Elegant Bridals

★★★☆☆
  • 2701 Washington Rd 16 Suite 16

    Augusta, GA 30909

    Map & Directions
  • 706-736-8224

About Elegant Bridals

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Hours
Tuesday-Saturday

Shopping

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2.5 2
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Bridal stores are limited in my hometown, Columbia, so we drove to Augusta after hearing of two stores there. I had a great experience trying on dresses at EB, so much that I purchased my dress there. I was so happy to find such a great dress at a great price, I just knew I'd made the right choice.

Unfortunately, the great customer service ended there. I arrived to try on my dress when it came in, and my associate was cold and I felt I was in her way. They had not scheduled me for a fitting even though I had asked for one. We picked a veil, they tried to push accessories on me, and I drove back to Columbia seriously considering finding another dress at another store. I opted to be practical, and arrived for my fitting 6 weeks later. The store and seamstress knew we were under a time crunch to have the dress done by the portraits, and agreed it could be done with no problem. I had to force the seamstress to remove crinoline. (WHY would you do that? she wanted to know. "Because that was our intent when we bought it.") I needed it taken in on the sides, hemmed and tacked in the front so it didn't stick out. When I arrived 2 weeks later to try on and pick up my gown, it was not ready. 10 minutes later, they put me in a room with my dress - it was packed up and ready to go but they had left me alone to deal with it. I unpacked it, put it on, and could not get it zipped up. I finally went out into the hallway and found a manager, who could tell I was less than pleased. She could not get the dress zipped either. We had to wait for the seamstress to finish with another customer, and the manager was trying her best to convince me everything was fine. She came across exceptionally condescendingly and as if I was crazy for being a little concerned. The seamstress managed to get it zipped. It was too tight -- and all 3 of us knew it. The manager proceeded to tell me this is the way it was supposed to fit, and by the way, here's how you tuck your back fat into the dress. I had intended to bring the dress back after my portraits, for them to keep before the wedding, but at that point I just wanted out of there and to have nothing more to do with Elegant Bridals.

I've since had a quality seamstress look at the dress and it was indeed altered too small, in addition to one requested alteration not being done at all. She has let it out 3+ inches and it's still not quite right. I wish that I had spent the extra money on a dress at another store. It would have been worth the money I'm having to spend on top of what I already paid to have it altered.

I highly (!!) recommend you go elsewhere.

1
★☆☆☆☆

Bridal stores are limited in my hometown, Columbia, so we drove to Augusta after hearing of two stores there. I had a great experience trying on dresses at EB, so much that I purchased my dress there. I was so happy to find such a great dress at a great price, I just knew I'd made the right choice.

Unfortunately, the great customer service ended there. I arrived to try on my dress when it came in, and my associate was cold and I felt I was in her way. They had not scheduled me for a fitting even though I had asked for one. We picked a veil, they tried to push accessories on me, and I drove back to Columbia seriously considering finding another dress at another store. I opted to be practical, and arrived for my fitting 6 weeks later. The store and seamstress knew we were under a time crunch to have the dress done by the portraits, and agreed it could be done with no problem. I had to force the seamstress to remove crinoline. (WHY would you do that? she wanted to know. "Because that was our intent when we bought it.") I needed it taken in on the sides, hemmed and tacked in the front so it didn't stick out. When I arrived 2 weeks later to try on and pick up my gown, it was not ready. 10 minutes later, they put me in a room with my dress - it was packed up and ready to go but they had left me alone to deal with it. I unpacked it, put it on, and could not get it zipped up. I finally went out into the hallway and found a manager, who could tell I was less than pleased. She could not get the dress zipped either. We had to wait for the seamstress to finish with another customer, and the manager was trying her best to convince me everything was fine. She came across exceptionally condescendingly and as if I was crazy for being a little concerned. The seamstress managed to get it zipped. It was too tight -- and all 3 of us knew it. The manager proceeded to tell me this is the way it was supposed to fit, and by the way, here's how you tuck your back fat into the dress. I had intended to bring the dress back after my portraits, for them to keep before the wedding, but at that point I just wanted out of there and to have nothing more to do with Elegant Bridals.

I've since had a quality seamstress look at the dress and it was indeed altered too small, in addition to one requested alteration not being done at all. She has let it out 3+ inches and it's still not quite right. I wish that I had spent the extra money on a dress at another store. It would have been worth the money I'm having to spend on top of what I already paid to have it altered.

I highly (!!) recommend you go elsewhere.

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I went to Elegant Bridals for a bridesmaid dress. They were very helpful and knowledgeable. The dresses, like most bridal shops were quite pricey but I think that is to be expected with the brands that they carry. I would recommend this shop to those planning a wedding.

4
★★★★☆

I went to Elegant Bridals for a bridesmaid dress. They were very helpful and knowledgeable. The dresses, like most bridal shops were quite pricey but I think that is to be expected with the brands that they carry. I would recommend this shop to those planning a wedding.

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Message from Elegant Bridals

It is the happiest time in your life and we want you to have the best experience possible! Peace of Mind is the best thing you can have when wedding planning is so stressful and we strive to give that to each of our brides. Call and make an appointment today, 706-736-8224!

More about Elegant Bridals

We are Augusta's Only True Bridal Experience. Let us help you. Full service has taken on a lot of meanings these days. Simply put, we do it all! EB girls love having their consultant with them each step of the way. See what we mean: We provide styling for the entire bridal party. We start with you and then take special care of your bridesmaids, mothers, and any other special guests.

 

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