buckhead in which you raise concerns of racism. I would like to let you know that these concerns deeply worry us. I would like to let you know that as the CEO and owner of Mercedes-Benz of Buckhead as well as an African-American; I would find any and all incidents of racism completely unacceptable. It does not reflect the ethics and values of Mercedes-Benz , and much less my own personal beliefs. Mercedes-Benz of Buckhead has always made great efforts to give back and be a positive example for the African-American community as well as the city of Atlanta as a whole. Jane, I would like to invite you back to Mercedes-Benz of Buckhead. Please feel free to speak to any of our associates about your experience and concerns. I promise you we will address the problem. With warmest regards, Juanita Baranco Mercedes-Benz of Buckhead
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The mercedes Benz of Buckhead is one of the best dealerships that I have ever been too. When I took my benz there, I was totally impressed with the service they provided. They even had a shuttle to take me back home or to work. And that shuttle will also come back to pick me up.

5
★★★★★

The mercedes Benz of Buckhead is one of the best dealerships that I have ever been too. When I took my benz there, I was totally impressed with the service they provided. They even had a shuttle to take me back home or to work. And that shuttle will also come back to pick me up.

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