Subzero Appliance Services

★☆☆☆☆

About Subzero Appliance Services

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Placed a service call for repairs on my cooktop. Was told the service call would be $79 plus cost of parts needed for repairs. Turns out that internal components needed cleaning, and luckily no parts would be required. 20 minutes later I was presented with a bill for the $79 service call PLUS $150 labor. I disputed it and the technician called the office. After hanging up the phone he said that the company explained their fees to me when I made the service call and that is simply NOT TRUE. I remember asking very good questions when I called, because I described the problem to the person I spoke with and they even gave me a ballpark price range on two possible parts I may need. Lesson learned: when quoted the price of the service call, ask LOTS of questions. If you need appliance repair, be careful about operations like this.

PROS: Service Person was Polite
CONS: PRICE GAUGING

1
★☆☆☆☆

Placed a service call for repairs on my cooktop. Was told the service call would be $79 plus cost of parts needed for repairs. Turns out that internal components needed cleaning, and luckily no parts would be required. 20 minutes later I was presented with a bill for the $79 service call PLUS $150 labor. I disputed it and the technician called the office. After hanging up the phone he said that the company explained their fees to me when I made the service call and that is simply NOT TRUE. I remember asking very good questions when I called, because I described the problem to the person I spoke with and they even gave me a ballpark price range on two possible parts I may need. Lesson learned: when quoted the price of the service call, ask LOTS of questions. If you need appliance repair, be careful about operations like this.

PROS: Service Person was Polite
CONS: PRICE GAUGING

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