Southern Security Specialists

★★☆☆☆
  • 415 Strickland St EXT

    Pembroke, GA 31321

    Map & Directions
  • 912-653-2586

2.3333 3
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My experience has been very service oriented and helpful..they respond when we call for service and there when we need them..thanks Tim...you and your staff are great to work with..

5
★★★★★

My experience has been very service oriented and helpful..they respond when we call for service and there when we need them..thanks Tim...you and your staff are great to work with..

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Purchased home in Black Creek Golf Community with Security System already installed, but not operating. Lived in the home for over 3 yrs without hearing from the company. Decided to give them a try and signed a 2 year contract. Tim promised to order a cell phone unit the day they activated it. We also signed a maintenance aggreement. Called several times about the cell phone unit, and always got a promise...no unit. Saturday, 10/17/2010, the inactivated alarm went off indicating a system battery low error. Called Southern Security and got an answering service. Got a call from the "on call maintenance guy" who promised a new battery on Monday. Monday night, no battery and no calls. Called again, and was told the battery would arrive Tuesday. Tuesday night, no battery and no call. Called Tuesday night and provided this information and canceled service for lack of service. Tim was annoyed. On Wednesday, a technician arrived when wife was home alone and started ripping system out, leaving holes in walls. Technician was told system was abandoned without service or mainenance for over 3 years and if there was any damage he would be sued and if anything happened to my wife being sued would be the least of his worries. I've filed a complaint with BBB in Jacksonville and I'm contacting all Southern Securities Specialists competition and providing them with detailed information about this incident. One word-PATHETIC

1
★☆☆☆☆

Purchased home in Black Creek Golf Community with Security System already installed, but not operating. Lived in the home for over 3 yrs without hearing from the company. Decided to give them a try and signed a 2 year contract. Tim promised to order a cell phone unit the day they activated it. We also signed a maintenance aggreement. Called several times about the cell phone unit, and always got a promise...no unit. Saturday, 10/17/2010, the inactivated alarm went off indicating a system battery low error. Called Southern Security and got an answering service. Got a call from the "on call maintenance guy" who promised a new battery on Monday. Monday night, no battery and no calls. Called again, and was told the battery would arrive Tuesday. Tuesday night, no battery and no call. Called Tuesday night and provided this information and canceled service for lack of service. Tim was annoyed. On Wednesday, a technician arrived when wife was home alone and started ripping system out, leaving holes in walls. Technician was told system was abandoned without service or mainenance for over 3 years and if there was any damage he would be sued and if anything happened to my wife being sued would be the least of his worries. I've filed a complaint with BBB in Jacksonville and I'm contacting all Southern Securities Specialists competition and providing them with detailed information about this incident. One word-PATHETIC

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1 out of 1 people found this review helpful.

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If you are looking to have a security system to be installed in your house this is NOT the one. On the other hand if you want a false sense of security, terrible wiring job, faulty equipment, and awful customer service: CALL TIM at southern security specialist.

1
★☆☆☆☆

If you are looking to have a security system to be installed in your house this is NOT the one. On the other hand if you want a false sense of security, terrible wiring job, faulty equipment, and awful customer service: CALL TIM at southern security specialist.

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1 out of 1 people found this review helpful.

 

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