Silver Waves

★★★☆☆

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107 Charlotte Dr # C Savannah, GA

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AAA Ga Home Improvements

8 Cypress Cv Savannah, GA

2.5 2
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I was visiting from Minnesota and meeting my girlfriend from Germany at Tybee Island / Savannah area. We went to this store and as we were looking at items a shot glass fell as an employee was dusting the items. It was as clear as day that the one employee dusting caused this accident. Another employee walked over in an intimidating way and was staring at us. She acted as if my girlfriend and I had broke the shot glass and tried to walk away. The other employee did not take responsibility for her actions and I felt belittled. My bad experience did not end there. Upon returning to Minnesota I found the t-shirt I had purchased for my roommate had a big scorch/burn mark on the back near the neckline. I never opened the shirt to examine it. I still have the tags on the shirt, the receipt from my credit card, and the bag it came in. I tried calling the store and they have refused to put the manager "Gilly" on the phone each time. They always say he will be back in a little bit. He is never there. I don't know if this fictional character exists. The employee who answers the phone needs a lesson on proper phone etiquette. 'Yeah, what, waves', was the last response I got. I have filed a complaint with the better business bureau based on these experiences and I am currently awaiting a resolution.

1
★☆☆☆☆

I was visiting from Minnesota and meeting my girlfriend from Germany at Tybee Island / Savannah area. We went to this store and as we were looking at items a shot glass fell as an employee was dusting the items. It was as clear as day that the one employee dusting caused this accident. Another employee walked over in an intimidating way and was staring at us. She acted as if my girlfriend and I had broke the shot glass and tried to walk away. The other employee did not take responsibility for her actions and I felt belittled. My bad experience did not end there. Upon returning to Minnesota I found the t-shirt I had purchased for my roommate had a big scorch/burn mark on the back near the neckline. I never opened the shirt to examine it. I still have the tags on the shirt, the receipt from my credit card, and the bag it came in. I tried calling the store and they have refused to put the manager "Gilly" on the phone each time. They always say he will be back in a little bit. He is never there. I don't know if this fictional character exists. The employee who answers the phone needs a lesson on proper phone etiquette. 'Yeah, what, waves', was the last response I got. I have filed a complaint with the better business bureau based on these experiences and I am currently awaiting a resolution.

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While I had a friend visiting over the Labor Day weekend we went out to Tybee Beach. She wanted to shop some while out there. This was a very nice store full of souviners of all kinds and at various price levels. She got several items to take home with her for gifts. And I found a cute beach tote I will use for next summer season! They had a end of season sale going on and also picked up some nice beachwear items! The staff was friendly!

PROS: Nice store, convinent, lots of merchandise to choose from , pleasant!
CONS: None to report on this trip all positive

4
★★★★☆

While I had a friend visiting over the Labor Day weekend we went out to Tybee Beach. She wanted to shop some while out there. This was a very nice store full of souviners of all kinds and at various price levels. She got several items to take home with her for gifts. And I found a cute beach tote I will use for next summer season! They had a end of season sale going on and also picked up some nice beachwear items! The staff was friendly!

PROS: Nice store, convinent, lots of merchandise to choose from , pleasant!
CONS: None to report on this trip all positive

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