Atlanta Fixture & Sales Co Inc

★★☆☆☆
  • 3185 Northeast Expy NE

    Chamblee, GA 30341

    Map & Directions
  • 770-455-8844

Home Construction & Remodeling

Home Construction & Remodeling
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This place is a customer service disaster. They are extremely disrespectful to customers. I'd suggest you take your business elsewhere.

1
★☆☆☆☆

This place is a customer service disaster. They are extremely disrespectful to customers. I'd suggest you take your business elsewhere.

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I placed an online order for a single item 20 days before Christmas. When I hadn't seen the item 5 days before Christmas, I called Atlanta Fixture and spoke to a representative. Apparently my item was on back order when I placed the order, but it was in the warehouse now and they weren't sure why it wasn't sent out. They apologized and said they would send it out the next day, but it wouldn't make it to me by Christmas (they had no problem charging my credit card right away). Apparently they are unwilling to spend an extra $5 on shipping to compensate for their error. If I don't have the gift by Christmas, I don't need it at all. I wouldn't have minded if they told me right away there was a supply issue - I probably would have just found the item elsewhere. But all I received was an order confirmation and nothing else. I would suggest avoiding this business if you have the option. There was poor communication and execution for the simplest of orders. I will not use this company again.

1
★☆☆☆☆

I placed an online order for a single item 20 days before Christmas. When I hadn't seen the item 5 days before Christmas, I called Atlanta Fixture and spoke to a representative. Apparently my item was on back order when I placed the order, but it was in the warehouse now and they weren't sure why it wasn't sent out. They apologized and said they would send it out the next day, but it wouldn't make it to me by Christmas (they had no problem charging my credit card right away). Apparently they are unwilling to spend an extra $5 on shipping to compensate for their error. If I don't have the gift by Christmas, I don't need it at all. I wouldn't have minded if they told me right away there was a supply issue - I probably would have just found the item elsewhere. But all I received was an order confirmation and nothing else. I would suggest avoiding this business if you have the option. There was poor communication and execution for the simplest of orders. I will not use this company again.

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Atlanta Fixtures has decent prices and is more local than other large suppliers. I've found good deals on a lot of supplies for my coffee shop, and I've rarely had problems. When some delivery issues occurred, customer service reps worked with me and eventually the problems were fixed. Their website could use a tune-up. I'll keep ordering from them when they have the best deal on items.

3
★★★☆☆

Atlanta Fixtures has decent prices and is more local than other large suppliers. I've found good deals on a lot of supplies for my coffee shop, and I've rarely had problems. When some delivery issues occurred, customer service reps worked with me and eventually the problems were fixed. Their website could use a tune-up. I'll keep ordering from them when they have the best deal on items.

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