Carey Paul Honda

★★★☆☆
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  • 3430 US-78

    Snellville, GA 30078

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  • 866-827-6069

3.1034 29
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So we were "called in" for a recall on my Honda FIT 2008, when I asked why I did not get an official notice in the mail, I was told my address is different...thing is I only have had one address since buying that car and got all my previous notices there from Honda. So got there and the service tech walked up said nary a word no greeting, no explanations. I had to be the courteous one. Waited 2 hrs to see another service rep wildly waving at my son, to come out to the car, we all did at which point he waved us to the car and said it is ready. He walked off before I had time to ask for the paperwork on what was done on the recall. Since both Serv ppls were rude and discourteous I believe it must be the culture of dealership. I don't recommend them to anyone. In fact its possibly the culture of Honda US since I had similar problems with the Honda dealer on Sattelite, only they actually stole my 4 tyres after doing only 25000 mls, and replaced them with threaded tyres then told me I needed new tyres... but of course denied that. That day I had gone in for an oil change and noticed my tyre valves and sensors were gone when I got my car back. Bottom line Honda will rip you off if they can, and you let them, chose local mechanics, get 2nd opinions but do not trust Honda Service ppl with your car and safety. Believe me as a consumer I don't understand how they continue to operate, but that is the politics of of all, isn't it?

1
★☆☆☆☆

So we were "called in" for a recall on my Honda FIT 2008, when I asked why I did not get an official notice in the mail, I was told my address is different...thing is I only have had one address since buying that car and got all my previous notices there from Honda. So got there and the service tech walked up said nary a word no greeting, no explanations. I had to be the courteous one. Waited 2 hrs to see another service rep wildly waving at my son, to come out to the car, we all did at which point he waved us to the car and said it is ready. He walked off before I had time to ask for the paperwork on what was done on the recall. Since both Serv ppls were rude and discourteous I believe it must be the culture of dealership. I don't recommend them to anyone. In fact its possibly the culture of Honda US since I had similar problems with the Honda dealer on Sattelite, only they actually stole my 4 tyres after doing only 25000 mls, and replaced them with threaded tyres then told me I needed new tyres... but of course denied that. That day I had gone in for an oil change and noticed my tyre valves and sensors were gone when I got my car back. Bottom line Honda will rip you off if they can, and you let them, chose local mechanics, get 2nd opinions but do not trust Honda Service ppl with your car and safety. Believe me as a consumer I don't understand how they continue to operate, but that is the politics of of all, isn't it?

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Took my 2008 Honda Civic in because of a catastrophic acceleration problem; suggested to the service guy that it might be something in the transmission or engine. My husband is a former mechanic so we're not idiots when it comes to cars. They called me the next day and told me "This is what we found so far ... you need new front brakes, new spark plugs, a top end induction cleaning and a new cabin air filter at a cost of $1,100". We questioned them because none of these things had anything to do with the problem we were having; the reply was "well, we'll fix this stuff and then keep looking". Really? Told them to put the car back together and we would have a tow truck pick it up. Took it to another dealership, who immediately read the engine code and found that we had lost compression on the #3 cylinder. Turned out we had a broken valve in the engine. The other dealership fixed it for us, did a great job and treated us right. Bottom line ... I hate to think how much money these guys would have tried to get out of us before they got to the problem! I wouldn't take a broken bicycle to this service department, unless you just like to give away your hard-earned money!

1
★☆☆☆☆

Took my 2008 Honda Civic in because of a catastrophic acceleration problem; suggested to the service guy that it might be something in the transmission or engine. My husband is a former mechanic so we're not idiots when it comes to cars. They called me the next day and told me "This is what we found so far ... you need new front brakes, new spark plugs, a top end induction cleaning and a new cabin air filter at a cost of $1,100". We questioned them because none of these things had anything to do with the problem we were having; the reply was "well, we'll fix this stuff and then keep looking". Really? Told them to put the car back together and we would have a tow truck pick it up. Took it to another dealership, who immediately read the engine code and found that we had lost compression on the #3 cylinder. Turned out we had a broken valve in the engine. The other dealership fixed it for us, did a great job and treated us right. Bottom line ... I hate to think how much money these guys would have tried to get out of us before they got to the problem! I wouldn't take a broken bicycle to this service department, unless you just like to give away your hard-earned money!

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1 out of 1 people found this review helpful.

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Brought my Accord in for oil change. Done quickly. HOWEVER, I was told that I needed wipers,air filter and cabin filter. I had just changed wipers 2 weeks prior and replaced both the air and cabin filters one month prior to the oil change.
If Carey Paul Service tells you you need a part repaired or replaced-Get a second opinion.

1
★☆☆☆☆

Brought my Accord in for oil change. Done quickly. HOWEVER, I was told that I needed wipers,air filter and cabin filter. I had just changed wipers 2 weeks prior and replaced both the air and cabin filters one month prior to the oil change.
If Carey Paul Service tells you you need a part repaired or replaced-Get a second opinion.

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1 out of 1 people found this review helpful.

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I purchased a pre-owned 2000 Honda Accord on October 21, 2010. About six weeks later on December 9, the car left me and my two year old stranded on the side of the road 4 1/2 hours from home. I am a student who attends school out of state and I purchased the car because Hondas are know for their reliabilty. Not the case with this car. After my parents went up to the dealership the only the only thing they were told was I bought the car "as-is".
After doing some research I learned that this particular year and model had a recall on the transmission. After speaking to the GM, Mr. Higgins, he told me if I could get the car back to Georgia they would fix it(not for free) or give me a portion of my money back and try to get me in something else. I am a full-time student and neither I nor my parents have the money to get this car towed 400 plus miles. I feel that I was misled when I bought this car. No reasonable person would believe that this car has been serviced and put through a 145 point inspection(as they claim) and have such major mechanical issues such a short time later. I was even informed by Honda Customer Service that it seems "they were aware of the problem and misled me"(the Honda Customer Service Representatives words).
As a young woman and a parent I can't express the feelings of fear and helplessness of being stuck on the side of the highway hours before dark, in 30 degree weather miles from any family or friends who could help.
What does it say about a business who would knowingly sell someone are car with transmission issues?
I went to Carey Paul based because several people I know have bought cars from here and have been pleased.
I don't feel that I should be held financially accountable for towing or repairs because this was obviously a problem that should have been taking care of before the car was put on the lot. I would like for Carey Paul to prove that they have earned the reputation of being an excellent care dealership by fixing this issue in a timely matter for me but at this point I don't feel that this will happen.

1
★☆☆☆☆

I purchased a pre-owned 2000 Honda Accord on October 21, 2010. About six weeks later on December 9, the car left me and my two year old stranded on the side of the road 4 1/2 hours from home. I am a student who attends school out of state and I purchased the car because Hondas are know for their reliabilty. Not the case with this car. After my parents went up to the dealership the only the only thing they were told was I bought the car "as-is".
After doing some research I learned that this particular year and model had a recall on the transmission. After speaking to the GM, Mr. Higgins, he told me if I could get the car back to Georgia they would fix it(not for free) or give me a portion of my money back and try to get me in something else. I am a full-time student and neither I nor my parents have the money to get this car towed 400 plus miles. I feel that I was misled when I bought this car. No reasonable person would believe that this car has been serviced and put through a 145 point inspection(as they claim) and have such major mechanical issues such a short time later. I was even informed by Honda Customer Service that it seems "they were aware of the problem and misled me"(the Honda Customer Service Representatives words).
As a young woman and a parent I can't express the feelings of fear and helplessness of being stuck on the side of the highway hours before dark, in 30 degree weather miles from any family or friends who could help.
What does it say about a business who would knowingly sell someone are car with transmission issues?
I went to Carey Paul based because several people I know have bought cars from here and have been pleased.
I don't feel that I should be held financially accountable for towing or repairs because this was obviously a problem that should have been taking care of before the car was put on the lot. I would like for Carey Paul to prove that they have earned the reputation of being an excellent care dealership by fixing this issue in a timely matter for me but at this point I don't feel that this will happen.

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1 out of 1 people found this review helpful.

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They gave me no hassle and were very professional . I visited 2 other dealerships before finally buying a Civic from them.

I jut wish they were located closer to home.

5
★★★★★

They gave me no hassle and were very professional . I visited 2 other dealerships before finally buying a Civic from them.

I jut wish they were located closer to home.

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Carey Paul Honda was a great experience. Highly recomendable . 5 out of 5. And this was the first dealership I visited.

5
★★★★★

Carey Paul Honda was a great experience. Highly recomendable . 5 out of 5. And this was the first dealership I visited.

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Everyone was very friendly and helped us get our required monthly payments. I recommend Carey Paul Honda to any and everyone shopping for a Honda.

5
★★★★★

Everyone was very friendly and helped us get our required monthly payments. I recommend Carey Paul Honda to any and everyone shopping for a Honda.

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My overall experience was excellent. The sales staff was very kind and knowledgeable. I love driving Honda's.

5
★★★★★

My overall experience was excellent. The sales staff was very kind and knowledgeable. I love driving Honda's.

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Five out of five in every aspect! The pleasant and knowledgable staff made the experience wonderful.

I went in August and got a CRV LX. Everything was great.

5
★★★★★

Five out of five in every aspect! The pleasant and knowledgable staff made the experience wonderful.

I went in August and got a CRV LX. Everything was great.

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This is a response to Jen M regarding purchasing a car using Honda Financing. A couple of points to consider

Once you sign a contract using Honda financing to buy a car (same with any dealer), its not a final transaction. The seller takes your offer and tries to get you the interest rate and terms. If the financing company does not agree to the said terms, the seller cannot sell the car - hence the calls days later about the car not being sold and to come back to dealer.

They have the right to also get the best rate and add up to 2% to the rate without disclosing what their best deal was.

They or the financing company can also change the deal after the fact. Case in point (we have 800+ fico scores at the time and unblemished credit) we bought a car for 3.9% financing years ago from one of the Japanese companies. It included upside down insurance for the life of the loan to make the total car price figures equate to the monthly payment (also, never agree on monthly payment - instead agree on total price). I was notified three weeks later that this GAP was reduced to 9 months - not the lifetime as put on the contract. Fortunately, I cancelled the coverage getting back $400 (it actually shortened the loan term by 2 1/2 months roughly). Others though aren't so lucky.

The above are reasons why never to take dealer financing - even if its 0% and always better to go through a local credit union or simply pay up front.

3
★★★☆☆

This is a response to Jen M regarding purchasing a car using Honda Financing. A couple of points to consider

Once you sign a contract using Honda financing to buy a car (same with any dealer), its not a final transaction. The seller takes your offer and tries to get you the interest rate and terms. If the financing company does not agree to the said terms, the seller cannot sell the car - hence the calls days later about the car not being sold and to come back to dealer.

They have the right to also get the best rate and add up to 2% to the rate without disclosing what their best deal was.

They or the financing company can also change the deal after the fact. Case in point (we have 800+ fico scores at the time and unblemished credit) we bought a car for 3.9% financing years ago from one of the Japanese companies. It included upside down insurance for the life of the loan to make the total car price figures equate to the monthly payment (also, never agree on monthly payment - instead agree on total price). I was notified three weeks later that this GAP was reduced to 9 months - not the lifetime as put on the contract. Fortunately, I cancelled the coverage getting back $400 (it actually shortened the loan term by 2 1/2 months roughly). Others though aren't so lucky.

The above are reasons why never to take dealer financing - even if its 0% and always better to go through a local credit union or simply pay up front.

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How is it I got a price quote for a catalytic converter for labor and parts for $1238.00 yet I take it to a local Meineke just down the road and for parts and labor its only $400? I also got a much better warranty 5 years from Meinke versus 12 months from the dealership who incidentally did not have the part in stock and wanted it paid for in advance to order it and could not return it if I changed my mind. I would not recommend them for service, they are way out of the ballpark expensive. The service rep was nice I will give them that. This taught me to shop around before doling out such big bucks for service. Sad with the economic situation we are in people like this can still do business.

1
★☆☆☆☆

How is it I got a price quote for a catalytic converter for labor and parts for $1238.00 yet I take it to a local Meineke just down the road and for parts and labor its only $400? I also got a much better warranty 5 years from Meinke versus 12 months from the dealership who incidentally did not have the part in stock and wanted it paid for in advance to order it and could not return it if I changed my mind. I would not recommend them for service, they are way out of the ballpark expensive. The service rep was nice I will give them that. This taught me to shop around before doling out such big bucks for service. Sad with the economic situation we are in people like this can still do business.

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1 out of 1 people found this review helpful.

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We made the mistake of visiting these guys during the recent CFC program. We went back and forth over price for over two hours and ended up leaving. Their original pricing is way overinflated. When asked to see the invoice cost they wouldnt show it.

For the next week, the salesman repeatedly called my wife and I each day coming down a little lower on price till by the following Friday they hit our target. I called a day later only to find that the GM had shot down the target offer and we were back at square one.

Over the course of the next two months we were repeatedly contacted about once a week from different dealer employees as to what it would take to get us back to the dealership.

We finally had to tell them that we were not going to buy a car from them ever.

2
★★☆☆☆

We made the mistake of visiting these guys during the recent CFC program. We went back and forth over price for over two hours and ended up leaving. Their original pricing is way overinflated. When asked to see the invoice cost they wouldnt show it.

For the next week, the salesman repeatedly called my wife and I each day coming down a little lower on price till by the following Friday they hit our target. I called a day later only to find that the GM had shot down the target offer and we were back at square one.

Over the course of the next two months we were repeatedly contacted about once a week from different dealer employees as to what it would take to get us back to the dealership.

We finally had to tell them that we were not going to buy a car from them ever.

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2 out of 2 people found this review helpful.

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Thanks. I was impressed with the dealership and the friendliness of the agents. I also want to tell everyone here that this was my very first visit and I ended up driving away in a new CRV.

5
★★★★★

Thanks. I was impressed with the dealership and the friendliness of the agents. I also want to tell everyone here that this was my very first visit and I ended up driving away in a new CRV.

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0 out of 1 people found this review helpful.

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We had looked for either a recent used or new Honda pilot all over the ATL metroplex. Price on a 2008 w/ under 14,000 miles was notably lower than BB or Edmond's recommended listings. Sales person was resonable, and they were accomadating on trade-in. Fair value on both trade & purchase. After getting the run around @ 4 other ATL Honda dealers, this was refreshing. I would recommend them, and will do business with them again.

4
★★★★☆

We had looked for either a recent used or new Honda pilot all over the ATL metroplex. Price on a 2008 w/ under 14,000 miles was notably lower than BB or Edmond's recommended listings. Sales person was resonable, and they were accomadating on trade-in. Fair value on both trade & purchase. After getting the run around @ 4 other ATL Honda dealers, this was refreshing. I would recommend them, and will do business with them again.

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Bought a Honda Element 3 weeks ago from Carey Paul Honda. It was an extremely pleasant experience until we started crunching numbers, negotiating my trade and the price of the Element. Suddenly, things weren't as friendly and carefree...and they started to put a lot of pressure on me. There wasn't a need for that because I was going to buy the car....I wasn't playing any games and I made that very clear. I let them know up front that I wanted a win-win situation...I wasn't going to overpay and I wasn't planning to underpay either....just wanted a fair sale. That is exactly what I ended up getting. I think people go into dealerships thinking these guys are "the enemy." They're really not. Treat them with respect and 9 times out of 10, they'll treat you the same way. I think we're brainwashed into believing that dealerships are evil. I agree there are often scams....but come on, no one is stealing your money right out of your wallet. You have the final decision to either make the deal or not. Don't act like a victim.
I would definitely recommend Carey Paul Honda. My experience was positive.

4
★★★★☆

Bought a Honda Element 3 weeks ago from Carey Paul Honda. It was an extremely pleasant experience until we started crunching numbers, negotiating my trade and the price of the Element. Suddenly, things weren't as friendly and carefree...and they started to put a lot of pressure on me. There wasn't a need for that because I was going to buy the car....I wasn't playing any games and I made that very clear. I let them know up front that I wanted a win-win situation...I wasn't going to overpay and I wasn't planning to underpay either....just wanted a fair sale. That is exactly what I ended up getting. I think people go into dealerships thinking these guys are "the enemy." They're really not. Treat them with respect and 9 times out of 10, they'll treat you the same way. I think we're brainwashed into believing that dealerships are evil. I agree there are often scams....but come on, no one is stealing your money right out of your wallet. You have the final decision to either make the deal or not. Don't act like a victim.
I would definitely recommend Carey Paul Honda. My experience was positive.

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I had a repair made at Carey Paul today, and was impressed with the quality of service, efficiency and professionalism. I am always a little skeptical of any service department, especially at a dealership. I have a Honda warranty plan, and the service department quickly identified the problem, told me that it was completely covered by the warranty, and had my car back to me within 4 hours (on a Saturday). I'll definitely be back to Carey Paul for service on my car.

4
★★★★☆

I had a repair made at Carey Paul today, and was impressed with the quality of service, efficiency and professionalism. I am always a little skeptical of any service department, especially at a dealership. I have a Honda warranty plan, and the service department quickly identified the problem, told me that it was completely covered by the warranty, and had my car back to me within 4 hours (on a Saturday). I'll definitely be back to Carey Paul for service on my car.

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Everybody I dealt with was well informed and nice as can be. Plus, I got a great deal. I give it a 5 out of 5 star review. As I said in the title, great

1
★☆☆☆☆

Everybody I dealt with was well informed and nice as can be. Plus, I got a great deal. I give it a 5 out of 5 star review. As I said in the title, great

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I didn??t actually buy a car from CPH, but I shopped there in October. Not sure if it matters, but I was looking at the 2009 Honda Accord EXL.

My experience was good overall. My salesman was pretty young (in his 20s) and was very informative about the product details etc. He was really nice and easy to talk to. When we talked numbers I felt like he was trying to play me a little (since I was a female) but we eventually got to a number that worked for my budget. I didn??t end up leasing the car b/c the timing just wasn??t right?I told him I wanted to wait until the economy got a little better. He has followed up with me 3 times even though I asked him not too?so that was a bit annoying, but I understand it is part of his job description.

All and all I would rate them 3 out of 4 stars. When I am ready to buy, I will definitely use them.

3
★★★☆☆

I didn??t actually buy a car from CPH, but I shopped there in October. Not sure if it matters, but I was looking at the 2009 Honda Accord EXL.

My experience was good overall. My salesman was pretty young (in his 20s) and was very informative about the product details etc. He was really nice and easy to talk to. When we talked numbers I felt like he was trying to play me a little (since I was a female) but we eventually got to a number that worked for my budget. I didn??t end up leasing the car b/c the timing just wasn??t right?I told him I wanted to wait until the economy got a little better. He has followed up with me 3 times even though I asked him not too?so that was a bit annoying, but I understand it is part of his job description.

All and all I would rate them 3 out of 4 stars. When I am ready to buy, I will definitely use them.

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of course they're nice when you're buying a new car you idiots. They're doing everything they can to seperate you from your money. Once you purchase a car from them they try to rip you off even more in maintenance. That's where they make the real money - not in new car sales.

3
★★★☆☆

of course they're nice when you're buying a new car you idiots. They're doing everything they can to seperate you from your money. Once you purchase a car from them they try to rip you off even more in maintenance. That's where they make the real money - not in new car sales.

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1 out of 1 people found this review helpful.

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The service department of Carey Paul Honda is conducting unethical and deceptive business practices. They are performing unnecessary works and replacing parts on your vechicle by scare tactic sales pitch. For example the technician told me that the engine mount is broken and needs to be replaced. If don't replace it now it is going to cost me thousands of dollers. To replace it the charge is $229.00 for labor and $150.00 for the parts when many other dealer ship charge only $75 labor and $150.00 for parts.

1
★☆☆☆☆

The service department of Carey Paul Honda is conducting unethical and deceptive business practices. They are performing unnecessary works and replacing parts on your vechicle by scare tactic sales pitch. For example the technician told me that the engine mount is broken and needs to be replaced. If don't replace it now it is going to cost me thousands of dollers. To replace it the charge is $229.00 for labor and $150.00 for the parts when many other dealer ship charge only $75 labor and $150.00 for parts.

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2 out of 2 people found this review helpful.

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I am very perplexed at the other statements found here as they have just won the torch award from the BBB for their great customer service. I especially like the young lady that i spoke to on the phone. She was very helpful and took her time to make sure that I understood everything. She did not pressure me or push me into anything. She even hooked me up with a great salesman who answered all my questions, and took fabulous care of me. It was the best car buying experience of my life. I even have my first service appointment set up for 3,000 miles. I would send everyone there and Honda's are great, especially on gas consumption.

5
★★★★★

I am very perplexed at the other statements found here as they have just won the torch award from the BBB for their great customer service. I especially like the young lady that i spoke to on the phone. She was very helpful and took her time to make sure that I understood everything. She did not pressure me or push me into anything. She even hooked me up with a great salesman who answered all my questions, and took fabulous care of me. It was the best car buying experience of my life. I even have my first service appointment set up for 3,000 miles. I would send everyone there and Honda's are great, especially on gas consumption.

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Cary Paul Honda has a long list of dissatisfied customers due to their dishonest, unethical and incompetent practices.

They have continued to harasses me to buy from them even though I never bought from them ?? or even wanted to buy from them.

Nobody needs a car, or car service, bad enough to deal with people like these.

Avoid this dealership at all costs. And tell your friends and acquaintances also.

4
★★★★☆

Cary Paul Honda has a long list of dissatisfied customers due to their dishonest, unethical and incompetent practices.

They have continued to harasses me to buy from them even though I never bought from them ?? or even wanted to buy from them.

Nobody needs a car, or car service, bad enough to deal with people like these.

Avoid this dealership at all costs. And tell your friends and acquaintances also.

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1 out of 1 people found this review helpful.

Business Response:

For Larry L. Larry l: My name is Lee Crumpton. I am part owner and General Manager of Carey Paul Honda. I do not hide from customers or problems and am truly concerned about any customer complaints. I would sincerely appreciate the opportunity to speak directly with you in order to get more information about your specific complaint. Please call me at your convenience at 770-985-1444.
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I had a problem with my Honda Civic Hybrid driving rough - jerking and shuddering when it hit certain speeds. I took it to Carey Paul twice and spent several thousand dollars without the problem being resolved. After my first visit, they told me what I was experiencing was normal for a hybrid. I drove another Civic hybrid for a while to confirm that this was not the case. On my second visit, they replaced the start clutch, which made absolutely no difference with my problem.

I took it back for a third time; they diagnosed a transmission problem, which I had suspected. However, they would not take any responsibility for not fixing the problem earlier, and would not subtract the cost of the (as far as I could tell) unneeded repairs. My service advisor (who was far better at talking fast than listening) made a show of trying to get the regional manager to give me a free or reduced-price transmission, but somehow my transmission problems were all my fault, even after I provided service records. I finally took my car back and am still driving it with a defective transmission.

I advise everyone to RUN, not walk away from Carey Paul Honda's service department.

1
★☆☆☆☆

I had a problem with my Honda Civic Hybrid driving rough - jerking and shuddering when it hit certain speeds. I took it to Carey Paul twice and spent several thousand dollars without the problem being resolved. After my first visit, they told me what I was experiencing was normal for a hybrid. I drove another Civic hybrid for a while to confirm that this was not the case. On my second visit, they replaced the start clutch, which made absolutely no difference with my problem.

I took it back for a third time; they diagnosed a transmission problem, which I had suspected. However, they would not take any responsibility for not fixing the problem earlier, and would not subtract the cost of the (as far as I could tell) unneeded repairs. My service advisor (who was far better at talking fast than listening) made a show of trying to get the regional manager to give me a free or reduced-price transmission, but somehow my transmission problems were all my fault, even after I provided service records. I finally took my car back and am still driving it with a defective transmission.

I advise everyone to RUN, not walk away from Carey Paul Honda's service department.

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2 out of 2 people found this review helpful.

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I recently purchased a car because they were "supposed" to be giving a great deal as per deal made with my employer. 10 days later, I find out that they take you to the cleaners. I am letting my employer know about this and also the Governor's Office of Consumer Affairs. If you are ever in the market for a new car in
Gwinnett County, let me know and I will hook you with the best price ever.

1
★☆☆☆☆

I recently purchased a car because they were "supposed" to be giving a great deal as per deal made with my employer. 10 days later, I find out that they take you to the cleaners. I am letting my employer know about this and also the Governor's Office of Consumer Affairs. If you are ever in the market for a new car in
Gwinnett County, let me know and I will hook you with the best price ever.

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1 out of 1 people found this review helpful.

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We traded in our 2003 dodge grand caravan for a 2007 honda pilot in July of 2007. Upon trading in, the dealership agreed to pay off our van and we financed with their preferered lender. After signing all of the paperwork and taking the Pilot home we get a call from our finance guy Paul Kimmey - he said that we needed to come back in to sign another paper. When we got there he claimed that they weren't able to finance at the interest rate that we signed to (although our credit was perfect), instead the rate and corresponding payment would be higher - unfortunately we fell for this scam and signed. One month later I get a phone call from the bank who I had financed my van through - they say that they haven't received a payment for August and want to know where it is - I explained to them that I traded the van in and they should have already received a pay off. As soon as I hang up from them I call Carey Paul - they tell me that the payoff has already been sent and email me a fedex confirmation number - they claim that they hired someone who didn't work out so it took a little longer to send the payoff out. The next month I get another phone call, this time not as nice from the bank who financed the van. They ask why I haven't made a payment for 2 months. This time I am LIVID - I call Carey Paul again - I leave 5 messages. No one calls me back. In the meantime, I see my old van in a parking lot, I notice by the dealership tag that it was sold 2 days before. I call Carey Paul back and tell them that they can't sell something that they don't have a legal right too because they haven't paid for it. They blame someone else and say that the payment was sent to the wrong address. After threatening to sue them, they overnight the payment to the proper address at the bank. So 2 months later my perfect credit is now questionable because of their incompetence. I would highly discourage any potential Honda buyers to shop elsewhere - I will NEVER go to Carey Paul Honda in Snellville GA again. In my opinion they are crooks - everything that they did to us are common car sales scams! If you value your hard earned money stay away!!

1
★☆☆☆☆

We traded in our 2003 dodge grand caravan for a 2007 honda pilot in July of 2007. Upon trading in, the dealership agreed to pay off our van and we financed with their preferered lender. After signing all of the paperwork and taking the Pilot home we get a call from our finance guy Paul Kimmey - he said that we needed to come back in to sign another paper. When we got there he claimed that they weren't able to finance at the interest rate that we signed to (although our credit was perfect), instead the rate and corresponding payment would be higher - unfortunately we fell for this scam and signed. One month later I get a phone call from the bank who I had financed my van through - they say that they haven't received a payment for August and want to know where it is - I explained to them that I traded the van in and they should have already received a pay off. As soon as I hang up from them I call Carey Paul - they tell me that the payoff has already been sent and email me a fedex confirmation number - they claim that they hired someone who didn't work out so it took a little longer to send the payoff out. The next month I get another phone call, this time not as nice from the bank who financed the van. They ask why I haven't made a payment for 2 months. This time I am LIVID - I call Carey Paul again - I leave 5 messages. No one calls me back. In the meantime, I see my old van in a parking lot, I notice by the dealership tag that it was sold 2 days before. I call Carey Paul back and tell them that they can't sell something that they don't have a legal right too because they haven't paid for it. They blame someone else and say that the payment was sent to the wrong address. After threatening to sue them, they overnight the payment to the proper address at the bank. So 2 months later my perfect credit is now questionable because of their incompetence. I would highly discourage any potential Honda buyers to shop elsewhere - I will NEVER go to Carey Paul Honda in Snellville GA again. In my opinion they are crooks - everything that they did to us are common car sales scams! If you value your hard earned money stay away!!

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2 out of 2 people found this review helpful.

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I really enjoyed buying my used Honda at Carey Paul - it was by far the bet experience I had at a dealer and I felt good buying from them. That being said, I have found their service department to be a mixed bag. They are always trying to get me to do "routine" service that is not listed in the manual and then they argue with me about who is right. I think they assume I wouldn't bother to check. They are pretty intense about this stuff --- I get e-mails telling me that my car is probably due for a "32550" mile service and the like. Its pretty crazy.

4
★★★★☆

I really enjoyed buying my used Honda at Carey Paul - it was by far the bet experience I had at a dealer and I felt good buying from them. That being said, I have found their service department to be a mixed bag. They are always trying to get me to do "routine" service that is not listed in the manual and then they argue with me about who is right. I think they assume I wouldn't bother to check. They are pretty intense about this stuff --- I get e-mails telling me that my car is probably due for a "32550" mile service and the like. Its pretty crazy.

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1 out of 1 people found this review helpful.

.

My friend wanted a new honda because her old one didn't look that good anymore. Shen went to Carey Paul Honda and they took care of her very well. They found her the perfect Honda and they didn't try to get more money than was expected. They were very nice and not really expensive.

4
★★★★☆

My friend wanted a new honda because her old one didn't look that good anymore. Shen went to Carey Paul Honda and they took care of her very well. They found her the perfect Honda and they didn't try to get more money than was expected. They were very nice and not really expensive.

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0 out of 1 people found this review helpful.

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They hepled us find that poerfect car for my sister when it as time for her to get one. It was really nice, and the best part was that we were easily able talk them down a lillte on the price.

5
★★★★★

They hepled us find that poerfect car for my sister when it as time for her to get one. It was really nice, and the best part was that we were easily able talk them down a lillte on the price.

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0 out of 1 people found this review helpful.

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They were really nice when I was looking for the car i wanted. They were very patient with me also, because i can be very picky. Overall they are probably the best place to go to geta good deal.

5
★★★★★

They were really nice when I was looking for the car i wanted. They were very patient with me also, because i can be very picky. Overall they are probably the best place to go to geta good deal.

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0 out of 1 people found this review helpful.

 

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