Woodstock Family Medicine

★★☆☆☆

About Woodstock Family Medicine

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  • Doctors
  • Family Practice Doctors

Health & Medical

Health & Medical
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Woodpark Medical Ctr

203 Woodpark Pl Bldg C Woodstock, AL

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Kale C. Khoury, DO

145 North Medical Parkway Woodstock, GA

2.0 2
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I called this office and explained that it the re-enrollment period at my work. (This is the annual opportunity to change medical providers.) I usually look for ways to support small, local, businesses and I was ready for a change from the provider that I had had for several years. My family's needs have changed and I just wanted a fresh perspective that Osteopathy could offer. I wanted to make an appointment to meet with a doctor in the practice before I decided which medical coverage I would choose from my employer. (If the doctor and I both decided to work together, then I would choose an insurer that would cover this provider.) Laurie, who answered the phone told me that the practice did not offer "Meet & Greet" appts. I asked for an appt that would involve a general health assessment. It seemed like a good place to start. Laurie put me on hold and then another person picked up. She, again, asked insurance questions and I had to start answering the same questions all over again. I told her that I was at work and was not able to stay on the line any longer. Nothing was settled at that point.

After work I went to the office itself, hoping that we might advance the conversation if I went there in person. There was a person behind a glass window in the reception area. I explained that I had called earlier and had been unable to continue the conversation about an appt while I was at work. She explained that when she had patients in the waiting room, they were the priority so she had passed my call on to another staff member. She asked if I knew which insurance I was going to have. I explained, again, that I had not decided on that yet and that was why I wanted to make an appt with one of the doctors at Woodstock Family. I asked to make an appt. She said I would have to pay cash. I told her that I was aware of that and that was no problem. She got up and disappeared in the back, telling me she had to check on something. I stood in the waiting area for five minutes. (There is a very large clock in the waiting area.) Another woman appeared behind the glass window and introduced herself as the Office Manager. She said, "We don't offer Meet & Greet." I told her that I understood. Could I make an appt? She said, "You would have to pay cash." I said, "OK". She said, "I suppose I could give you a price range. A new patient appt runs from $165 - $225." Keep in mind that I have now been put off a number of times. There had been much conferring behind the scenes and I can only describe the atmosphere as hostile and suspicious. In fact, I was so confounded by their apparent reluctance to explore the opportunity to have a new patient that I responded by saying, "I am not feeling very welcome." She instantly replied, "Maybe this is not the practice for you." I said, "I think you're right." I left.

Immediately, I made a phone call to a member of the group I represented. I work in an office of approx 100 people. Several of us were looking into options for medical coverage for our families. We each agreed to contact a medical provider that none of us had prior experince with and to report back to the other members of the group. I agreed to contact Woodstock Family Practice and make an appointment.

I was looking forward to it and was anxious to connect with and get feedback from providers whose perspective was different from the norm. I fully expected that Woodstock Family Practice would become my family's new provider. When I called Woodstock Family Practice on October 8, 2010, there were a potential 27+ patients waiting to hear back about my impressions. I have related my experience with this office to that group. They will probably repeat this information and it will spread across the campus here at OHSU. Now I am also sharing it with you.

1
★☆☆☆☆

I called this office and explained that it the re-enrollment period at my work. (This is the annual opportunity to change medical providers.) I usually look for ways to support small, local, businesses and I was ready for a change from the provider that I had had for several years. My family's needs have changed and I just wanted a fresh perspective that Osteopathy could offer. I wanted to make an appointment to meet with a doctor in the practice before I decided which medical coverage I would choose from my employer. (If the doctor and I both decided to work together, then I would choose an insurer that would cover this provider.) Laurie, who answered the phone told me that the practice did not offer "Meet & Greet" appts. I asked for an appt that would involve a general health assessment. It seemed like a good place to start. Laurie put me on hold and then another person picked up. She, again, asked insurance questions and I had to start answering the same questions all over again. I told her that I was at work and was not able to stay on the line any longer. Nothing was settled at that point.

After work I went to the office itself, hoping that we might advance the conversation if I went there in person. There was a person behind a glass window in the reception area. I explained that I had called earlier and had been unable to continue the conversation about an appt while I was at work. She explained that when she had patients in the waiting room, they were the priority so she had passed my call on to another staff member. She asked if I knew which insurance I was going to have. I explained, again, that I had not decided on that yet and that was why I wanted to make an appt with one of the doctors at Woodstock Family. I asked to make an appt. She said I would have to pay cash. I told her that I was aware of that and that was no problem. She got up and disappeared in the back, telling me she had to check on something. I stood in the waiting area for five minutes. (There is a very large clock in the waiting area.) Another woman appeared behind the glass window and introduced herself as the Office Manager. She said, "We don't offer Meet & Greet." I told her that I understood. Could I make an appt? She said, "You would have to pay cash." I said, "OK". She said, "I suppose I could give you a price range. A new patient appt runs from $165 - $225." Keep in mind that I have now been put off a number of times. There had been much conferring behind the scenes and I can only describe the atmosphere as hostile and suspicious. In fact, I was so confounded by their apparent reluctance to explore the opportunity to have a new patient that I responded by saying, "I am not feeling very welcome." She instantly replied, "Maybe this is not the practice for you." I said, "I think you're right." I left.

Immediately, I made a phone call to a member of the group I represented. I work in an office of approx 100 people. Several of us were looking into options for medical coverage for our families. We each agreed to contact a medical provider that none of us had prior experince with and to report back to the other members of the group. I agreed to contact Woodstock Family Practice and make an appointment.

I was looking forward to it and was anxious to connect with and get feedback from providers whose perspective was different from the norm. I fully expected that Woodstock Family Practice would become my family's new provider. When I called Woodstock Family Practice on October 8, 2010, there were a potential 27+ patients waiting to hear back about my impressions. I have related my experience with this office to that group. They will probably repeat this information and it will spread across the campus here at OHSU. Now I am also sharing it with you.

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This friendly little family practice is a great place to take the family when you have sick one. They can do everything from children to eldery patients.

3
★★★☆☆

This friendly little family practice is a great place to take the family when you have sick one. They can do everything from children to eldery patients.

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