Mercedes Service By Bmi

★★★☆☆
  • 5044 Winters Chapel Rd

    Atlanta, GA 30360

    Map & Directions
  • 770-396-7773

About Mercedes Service By Bmi

Categories
  • Automotive Repair
Details
  • Transmission Repair

Automotive

Automotive
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3.0 4
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Absolute worse service ever. As a first time customer and referred to BMI, I expected the best service. Took vehicle in to get a diagnostic to repair the A/C. Greg quoted one price to repair the vehicle and then called to say it would cost 3X to fix the problem. And X is north of $1,000. I was told the compressor was bad after he repaired another A/C component. Shouldn't the compressor be checked from the start? Does this sound right? And he stated I had to pay for the original work because the task was actually done. He refused to accept blame and continuously wanted to explain why he was right. Why would you take your vehicle to BMI for service? Not to mention, he said let's work on the A/C and then discuss the other issues. However, he took the liberty of repairing something else before the A/C issue was resolved. And yes, he wanted to get compensated for this work.

1
★☆☆☆☆

Absolute worse service ever. As a first time customer and referred to BMI, I expected the best service. Took vehicle in to get a diagnostic to repair the A/C. Greg quoted one price to repair the vehicle and then called to say it would cost 3X to fix the problem. And X is north of $1,000. I was told the compressor was bad after he repaired another A/C component. Shouldn't the compressor be checked from the start? Does this sound right? And he stated I had to pay for the original work because the task was actually done. He refused to accept blame and continuously wanted to explain why he was right. Why would you take your vehicle to BMI for service? Not to mention, he said let's work on the A/C and then discuss the other issues. However, he took the liberty of repairing something else before the A/C issue was resolved. And yes, he wanted to get compensated for this work.

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I have used BMI for over 12 years, for a total of 4 different Mercedes models. Greg cares about his work, and does excellent work. I feel that he truly places the customer's interests first, has honesty and integrity, and that the prices charged are fair and reasonable for the quality of the work performed. If you are looking for a bargain by someone who will slap together a fix, this is not the place. But if you want someone who treats you car as he would treat their own, go to BMI. I recommend BMI without reservation.

5
★★★★★

I have used BMI for over 12 years, for a total of 4 different Mercedes models. Greg cares about his work, and does excellent work. I feel that he truly places the customer's interests first, has honesty and integrity, and that the prices charged are fair and reasonable for the quality of the work performed. If you are looking for a bargain by someone who will slap together a fix, this is not the place. But if you want someone who treats you car as he would treat their own, go to BMI. I recommend BMI without reservation.

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I brought my very sick mercedes to BMI. On it's first day of work they installed a new water pump and some already mounted tires. For this they charged me a thousand dollars. Seemed a little much, but the former service writer Greg (I was told that I was his last service write-up, though he is still at BMI) said he could have the car roadworthy and legal by replacing the exhaust system for about $500 more.The work was done the next day, correctly. But when Greg called, he said it would be a thousand dollars, and that six hundred more was necessary to be paid to him for "personal parts" that he had supplied. Even stranger when he called me back five minutes later to insist that the extra six hundred needed be brought in cash not in a check made out to him. Does this sound odd to anyone else?Subsequently I have called several muffler shops. Some specializing in M-B, some not. I describe needing to replace all three areas (resonators, catalytic converter, and muffler) of the exhaust, none have quoted me anything close to what BMI charged for used parts. The M-B specialist I spoke to covered his eyes in shame when I told him what Greg had charged me.I will never go back, but I have learned a valuable lesson: Make your mechanic give you a written estimate before you agree to service, so you don't get raped at pick-up time. I hope the new service writer Max is more honest in his business style. And if you are reading this, Max, please take me off your mailing list; I won't be back to be taken advantage of a second time.

1
★☆☆☆☆

I brought my very sick mercedes to BMI. On it's first day of work they installed a new water pump and some already mounted tires. For this they charged me a thousand dollars. Seemed a little much, but the former service writer Greg (I was told that I was his last service write-up, though he is still at BMI) said he could have the car roadworthy and legal by replacing the exhaust system for about $500 more.The work was done the next day, correctly. But when Greg called, he said it would be a thousand dollars, and that six hundred more was necessary to be paid to him for "personal parts" that he had supplied. Even stranger when he called me back five minutes later to insist that the extra six hundred needed be brought in cash not in a check made out to him. Does this sound odd to anyone else?Subsequently I have called several muffler shops. Some specializing in M-B, some not. I describe needing to replace all three areas (resonators, catalytic converter, and muffler) of the exhaust, none have quoted me anything close to what BMI charged for used parts. The M-B specialist I spoke to covered his eyes in shame when I told him what Greg had charged me.I will never go back, but I have learned a valuable lesson: Make your mechanic give you a written estimate before you agree to service, so you don't get raped at pick-up time. I hope the new service writer Max is more honest in his business style. And if you are reading this, Max, please take me off your mailing list; I won't be back to be taken advantage of a second time.

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For anyone who owns any type of Mercedes, this is the place to have it repaired from windshield wiper replacement to engine overhauls.
Each time I have my cars repaired, he tells me the exact problem, how long it will take to repair, and the cost. In addition, it is fixed right the first time every time.
The price is always less than a dealership and the customer service is outstanding.

5
★★★★★

For anyone who owns any type of Mercedes, this is the place to have it repaired from windshield wiper replacement to engine overhauls.
Each time I have my cars repaired, he tells me the exact problem, how long it will take to repair, and the cost. In addition, it is fixed right the first time every time.
The price is always less than a dealership and the customer service is outstanding.

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