I read these reviews and as a former shop owner (now physically disabled), this store has impressed me and my family. The store has a huge selection of tools/products. The staff was friendly and answered questions about my 1985 Ford Pickup that I needed help with. I spoke with one of the master mechanics in their service department that even offered a free checkup to see if there were any issues with my truck. They were honest, didn't feed me any bs about their products, and made me feel very comfortable. I will be coming back here for all my vehicle needs. This is the kind of service that needs to be done with all other shops, very happy with my experience. -James
They took an incredible amount of time to change my oil. They had the car in the shop... never did the oil change. Told me to come back another time. Left the oil cap off... now the car has leaked oil all over my garage and driveway. I'm waiting to have it checked by Nissan. I'll update with how they handle being responsible for possible repairs and my personal property cleanup.
0 out of 1 people found this review helpful.
I think Pep Boys are good. They have done numerous free checks for me, re-charged a dead battery for free, checked tire pressures, have always been reasonable and helpful. I don't understand the poor reviews, could be management changes. Check dates for most recent reviews. I RECOMMEND.
1 out of 1 people found this review helpful.
Chances are if you're going to PEP Boys then you know you're going to find what you're looking for. All of their locations are pretty much the same, but the people are different. I can proudly say that I know some of these guys personally and they are good guys that will steer you in the right direction every time.
I went to PEP Boys just to have my brake and turn light replaced, it took them 2 hours. Not only that they told me it was 2 bulbs they need to replace when it was only 1 and they charged me $25. I questioned them and they lied. When my other brake light went out
I went to Advance and asked them about it. I got 2 light bulbs for less than $5 and the person put it in for me free and told me 1 bulb serves as brake light and a turn light. Pep Boys was very dishonest