Zales The Diamond Store

★★★☆☆
  • 2100 Pleasant Hill Rd Ste 276

    Duluth, GA 30096

    Map & Directions
  • 770-476-0692

About Zales The Diamond Store

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3.0 3
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I went to this location to look at wedding bands after I got engaged. My fiancee and I entered the store right as it opened and there was one woman working there. We were expecting quality personal service from such a reputable chain but were surprised when the woman didn't seem to know much about the bands and was almost rude to us when we asked genuine questions. When she got the feeling we weren't going to purchase something that day she immediately closed up the case and brushed us off. I will never shop at a Zales again because of that one saleswoman.

1
★☆☆☆☆

I went to this location to look at wedding bands after I got engaged. My fiancee and I entered the store right as it opened and there was one woman working there. We were expecting quality personal service from such a reputable chain but were surprised when the woman didn't seem to know much about the bands and was almost rude to us when we asked genuine questions. When she got the feeling we weren't going to purchase something that day she immediately closed up the case and brushed us off. I will never shop at a Zales again because of that one saleswoman.

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I don't do a lot of purchasing at jewelery stores, but I went to this store to locate a specific item they had on sale at Christmas. Naturally, running around at the last minute made the task even harder. The item in question was also in limited quantity which put an added twist to my quest. At the store my worst fear emerged, they were out. However, the saleperson was very helpful and took it upon herself to call another location. They had the item & she even asked to have it held for me. Even though she didn't get the sale, she definitely went out of her way to promote the Zales mission statement and demonstrate excellent customer service. My encouter with the staff at the other location was equally as pleasant. If I ever need to purcahe again Zales will be the first store I will go to. Oh by the way, the item that I purchased was of excellent quality for the price I paid.

2
★★★★☆

I don't do a lot of purchasing at jewelery stores, but I went to this store to locate a specific item they had on sale at Christmas. Naturally, running around at the last minute made the task even harder. The item in question was also in limited quantity which put an added twist to my quest. At the store my worst fear emerged, they were out. However, the saleperson was very helpful and took it upon herself to call another location. They had the item & she even asked to have it held for me. Even though she didn't get the sale, she definitely went out of her way to promote the Zales mission statement and demonstrate excellent customer service. My encouter with the staff at the other location was equally as pleasant. If I ever need to purcahe again Zales will be the first store I will go to. Oh by the way, the item that I purchased was of excellent quality for the price I paid.

Pros: Excellent customer service, quality, price

Cons: none

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Zales Jewlers, although they are a chain franchise, located primarily in malls, offers elegant jewelry at modest prices and good customer service. The only drawback, is that they have a limited selection on some items.

My huband bought me an anniversay ring at Zales on Pleasant Hill Road in Duluth. Along with the ring, I received a guarantee and a certificate for a free cleaning every 6 months. After I moved to a new area, I was able to continued the free cleanings at a local Zales retailer.

Zales has a reasonable selection of fine jewelry, good salesprices, and the staff is knowledgable about the products. I enjoy shopping and Zales due to the quality of their merchandise, their knowledgable staff, and good customer service.

PROS: Quality jewelry at modest prices, Various locations
CONS: Limited selection

4
★★★★☆

Zales Jewlers, although they are a chain franchise, located primarily in malls, offers elegant jewelry at modest prices and good customer service. The only drawback, is that they have a limited selection on some items.

My huband bought me an anniversay ring at Zales on Pleasant Hill Road in Duluth. Along with the ring, I received a guarantee and a certificate for a free cleaning every 6 months. After I moved to a new area, I was able to continued the free cleanings at a local Zales retailer.

Zales has a reasonable selection of fine jewelry, good salesprices, and the staff is knowledgable about the products. I enjoy shopping and Zales due to the quality of their merchandise, their knowledgable staff, and good customer service.

PROS: Quality jewelry at modest prices, Various locations
CONS: Limited selection

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