Texaco Xpress Lube

★★★★★
  • 5528 Chamblee Dunwoody Rd

    Dunwoody, GA 30338

    Map & Directions
  • 770-396-9050

About Texaco Xpress Lube

Details
Hours
Mon-Fri, 8am-6pm; Saturday, 8am-5pm; Sunday, 10am-4pm

Automotive

Automotive
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I had my oil changed and the idiots could not even tighten the drain plug and filter correctly. Oil leaked over my garage floor BUT then it gets even better.....I took the car back to get fixed and the owner jumped all over me using a loud

3
★★★★★

I had my oil changed and the idiots could not even tighten the drain plug and filter correctly. Oil leaked over my garage floor BUT then it gets even better.....I took the car back to get fixed and the owner jumped all over me using a loud

.

Arrogant, incompatible, and poor customer service. LADIES do not bring your vehicle here. I did not take believe the negative comments, complaints about this location and 6 hours later I have to replace my engine.. An employee made a

3
★★★★★

Arrogant, incompatible, and poor customer service. LADIES do not bring your vehicle here. I did not take believe the negative comments, complaints about this location and 6 hours later I have to replace my engine.. An employee made a

.

I went in for an oil change in June. They recommended that I replace my serpentine drive belt. Knowing that it was a little early to do so, the owner double checked it - showing me where it was worn and then I went ahead. I took my car

3
★★★★★

I went in for an oil change in June. They recommended that I replace my serpentine drive belt. Knowing that it was a little early to do so, the owner double checked it - showing me where it was worn and then I went ahead. I took my car

.

I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare.

The Oil change was fine. But apparently when they checked my fluids they "misplaced" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated.

They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc...), to a repair shop of my choice of course, but the buck stopped there.

At least that's what they thought.

I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009.

I have yet to be paid my judgment.

My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, "you ain't nobody", literally "F. you - sue me" type attitude.

And that is exactly what I did.

I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage.

I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list.

I would appreciate it if you helped me.

Thanks in advance.

- Scorned Consumer

0
★☆☆☆☆

I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare.

The Oil change was fine. But apparently when they checked my fluids they "misplaced" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated.

They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc...), to a repair shop of my choice of course, but the buck stopped there.

At least that's what they thought.

I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009.

I have yet to be paid my judgment.

My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, "you ain't nobody", literally "F. you - sue me" type attitude.

And that is exactly what I did.

I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage.

I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list.

I would appreciate it if you helped me.

Thanks in advance.

- Scorned Consumer

 

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