In Town Suites Cumming

★☆☆☆☆
  • 555 Lake Center Pkwy

    Cumming, GA 30040

    Map & Directions
  • 770-781-5550

About In Town Suites Cumming

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Hours
Mon-Sat 11am-7pm

Hotels & Travel

Hotels & Travel
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I travel often for business and stay in hotels frequently because of this. Even though the reviews I read about Sun Suites in Cumming, GA were negative, I took a chance and booked two nights. I was in Cumming, GA June 30, July 1, and July 2 of this year. I should have taken the poor reviews to heart and found other accomodations. The shower did not work. There were crawling bugs in the bathroom and flying bugs in, and around, the bed. When my grown daughter called the front desk to discuss a problem, the "manager" was rude. I called the lady back to see why she had treated my daughter with such discourtesy. The lady hung up on me! When I called back to try once more to straighten out the mess, she hung up on me again! I walked to the office to talk to Betty in person. She was hostile and threatened to call the police to escort me off "her" property. I did not deserve this treatment; nor have I ever met with this level of unprofessionalism from someone in the service industry. This lady, Betty, claimed to be the manager when I asked to speak with someone in authority. If she is, indeed, in a management position, Sun Suites is being very poorly represented. Betty has the business sense of a cantaloupe, and the social skills of one of Mike Vick's pit bulls. I will NEVER stay in another Sun Suites. The non-working shower and presence of insects I could have stomached; but the rude behavior of "management" was enough to convince me that Sun Suites does not care about customer service.

1
★☆☆☆☆

I travel often for business and stay in hotels frequently because of this. Even though the reviews I read about Sun Suites in Cumming, GA were negative, I took a chance and booked two nights. I was in Cumming, GA June 30, July 1, and July 2 of this year. I should have taken the poor reviews to heart and found other accomodations. The shower did not work. There were crawling bugs in the bathroom and flying bugs in, and around, the bed. When my grown daughter called the front desk to discuss a problem, the "manager" was rude. I called the lady back to see why she had treated my daughter with such discourtesy. The lady hung up on me! When I called back to try once more to straighten out the mess, she hung up on me again! I walked to the office to talk to Betty in person. She was hostile and threatened to call the police to escort me off "her" property. I did not deserve this treatment; nor have I ever met with this level of unprofessionalism from someone in the service industry. This lady, Betty, claimed to be the manager when I asked to speak with someone in authority. If she is, indeed, in a management position, Sun Suites is being very poorly represented. Betty has the business sense of a cantaloupe, and the social skills of one of Mike Vick's pit bulls. I will NEVER stay in another Sun Suites. The non-working shower and presence of insects I could have stomached; but the rude behavior of "management" was enough to convince me that Sun Suites does not care about customer service.

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