DoubleTree by Hilton Hotel Savannah Historic District

★★★☆☆
  • 411 West Bay Street

    Savannah, GA 31401

    Map & Directions
  • 912-790-7000

About DoubleTree by Hilton Hotel Savannah Historic District

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  • Hotels & Motels
Hours
M-Su 24hr
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  • DoubleTree by Hilton

Hotels & Travel

Hotels & Travel
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3.25 4
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Had a great stay at the Doubltree a week ago. The Concierge - Mary R - was terrifice in helping us with directions, tours and history of Savannah. We had a great room - it looked like a suite, and had a huge, marble bathroom. Great location right on Bay street. \r\n\r\nThanks, Mary, for all your help!!

2
★★★★★

Had a great stay at the Doubltree a week ago. The Concierge - Mary R - was terrifice in helping us with directions, tours and history of Savannah. We had a great room - it looked like a suite, and had a huge, marble bathroom. Great location right on Bay street. \r\n\r\nThanks, Mary, for all your help!!

Pros: Nice big rooms, concierge

Cons: Don't know when we're going back

.

On average, I stay at 3 hotels a week... upon arrive, the parking and front desk staff was very helpful and friendly. The room was clean but very basic; the room was humid but we thought nothing of it since most hotels only use the fan when the room is unoccupied- we turned on the air- medium then went to bed. The room never cooled, we turned the air on high and it still never cooled and the humidity remained very high (about like it was outside). The TV was out of color and the shower curtain would not stay closed- or open to one side, the rod was bent and the curtain now hangs over the toilet. I felt these MIGHT be excusable until I asked about checking out early because we were unable to sleep due to the high humidity and warm temp in the room. The front desk apologized and questioned why I didn't have engineering come fix it last night (I assume she must have felt it wasn't that bad if I didn't complain sooner) I was told I would have to pay for the second night because of their 24 hour cancellation policy but she will waive that because of the issues, but I will still need to pay a early cancellation fee. I then informed her about the (this site will not let me use the work so I'll just say stomach contents) in the elevator then she explained it has been there all night. When I asked her to repeat that, she said ""well, it's been there for about two hours, we'll have house keeping clean it up when they arrive in about an hour."" I don't know about you but I can understand equipment failing but for someone to have an attitude like that- it's too gross for me to clean up but my guess can put up with it... that is not a hotel I care to stay at nor my customers or co-workers/management. Think about that next time you plan to book there.

0
★☆☆☆☆

On average, I stay at 3 hotels a week... upon arrive, the parking and front desk staff was very helpful and friendly. The room was clean but very basic; the room was humid but we thought nothing of it since most hotels only use the fan when the room is unoccupied- we turned on the air- medium then went to bed. The room never cooled, we turned the air on high and it still never cooled and the humidity remained very high (about like it was outside). The TV was out of color and the shower curtain would not stay closed- or open to one side, the rod was bent and the curtain now hangs over the toilet. I felt these MIGHT be excusable until I asked about checking out early because we were unable to sleep due to the high humidity and warm temp in the room. The front desk apologized and questioned why I didn't have engineering come fix it last night (I assume she must have felt it wasn't that bad if I didn't complain sooner) I was told I would have to pay for the second night because of their 24 hour cancellation policy but she will waive that because of the issues, but I will still need to pay a early cancellation fee. I then informed her about the (this site will not let me use the work so I'll just say stomach contents) in the elevator then she explained it has been there all night. When I asked her to repeat that, she said ""well, it's been there for about two hours, we'll have house keeping clean it up when they arrive in about an hour."" I don't know about you but I can understand equipment failing but for someone to have an attitude like that- it's too gross for me to clean up but my guess can put up with it... that is not a hotel I care to stay at nor my customers or co-workers/management. Think about that next time you plan to book there.

Pros: Staff at parking and location

Cons: ""not my job"" attitude. Customers experiance does not come first

.

I just came back from a romantic getaway in Savannah. The hotel appeared to be nice from the lobby, but the sleeping rooms could use some work. They offer poster beds. When we walked in and touched, the post, it fell off. We had to call maintenence 10 minutes after checking in! There were no towels in the room and the special amenities that I had requested at the time of my reservation were not in the room upon check in as promised. The front desk staff moved us to another room, which was much nicer. I would recommend staying at this property ONLY if you get a good room rate. (less than $100 per night) I am going to wait until they complete more renovations before staying there again. The concierge, Mary, was very nice. Terreze at the front desk was great, as well. Expensive valet parking.

1
★★★☆☆

I just came back from a romantic getaway in Savannah. The hotel appeared to be nice from the lobby, but the sleeping rooms could use some work. They offer poster beds. When we walked in and touched, the post, it fell off. We had to call maintenence 10 minutes after checking in! There were no towels in the room and the special amenities that I had requested at the time of my reservation were not in the room upon check in as promised. The front desk staff moved us to another room, which was much nicer. I would recommend staying at this property ONLY if you get a good room rate. (less than $100 per night) I am going to wait until they complete more renovations before staying there again. The concierge, Mary, was very nice. Terreze at the front desk was great, as well. Expensive valet parking.

Pros: Large jacuzzi tub in suite, Breakfast Buffet, Excellent Staff

Cons: Old Hotel, Sleeping rooms need renovations

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We just got back from a long weekend in Savannah. The hotel staff was very friendly and the hotel was beautiful inside. I would only suggest that you ask for your room not to be facing Bay street as the traffic will keep you up all night.

2
★★★★☆

We just got back from a long weekend in Savannah. The hotel staff was very friendly and the hotel was beautiful inside. I would only suggest that you ask for your room not to be facing Bay street as the traffic will keep you up all night.

Pros: location

Cons: noisy if room is on the street

Message from DoubleTree by Hilton Hotel Savannah Historic District

Just 20 minutes from Savannah International Airport, and set in the heart of Savannah’s Historic District, this Savannah hotel is positioned next to Savannah City Market and just one walking block from the iconic River Street. Feel valued and cared for at DoubleTree by Hilton Hotel Savannah Historic District, and enjoy a variety of special comforts and thoughtful amenities, including a freshly baked, warm DoubleTree chocolate chip cookie on arrival. Explore Savannah’s nearby attractions and shopping as you step out the front door and immerse yourself in the historic city.



Unwind in a spacious guestroom or choose a suite and relax with a separate living space, a microwave and refrigerator. Indulge with delicious, innovative cuisine at Savannah restaurant, John Ryan’s Bistro or sip on evening drinks at John Ryan’s Pub. Bathe in the summer sun on this Savannah hotel’s pool deck or plunge into the hotel’s outdoor heated pool and whirlpool.



Enjoy a comfortable and professional setting to catch up on work in the 24-hour business center and benefit from complimentary WiFi throughout the hotel. Host a meeting in one of seven fully equipped meeting spaces and let us help you with the planning. Hold a corporate meeting in the modern boardroom or celebrate your next special event for up to 150 guests in our function rooms.

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