Howard's Furniture Company, Inc

★★★★☆
  • 3376 S Cobb Dr Se

    Smyrna, GA 30080

    Map & Directions
  • 770-435-4406

About Howard's Furniture Company, Inc

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I am writing to express the deepest disdain for the way I was recently treated at Howard's Furniture. But first a bit of history: in the fall, 2010, I purchased some used furniture to accommodate our move to ATL (and our TH rental) while our home in Knoxville was for sale. A king-size bed lacked slats, and regular wooden ones seemed to insubstantial for this enormous bed. I went to Howard's, was met by a kind older man, who introduced me to a "muscle" bar, and I bought 2. Later, we finally sold our TN home and moved into our new house in Smyrna (ironically only blocks from Howard's), but recently decided that 2 muscle bars didn't give us enough stability. So, that brings us to this complaint. I went back to Howard's to purchase an additional muscle bar; the proprietor/owner (he looked like the man I met in the fall, but on his opposite "pole") wanted to charge me twice what I had paid a few months ago, and when I asked to see the box (whether or not there were 1 or 2 per box could make the difference in the price, I thought), he was inexcusably rude and refused to help me... something about not opening a box. He never looked at me, merely scowled and grumbled the entire encounter; I finally turned on my heels and left, completely unsatisfied and insulted. Clearly Howard's Furniture does NOT need anyone's business,...nor do they DESERVE it!!

1
★☆☆☆☆

I am writing to express the deepest disdain for the way I was recently treated at Howard's Furniture. But first a bit of history: in the fall, 2010, I purchased some used furniture to accommodate our move to ATL (and our TH rental) while our home in Knoxville was for sale. A king-size bed lacked slats, and regular wooden ones seemed to insubstantial for this enormous bed. I went to Howard's, was met by a kind older man, who introduced me to a "muscle" bar, and I bought 2. Later, we finally sold our TN home and moved into our new house in Smyrna (ironically only blocks from Howard's), but recently decided that 2 muscle bars didn't give us enough stability. So, that brings us to this complaint. I went back to Howard's to purchase an additional muscle bar; the proprietor/owner (he looked like the man I met in the fall, but on his opposite "pole") wanted to charge me twice what I had paid a few months ago, and when I asked to see the box (whether or not there were 1 or 2 per box could make the difference in the price, I thought), he was inexcusably rude and refused to help me... something about not opening a box. He never looked at me, merely scowled and grumbled the entire encounter; I finally turned on my heels and left, completely unsatisfied and insulted. Clearly Howard's Furniture does NOT need anyone's business,...nor do they DESERVE it!!

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EXCELLENT. I have been buying furniture from Howard's since 1989 and I have always been pleased with with their sales and delivery. I have purchased leather sofas (excellent quality) and furniture for many other rooms. I am still using the sofas, love seats and 3 recliners I have purchased there. The furniture is used every day and is just like when we bought it. I will continue to buy everything from them. 22 years of great sales experience works for me.

5
★★★★★

EXCELLENT. I have been buying furniture from Howard's since 1989 and I have always been pleased with with their sales and delivery. I have purchased leather sofas (excellent quality) and furniture for many other rooms. I am still using the sofas, love seats and 3 recliners I have purchased there. The furniture is used every day and is just like when we bought it. I will continue to buy everything from them. 22 years of great sales experience works for me.

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I recently purchased two bedroom suits, accent tables, and a decorative bench, the customer service was excellent. They met all my needs, answered my questions, the FREE DELIVERY was awesome! The delivery was right on time and the men set

3
★★★★★

I recently purchased two bedroom suits, accent tables, and a decorative bench, the customer service was excellent. They met all my needs, answered my questions, the FREE DELIVERY was awesome! The delivery was right on time and the men set

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But they're the only furniture store that I know of that has free delivery. So I guess you have to consider that. It's crucial for a senior citizen like myself. I just know how they're going to act and try to be extra nice, since that's important to me. They need it, I guess.

3
★★★☆☆

But they're the only furniture store that I know of that has free delivery. So I guess you have to consider that. It's crucial for a senior citizen like myself. I just know how they're going to act and try to be extra nice, since that's important to me. They need it, I guess.

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I was visiting this store one day and parked in the wrong parking place and basically got chewed out by the manager/owner. This is a family owned business and I would think they would be a little more friendly. Maybe they didn't need my business that day.

1
★☆☆☆☆

I was visiting this store one day and parked in the wrong parking place and basically got chewed out by the manager/owner. This is a family owned business and I would think they would be a little more friendly. Maybe they didn't need my business that day.

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The quality is terrible. I bought one leather sofa sets on Apr.11th. in Howards Furniture Smyrna,which costing me 1500 usd. not more than 2 weeks, I found quality problems. I went to see the sales . but I was told no swap for the product

3
★★★★★

The quality is terrible. I bought one leather sofa sets on Apr.11th. in Howards Furniture Smyrna,which costing me 1500 usd. not more than 2 weeks, I found quality problems. I went to see the sales . but I was told no swap for the product

Cons: quality quality quality

 

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