Mason Mechanical Services

★★★☆☆
M-F 8am until 5pm Saturday 8am until 12pm Closed Sunday

About Mason Mechanical Services

Categories
  • Mechanical Contractors
  • Heating & Air Conditioning
  • Appliance Repair
  • Personal Services
  • Employment Agencies

Personal Services

Personal Services
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2.5 10
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.

I had an appointment scheduled to get a quote for 2 new systems and no one showed up. When I called to see when Mason was going to be on site...I was informed that they no longer handled the intown Atlanta area. While I understand that due to a variety of issues that a company may no longer serve an area that they used to (we purchased a system from Mason 7-8 years ago)...it is totally unacceptable to say you have an appointment and then to simply not show up! I was told that someone "tried" to call me about this (I was informed that tehy reached a "generic" voice mail and was not sure it was me...so they did not leave a message.

Poor treatment received for a former customer that had a sincere interest in possible addt'l items from this company!

1
★☆☆☆☆

I had an appointment scheduled to get a quote for 2 new systems and no one showed up. When I called to see when Mason was going to be on site...I was informed that they no longer handled the intown Atlanta area. While I understand that due to a variety of issues that a company may no longer serve an area that they used to (we purchased a system from Mason 7-8 years ago)...it is totally unacceptable to say you have an appointment and then to simply not show up! I was told that someone "tried" to call me about this (I was informed that tehy reached a "generic" voice mail and was not sure it was me...so they did not leave a message.

Poor treatment received for a former customer that had a sincere interest in possible addt'l items from this company!

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.

No company is perfect. They make mistakes, and unless you know Mickey Nelson or his fellow co-workers then you should really back off. These people have been nothing but good to me and everyone I know.
And BTW : Posting your "thoughts" on a website and making time out of your day to attack this business just explains the type of person you are. Which would perfectly explain why this business might not want to work with you. Who could blame them?
Your grown men and women, you think you could run a growing business better than this man? You have no clue what it's like. I personally have been involved in running a small business. It's not all happy times, and I'd like to see anyone of you step up and accomplish all the things in a lifetime that this man has in the past 20 years!!!

5
★★★★★

No company is perfect. They make mistakes, and unless you know Mickey Nelson or his fellow co-workers then you should really back off. These people have been nothing but good to me and everyone I know.
And BTW : Posting your "thoughts" on a website and making time out of your day to attack this business just explains the type of person you are. Which would perfectly explain why this business might not want to work with you. Who could blame them?
Your grown men and women, you think you could run a growing business better than this man? You have no clue what it's like. I personally have been involved in running a small business. It's not all happy times, and I'd like to see anyone of you step up and accomplish all the things in a lifetime that this man has in the past 20 years!!!

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.

I had my unit inspected and was told it could not be repaired and would need to be replaced. The unit was 11 years old and yes it did need to be replaced. I asked for a quote several times and they could not provide that to me, I was even working with my insurance company to replace it due to water damage and they would not assist in getting this done just told me they would not have anything to do with the insurance company for me to just pay out of my pocket, so I decided to get another company and have been please now.

2
★★☆☆☆

I had my unit inspected and was told it could not be repaired and would need to be replaced. The unit was 11 years old and yes it did need to be replaced. I asked for a quote several times and they could not provide that to me, I was even working with my insurance company to replace it due to water damage and they would not assist in getting this done just told me they would not have anything to do with the insurance company for me to just pay out of my pocket, so I decided to get another company and have been please now.

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.

Beware, Mason Mechanical is operating as Get Cool Heating & Air. You'll not find M. Nelson'sname attached, but he holds the license and is running this alleged business. If YOU know anyone thinking of doing business with this company advise them to contact the BBB

3
★★★☆☆

Beware, Mason Mechanical is operating as Get Cool Heating & Air. You'll not find M. Nelson'sname attached, but he holds the license and is running this alleged business. If YOU know anyone thinking of doing business with this company advise them to contact the BBB

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Business Response:

Iam not sure Get Cool is not alleged company it inc. reg with the state of Ga and has been since 09/2007 and i am not sure what I have personal done to you but you are more the weclome to call me at the office to talk about, to see what can work out to help you. Thanks M Nelson
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I can not get them to fix my improperly installed air conditioner. They will not call me back or respond to my letters. My brand new unit worked one week. The warranty is only good if the company stands behind it and they don't.

1
★☆☆☆☆

I can not get them to fix my improperly installed air conditioner. They will not call me back or respond to my letters. My brand new unit worked one week. The warranty is only good if the company stands behind it and they don't.

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.

They came to perform the annual check up. The temp outside was approx 69 degrees. The next day the temp went to 83 and the a/c would not come on. Called them back out and the found a bad fuse in the furnace (which does not run the a/c) according to the tech. Never indicated there was a short anywhere and charged for a service call and new fuse. The unit had not been touched since his checkup and 24hrs later it wouldn't work. I don't think there should have been a charge and when this was mentioned the tech became very argumentative and rude.

1
★☆☆☆☆

They came to perform the annual check up. The temp outside was approx 69 degrees. The next day the temp went to 83 and the a/c would not come on. Called them back out and the found a bad fuse in the furnace (which does not run the a/c) according to the tech. Never indicated there was a short anywhere and charged for a service call and new fuse. The unit had not been touched since his checkup and 24hrs later it wouldn't work. I don't think there should have been a charge and when this was mentioned the tech became very argumentative and rude.

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.

I can not get them to fix my improperly installed air conditioning. I have been trying since May. I have had two technicians out to look at it. I have had to call numerous times and it is still not fixed in October!

1
★☆☆☆☆

I can not get them to fix my improperly installed air conditioning. I have been trying since May. I have had two technicians out to look at it. I have had to call numerous times and it is still not fixed in October!

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.

Called for a quote on a heatpump, came out 5 hours late. Charged me for the quote which they still haven't sent to me a month and a half later, even though the website says "Free estimate". All they did was write down the model number and tonnage. I told them I wanted a new unit, "it's 25 years old". In the mean time I've had the old unit replaced by a better more qualified company.

1
★☆☆☆☆

Called for a quote on a heatpump, came out 5 hours late. Charged me for the quote which they still haven't sent to me a month and a half later, even though the website says "Free estimate". All they did was write down the model number and tonnage. I told them I wanted a new unit, "it's 25 years old". In the mean time I've had the old unit replaced by a better more qualified company.

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.

I've needed my heating an air system looked at a few times over the years not to mention some serious duct work redone in my basement and these guys have always given me a fair price done in a timely manner.

5
★★★★★

I've needed my heating an air system looked at a few times over the years not to mention some serious duct work redone in my basement and these guys have always given me a fair price done in a timely manner.

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.

I have used this company for 7 yrs both personally and professionally (referring them) and have had nothing but good service from them. They do quality work at a fair price.

5
★★★★★

I have used this company for 7 yrs both personally and professionally (referring them) and have had nothing but good service from them. They do quality work at a fair price.

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Message from Mason Mechanical Services

I unfortunately have a customer I have not made happy and they have posted several anonymous message's, We try very hard at Mason Mechanicla and Get Cool to make everybody happy and give professional service, giving the change we can fix or overcome any prolbem not giving the change I'am not sure how to fix it. Mickey Nelson

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