Five Star Ford Lincoln Mercury
About Five Star Ford Lincoln Mercury
Automotive
This dealership is the best place I've ever bought a truck. They worked with me on payments and made it very easy! Awesome selection of trucks, excellent customer service, made me feel like part of the family. They didn't try to sell me junk or anything I didn't want. They don't pressure you at all. Go to this dealership to buy your next truck!??
Latest reviews from Citysearch.
Please email us if you would like information on a future Consumer Class Action suit. Five Star will no longer get away with misrepresentation, lies or scams. Justicefor5starcustomers@yahoo
Everything may seem to be great on the outside, but there are serious problems with the customer service. After spending $4200 on my 2002 Windstar, per the recommendation of the employees at Five Star, my van is having problems that it never had before!! In particular, it makes a horrible noise, that the Service Manager can't seem to ""hear""...although other Ford Dealerships can hear it just fine, along with several of his employees! He did ""TRY"" to fix the problem, by replacing car parts. But everything he did was WRONG...and after 4200$$, the problem is still there. and now, after replacing 3 wrong parts, he wants us to pay to find the problem...that wasn't there prior. Its VERY frustrating! He doesn't return phone calls, and just tells us that we should expect problems out of it...although that wasn't the argument prior to 4200$.
NOT A REPUTABLE COMPANY!! Doesn't stand behind their work! Stay away! Service manager is great while taking your money, but if there are problems afterward....well....I haven't had any problems out of my van, it's in great shape, and we felt that a motor was the solution..but we could've taken the money and put it down on a new vehicle. Now, we are out our savings, and this company has left us with more problems than we started with. Very frustrating...
Great people at the dealer and they took great care of my car.
Bill was the most knowledgeable and experienced Sales Representative I have ever met. His experience showed as he guided me along the difficult task of purchasing my first vehicle.
It was an easy experience and I thought everyone was very easy to talk to even with me being as young as I am no one treated me that way. My sales person Mark was awesome.
The service team at Five Star is the best.
Salesman did a great job. We really appreciated him.
Mr. Moore and Mr. Randolph were helpful, courteous and professional in every way. I am sure R. Randolph has a bright future in sales. He is a valuable asset to your organization. Mr. Christian's service department is definately a class act. He and his people listen, act, and follow up. Great technicians too! Ford Motor Co should adopt Five Stars' best practices.
Ken helped me twice to find the right car and truck at the price and payment I wanted. He did what he said he would do and made it happen. I bought a 2008 Focus and a 2010 Ranger from him. I told him what I could afford a month with zero down and he got it done.
I always ask for Doug. He is very customer service oriented. He made sure to get my vehicle back to me ASAP. He should be commended for his customer service.
