Riverbend Tire & Auto Services Inc

★★★★☆
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Automotive

Automotive
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Used to be great... no longer. Went here for over a decade, but over the last few years they've lost their best mechanics and have completely tanked on skill and customer service. Too bad as I used to enjoy working with them, but it got to the point to where everything I brought to them had to be redone (wasting a ton of time). The last straw was when they mistakenly switched one of my front exclusive wheels with a rear exclusive wheel during a new tire install (I have a classic car and the front wheels position the tires closer together and the rear wheels place the tires farther apart). Anyway, this caused major havoc on my steering. When I brought it back they unnecessarily replaced front end parts (the whole front end had recently been rebuilt) and the problem remained. The tires were immediately torn up and it took two other mechanics to finally figure out Riverbend's silly mistake. I'm out well over an extra thousand dollars and Riverbend refuses to even talk about the issue. It's hard to believe they have sunk so low over the last few years, but I for one am done with them. Too bad.

1
★☆☆☆☆

Used to be great... no longer. Went here for over a decade, but over the last few years they've lost their best mechanics and have completely tanked on skill and customer service. Too bad as I used to enjoy working with them, but it got to the point to where everything I brought to them had to be redone (wasting a ton of time). The last straw was when they mistakenly switched one of my front exclusive wheels with a rear exclusive wheel during a new tire install (I have a classic car and the front wheels position the tires closer together and the rear wheels place the tires farther apart). Anyway, this caused major havoc on my steering. When I brought it back they unnecessarily replaced front end parts (the whole front end had recently been rebuilt) and the problem remained. The tires were immediately torn up and it took two other mechanics to finally figure out Riverbend's silly mistake. I'm out well over an extra thousand dollars and Riverbend refuses to even talk about the issue. It's hard to believe they have sunk so low over the last few years, but I for one am done with them. Too bad.

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Used to be great - no more. :-( \r
Went to them for over 10 years, but over the last couple years they've tanked. Too bad, really. For whatever reason they've lost their great mechanics are are now using guys that are completely inept.

3
★★★★★

Used to be great - no more. :-( \r
Went to them for over 10 years, but over the last couple years they've tanked. Too bad, really. For whatever reason they've lost their great mechanics are are now using guys that are completely inept.

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These guys know cars, they are amazing, Ive never had such great service

2
★★★★★

These guys know cars, they are amazing, Ive never had such great service

Pros: very accurate and very honest

 

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