Houston Lake Animal Hospital

★★★★☆
  • 528 S Houston Lake Rd

    Warner Robins, GA 31088

    Map & Directions
  • 478-971-4700

About Houston Lake Animal Hospital

Hours
Mon-Wed 9am-6pm ; Thu 9am-Noon ; Fri 9am-6pm ; Sat 9am-Noon ; Sun Closed ; Appointments Available

Pets & Animals

Pets & Animals
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4.2 5
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I agree with the other reviewer, the appointments are easy to get and you are seen quickly and at your appointment time. The vet himself does take the time to answer any of your questions. We just moved to the area a few months ago and added a new addition to the family, this vet is the ONLY one that seemed to have a good review so I chose them to check out our new puppy. The first two appointments seemed fine, in and out with no issues. The Doc SEEMED to really care about the animals so when it was time for my family to go out of town for a short weekend I did not hesitate to call them and see if they had room in their kennel and sure enough they did. I "thought" with such excellent service during our appointments with the vet that our pups would get the same treatment while they stayed there over the weekend.. Boy was I wrong.. I dropped them off that Friday, asked if I could see where they would be staying and got a very weird look, like no one has ever asked to see the back area before. They told me it would be a few minutes so I waited.. After I went back there I saw my dogs in the kennel, gave them a kiss and said my goodbyes. I brought two of their favorite toys to keep them company while I was gone. They told me they would have plenty of bedding "towels" for the dogs to sleep on. Dropping them off was very inpersonal, I did not have a good, warm fussy feeling that I normally have when leaving my dogs in others care. When I returned Monday morning a lady brought me the plastic bag with their remaining food and their toys.. I opened the bag is PURE URINE hit my face.... The toys were soaking wet, I told them they smell like pee and they responded with "are you sure it's not water?" Are you freaking kidding me!? Then they brought my babies out (pug and great dane), I had my son in the car so I just took the dogs and went straight to the car after paying my bill of 120.00.... As I started driving the smell was so horrific that I had to roll my windows down. I get home and as I got my digs out of the back seat I realized it wasn't just the bad of urine soaked toys they gave me, it was my dogs that smelled like urine too!! My poor babies were covered in their own urine. I called and personally spoke to the vet, he asked if i could bring them back up there and he would give them a bath... Yeah Right, I'm going to put urine covered dogs back in my car with a 17 month old baby and drive all the way up there so you can give them a bath???? Something that should have been done before I even got there?!? My husband called them to discuss this and the vet then proceeded to give my husband another story and pretty much telling my husband that I was not giving him all the information... So now I'm a liar??? I took the toys back up there JUST so the doctor could smell what he sent home to me and he refused to even open the bag.... He did not want to take any responsibility for the way my dogs were treated or taken care of and told me if I wanted top treatment I should go board them somewhere else, that he doesn't pay his staff members to come in more than twice a day for 15 minutes at a time to feed, clean and let the dogs out... My dog cannot eat, and go to the bathroom within 15 minutes??!?!? I will pay the extra money to ensure my dogs are taken care of... And as I called him Mr. Henke he rudely stopped me in my sentence and corrected my address to him as DR.. Henke... What a jerk.... My concern was for my dogs and he was concerned that I didn't address him as Dr.... I will NEVER go back to this jerk.....

2
★★☆☆☆

I agree with the other reviewer, the appointments are easy to get and you are seen quickly and at your appointment time. The vet himself does take the time to answer any of your questions. We just moved to the area a few months ago and added a new addition to the family, this vet is the ONLY one that seemed to have a good review so I chose them to check out our new puppy. The first two appointments seemed fine, in and out with no issues. The Doc SEEMED to really care about the animals so when it was time for my family to go out of town for a short weekend I did not hesitate to call them and see if they had room in their kennel and sure enough they did. I "thought" with such excellent service during our appointments with the vet that our pups would get the same treatment while they stayed there over the weekend.. Boy was I wrong.. I dropped them off that Friday, asked if I could see where they would be staying and got a very weird look, like no one has ever asked to see the back area before. They told me it would be a few minutes so I waited.. After I went back there I saw my dogs in the kennel, gave them a kiss and said my goodbyes. I brought two of their favorite toys to keep them company while I was gone. They told me they would have plenty of bedding "towels" for the dogs to sleep on. Dropping them off was very inpersonal, I did not have a good, warm fussy feeling that I normally have when leaving my dogs in others care. When I returned Monday morning a lady brought me the plastic bag with their remaining food and their toys.. I opened the bag is PURE URINE hit my face.... The toys were soaking wet, I told them they smell like pee and they responded with "are you sure it's not water?" Are you freaking kidding me!? Then they brought my babies out (pug and great dane), I had my son in the car so I just took the dogs and went straight to the car after paying my bill of 120.00.... As I started driving the smell was so horrific that I had to roll my windows down. I get home and as I got my digs out of the back seat I realized it wasn't just the bad of urine soaked toys they gave me, it was my dogs that smelled like urine too!! My poor babies were covered in their own urine. I called and personally spoke to the vet, he asked if i could bring them back up there and he would give them a bath... Yeah Right, I'm going to put urine covered dogs back in my car with a 17 month old baby and drive all the way up there so you can give them a bath???? Something that should have been done before I even got there?!? My husband called them to discuss this and the vet then proceeded to give my husband another story and pretty much telling my husband that I was not giving him all the information... So now I'm a liar??? I took the toys back up there JUST so the doctor could smell what he sent home to me and he refused to even open the bag.... He did not want to take any responsibility for the way my dogs were treated or taken care of and told me if I wanted top treatment I should go board them somewhere else, that he doesn't pay his staff members to come in more than twice a day for 15 minutes at a time to feed, clean and let the dogs out... My dog cannot eat, and go to the bathroom within 15 minutes??!?!? I will pay the extra money to ensure my dogs are taken care of... And as I called him Mr. Henke he rudely stopped me in my sentence and corrected my address to him as DR.. Henke... What a jerk.... My concern was for my dogs and he was concerned that I didn't address him as Dr.... I will NEVER go back to this jerk.....

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While visiting my sister in FL, I had my cat neutered at the Vet where she works. A few days after I brought him back home to GA, he began to show signs of complications. He was very lethargic, just laying around and not eating and he seemed to be in pain. I call his regular vet and relayed what was going on. I was told "we dont keep any medicines on hand...okay bye." That was it. Disturbed, I called another vet in the area, Houston Lake Animal Hospital, a place I had never been. They told me to bring him right in. Turns out he had an infection and a temp of 106.1! The vet there said at 107 brain damage occurs. They kept my cat for 4 days and treated him with antibiotics until his temp finally dropped. There is no doubt in my mind that he would have died had I not taken him in. No thanks to our own vet who couldnt even be bothered! Oh, and what it cost me to have my cat there for 4 days was less than our vet charged for his first round of shots! They even called me a few days after I brought him home to check on him.Needless to say, we now have a new Vet! Thanks to Dr. Henke and the entire staff. They are very kind and caring and will take excellent care of your pet!

5
★★★★★

While visiting my sister in FL, I had my cat neutered at the Vet where she works. A few days after I brought him back home to GA, he began to show signs of complications. He was very lethargic, just laying around and not eating and he seemed to be in pain. I call his regular vet and relayed what was going on. I was told "we dont keep any medicines on hand...okay bye." That was it. Disturbed, I called another vet in the area, Houston Lake Animal Hospital, a place I had never been. They told me to bring him right in. Turns out he had an infection and a temp of 106.1! The vet there said at 107 brain damage occurs. They kept my cat for 4 days and treated him with antibiotics until his temp finally dropped. There is no doubt in my mind that he would have died had I not taken him in. No thanks to our own vet who couldnt even be bothered! Oh, and what it cost me to have my cat there for 4 days was less than our vet charged for his first round of shots! They even called me a few days after I brought him home to check on him.Needless to say, we now have a new Vet! Thanks to Dr. Henke and the entire staff. They are very kind and caring and will take excellent care of your pet!

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One of the best. I called this vet's office when I had an emergency that my regular vet wouldn't take the time to see about. They told me to come right down and they would work me in. I never went back to my other vet.

4
★★★★☆

One of the best. I called this vet's office when I had an emergency that my regular vet wouldn't take the time to see about. They told me to come right down and they would work me in. I never went back to my other vet.

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Dr. Henke is a WONDERFUL vet. I take all of my animals there and never have any problems. He is caring, friendly, and knowledgeable. I recommend him to all of my friends and family because I know how important finding the right vet is. Critters are family, and at Houston Lake Animal Hospital they treat their patients as if they were their own. If you're looking for the RIGHT vet who will provide the best care for your beloved animals, Dr. Henke is the right choice.

5
★★★★★

Dr. Henke is a WONDERFUL vet. I take all of my animals there and never have any problems. He is caring, friendly, and knowledgeable. I recommend him to all of my friends and family because I know how important finding the right vet is. Critters are family, and at Houston Lake Animal Hospital they treat their patients as if they were their own. If you're looking for the RIGHT vet who will provide the best care for your beloved animals, Dr. Henke is the right choice.

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Dr. Henke is a great vet. He is very personable and caring towards your pet. I have recommended to many people who have moved to the area. We are very happy with the care our pets have received from him. We have taken our pets to him for 5 years. He is a graduate of UGA Vet School.

5
★★★★★

Dr. Henke is a great vet. He is very personable and caring towards your pet. I have recommended to many people who have moved to the area. We are very happy with the care our pets have received from him. We have taken our pets to him for 5 years. He is a graduate of UGA Vet School.

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