Spires Interiors & Gifts

★★★☆☆
  • 1114 Monticello St SW

    Covington, GA 30014

    Map & Directions
  • 770-787-9001

About Spires Interiors & Gifts

Hours
Mon-Wed 10am-6pm, Fri 10am-6pm, Thu 10am-8pm, Sat 10am-5pm

Home & Garden

Home & Garden
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I would never shop at Spires! The owner is RUDE as all get out and speaks to the customers in a fowl fashion and lacks customer service...bought vera Bradley there and the strap broke and when I came by to exchange it, with her knowledge

1
★★★☆☆

I would never shop at Spires! The owner is RUDE as all get out and speaks to the customers in a fowl fashion and lacks customer service...bought vera Bradley there and the strap broke and when I came by to exchange it, with her knowledge

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Spires is a cute store, but the employees do not have GOOD CUSTOMER SERVICE, so what's the point? I will say that they are helpful until you return or exchange an item.

If I wanted a refund on my purchase with a receipt in my hand, will you refund my money? The answer is "NO."

If I wanted to make an exchange on my purchase that was on sale and I have a receipt in my hand, will you allow an exchange? The answer is "NO."

If I purchase the wrong item for a gift, will you allow me to exchange the product or refund my money? The answer is "NO."

To all who is reading this review all three things happened to me in this store. I read the last review and maybe Spires has changed their policy, but I really don't believe it.

I have started shopping elsewhere.

1
★☆☆☆☆

Spires is a cute store, but the employees do not have GOOD CUSTOMER SERVICE, so what's the point? I will say that they are helpful until you return or exchange an item.

If I wanted a refund on my purchase with a receipt in my hand, will you refund my money? The answer is "NO."

If I wanted to make an exchange on my purchase that was on sale and I have a receipt in my hand, will you allow an exchange? The answer is "NO."

If I purchase the wrong item for a gift, will you allow me to exchange the product or refund my money? The answer is "NO."

To all who is reading this review all three things happened to me in this store. I read the last review and maybe Spires has changed their policy, but I really don't believe it.

I have started shopping elsewhere.

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.

I LOVE this store!! The staff is very helpful and friendly, and the merchandise is awesome!! I had to return an item that had been a gift and there was no problem! I had a gift receipt and was able to exchange my Vera Bradley Suzanni hipster for a Laura in the same pattern! Love my new bag!! Thank you to Karen, Linda and Mandy for helping me decide!! Next time I am getting a Trollbead bracelet!! This shop is a must see!!

5
★★★★★

I LOVE this store!! The staff is very helpful and friendly, and the merchandise is awesome!! I had to return an item that had been a gift and there was no problem! I had a gift receipt and was able to exchange my Vera Bradley Suzanni hipster for a Laura in the same pattern! Love my new bag!! Thank you to Karen, Linda and Mandy for helping me decide!! Next time I am getting a Trollbead bracelet!! This shop is a must see!!

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Not very good customer service. They will not even issue a refund with the tags still on the Vera Bradley Bag and a receipt. You have to take a store credit.If they do not have the item you want and they have to order it, it takes forever to come in, even though they say a week. If you buy something for somebody else here, make sure it is what they want.

1
★☆☆☆☆

Not very good customer service. They will not even issue a refund with the tags still on the Vera Bradley Bag and a receipt. You have to take a store credit.If they do not have the item you want and they have to order it, it takes forever to come in, even though they say a week. If you buy something for somebody else here, make sure it is what they want.

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1 out of 1 people found this review helpful.

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***UPDATE: My wife contacted customer service at www.verabradley.com and they are sending her a prepaid label to return the item she purchased from Spires Interiors & Gift. Customer Service at www.verabradley.com is giving her the opportunity to return the item to them or exchange it. Now that's GREAT customer service from Vera Bradley. Spires Interiors should learn from that, but read below what happened to my wife at Spires Interiors. DON'T BUY GIFT ITEMS FROM THIS STORE IF YOU DO NOT KNOW WHAT SIZE TO PURCHASE. THEY DO NOT ACCEPT RETURNS OR EXCHANGES.
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POOR CUSTOMER SERVICE - My wife told me that she rather drive 100 miles out of her way to purchase Vera Bradley item than to ever shop at Spires Interiors & Gift. Not the friendly store that it should be and no Customer Service. My wife likes the Vera Bradley items and today while we were visiting Spires Interiors & Gift she was talked down to. She only asked a simply question about an item and wanted to return the items she purchased. She had the orgininal receipts and the products was never used, but she was told that she could not return items on SALE.
She is considering calling customer service at www.verabradley.com to report the disgusting behavior. YOU ARE NOT THE ONLY STORE THAT SELLS VERA BRADLEY!

1
★☆☆☆☆

***UPDATE: My wife contacted customer service at www.verabradley.com and they are sending her a prepaid label to return the item she purchased from Spires Interiors & Gift. Customer Service at www.verabradley.com is giving her the opportunity to return the item to them or exchange it. Now that's GREAT customer service from Vera Bradley. Spires Interiors should learn from that, but read below what happened to my wife at Spires Interiors. DON'T BUY GIFT ITEMS FROM THIS STORE IF YOU DO NOT KNOW WHAT SIZE TO PURCHASE. THEY DO NOT ACCEPT RETURNS OR EXCHANGES.
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POOR CUSTOMER SERVICE - My wife told me that she rather drive 100 miles out of her way to purchase Vera Bradley item than to ever shop at Spires Interiors & Gift. Not the friendly store that it should be and no Customer Service. My wife likes the Vera Bradley items and today while we were visiting Spires Interiors & Gift she was talked down to. She only asked a simply question about an item and wanted to return the items she purchased. She had the orgininal receipts and the products was never used, but she was told that she could not return items on SALE.
She is considering calling customer service at www.verabradley.com to report the disgusting behavior. YOU ARE NOT THE ONLY STORE THAT SELLS VERA BRADLEY!

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.

Spent a lazy summer morning in this lovely store with an absolutely charming young assistant named Kayla who helped me pick out a wonderful Vera Bradley purse and wallet in the new Symphony in Hue pattern. She introduced me to Lindsey Phillips flip flops and super cute ballet flats with interchangeable embellishments - I bought both! She also spent considerable time explaining Trollbead charm bracelets and I now know what to put on my Christmas list! Simply a wonderful shopping experience!! If you go to Covington, don't miss this darling store.

5
★★★★★

Spent a lazy summer morning in this lovely store with an absolutely charming young assistant named Kayla who helped me pick out a wonderful Vera Bradley purse and wallet in the new Symphony in Hue pattern. She introduced me to Lindsey Phillips flip flops and super cute ballet flats with interchangeable embellishments - I bought both! She also spent considerable time explaining Trollbead charm bracelets and I now know what to put on my Christmas list! Simply a wonderful shopping experience!! If you go to Covington, don't miss this darling store.

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Loved them! They spent tons of time helping me to pick out just the right pieces of Vera Bradley to fit my needs. They rushed my monogramming & are a gem.

5
★★★★★

Loved them! They spent tons of time helping me to pick out just the right pieces of Vera Bradley to fit my needs. They rushed my monogramming & are a gem.

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.

I purchased a Vera Bradley item and after a few days changed my mind & wanted to return it. I had the receipt but they wouldn't take it back w/o the tag. They should warn customers that they have to keep the tag if they want to return the item. I was not pleased. They wouldn't let me exchange it for something else, either.

3
★★★☆☆

I purchased a Vera Bradley item and after a few days changed my mind & wanted to return it. I had the receipt but they wouldn't take it back w/o the tag. They should warn customers that they have to keep the tag if they want to return the item. I was not pleased. They wouldn't let me exchange it for something else, either.

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Spire's is one of my favorite locations to visit during an outing on the square. They have a very specialized selection from soaps and lotions to the popular Spanks hosiery to dishes and place settings. I've heard they're one of the largest Vera Bradley retailers in Georgia, which is believable once you've seen their stock. The employees are not overly friendly, but it's a must-visit at the Square in Covington. And if you're looking for a gift for someone special, you'll likely find something perfect here.

4
★★★★☆

Spire's is one of my favorite locations to visit during an outing on the square. They have a very specialized selection from soaps and lotions to the popular Spanks hosiery to dishes and place settings. I've heard they're one of the largest Vera Bradley retailers in Georgia, which is believable once you've seen their stock. The employees are not overly friendly, but it's a must-visit at the Square in Covington. And if you're looking for a gift for someone special, you'll likely find something perfect here.

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.

After going to this store today and being completely talked down to by an employee (with an accent) I will never go there again. Yes, they are a "quaint little store" but this employee was so rude when I asked a question about the price of an item that I will never be back. Another customer even saw and overheard her speaking down to me and had this awe-struck look on her face. I cannot believe people in the retail business can afford to keep employees such as her. Please be fore-warned before you step foot in this store. Serendipity is just down the road in Conyers and will bend over backward to help you in any way possible.

2
★★☆☆☆

After going to this store today and being completely talked down to by an employee (with an accent) I will never go there again. Yes, they are a "quaint little store" but this employee was so rude when I asked a question about the price of an item that I will never be back. Another customer even saw and overheard her speaking down to me and had this awe-struck look on her face. I cannot believe people in the retail business can afford to keep employees such as her. Please be fore-warned before you step foot in this store. Serendipity is just down the road in Conyers and will bend over backward to help you in any way possible.

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This is a very quaint little store on the square in Covington, GA. They specialize in Vera Bradley products. They have the very best selection around! The owner, Denise, is extremely knowledgeable and helpful when choosing the right product!

4
★★★★☆

This is a very quaint little store on the square in Covington, GA. They specialize in Vera Bradley products. They have the very best selection around! The owner, Denise, is extremely knowledgeable and helpful when choosing the right product!

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